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IMPROVING AGENT PERFORMANCE WITH CONVERSATIONAL AI AND AUTOMATION


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WATCH WEBINAR



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WATCH WEBINAR




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WATCH WEBINAR


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IT IS GOOD TO HEAR FROM LIKE MINDED LEADERS IN THE INDUSTRY AND COMFORTING TO
KNOW THAT YOU'RE NOT ALONE IN FACING CHALLENGES. ALSO, HOW OTHERS ARE TACKLING
SIMILAR ISSUES.



WHAT ATTENDEES ARE SAYING!

When complex enterprise roadblocks meet ground breaking solutions there's a
story to tell. Our library of webcasts follow CXOs through their journey as they
share everything from paths, hurdles and strategies to thought provoking
predictions. Take a look at our previous webinars below.


WE KNOW EVENTS.

VIEW MORE

CIOonline Healthcare | National



MEDIMPACT DIRECT

Sanjay Joshi


FIRST REPUBLIC

Eve Chin

CXOonline | Pacific Northwest



ENJOY THE CANDID DISCUSSIONS FROM INDUSTRY REPRESENTATIVES ON VARIOUS RELEVANT
TOPICS. GIVES FOOD FOR THOUGHT.




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JOIN US AS WE EXPLORE: 







WHAT ZERO TRUST AND SASE PRINCIPLES ARE, WHY THEY'RE IMPORTANT AND HOW TO
IMPLEMENT THEM



WHY BUSINESS LEADERS AND SECURITY PROFESSIONALS SHOULD PRIORITIZE ZERO TRUST



BEST PRACTICES WHEN EVALUATING TECHNOLOGIES TO ADOPT ZERO TRUST



ABOUT THE EVENT


TRADITIONALLY CONTACT CENTERS HAVE FOCUSED PRIMARILY ON DRIVING SELF-SERVICE
AUTOMATION RATES TO TRANSFORM CUSTOMER EXPERIENCE. HOWEVER, THE AGENT EXPERIENCE
HAS BEEN LARGELY LEFT UNTOUCHED AND THIS HAS GIVEN RISE TO INCREASING
INEFFICIENCIES AS WELL AS HIGH AGENT ATTRITION. WITH COMPANIES FACING THE GREAT
RESIGNATION, THE TIME IS NOW TO TRANSFORM THE AGENT EXPERIENCE AND PERFORMANCE
IN THE CONTACT CENTER.


 JOIN OUR EXPERTS AS THEY ENGAGE THROUGH LIVE CHAT, IMMERSIVE POLLS, AND
EYE-OPENING LIVE BEHIND-THE-SCENES Q&A OPPORTUNITIES - DISCUSSING HOW
CONVERSATIONAL AI AND AUTOMATION CAN IMPROVE THE EFFECTIVENESS OF THE AGENT
PERFORMANCE.



REGISTER HERE


JOIN US AS WE EXPLORE WHY IT'S IMPORTANT TO:







OPTIMIZE THE ENTIRE CONVERSATION USING CONVERSATIONAL AI, NATURAL LANGUAGE
PROCESSING (NLP), AND RPA



UNDERSTAND THE CUSTOMER'S 'REAL VOICE' AND OFFER QUICK & EFFICIENT SELF-SERVICE
OPTIONS



TRANSFORM AGENT PERFORMANCE BY AUTOMATING MANDATORY TASKS


Daniel Hulme

Chief Executive Officer,
Satalia







David Linthicum

Chief Cloud Strategy Officer,
Deloitte Consulting




Scott Shuster

Former ABC News Foreign Correspondent and NPR Producer




Insights By

Interview By


MADE POSSIBLE BY



8
days
08
hours
12
minutes
59
seconds




Virtual Event

11:00 AM - 12:00 PM BST




THURSDAY, 5TH MAY, 2022



Fireside with

Interview By

Clara Durodié


Technology Strategist, AI Investor, Author, Top 100 Women in Fintech Global
Ranking






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© 2008-2022 CXOsync LLC. All rights reserved.




STRATEGIES AND SOLUTIONS BASED ON A SASE ARCHITECTURE



Vijai Shankar

VP Product & Growth Marketing, Uniphore








MODERATOR 


PANELISTS

Hamish Taylor


Former CEO of Eurostar, Sainsbury's Bank and Vision UK
















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