tmopdp.co
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urlscan Pro
198.12.17.231
Public Scan
URL:
https://tmopdp.co/
Submission: On October 18 via api from IN — Scanned from US
Submission: On October 18 via api from IN — Scanned from US
Form analysis 1 forms found in the DOM
POST
<form id="form1" method="post" enctype="multipart/form-data">
<input type="hidden" id="cultureCode" value="en-US">
<input type="hidden" id="environment" value="live">
<input type="hidden" id="shortDatePattern" value="m/d/yyyy">
<input type="hidden" class="" id="carrierName" value="T-Mobile">
<div id="cookie-panel" class="clearfix">
<div class="cookie-wrapper">
<div class="cookie-policy-text">
<p class="MsoNormal">Alert – Shipping Delays</p>
<p class="MsoNormal"><span style="font-size: 11.0pt;">We’re currently experiencing some shipping delays for replacement devices due to severe weather. We apologize for any inconvenience. For approved claims, we’ll provide you with tracking
information via email once your replacement device has shipped. Thank you for your patience and understanding.</span></p>
</div>
<div class="cookie-close">
<a href="#" title="Close" class="bold close-cookie-details">x</a>
</div>
</div>
</div>
<div class="wrapper">
<!-- MAIN HEADER -->
<div class="hidden" id="hfMenuPlus">MENU +</div>
<div class="hidden" id="hfMenuMinus">MENU -</div>
<script type="text/javascript">
dataLayer.push({
'Transaction-ID': '91b71465-8218-4d6a-b2d5-0b55db5c83f4',
'event': 'TransactionID Sent'
});
</script>
<script type="text/javascript">
dataLayer.push({
'Carrier': 'T-Mobile',
'event': 'CarrierID Sent'
});
</script>
<!-- Header Navigation -->
<div id="header" role="banner">
<div class="navbar navbar-expand-lg navbar-w-carrier">
<div class="navbar-header">
<a class="navbar-brand" href="/?lang=en-US"><img src="/media/ncvhuje1/assurant-logo.svg" alt=""></a>
<div class="navbar-carrier"><img src="/media/zbmgqxno/t-mobile-web.jpg" alt=""></div>
<div class="navbar-button" id="main-navigation-toggle">
<button type="button" class="navbar-toggler" data-bs-toggle="offcanvas" data-bs-target="#main-navigation" aria-expanded="false">
<span class="visually-hidden">Toggle navigation</span>
<span class="navbar-toggler-icon"></span>
</button>
</div>
<nav id="main-navigation" class="offcanvas offcanvas-end offcanvas-xs" tabindex="-1" role="navigation" aria-label="main navigation">
<div class="offcanvas-header">
<h5 class="offcanvas-title invisible" id="mainNavLabel">Main Navigation</h5>
<button type="button" class="btn-close" data-bs-dismiss="offcanvas" aria-label="Close"></button>
</div>
<div class="offcanvas-body pe-0">
<ul class="nav navbar-nav">
<li class="current">
<a href="https://tmopdp.co/" class="mainMenuNavBarItem" title="" target="_self" data-id="87e5045e-c64c-46d2-a1d5-12407e2cb3a0">Home</a>
</li>
<li>
<a href="https://myphpinfo.com/terms/" class="mainMenuNavBarItem" title="Program Information" target="_self" data-id="e180cb0a-e00a-4be6-8cea-c974c150c3d0">Program Info</a>
</li>
<li>
<a href="https://myphpinfo.com/deductible/" class="mainMenuNavBarItem" title="Service Fee/ Deductible" target="_self" data-id="77fcf4a0-48ad-49be-8a2a-3a7939849a79">Service Fee/ Deductible</a>
</li>
<li>
<a href="/general/faqs/" class="mainMenuNavBarItem" title="" target="_self" data-id="5b8fcf1f-a645-46b2-89f9-f27e2be5da5a">FAQs</a>
</li>
<li>
<a href="https://mytmoclaim.com/mydocs/" class="mainMenuNavBarItem" title="" target="_self" data-id="02a2c8a8-a69b-4970-8d32-78f234d37eac">Coverage Documents</a>
</li>
<li>
<a href="/general/contact-us/" class="mainMenuNavBarItem" title="" target="_self" data-id="3e791953-a343-42db-9ad5-7e8afd785058">Contact Us</a>
</li>
</ul>
</div>
</nav>
</div>
</div>
</div>
<!-- Session Timeout Warning -->
<div id="sessionIDTimeoutWarningModal" class="modal hide" style="z-index:1051" data-bs-keyboard="true" data-bs-backdrop="static" tabindex="-1" role="dialog" aria-labelledby="sessionIDTimeoutWarningModalHeading">
<div class="modal-dialog" role="document">
<div class="modal-content">
<div class="modal-body">
<div class="row text-center">
<div class="col-xs-12">
<h2 id="sessionIDTimeoutWarningModalHeading" class="modal-heading">Session Timeout Warning</h2>
<div id="alert_session-timeout-warning" class="alert alert-info size16-font" role="alert">
<span class="fa fa-info-circle" aria-hidden="true"></span>
<p><span> Your session will end in...</span></p>
<div id="timer_holder">
<span class="timeout-timer" id="timerCountdwn">00:00</span>
</div>
</div>
<p>You will be redirected back to the home screen if you do not click continue.</p>
</div>
</div>
<br>
<div class="row text-center">
<div class="col-xs-6">
<button id="modal_btn_session-timeout-logout" class="btn btn-tertiary btn-sm btn-block">Return To Home Screen</button>
</div>
<div class="col-xs-6">
<button id="modal_btn_session-timeout-continue" autofocus="" class="btn btn-primary btn-sm btn-block" data-bs-dismiss="modal">Continue</button>
</div>
</div>
</div>
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div>
<!-- /.modal -->
<input type="hidden" id="sessionTimeoutId" value="20">
<div id="showWaitProgressModal" class="modal" tabindex="-1" role="dialog" aria-hidden="true" data-bs-backdrop="static" data-bs-keyboard="false" aria-labelledby="showWaitProgressModalMessage">
<div class="modal-dialog modal-dialog-centered modal-sm" role="document">
<div class="modal-content">
<div class="modal-body">
<div class="row text-center">
<div class="col-md-12">
<div class="size50-font">
<span class="fa fa-spinner"></span>
</div>
<div id="showWaitProgressModalMessage">
<p class="p1"><span>Processing … Please do not use Stop, Refresh or Back buttons.</span></p>
<p class="p1">Thank you for your patience!</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="container">
<div id="content-home" class="clear clearfix" role="main">
<input type="hidden" id="homepage" name="homepage" value="">
<!-- Splash Landing Page -->
<section id="main-intro">
<div class="intro-banner">
<div class="row">
<div class="col-md-4 col-md-push-8">
<div class="text-center">
<img class="image-cta" src="/media/dzrldlwd/mwc_damaged-mobile-phone_shutter_1495991720_hr.jpg" alt="">
</div>
</div>
<div class="col-md-8 col-md-pull-4">
<div class="intro-banner-actions">
<!-- RTE Begin -->
<h1 class="size40-font">Device Repair &<br>Replacements Made Easy</h1>
<p> </p>
<!-- RTE End -->
<p><button id="introButtonBegin" type="button" class="btn btn-primary introBegin">File or Track a Claim</button></p>
<p><button id="introButtonContinue" type="button" class="btn btn-link p-l-10 p-r-10 introBegin">Continue filing saved claim</button></p>
</div>
</div>
</div>
</div>
<div class="intro-content">
<div class="content-space-padding-top">
<div class="row">
<div class="col-md-4">
<div class="hidden-xs hidden-sm">
<div class="flex m-b-20">
<div class="flex-item">
<h2 class="m-t-0 m-b-0 text-right w300 size32-font">What you'll need to file your claim.</h2>
</div>
<div class="flex-item-none p-l-10 hidden-sm hidden-xs"><img src="/media/rkwdm0li/mwc-streamline-arrow-right.svg?width=20&height=20" alt="arrow right icon" width="20" height="20"></div>
</div>
</div>
<div class="hidden-md hidden-lg text-center m-b-32" aria-hidden="true">
<h2 class="m-t-0 m-b-0 w300 size32-font" style="line-height: 44px;">What you'll need to file your claim.</h2>
<img style="transform: rotate(90deg);" src="/media/rkwdm0li/mwc-streamline-arrow-right.svg?width=20&height=20" alt="arrow right icon" width="20" height="20">
</div>
</div>
<div class="col-md-8">
<div class="row">
<div class="col-sm-6">
<div class="flex m-b-20">
<div class="flex-item-none p-r-10"><img src="/media/lgwh2bmc/mwc-streamline-phone-action-question-t-mobile.svg?width=32&height=32" alt="phone action question icon" width="32" height="32"></div>
<div class="flex-item">
<p>Device make/manufacturer, model, serial number and <a data-id="0755eb05-c673-47dd-8859-3d9890ea2624" href="/messaging/imei-number-help/" title="IMEI Number Help" class="popup">IMEI number</a>.</p>
</div>
</div>
</div>
<div class="col-sm-6">
<div class="flex m-b-20">
<div class="flex-item-none p-r-10"><img src="/media/am0gkicq/mwc-streamline-single-neutral-id-card-4-tmo.svg?width=32&height=32" alt="" width="32" height="32"></div>
<div class="flex-item">
<p>Account holder contact information.</p>
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-sm-6">
<div class="flex m-b-20">
<div class="flex-item-none p-r-10"><img src="/media/ao3lxa5w/mwc-streamline-task-checklist-write-tmo.svg?width=32&height=33" alt="task checklist icon" width="32" height="33"></div>
<div class="flex-item">
<p>Details about what happened to your device.</p>
</div>
</div>
</div>
<div class="col-sm-6">
<div class="flex m-b-20">
<div class="flex-item-none p-r-10"><img src="/media/lgtfnbvn/mwc-streamline-accounting-bills-tmo.svg?width=32&height=32" alt="" width="32" height="32"></div>
<div class="flex-item">
<p><a href="https://myphpinfo.com/deductible/" title="Deductible">Deductible Payment</a>.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="text-center hidden-lg hidden-md content-space-padding-top"><button class="btn btn-primary introBegin">Start your claim</button></div>
<div class="content-space-padding-top">
<h2 class="size40-font w300 m-b-40 hidden-xs hidden-sm">Flexible Options for Repair or Replacement</h2>
<div class="row">
<div class="col-md-6"><img class="img-responsive m-b-24" src="/media/cg0lkrdm/cl-mobile-smart-phone-repair.jpg?width=0&height=0" alt="Smart Phone Repair" width="500" height="307.14285714285717"></div>
<div class="col-md-6">
<h2 class="size40-font w300 m-b-40 hidden-lg hidden-md" aria-hidden="true">Flexible Options for Repair or Replacement</h2>
<div class="flex m-b-8">
<div class="flex-item-none p-r-10"><img src="/media/43ud5qsu/mwc-streamline-shop-tmo.svg?width=32&height=33" alt="" width="32" height="32"></div>
<div class="flex-item">
<h3 class="m-t-0 m-b-0 size24-font w600">Repair My Device</h3>
</div>
</div>
<p>If your device is eligible for repair, you'll be able to schedule an appointment at a nearest repair location once your claim is approved.</p>
<div class="flex content-space-padding-top m-b-8" style="--customer-spacing-desktop-y: 64px; --customer-spacing-mobile-y: 40px;">
<div class="flex-item-none p-r-10"><img src="/media/m4phajko/mwc-streamline-shipment-in-transit-tmo.svg?width=32&height=33" alt="" width="32" height="33"></div>
<div class="flex-item">
<h3 class="m-t-0 m-b-0 size24-font w600">Replace My Device</h3>
</div>
</div>
<p>Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.</p>
</div>
</div>
</div>
<div id="tastySubSect3">
<h3 class="tastySubsectionSubtitle">When to expect your replacement device...</h3>
<table border="0" class="tableizer-table">
<thead>
<tr class="tableizer-firstrow">
<th>Claims approved on</th>
<th>Delivery day</th>
</tr>
</thead>
<tbody>
<tr>
<td>Monday - Thursday by 7pm ET</td>
<td>Next Day</td>
</tr>
<tr>
<td>Friday by 7pm ET</td>
<td>Following Monday</td>
</tr>
<tr>
<td>Saturday by 12am ET</td>
<td>Following Tuesday</td>
</tr>
<tr>
<td>Sunday by 12am ET</td>
<td>Following Tuesday</td>
</tr>
</tbody>
</table>
<div class="tastyDisclaimerContainer"><span class="tastyDisclaimer"> * We may approve your claim instantly or it may take several days depending on the type of claim and as long as we've received all the information we need to process
it. Holidays may impact shipping times.</span>
<div></div>
</div>
</div>
<div class="content-space-padding-top content-space-padding-bottom">
<div class="maxw-320 m-x-auto text-center">
<p class="size18-font m-b-16"><strong>File, continue, or track a claim<br>for your mobile device.</strong></p>
<p><button class="introBegin btn btn-primary">File or Track a Claim</button></p>
</div>
</div>
</div>
</section>
<section id="main-content" class="hidden">
<!-- Body -->
<!-- File / Track A Claim -->
<div class="hidden" id="executeIfSingleFunction"></div>
<div id="claimsSliderVertical">
<div id="widgetFormSection" class="widgetFormSection">
<div>
<h2 class="size56-font w300">Let's get you started.</h2>
<p>Enter the phone number and date of incident for the device in which you'd like to file a claim.</p>
<p> </p>
</div>
</div>
<input type="hidden" name="pageID" id="pageID" value="1186">
<input type="hidden" id="selectedLanguage" name="selectedLanguage" value="en-US">
<input type="hidden" id="mobileNumMinLength" value="10">
<input type="hidden" id="mobileNumMaxLength" value="10">
<input type="hidden" id="mobileNumberFormat" value="Mobile number must be 10 digits long ">
<input type="hidden" id="serialNumberRegex" value="^\d{10,20}$">
<input type="hidden" id="serialNumberFormat" value="Serial number must be at least 15 digits long ">
<input type="hidden" id="emailAddressRequired" value="Email address is required">
<input type="hidden" id="emailAddressFormat" value="Email address must be in a proper format">
<input type="hidden" id="zipCodeRequired" value="Zip Code is required">
<input type="hidden" id="dateOfIncidentRequired" name="dateOfIncidentRequired" value="Valid Date of Incident is required">
<input type="hidden" id="errorDateOfLossFuture" name="errorDateOfLossFuture" value="Future dates are not accepted">
<input type="hidden" id="acceptanceOfTermsRequired" value="">
<input type="hidden" id="zipCodeRegex" value="(^\d{5}$)|(^\d{5}[-\s]*\d{4}$)|(^\d{9}$)">
<input type="hidden" id="homepageID" value="1186">
<input type="hidden" id="isCheckDateOfLossValidationErrorOccured" value="false">
<input type="hidden" id="errorSecondarySerialNumberMaxAttempt"
value="<p>We're sorry. but we are unable to locate your device by the serial number provided. Please call us directly at&nbsp;1-866-866-6285&nbsp;and one of our Claims Specialists will assist you in filing your claim.</p>">
<input type="hidden" id="widgetLossType" name="widgetLossType">
<input type="hidden" id="zipCodeFormat" value="Zip/Postal Code must be 5 digits">
<input type="hidden" id="asappEncryptedPhoneNumber" name="asappEncryptedPhoneNumber" value="">
<input type="hidden" id="asappCustomerID" name="asappCustomerID" value="">
<input type="hidden" id="incidentDate" name="incidentDate" value="">
<input type="hidden" id="chatDateOfLoss" name="chatDateOfLoss" value="">
<input type="hidden" id="widgetQuestion" name="widgetQuestion" value="What would you like to do?">
<input type="hidden" id="authenticateViaCarrierHref"
value="https://account.t-mobile.com/oauth2/v1/auth?redirect_uri=[redirect_uri]&scope=TMO_ID_profile%20associated_lines%20billing_information&client_id=[client_id]&access_type=ONLINE&response_type=code&approval_prompt=auto&state=[claimFunction]:[lang]:[enrolled]:[ivrSessionId]:[ivrClaimNumber]:[ivrGetClaimStatusCode]:[emailAddress]:[sessionID]:[preSessionId]:[secondarySerialNum]">
<input type="hidden" id="encryptedCustomerIdentifier" value="">
<!-- Begin direct access data -->
<input type="hidden" id="msisdn" name="msisdn" value=""> <!-- Phone number -->
<input type="hidden" id="imei" name="imei" value=""> <!-- Serial number -->
<input type="hidden" id="ban" name="ban" value=""> <!-- Account number -->
<input type="hidden" id="claimType" name="claimType" value="">
<input type="hidden" id="returnURL" name="returnURL" value="">
<input type="hidden" id="warmLinkSku" name="warmLinkSku" value="">
<input type="hidden" id="warmLinkFirstName" name="warmLinkFirstName" value="">
<input type="hidden" id="warmLinkLastName" name="warmLinkLastName" value="">
<input type="hidden" id="warmLinkAccountHolderName" name="warmLinkAccountHolderName" value="">
<input type="hidden" id="warmLinkStreetAddress" name="warmLinkStreetAddress" value="">
<input type="hidden" id="warmLinkCity" name="warmLinkCity" value="">
<input type="hidden" id="warmLinkState" name="warmLinkState" value="">
<input type="hidden" id="warmLinkZip" name="warmLinkZip" value="">
<!-- End direct access data -->
<div class="hidden" id="captchaCodeRequiredMsg">CAPTCHA Code is required</div>
<div class="hidden" id="mobileSerialNumberRequiredMsg">Serial Number is required </div>
<div class="hidden" id="fileClaimLink" data-fileclaimlegacy="False">/general/fileclaimhybrid/</div>
<div class="hidden" id="checkClaimLink">/general/track-my-claim/</div>
<div class="hidden" id="checkIVRClaimLink">/general/ivr-edit-claim/</div>
<div class="hidden" id="authenticationReturnURL">https://tmopdp.co</div>
<input type="hidden" id="grmAuthenticationTypesAvailable">
<input type="hidden" id="claimFunction" value="">
<input type="hidden" id="continueClaim" value="">
<input type="hidden" id="emailAddr" name="email" value="">
<input type="hidden" id="authenticationMethod" name="authenticationMethod" value="">
<script type="text/javascript">
// Set a directAccess flag in the session to be used for GA4.
sessionStorage.setItem("directAccess", "no");
</script>
<div class="widgetFormSection">
<div id="customerIdentifierField" class="form-group maxw-320">
<input id="identifierType" name="identifierType" type="hidden" value="MobileNumber|SerialNumber" class="detectIdentifierType" data-identifiertypevalues="MobileNumber|SerialNumber" data-identifiertype="MOBILE_NUMBER|SERIAL_NUMBER"
data-identifiertypevalues2="MOBILE_NUMBER|SERIAL_NUMBER">
<input type="text" id="customerIdentifier" class="new form-control formFocus customerIdentiferValidate" name="customerIdentifier" placeholder="Enter Mobile or IMEI number" data-help="" data-validationregex="^\d{10}$|^\d{11,18}$"
data-errormessage="Mobile number must be 10 digits long|Serial number must be between 11 and 18 digits long" value="" maxlength="20" autocomplete="off">
<span class="material-icons form-control-feedback hidden m-t-5">error</span>
<p class="help-block hidden" id="identifierTypeValidationRegexMsg" data-error="Required field: "></p>
</div>
<!-- ReCaptcha Version 3.0 -->
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if (typeof grecaptcha.execute != 'undefined') {
grecaptcha.execute('6LdCDqAUAAAAAF_dKx7dGS5jWm1dcwzsk2Nuna8K', {
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var recaptchaResponse = document.getElementById('recaptchaResponse');
recaptchaResponse.value = token;
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grecaptcha.ready(getToken);
setInterval(getToken, 115000);
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<input type="hidden" id="recaptchaResponse"
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<!--ReCaptcha Version 2.0*-->
<script src="https://www.google.com/recaptcha/api.js?hl=en-US"></script>
<div id="recaptchav2" class="hidden">
<div class="g-recaptcha" data-sitekey="6LeMtA8TAAAAAL0Be-PpFm9nogafFEDxIt3KgUGK" style="transform:scale(0.80);-webkit-transform:scale(0.80);transform-origin:0 0;-webkit-transform-origin:0 0;">
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</div><iframe style="display: none;"></iframe>
</div>
<br>
</div>
<div>
<button type="submit" id="claimsSubmit1" class="btn btn-primary">Submit</button>
</div>
<div class="form-group maxw-320">
<label for=" emailAddress" class="control-label sr-only">Enter your email address</label>
<input type="email" id="emailAddress" name="emailAddress" class="hidden form-control" placeholder="Enter your email address" value="" autocomplete="off">
<span class="material-icons form-control-feedback hidden">error</span>
<p id="emailAddressInputStatus" data-error="Required field: Enter your email address" class="help-block hidden">Required field: Enter your email address</p>
</div>
<div class="form-group maxw-320 hidden" id="billingZipcodeField">
<label for="billingZipCode" class="control-label">Enter your ZIP code from your claim</label>
<input type="text" id="billingZipCode" name="billingZipCode" class="hidden form-control" placeholder="" value="" maxlength="10">
<span class="material-icons form-control-feedback hidden">error</span>
<p id="billingZipCodeInputStatus" data-error="Required field: Enter your ZIP code from your claim" class="help-block hidden">Required field: Enter your ZIP code from your claim</p>
</div>
<!--new Date of Loss-->
<div id="widgetDateOfLoss" class="hidden">
<div>
<div>
<h2 class="size56-font w300">When did the incident occur?</h2>
<p> </p>
</div>
</div>
<div id="dateOfLoss">
<div class="maxw-320 m-b-20">
<div class="radio-cards">
<div class="radio-card-item">
<input type="radio" name="dateOfLoss" value="10/18/2024" class="radio-card-input dateOfLoss" id="dateOfLossToday" checked="checked" autocomplete="off">
<label for="dateOfLossToday" class="radio-card-label">
<span class="radio-card-text">
<span class="radio-card-title">Today</span>
<span class="radio-card-desc">Friday 10/18/2024</span>
</span>
<span class="radio-card-indicator">
<span class="radio-card-indicator-circle">
</span>
</span></label>
</div>
<div class="radio-card-item">
<input type="radio" name="dateOfLoss" value="10/17/2024" class="radio-card-input dateOfLoss" id="dateOfLossYesterday" autocomplete="off">
<label for="dateOfLossYesterday" class="radio-card-label">
<span class="radio-card-text">
<span class="radio-card-title">Yesterday</span>
<span class="radio-card-desc">Thursday 10/17/2024</span>
</span>
<span class="radio-card-indicator">
<span class="radio-card-indicator-circle">
</span>
</span></label>
</div>
<div class="radio-card-item">
<input type="radio" name="dateOfLoss" value="other" class="radio-card-input dateOfLoss" id="dateOfLossOther" autocomplete="off">
<label for="dateOfLossOther" class="radio-card-label">
<span class="radio-card-text">
<span class="radio-card-title">Other Date</span>
</span>
<span class="radio-card-indicator">
<span class="radio-card-indicator-circle">
</span>
</span></label>
</div>
</div>
<div id="fileClaimDateOther" class="dds__date-picker form-group hidden DDS-DatePicker" data-dds="date-picker" data-locale="en-US" data-format="M/d/yyyy">
<label id="dateOfIncidentLabel" for="dateOfIncident" class="dds__date-picker__label control-label">
<p>Date of Incident</p>
</label>
<div class="dds__date-picker__wrapper">
<input type="text" class="dds__date-picker__input form-control hidden widgetDateOfIncident" required="" maxlength="10" id="dateOfIncident" name="dateOfIncident" aria-labelledby="dateOfIncidentLabel" placeholder="M/D/YYYY"><svg
class="dds__icon dds__date-picker__validation-icon" viewBox="0 0 32 32" aria-hidden="true" focusable="false">
<path d="M15 21L15 7H17V21H15Z"></path>
<path d="M15 23V25H17V23H15Z"></path>
<path
d="M0 16C0 7.16344 7.16344 0 16 0C24.8366 0 32 7.16344 32 16C32 24.8366 24.8366 32 16 32C7.16344 32 0 24.8366 0 16ZM16 2C8.26801 2 2 8.26801 2 16C2 23.732 8.26801 30 16 30C23.732 30 30 23.732 30 16C30 8.26801 23.732 2 16 2Z">
</path>
</svg><span class="dds__sr-only" aria-live="polite" aria-atomic="true"></span>
<div id="date-picker-error-DOI" class="dds__date-picker__invalid-feedback">Invalid date</div>
<span class="material-icons form-control-feedback dds-custom-error-icon-placement hidden" aria-hidden="true">error</span>
<p id="dateOfIncidentInputStatus" data-error="Required field: <p>Date of Incident</p>" class="help-block hidden">Date of Incident is Required</p>
<button class="dds__date-picker__calendar-button" type="button" aria-label="Open calendar"><svg class="dds__icon dds__date-picker__calendar-button__icon" viewBox="0 0 32 32" aria-hidden="true" focusable="false">
<path
d="M10.74 13.24h4v2.12h-4zM17.3 13.24h4v2.12h-4zM23.84 13.24h4v2.12h-4zM4.2 18.92h4v2.12h-4zM10.74 18.92h4v2.12h-4zM17.3 18.92h4v2.12h-4zM23.84 18.92h4v2.12h-4zM4.2 24.58h4v2.14h-4zM10.74 24.58h4v2.14h-4zM22.96 2.42v-2.42h-2.14v2.42h-9.76v-2.42h-2.12v2.42h-8.94v29.58h32v-29.58zM8.96 4.54v1.88h2.1v-1.88h9.76v1.88h2.14v-1.88h6.9v3.46h-27.72v-3.46zM2.14 29.86v-19.76h27.72v19.76z">
</path>
</svg></button>
</div>
<input type="hidden" id="dateLossEarliest" name="dateLossEarliest" value="1/1/0001">
<div class="dds__date-picker__popup dds__date-picker__popup--hidden" tabindex="-1" role="dialog" aria-modal="true">
<div class="dds__calendar"><span aria-hidden="true" data-focus="start" tabindex="0"></span><span aria-hidden="true" data-focus="fallback" tabindex="-1"></span>
<div class="dds__calendar__header">
<div class="dds__calendar__header-display"><select class="dds__calendar__month-select" aria-label="Month">
<option value="0">January</option>
<option value="1">February</option>
<option value="2">March</option>
<option value="3">April</option>
<option value="4">May</option>
<option value="5">June</option>
<option value="6">July</option>
<option value="7">August</option>
<option value="8">September</option>
<option value="9">October</option>
</select><select class="dds__calendar__year-select" aria-label="Year">
<option value="1924">1924</option>
<option value="1925">1925</option>
<option value="1926">1926</option>
<option value="1927">1927</option>
<option value="1928">1928</option>
<option value="1929">1929</option>
<option value="1930">1930</option>
<option value="1931">1931</option>
<option value="1932">1932</option>
<option value="1933">1933</option>
<option value="1934">1934</option>
<option value="1935">1935</option>
<option value="1936">1936</option>
<option value="1937">1937</option>
<option value="1938">1938</option>
<option value="1939">1939</option>
<option value="1940">1940</option>
<option value="1941">1941</option>
<option value="1942">1942</option>
<option value="1943">1943</option>
<option value="1944">1944</option>
<option value="1945">1945</option>
<option value="1946">1946</option>
<option value="1947">1947</option>
<option value="1948">1948</option>
<option value="1949">1949</option>
<option value="1950">1950</option>
<option value="1951">1951</option>
<option value="1952">1952</option>
<option value="1953">1953</option>
<option value="1954">1954</option>
<option value="1955">1955</option>
<option value="1956">1956</option>
<option value="1957">1957</option>
<option value="1958">1958</option>
<option value="1959">1959</option>
<option value="1960">1960</option>
<option value="1961">1961</option>
<option value="1962">1962</option>
<option value="1963">1963</option>
<option value="1964">1964</option>
<option value="1965">1965</option>
<option value="1966">1966</option>
<option value="1967">1967</option>
<option value="1968">1968</option>
<option value="1969">1969</option>
<option value="1970">1970</option>
<option value="1971">1971</option>
<option value="1972">1972</option>
<option value="1973">1973</option>
<option value="1974">1974</option>
<option value="1975">1975</option>
<option value="1976">1976</option>
<option value="1977">1977</option>
<option value="1978">1978</option>
<option value="1979">1979</option>
<option value="1980">1980</option>
<option value="1981">1981</option>
<option value="1982">1982</option>
<option value="1983">1983</option>
<option value="1984">1984</option>
<option value="1985">1985</option>
<option value="1986">1986</option>
<option value="1987">1987</option>
<option value="1988">1988</option>
<option value="1989">1989</option>
<option value="1990">1990</option>
<option value="1991">1991</option>
<option value="1992">1992</option>
<option value="1993">1993</option>
<option value="1994">1994</option>
<option value="1995">1995</option>
<option value="1996">1996</option>
<option value="1997">1997</option>
<option value="1998">1998</option>
<option value="1999">1999</option>
<option value="2000">2000</option>
<option value="2001">2001</option>
<option value="2002">2002</option>
<option value="2003">2003</option>
<option value="2004">2004</option>
<option value="2005">2005</option>
<option value="2006">2006</option>
<option value="2007">2007</option>
<option value="2008">2008</option>
<option value="2009">2009</option>
<option value="2010">2010</option>
<option value="2011">2011</option>
<option value="2012">2012</option>
<option value="2013">2013</option>
<option value="2014">2014</option>
<option value="2015">2015</option>
<option value="2016">2016</option>
<option value="2017">2017</option>
<option value="2018">2018</option>
<option value="2019">2019</option>
<option value="2020">2020</option>
<option value="2021">2021</option>
<option value="2022">2022</option>
<option value="2023">2023</option>
<option value="2024">2024</option>
</select>
<div class="dds__calendar__header-polite dds__sr-only" aria-live="polite">October 2024</div>
</div>
<div><button class="dds__button dds__button--tertiary dds__button--sm dds__calendar__prev-button" type="button" aria-label="Previous Month"><svg class="dds__icon" viewBox="0 0 32 32" aria-hidden="true" focusable="false">
<path d="M24.76 1.52l-1.52-1.52-16 16 16 16 1.52-1.52-14.48-14.48z"></path>
</svg></button><button class="dds__button dds__button--tertiary dds__button--sm dds__calendar__next-button" type="button" aria-label="Next Month" disabled=""><svg class="dds__icon" viewBox="0 0 32 32"
aria-hidden="true" focusable="false">
<path d="M8.76 0l-1.52 1.52 14.48 14.48-14.48 14.48 1.52 1.52 16-16z"></path>
</svg></button></div>
</div>
<div class="dds__calendar__body" role="grid">
<div class="dds__calendar__grid-head" role="rowgroup">
<div class="dds__calendar__grid-row" role="row">
<div role="columnheader" abbr="Sunday" class="dds__calendar__week-day">Sun</div>
<div role="columnheader" abbr="Monday" class="dds__calendar__week-day">Mon</div>
<div role="columnheader" abbr="Tuesday" class="dds__calendar__week-day">Tue</div>
<div role="columnheader" abbr="Wednesday" class="dds__calendar__week-day">Wed</div>
<div role="columnheader" abbr="Thursday" class="dds__calendar__week-day">Thu</div>
<div role="columnheader" abbr="Friday" class="dds__calendar__week-day">Fri</div>
<div role="columnheader" abbr="Saturday" class="dds__calendar__week-day">Sat</div>
</div>
</div>
<div class="dds__calendar__grid-body" role="rowgroup">
<div class="dds__calendar__grid-row" role="row">
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month" tabindex="-1" data-date="29" data-month="8" data-full-year="2024" aria-disabled="false" aria-selected="false">29</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month" tabindex="-1" data-date="30" data-month="8" data-full-year="2024" aria-disabled="false" aria-selected="false">30</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="1" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">1</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="2" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">2</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="3" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">3</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="4" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">4</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="5" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">5</div>
</div>
<div class="dds__calendar__grid-row" role="row">
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="6" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">6</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="7" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">7</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="8" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">8</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="9" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">9</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="10" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">10</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="11" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">11</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="12" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">12</div>
</div>
<div class="dds__calendar__grid-row" role="row">
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="13" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">13</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="14" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">14</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="15" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">15</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="16" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">16</div>
<div role="cell" class="dds__calendar__day" tabindex="-1" data-date="17" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">17</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--today dds__calendar__day--focusable" tabindex="0" data-date="18" data-month="9" data-full-year="2024" aria-disabled="false" aria-selected="false">18</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="19" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">19</div>
</div>
<div class="dds__calendar__grid-row" role="row">
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="20" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">20</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="21" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">21</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="22" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">22</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="23" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">23</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="24" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">24</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="25" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">25</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="26" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">26</div>
</div>
<div class="dds__calendar__grid-row" role="row">
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="27" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">27</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="28" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">28</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="29" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">29</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="30" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">30</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--inactive" tabindex="-1" data-date="31" data-month="9" data-full-year="2024" aria-disabled="true" aria-selected="false">31</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="1" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">1
</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="2" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">2
</div>
</div>
<div class="dds__calendar__grid-row" role="row">
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="3" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">3
</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="4" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">4
</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="5" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">5
</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="6" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">6
</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="7" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">7
</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="8" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">8
</div>
<div role="cell" class="dds__calendar__day dds__calendar__day--out-month dds__calendar__day--inactive" tabindex="-1" data-date="9" data-month="10" data-full-year="2024" aria-disabled="true" aria-selected="false">9
</div>
</div>
</div>
</div>
<div class="dds__calendar__footer"><button class="dds__button dds__button--secondary dds__button--sm dds__calendar__cancel" type="button">Go Back</button><button class="dds__button dds__button--sm dds__calendar__confirm"
type="button">Continue</button></div><span aria-hidden="true" data-focus="end" tabindex="0"></span>
</div>
</div>
</div>
</div>
<div>
<p>Note: Once submitted, this date cannot be changed.</p>
</div>
</div>
</div>
<div id="secondarySerialNumberText" class="hidden">
<h3><strong>Multiple possible devices</strong></h3>
<p>We've found multiple devices associated with the mobile number entered. Please provide the serial number(IMEI) of the device you're claiming.</p>
<div class="form-group maxw-320">
<div class="input-group">
<input type="text" name="SecondarySerialNum" id="SecondarySerialNum" required="" aria-describedby="secondarySerialNumInputStatus" class="hidden form-control" value="" placeholder="Serial Number of Claimed Device:">
<input type="hidden" id="SecondarySerialNumDefaultText" name="SecondarySerialNumDefaultText" value="Serial Number of Claimed Device:">
<div class="input-group-addon p-t-0 p-b-0 p-r-5 p-l-5">
<a class="popover-help" title="Secondary Serial Number" data-bs-html="true" data-bs-content="<p>This serial number will be used to identify the device associated to the same phone number when determining claim request status.</p>"><img src="/media/jl1bcyky/icon-help.png" height="18" width="18" alt="Secondary Serial Number" class="customPopOver"></a>
</div>
</div>
<span class="material-icons form-control-feedback m-t-5 hidden">error</span>
<p id="secondarySerialNumInputStatus" data-error="Required field: Serial Number of Claimed Device" class="help-block hidden">Required field: Serial Number of Claimed Device</p>
</div>
<div id="errorSecondarySerialMsg" class="error hidden">
<p>Unfortunately, the serial number entered does not match our records. Please try again.</p>
</div>
</div>
</div>
<input type="hidden" id="secondsBeforeRedirect" value="10">
<div id="widgetLossTypeQuestions"></div>
<br>
<div id="optionalDisplay" class="hidden clearfix">
<div class="optionalDisplayMessage"></div>
<div class="p-t-40 text-center btn-set">
<a href="#" id="fileClaimContinue" class="btn btn-primary btn-padded">Continue</a>
</div>
</div>
<div id="dynamicAuthSection"></div>
<div id="webServiceResult" class="error"></div>
<div class="p-t-40 btn-set">
<button type="button" id="fileClaimGoBack" class="hidden btn btn-secondary">Go Back</button>
<button type="button" class="hidden btn btn-secondary" id="startOver">Start Over</button>
<button class="btn btn-primary hidden" id="claimsSubmit2" type="submit">Submit</button>
</div>
<div class="m-b-20">
<p>
<span class="mwc-icon mwci-information-circle"></span>
<a href="/messaging/customer-acceptance-agreement-fraud-notice/" target="_self" class="popup" id="helpLink" data-id="5d38be23-52e6-4c98-84ba-00cbc38fafae">
Read our Fraud Notice
</a>
</p>
</div>
</div>
</section>
</div>
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<ul id="h-menu1">
<li class="lang-dropdown-list"><a href="#" class="lang-dropdown-link">English (USA) <span class="material-icons size18-font pull-right p-l-5">expand_more</span></a>
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Skip to Main Content Alert – Shipping Delays We’re currently experiencing some shipping delays for replacement devices due to severe weather. We apologize for any inconvenience. For approved claims, we’ll provide you with tracking information via email once your replacement device has shipped. Thank you for your patience and understanding. x MENU + MENU - Toggle navigation MAIN NAVIGATION * Home * Program Info * Service Fee/ Deductible * FAQs * Coverage Documents * Contact Us SESSION TIMEOUT WARNING Your session will end in... 00:00 You will be redirected back to the home screen if you do not click continue. Return To Home Screen Continue Processing … Please do not use Stop, Refresh or Back buttons. Thank you for your patience! DEVICE REPAIR & REPLACEMENTS MADE EASY File or Track a Claim Continue filing saved claim WHAT YOU'LL NEED TO FILE YOUR CLAIM. WHAT YOU'LL NEED TO FILE YOUR CLAIM. Device make/manufacturer, model, serial number and IMEI number. Account holder contact information. Details about what happened to your device. Deductible Payment. Start your claim FLEXIBLE OPTIONS FOR REPAIR OR REPLACEMENT FLEXIBLE OPTIONS FOR REPAIR OR REPLACEMENT REPAIR MY DEVICE If your device is eligible for repair, you'll be able to schedule an appointment at a nearest repair location once your claim is approved. REPLACE MY DEVICE Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality. WHEN TO EXPECT YOUR REPLACEMENT DEVICE... Claims approved on Delivery day Monday - Thursday by 7pm ET Next Day Friday by 7pm ET Following Monday Saturday by 12am ET Following Tuesday Sunday by 12am ET Following Tuesday * We may approve your claim instantly or it may take several days depending on the type of claim and as long as we've received all the information we need to process it. Holidays may impact shipping times. File, continue, or track a claim for your mobile device. File or Track a Claim LET'S GET YOU STARTED. Enter the phone number and date of incident for the device in which you'd like to file a claim. CAPTCHA Code is required Serial Number is required /general/fileclaimhybrid/ /general/track-my-claim/ /general/ivr-edit-claim/ https://tmopdp.co error Submit Enter your email address error Required field: Enter your email address Enter your ZIP code from your claim error Required field: Enter your ZIP code from your claim WHEN DID THE INCIDENT OCCUR? Today Friday 10/18/2024 Yesterday Thursday 10/17/2024 Other Date Date of Incident Invalid date error Date of Incident is Required JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctober19241925192619271928192919301931193219331934193519361937193819391940194119421943194419451946194719481949195019511952195319541955195619571958195919601961196219631964196519661967196819691970197119721973197419751976197719781979198019811982198319841985198619871988198919901991199219931994199519961997199819992000200120022003200420052006200720082009201020112012201320142015201620172018201920202021202220232024 October 2024 Sun Mon Tue Wed Thu Fri Sat 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 Go BackContinue Note: Once submitted, this date cannot be changed. MULTIPLE POSSIBLE DEVICES We've found multiple devices associated with the mobile number entered. Please provide the serial number(IMEI) of the device you're claiming. error Required field: Serial Number of Claimed Device Unfortunately, the serial number entered does not match our records. Please try again. Continue Go Back Start Over Submit Read our Fraud Notice * English (USA) expand_more * english (usa) * español Privacy Policy Terms of Use Electronic Business Consent Regulatory Notices -------------------------------------------------------------------------------- ©2024 Assurant, Inc. All Rights Reserved.