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GET https://www.netstar.co.za/

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GET https://www.netstar.co.za/

<form role="search" method="get" id="searchform" action="https://www.netstar.co.za/">
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 * Home
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 * Home
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   * Asset Tracking & Recovery
   * Personal Security
   * Value-Added Services
   * Glossary of Features
 * Business
   * Fleet Tracking & Management
   * Asset Tracking and Recovery
   * Trailer Manager
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   * Mining Fleet Solution
   * Fleet Intelligence Service
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TRACK MY FITMENT

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SAFECITY TRACKING ADD-ON

Our ADD-ON PROTECTION for vehicle tracking customers that allows for monitoring
and licence-plate recognition through an extensive CCTV network - to assist with
tracking and recovery time.
MONTHLY CONTRACT:
R 13.80 p/m
Exclusive to Gauteng
YOU GET:
More visibility
Extra layer of protection
Enhanced vehicle recovery


Read more



SAFECITY TRACKING ADD-ON


ENHANCE YOUR TRACKING PRODUCT WITH THE POWER OF CCTV

Netstar has partnered with the SafeCity initiative to further enhance safety and
visibility for our Gauteng clients.



By adding this service to your vehicle tracking product, Netstar is able to
access the full network of SafeCity CCTV cameras in the Gauteng area to help
locate and recover your vehicle much quicker – using licence-plate recognition.

Should your vehicle tracking device be compromised for whatever reason, this
extra layer of protection can further help safeguard and ensure the safe return
of your vehicle.



SIGN UP & ASSIST WITH CRIME PREVENTION

In addition to enhancing your own protection, your monthly contribution will
also support the expansion of the camera network, help progress the
densification it needs to improve crime prevention and assist with vehicle and
cloned plate detection.

For more information, contact the Netstar Customer Support Centre:

0860 12 24 36

cs@netstar.co.za



MORE ABOUT SafeCity



VUMACAM FAQs

CAN SOMEONE SPY ON ME?

The cameras and our platform cannot track the real-time specific movements of an
individual or vehicle. This is not their purpose or function. However, the
ability to flag vehicles of interest (VOI) or detect suspicious activity is
invaluable when dispatching security or emergency support to the scene of an
event quickly, or, to gather evidence in the case of a criminal investigation.

The notion of tracking a vehicle is a misnomer. The platform only has the
ability to confirm the date and time a vehicle of interest has passed a
particular camera when and if its licence plate has been inputted due to
criminal or suspected criminal activity. This would seriously impede any attempt
to constantly track any individual (as it is via cellphone tracking) –
especially without just reason to do so.

VumaCam’s video management platform does not process personal data to the extent
that it can be used to link an individual to a name or address and as such
anyone passing our cameras is completely anonymous. We therefore cannot “spy” on
anyone as we have no way of knowing who is passing our cameras.

HOW DO YOU PROTECT AGAINST ABUSE OF THE SYSTEM?

We have high levels of data security, privacy, vetting, training, log ins with
VPN for traceability and systems in place to audit activities. Even with the
level of checks and balances we have in place; improved technology has allowed
VumaCam to put additional measures in place which include:



• Multi Factor Authentication for the limited and vetted users who have access
to our search capability.

• Increased regularity and stringency of search function audits which over and
above security company review will also be audited by the VumaCam CIO for any
irregular activity.

• Limited and vetted users of our search function may not engage the system for
lengthy periods of time and would have to log in to separate search sessions
should they require to do so for any investigation. Again, this would be flagged
if suspicious.

• To investigate criminal activity over a period of time, a case number or
relevant court order is required.

DO VUMACAM’S PUBLIC SPACE CAMERAS HAVE FACIAL RECOGNITION?

No, VumaCam’s world-class platform does not use facial recognition technology.
The technology behind our cameras monitors for unusual formations of pixels
caused by, for example, someone tripping over as they walk, or by someone being
attacked and mugged in the street, an accident or a medical emergency. This
capability is driven by Artificial Intelligence (AI) and does not employ any
human involvement – which removes another potential source of bias. As such, the
AI system is used rather to recognise identified pixels from crime incidents,
rather than people.



Currently VumaCam is not considering using facial recognition as we don’t
believe that it is as accurate or reliable as the artificial intelligence we
currently use. We also have ethical and privacy concerns around facial
recognition as we believe they have not been addressed in a manner rigorous
enough that we would be comfortable to say that the technology meets our ethical
standards or the regulatory requirements within South Africa.

HOW DO YOU IDENTIFY SUSPICIOUS ACTIVITY?

VumaCam’s system identifies and analyses groups of pixels and has no concept of
what those groups of pixels represent. The software sees no detail whatsoever –
imagery fed into the system is downscaled and grayscale. It ‘sees’ only the
interaction of groups of pixels within a specific scene and their interaction
with the fixed environment. The Artificial Intelligence software ‘self-learns’
normal behaviour patterns within 24hrs. When a group of pixels behaves in a way
that is not consistent with the previous behaviour, it will be flagged as
unusual with no further context.

HOW DO YOU IDENTIFY SUSPICIOUS VEHICLES?

Our Licence Plate Recognition (LPR) cameras reference each plate that passes
against the Vehicle of Interest (VOI) database. This includes in South Africa
the Natis and security company databases of wanted vehicles involved in crimes.
If the plate is not listed as a VOI, it is immediately discarded and the data
will be over written. All VOI alerts are authenticated through our firewalled
network, in real time. Licence plate numbers are only flagged if they are
involved in a verified incident.

DOES MY INSURANCE COMPANY HAVE ACCESS TO FOOTAGE?

Insurance companies are able to access the camera feed where they have complied
with rigorous controls, regulatory compliance, vetting and have a registered and
regulated control room. Those that do not have a control room are able to
request footage directly from VumaCam where they believe that criminal activity
has taken place that has impacted their clients; where fraud has been committed
(a serious problem in South Africa which costs policy holders an estimated R7
billion a year); to assist with locating a stolen vehicle; or, where a client’s
number plate may have been cloned.



Whether the Insurance Company has direct access to the feed or they request the
footage directly from VumaCam, this is done so via a regulated process and is in
the case of criminal, or suspected criminal, activity.

HOW MANY CAMERAS ARE THERE?

As of July 2023, there are over 7 000 cameras on the VumaCam network with
additional cameras going live in the City of Ekurhuleni and the City of Tshwane
over the coming months.
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ABOUT NETSTAR

We are a trusted brand and pioneered the vehicle tracking and stolen vehicle
recovery industry in South Africa in 1994.

We provide industry-leading stolen vehicle recovery services, advanced vehicle
and fleet tracking, great fleet management solutions for all-sized business and
commercial fleets, commanding insurance telematics solutions and best-in-class
fleet intelligence services – in fact, no IoT solution is out of our reach.

CONTACT US

Netstar Service Bot


Netstar Support Centre
0860 12 24 36
cs@netstar.co.za

Netstar Companion
Support Centre
companion@netstar.co.za

Netstar Head Office
Central Park Offices
16th Road, Midrand, 1685
011 207 5500

NETSTAR GETS IT RIGHT

30 Years' experience

Air and ground recovery

Beyond the borders

Affordable prices

Award-winning technology

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Netstar is a subsidiary of Altron and respects your privacy – please refer to
the Altron Privacy Policy for details on how we collect and use your personal
information, with whom we share it, and your choices and rights in relation to
your personal information.
Registered as a security service provider by the Private Security Industry
Regulatory Authority, registration number: 1205544.


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