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Our website uses cookies to improve your user experience.
By using our website you agree to our cookies policy. Learn more.
I Understand
LOOKING FOR YOURSELF OR A LOVED ONE?
We provide emergency alarms and assisted living services to individuals across
the UK.
Go to site
Book a Demo
* About
* Careers
* Services
* SmartTEC
* Smart Living SolutionsSmart Living Solutions (SLS) is the market leading
digital Technology Enabled Care (TEC) suite.
* SmartConnectProviding you with the essentials of digital Technology
Enabled Care – a safe connection.
* SmartAlertA digital Technology Enabled Care (TEC) suite creating a safe,
life-enhancing environment.
* SmartLifeEnabling you to maximise existing investments in TEC through
interoperability
* Careline SolutionsFor those requiring monitoring services or who run their
own monitoring centre.
* Cloud ServicesSix applications that provide everything you need for the
delivery of life-enhancing, digital Technology Enabled Care.
* Cloud Services
* AppelloHQ
* AppelloSBRSingle Best Record, remote access database consolidation engine.
* Appello CareNetThe only true telephony call centre technology in the social
alarm world.
* Appello DigitalBridgeProvides analogue to digital protocol conversion.
* AppelloiOThird party integration engine.
* Resources
* Blog
* Media
* Events
* News
* Consumer Shop
* Contact Us
Managing the Transition to Digital Telecare: How to plan and procure the right
digital solution.
Download
Appello, Oregon House,
19 Queensway, New Milton,
Hampshire, BH25 5NNAppello, Oregon House, 19 Queensway, New Milton, Hampshire,
BH25 5NN
Book a Demo
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ENABLING HOUSING AND CARE PROVIDERS TO TAKE ADVANTAGE OF A DIGITAL ERA OF
TECHNOLOGY ENABLED CARE (TEC)
Play
PROVIDING YOU WITH THE ESSENTIALS OF DIGITAL TECHNOLOGY ENABLED CARE – A SAFE
CONNECTION
Play
INTRODUCTION
WE WORK WITH YOU TO DELIVER SAFER, HAPPIER AND ENRICHED COMMUNITIES THROUGH
TECHNOLOGY, PEOPLE AND INNOVATION
We are market leaders in digital telecare and Technology Enabled Care (TEC),
supporting organisations to transition to digital services smoothly and
efficiently. If you are looking for digital telecare services, for yourself or a
loved one, visit our consumer shop by clicking the button below.
Consumer Shop
Request a Demo
SERVICES
Appello SmartTEC
We have developed a family of SmartTEC solutions to help enable people to lead
independent and fulfilled lives.
Learn more
Appello Careline Services
For those requiring monitoring services or who run their own monitoring centre.
Learn more
Appello Cloud Services
Six applications that provide everything you need for the delivery of
life-enhancing, digital Technology Enabled Care.
Learn more
Consumer Shop
If you are looking for digital telecare services, for yourself or a loved one,
visit our consumer shop.
Learn more
APPELLO CLOUD SERVICES
Enabling You To Embrace Cloud
Six applications that provide everything you need for the delivery of
life-enhancing, digital Technology Enabled Care (TEC). Enabling you to deliver
safer, flexible, and insight-led TEC services.
20+
Housing Providers utilise Appello Cloud
20+
Housing Providers utilise Appello Cloud
6
Appello Cloud Services
6
Appello Cloud Services
Wherever you are, feel in control of your Technology Enabled Care (TEC)
equipment with AppelloHQ.
Learn More
A gateway to manage and gain insight from the data held on service users within
the monitoring centre.
Learn More
Convert analogue telecare protocols to safer digital protocols, for upgraded
telecoms network, mitigating the risks of associated call failures.
Learn More
Award winning, Technology Enabled Care (TEC) digital call handling platform,
cloud hosted for flexibility and scalability.
Learn More
Add-on integration service for AppelloSBR providing a deeper level of insight
into customers wellbeing from multiple devices.
Learn More
Coming soon…
Learn More
Wherever you are, feel in control of your Technology Enabled Care (TEC)
equipment with AppelloHQ.
A gateway to manage and gain insight from the data held on service users within
the monitoring centre.
Convert analogue telecare protocols to safer digital protocols, for upgraded
telecoms network, mitigating the risks of associated call failures.
Award winning, Technology Enabled Care (TEC) digital call handling platform,
cloud hosted for flexibility and scalability.
Add-on integration service for AppelloSBR providing a deeper level of insight
into customers wellbeing from multiple devices.
Coming soon…
APPELLO CARELINE SOLUTIONS
Enabling You To Move To Digital Monitoring
An award-winning service delivering the most forward-thinking monitoring and
call handling solutions to the housing, health and care sector. For those
requiring monitoring services or who run their own.
30+
Years Industry Experience
12 million +
Digital calls managed
Appello Careline
The most trusted and innovative digital careline service, delivering proactive
and reactive call services to housing, health and commerical businesses.
Learn More
CareNet
Award winning, digital Technology Enabled Care call handling platform with no
limits.
Learn More
Out of Hours
Appello are experts in Out of Hours call handling to the commercial and
residential property sectors.
Learn More
SmartTEC
A family of SmartTEC solutions to help enable people to lead independent and
fulfilled lives.
Learn More
SMARTTEC
Enabling You To Move To SmartTEC
We have developed a family of SmartTEC solutions to help enable people to lead
independent and fulfilled lives through the use of Technology Enabled Care.
25,000 +
Digital Technology Enabled Care service users
25,000 +
Digital Technology Enabled Care service users
500 +
Digital developments across the UK
500 +
Digital developments across the UK
Smart Living Solutions
The most innovative and widely deployed digital Technology Enabled Care (TEC)
solution in the UK.
Learn More
SmartConnect
Providing you with essentials of digital Technology Enabled Care - a safe
connection.
Learn More
SmartLife
A digital dispersed alarm delivering ground-breaking interoperability for a new
era of Technology Enabled Care (TEC).
Learn More
SmartAlert
A digital Technology Enabled Care suite creating a safe, life-enhancing
environment.
Learn More
CASE STUDIES
Case Study
Blackpool Coastal Housing – Smart Living Solutions
Introduction Blackpool Coastal Housing (BCH) provides sheltered accommodation in
20 schemes across Blackpool, Lancashire. As an...
Learn More
Case Study
East Northamptonshire Council – A Tailored Out of H...
East Northamptonshire Council and Appello working in partnership to develop a
valuable and enhanced customer service to approxi...
Learn More
Case Study
Cardiff Council transforms community living schemes with ...
Background Cardiff Council is responsible for nine supported community living
schemes across the region, these schemes provide ...
Learn More
View Blog
TESTIMONIALS
At Housing & Care 21, we decided not to invest in analogue systems going forward
as these are yesterday’s technology. We are committed to providing a more
contemporary service, fit for modern times, and going digital allows us to look
at new service models.
Tony Tench
Chief Operating Officer, Housing21
The use of digital tools whether directly or indirectly has proven of almost
fundamental importance for communication and access to services in the current
climate and the Appello SLS warden call system has had many benefits.
Denise Williams
Head of Support, Blackpool Coastal Housing
The new digital solution meets heightening customer demand for modern
independent living and promotes digital inclusion. Appello’s offering is modern,
well designed and fit for purpose, with one system alone giving us the ability
to be responsive, preventative and promote digital inclusion.
Wendy Wells
Head of Policy and Business Implementation at Guinness Care
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WE HAVE BEEN LEADING THE WAY
FOR OVER THREE DECADES
DRAG ME
1987
Appello Careline (the CarelineUK) receives first emergency monitoring call.
2000
Appello expands the scope of service to include management & commissioning of
telecare technology.
2007
Appello Careline becomes the largest monitoring centre in the UK, and continue
to grow to support over 230,000 connections.
2012
Develop CareNet the UK’s first digital call handling platform. Appello becomes
UK’s only digital TEC monitoring centre.
2016
Appello launch Smart Living Solutions, UK’s first digital emergency call and
wellbeing system. This grows to support over 10,000 people in 24 months.
2019
CareNet is awarded Best Use of Technology at UK Contact Centre Awards, whilst
Appello Careline reaches over half a million digital calls received.
2019
Appello leads the way in becoming
accredited onto the new Quality Standards Framework (QSF) set by industry body
TSA.
2020
Launch Appello Cloud, a range of internet hosted services including remote
access capabilities to support customers during COVID-19.
2021
Appello introduces SmartLife and SmartConnect into their SmartTEC range.
2021
Appello and Housing 21 awarded Best Use of Technology in Seniors Housing.
2022
Appello complete SLS installation in 500th housing development and surpass
milestone of managing over 10 million digital calls.
2022
Over 25,000 digitally connected customers.
2022
Appello surpass milestone of managing over 10 million digital calls.
2022
Appello become members of the UK Contact Centre Forum.
INSIGHTS
Latest From Appello
News Events/Webinars Resources Blog
Currently showing:
News
News Events/Webinars Resources Blog
Acquisition
Further growth to the Appello Group
Learn More
Digital
Appello surpass milestone of managing over 10 million digital calls
Learn More
New Customer
ateb Group: creating better living solutions for their customers by upgrading to
Appello’s SmartConnect
Learn More
Event
Meeting expectations with digital telecare – Cardiff
Venue: Cardiff City Stadium, Cardiff, Wales
Date: Tuesday 18th August 2020
The event will provide an opportunity to hear about the latest digital telecare
and monitoring services available, and provides an...
Learn More
Webinar
4 enablers to a better living experience in supported housing
Venue: Online Webinar
Date: Thursday 8th October, 2020 1.30pm
What questions should supported housing providers be asking of their TECS
suppliers to leverage innovation? How will cloud revolutionise TECS,...
Learn More
Event
Meeting expectations with digital telecare – Newcastle
Venue: St James Part, Newcastle
Date: Thursday 13th August
The event will provide an opportunity to hear about the latest digital telecare
and monitoring services available, and provides an...
Learn More
SmartLife Brochure
Download
CareNet Brochure
Download
Case Studies
Plus Dane Monitoring and AppelloSBR Case Study
Download
SLS
5 things about Smart Living Solutions you may not know
Read More
Careline
Appello CareNet platform enables monitoring provider, Careline Support to
deliver a future-proofed digital service to their customers
Read More
Guide
Why you need to engage your customers with digital telecare
Read More
VIDEOS
Smart Living Solutions – Animated Video
Play Video
SmartConnect Video
Play Video
SmartLife Video
Play Video
AppelloHQ Introduction
Play Video
Meeting expectations with digital telecare – a customer’s journey
Play Video
Our careline service – Providing reassurance to families and friends
Play Video
SmartTEC Suite
Play Video
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* Our Services
* SmartTEC
* Cloud Services
* Appello Careline
* Consumer Shop
* Information
* Careers
* Privacy Statement
* Privacy and Cookies
* Appello Brexit Statement
* AppelloKB Login
* CarelineKB Login
* Sitemap
* Contact Us
* Appello, Oregon House,
19 Queensway, New Milton,
Hampshire, BH25 5NNAppello, Oregon House, 19 Queensway, New Milton,
Hampshire, BH25 5NN
*
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© Appello 2022 All rights reserved. Appello is the trading name of Appello
Careline Limited. Appello Careline Limited is authorised and regulated by the
Financial Conduct Authority for consumer credit.
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