kb.cloud.im Open in urlscan Pro
3.219.188.226 Public Scan

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Submitted URL:
http://servicedesk.cloud.im/kb/index.php?action=showEntry&data=5772
Effective URL:
https://kb.cloud.im/hc/en-us/sections/360000064747/
Submission: On September 12 via manual (September 12th 2023, 7:54:00 pm UTC) from US — Scanned from NL

Summary HTTP 2 Redirects Behaviour Indicators

Summary

This website contacted 2 IPs in 2 countries across 2 domains to perform 2 HTTP transactions. The main IP is 3.219.188.226, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is kb.cloud.im.
TLS certificate: Issued by R3 on July 26th 2023. Valid for: 3 months.

This is the only time kb.cloud.im was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
2 2	51.138.12.91 51.138.12.91	8075 (MICROSOFT...) (MICROSOFT-CORP-MSN-AS-BLOCK)
1	3.219.188.226 3.219.188.226	14618 (AMAZON-AES) (AMAZON-AES)
1	18.165.140.36 18.165.140.36	16509 (AMAZON-02) (AMAZON-02)
2	2

2 51.138.12.91 (Amsterdam, Netherlands) 2 redirects

ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US)

servicedesk.cloud.im	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 3.219.188.226 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-3-219-188-226.compute-1.amazonaws.com

kb.cloud.im	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 18.165.140.36 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-18-165-140-36.hel51.r.cloudfront.net

static.freshdesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
3	cloud.im 2 redirects servicedesk.cloud.im kb.cloud.im	2 KB
1	freshdesk.com static.freshdesk.com	6 KB
2	2

	Domain	Requested by
2	servicedesk.cloud.im	2 redirects
1	static.freshdesk.com	kb.cloud.im
1	kb.cloud.im
2	3

This site contains no links.

Subject Issuer	Validity	Valid
kb.cloud.im R3	`2023-07-26` - `2023-10-24`	3 months	crt.sh
*.freshdesk.com Amazon RSA 2048 M02	`2023-05-11` - `2024-06-07`	a year	crt.sh

This page contains 1 frames:

Primary Page: https://kb.cloud.im/hc/en-us/sections/360000064747/
Frame ID: 952509058F72EB8F669DF70645905983
Requests: 2 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page Title

Page not found

Page URL History Show full URLs

http://servicedesk.cloud.im/kb/index.php?action=showEntry&data=5772 HTTP 302
https://servicedesk.cloud.im/kb/index.php?action=showEntry&data=5772 HTTP 301
https://kb.cloud.im/hc/en-us/sections/360000064747/ Page URL

Page Statistics

2
Requests

100 %
HTTPS

0 %
IPv6

2
Domains

3
Subdomains

2
IPs

2
Countries

8 kB
Transfer

15 kB
Size

0
Cookies

0 Outgoing links

These are links going to different origins than the main page.

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

http://servicedesk.cloud.im/kb/index.php?action=showEntry&data=5772 HTTP 302
https://servicedesk.cloud.im/kb/index.php?action=showEntry&data=5772 HTTP 301
https://kb.cloud.im/hc/en-us/sections/360000064747/ Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

2 HTTP transactions
0 data transactions

Method Protocol	Status	Resource Path	Size x-fer	Time Latency	Type MIME-Type	IP Location
GET H2	404	Primary Request / Show response kb.cloud.im/hc/en-us/sections/360000064747/ Redirect Chain http://servicedesk.cloud.im/kb/index.php?action=showEntry&data=5772 https://servicedesk.cloud.im/kb/index.php?action=showEntry&data=5772 https://kb.cloud.im/hc/en-us/sections/360000064747/	2 KB 2 KB	530ms 112ms	Document text/html	3.219.188.226 AMAZON-AES
General Check archive.org Show headers Download Go to Full URL https://kb.cloud.im/hc/en-us/sections/360000064747/ Protocol H2 Security TLS 1.2, ECDHE_RSA, AES_128_GCM Server 3.219.188.226 Ashburn, United States, ASN14618 (AMAZON-AES, US), Reverse DNS ec2-3-219-188-226.compute-1.amazonaws.com Software fwe / Resource Hash `4658a89f88d2a6d91fd3da376ebe53fce2f486b1f2b89a141a5af6731e0b01ab` Request headers Upgrade-Insecure-Requests 1 User-Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.187 Safari/537.36 accept-language nl-NL,nl;q=0.9 Response headers cache-control no-cache content-type text/html date Tue, 12 Sep 2023 19:53:56 GMT nel { "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true} report-to { "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]} server fwe x-envoy-upstream-service-time 0 x-request-id 6b39738d-ca09-401c-9ee1-67c56a1dc662 x-trace-id 00-64b1eb386a98af3068de1cd79a7545c6-b54d4ef8a9483cec-00 Redirect headers content-length 0 date Tue, 12 Sep 2023 19:53:55 GMT location https://kb.cloud.im/hc/en-us/sections/360000064747/ strict-transport-security max-age=15768000 ; includeSubDomains
GET H2	200	page-not-found.svg static.freshdesk.com/images/	13 KB 6 KB	155ms 41ms	Image image/svg+xml	18.165.140.36 AMAZON-02
General Check archive.org Show headers Download Go to Show image Full URL https://static.freshdesk.com/images/page-not-found.svg Requested by Host: kb.cloud.im URL: https://kb.cloud.im/hc/en-us/sections/360000064747/ Protocol H2 Security TLS 1.3, , AES_128_GCM Server 18.165.140.36 , United States, ASN16509 (AMAZON-02, US), Reverse DNS server-18-165-140-36.hel51.r.cloudfront.net Software AmazonS3 / Resource Hash `ab4c546a44bf5222f3fabf0a3de787a530e8f96fd53cda665121455447bc6dd0` Request headers accept-language nl-NL,nl;q=0.9 Referer https://kb.cloud.im/ User-Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.187 Safari/537.36 Response headers date Wed, 26 Jul 2023 03:29:56 GMT content-encoding gzip via 1.1 2326d893bfe30ed4dc44cb66c9e9ed24.cloudfront.net (CloudFront) last-modified Mon, 02 Jan 2023 07:38:03 GMT server AmazonS3 x-amz-cf-pop HEL51-P3 age 4206241 etag W/"be7c1a171e463474a54bc38fd05826f8" x-amz-server-side-encryption AES256 vary Accept-Encoding x-cache Hit from cloudfront content-type image/svg+xml x-amz-cf-id 7zVduZq4ee5DtXhBVGsNkyarwxj79xdxjv1brAsp3QIY0qKvL17n-A==

Verdicts & Comments Add Verdict or Comment

1 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| documentPictureInPicture

0 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

1 Console Messages

A page may trigger messages to the console to be logged. These are often error messages about being unable to load a resource or execute a piece of JavaScript. Sometimes they also provide insight into the technology behind a website.

Source	Level	URL Text
network	error	URL: https://kb.cloud.im/hc/en-us/sections/360000064747/ Message: Failed to load resource: the server responded with a status of 404 ()

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

kb.cloud.im
servicedesk.cloud.im
static.freshdesk.com
18.165.140.36
3.219.188.226
51.138.12.91
4658a89f88d2a6d91fd3da376ebe53fce2f486b1f2b89a141a5af6731e0b01ab
ab4c546a44bf5222f3fabf0a3de787a530e8f96fd53cda665121455447bc6dd0

kb.cloud.im Open in urlscan Pro 3.219.188.226 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page Title

Page URL History Show full URLs

Page Statistics

2 Requests

100 %HTTPS

0 %IPv6

2 Domains

3 Subdomains

2 IPs

2 Countries

8 kBTransfer

15 kBSize

0 Cookies

0 Outgoing links

Page URL History

Redirected requests

2 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 0 data transactions

Request headers

Response headers

Redirect headers

Request headers

Response headers

Verdicts & Comments Add Verdict or Comment

1 JavaScript Global Variables

0 Cookies

1 Console Messages

Indicators

kb.cloud.im Open in urlscan Pro
3.219.188.226 Public Scan

Screenshot
Live screenshot

Full Image

2
Requests

100 %
HTTPS

0 %
IPv6

2
Domains

3
Subdomains

2
IPs

2
Countries

8 kB
Transfer

15 kB
Size

0
Cookies

2 HTTP transactions
0 data transactions