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INTEGRA

We guide and connect health, insurance, HR, and legal professionals to achieve
positive, and evidence-informed outcomes that move people forward.

CONTACT US



OVER 20 YEARS OF KNOWLEDGE, EXPERIENCE & INSIGHT

INTEGRA FACILITATES OBJECTIVE MEDICAL, FUNCTIONAL, VOCATIONAL, PSYCHOLOGICAL AND
WORKPLACE-BASED ADVICE, ASSESSMENT AND SUPPORT THAT IS HONEST, UNBIASED AND
SOUND.

OUR PROCESS

 * HEALTHCARE

 * LEGAL COUNSEL

 * CLAIMS ADVISORS

 * EMPLOYERS & UNIONS


HEALTHCARE:

Integra’s first-hand understanding of how to best support health professionals
is what shapes our commitment to providing you with the operational
infrastructure, timely communication and specific resources you need to focus on
delivering quality assessments and advancing your practice.

READ MORE


LEGAL COUNSEL:

Integra focuses on the true reason for creating evidence-informed positive
outcomes. We are here to provide the highest quality assessments that allow
people to move forward with their lives.

READ MORE


CLAIMS ADVISORS:

Integra has created a support and assessment model that has led the industry
forward, creating a new level of accountability and transparent to support our
claims advisor clients.

READ MORE


EMPLOYERS & UNIONS:

Integra’s experience and knowledge in navigating the complex world of
occupational health means we can advise and guide you and your HR team,
connecting you with the right experts in the process.

READ MORE


TESTIMONIALS

Previous

Erica is the Vancouver Queen of IMEs. She is the most experienced person in the
business having worked and managed most of the major companies in Vancouver. I
had the pleasure of being hired by Erica early in my career and learned many
skills that made me the assessor I am today!

Raph Kowalik

Certified by BC Supreme Court as an Expert in Functional Capacity Evaluation,
Cost of Care & Vocational Assessments

I have been fortunate to have worked with Erica on different projects since she
was a driving force at Viewpoint Medical, and most recently with Integra.
Erica’s leadership, drive and professionalism when matched with her intelligent
common-sense approach to business is a formidable combination. It is no surprise
that Erica has created considerable growth for the organizations she works with.

Rob DesBrisay

Managing Partner, NAI Commercial BC

Erica is an expert in the IME industry. Her technical knowledge is second to
none in the industry. More importantly, she is a talented, trusted, and
respected leader. She is able to provide coaching and support unique to the
individual and demonstrates care and compassion while giving honest and
productive feedback. It takes a unique person to be able to find that balance
between friendship and professionalism and encourage the best in people. Erica
demonstrates this talent wholeheartedly.

Jennifer M

Operations Manager, Rapid Interactive Disability Management Inc.

Erica is a top-notch leader – driven by and used to success. Her results focus
is borne out by her repeated, quantifiable achievements in leading
organizations. Yet she also cares deeply about her people and takes the time to
invest in their development. That’s something that earns my respect, as a sales
trainer! I love working with Erica. She’s collaborative, open to new ideas,
unafraid, and always positive. I call myself fortunate to know her; it’s a
professional and personal pleasure.

Linda Kern

Director, CEO Global Network

Erica is the Vancouver Queen of IMEs. She is the most experienced person in the
business having worked and managed most of the major companies in Vancouver. I
had the pleasure of being hired by Erica early in my career and learned many
skills that made me the assessor I am today!

Raph Kowalik

Certified by BC Supreme Court as an Expert in Functional Capacity Evaluation,
Cost of Care & Vocational Assessments

I have been fortunate to have worked with Erica on different projects since she
was a driving force at Viewpoint Medical, and most recently with Integra.
Erica’s leadership, drive and professionalism when matched with her intelligent
common-sense approach to business is a formidable combination. It is no surprise
that Erica has created considerable growth for the organizations she works with.

Rob DesBrisay

Managing Partner, NAI Commercial BC

Erica is an expert in the IME industry. Her technical knowledge is second to
none in the industry. More importantly, she is a talented, trusted, and
respected leader. She is able to provide coaching and support unique to the
individual and demonstrates care and compassion while giving honest and
productive feedback. It takes a unique person to be able to find that balance
between friendship and professionalism and encourage the best in people. Erica
demonstrates this talent wholeheartedly.

Jennifer M

Operations Manager, Rapid Interactive Disability Management Inc.

Erica is a top-notch leader – driven by and used to success. Her results focus
is borne out by her repeated, quantifiable achievements in leading
organizations. Yet she also cares deeply about her people and takes the time to
invest in their development. That’s something that earns my respect, as a sales
trainer! I love working with Erica. She’s collaborative, open to new ideas,
unafraid, and always positive. I call myself fortunate to know her; it’s a
professional and personal pleasure.

Linda Kern

Director, CEO Global Network

Erica is the Vancouver Queen of IMEs. She is the most experienced person in the
business having worked and managed most of the major companies in Vancouver. I
had the pleasure of being hired by Erica early in my career and learned many
skills that made me the assessor I am today!

Raph Kowalik

Certified by BC Supreme Court as an Expert in Functional Capacity Evaluation,
Cost of Care & Vocational Assessments

Next
 * 1
 * 2
 * 3
 * 4

Previous

Erica has provided me with mentorship and clinical and technical guidance since
my arrival in Vancouver two years ago. She is an expert in the IME industry. Her
technical knowledge is second to none in the industry. More importantly, she is
a talented, trusted, and respected leader. She is able to provide coaching and
support unique to the individual and demonstrates care and compassion while
giving honest and productive feedback. It takes a unique person to be able to
find that balance between friendship and professionalism and encourage the best
in people. Erica demonstrates this talent wholeheartedly. Anyone lucky enough to
work with her will learn from her and be a better person, personally and
professionally, from her mentorship. I would not hesitate to work for or with
Erica and/or recommend her for a leadership role. I have no doubt that while our
paths may diverge, we will continue to have a close relationship

Jennifer M

Operations Manager, Rapid Interactive Disability Management Inc.

Erica is a top-notch leader – driven by and used to success. Her results focus
is borne out by her repeated, quantifiable achievements in leading
organizations. Yet she also cares deeply about her people and takes the time to
invest in their development. That’s something that earns my respect, as a sales
trainer! I love working with Erica. She’s collaborative, open to new ideas,
unafraid, and always positive. I call myself fortunate to know her; it’s a
professional and personal pleasure.

Linda Kern

Director, CEO Global Network

Erica is the Vancouver Queen of IMEs. She is the most experienced person in the
business having worked and managed most of the major companies in Vancouver. I
had the pleasure of being hired by Erica early in my career and learned many
skills that made me the assessor I am today!

Raph Kowalik

Certified by BC Supreme Court as an Expert in Functional Capacity Evaluation,
Cost of Care & Vocational Assessments

I have been fortunate to have worked with Erica on different projects since she
was a driving force at Viewpoint Medical, and most recently with Integra Medical
Consulting. Erica’s leadership, drive and professionalism when matched with her
intelligent common-sense approach to business is a formidable combination. It is
no surprise that Erica has created considerable growth for the organizations she
works with.

Rob DesBrisay

Managing Partner, NAI Commercial BC

Erica has provided me with mentorship and clinical and technical guidance since
my arrival in Vancouver two years ago. She is an expert in the IME industry. Her
technical knowledge is second to none in the industry. More importantly, she is
a talented, trusted, and respected leader. She is able to provide coaching and
support unique to the individual and demonstrates care and compassion while
giving honest and productive feedback. It takes a unique person to be able to
find that balance between friendship and professionalism and encourage the best
in people. Erica demonstrates this talent wholeheartedly. Anyone lucky enough to
work with her will learn from her and be a better person, personally and
professionally, from her mentorship. I would not hesitate to work for or with
Erica and/or recommend her for a leadership role. I have no doubt that while our
paths may diverge, we will continue to have a close relationship

Jennifer M

Operations Manager, Rapid Interactive Disability Management Inc.

Erica is a top-notch leader – driven by and used to success. Her results focus
is borne out by her repeated, quantifiable achievements in leading
organizations. Yet she also cares deeply about her people and takes the time to
invest in their development. That’s something that earns my respect, as a sales
trainer! I love working with Erica. She’s collaborative, open to new ideas,
unafraid, and always positive. I call myself fortunate to know her; it’s a
professional and personal pleasure.

Linda Kern

Director, CEO Global Network

Erica is the Vancouver Queen of IMEs. She is the most experienced person in the
business having worked and managed most of the major companies in Vancouver. I
had the pleasure of being hired by Erica early in my career and learned many
skills that made me the assessor I am today!

Raph Kowalik

Certified by BC Supreme Court as an Expert in Functional Capacity Evaluation,
Cost of Care & Vocational Assessments

I have been fortunate to have worked with Erica on different projects since she
was a driving force at Viewpoint Medical, and most recently with Integra Medical
Consulting. Erica’s leadership, drive and professionalism when matched with her
intelligent common-sense approach to business is a formidable combination. It is
no surprise that Erica has created considerable growth for the organizations she
works with.

Rob DesBrisay

Managing Partner, NAI Commercial BC

Erica has provided me with mentorship and clinical and technical guidance since
my arrival in Vancouver two years ago. She is an expert in the IME industry. Her
technical knowledge is second to none in the industry. More importantly, she is
a talented, trusted, and respected leader. She is able to provide coaching and
support unique to the individual and demonstrates care and compassion while
giving honest and productive feedback. It takes a unique person to be able to
find that balance between friendship and professionalism and encourage the best
in people. Erica demonstrates this talent wholeheartedly. Anyone lucky enough to
work with her will learn from her and be a better person, personally and
professionally, from her mentorship. I would not hesitate to work for or with
Erica and/or recommend her for a leadership role. I have no doubt that while our
paths may diverge, we will continue to have a close relationship

Jennifer M

Operations Manager, Rapid Interactive Disability Management Inc.

Erica is a top-notch leader – driven by and used to success. Her results focus
is borne out by her repeated, quantifiable achievements in leading
organizations. Yet she also cares deeply about her people and takes the time to
invest in their development. That’s something that earns my respect, as a sales
trainer! I love working with Erica. She’s collaborative, open to new ideas,
unafraid, and always positive. I call myself fortunate to know her; it’s a
professional and personal pleasure.

Linda Kern

Director, CEO Global Network

Erica is the Vancouver Queen of IMEs. She is the most experienced person in the
business having worked and managed most of the major companies in Vancouver. I
had the pleasure of being hired by Erica early in my career and learned many
skills that made me the assessor I am today!

Raph Kowalik

Certified by BC Supreme Court as an Expert in Functional Capacity Evaluation,
Cost of Care & Vocational Assessments

Next
 * 1
 * 2
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T 604.259.3141

F 888.813.1338

E INFO@INTEGRACONNECTS.COM

VANCOUVER | KELOWNA | EDMONTON | TORONTO | HALIFAX REFER TO US



SEND SECURE DOCS







© 2021 INTEGRA MEDICAL CONSULTING




EMILY LYE, INTAKE AND SCHEDULING COORDINATOR



EMILY WORKS REMOTELY FOR INTEGRA AS OUR TEAM’S INTAKE AND DOCUMENTS COORDINATOR
FOR ONTARIO AND ATLANTIC CANADA. EMILY HELPS TO ENSURE SMOOTH OPERATIONS OF
ACCIDENT BENEFITS, DISABILITY, AND LITIGATED RELATED MATTERS AND FACILITATES
ASSESSMENTS AND SERVICES ACROSS ONTARIO, NEW BRUNSWICK, NOVA SCOTIA,
NEWFOUNDLAND AND PEI. HER MAIN RESPONSIBILITIES INCLUDE SCHEDULING APPOINTMENTS
FOR EXAMINEES, COORDINATING MEDICAL BRIEFS TO MEDICAL PROFESSIONALS, AND
PROVIDING ACCURATE AND TIMELY INFORMATION TO CLIENTS OF ALL VARIETIES.

 

EMILY POSSESSES SEVERAL YEARS OF MEDICAL ADMINISTRATIVE EXPERIENCE FROM WORKING
IN VARIOUS HEALTHCARE FACILITIES INCLUDING LONG-TERM CARE, HOSPITAL, AND PRIMARY
CARE. SHE IS CURRENTLY FINISHING HER DIPLOMA IN BUSINESS ADMINISTRATION WITH A
FOCUS IN ACCOUNTING. EMILY’S STRENGTHS INCLUDE HER ATTENTION TO DETAIL AND
ABILITY TO WORK WELL UNDER PRESSURE.

 

DURING HER FREE TIME, EMILY ENJOYS PLAYING PIANO, SPENDING TIME WITH FRIENDS AND
FAMILY, TRAVELING, HIKING, AND WATCHING HORROR MOVIES.

x


ALI KNOWSLEY, ACCOUNTING COORDINATOR



ALI JOINED INTEGRA AS A CAREER CHANGE, AFTER WORKING MANY YEARS IN THE
COSMETOLOGY INDUSTRY. HER POSITIONS PRIOR TO JOINING INTEGRA’S TEAM FOCUSED ON
SCHEDULING, MAINTAINING CLIENT FILES AND ENSURING SMOOTH OPERATIONAL DELIVERY OF
EXCELLENT CLIENT SERVICE. HER PASSION FOR DETAILED, INFORMATION-BASED WORK MAKES
HER A GREAT FIT FOR INTEGRA’S TEAM.



ALI TAKES PRIDE IN HER METICULOUS ATTENTION TO DETAIL, ENSURING BOTH EFFICIENCY
AND ACCURACY IN OUR ACCOUNTING DEPARTMENT. IN ADDITION, ALI SUPPORTS OUR REPORTS
TEAM, RECEIVING REPORTS AND DOCUMENTS, COMMUNICATING BETWEEN MEDICAL
PROFESSIONAL AND QUALITY ASSURANCE TEAM MEMBERS, AND ENSURING QUALITY THROUGHOUT
THE PROCESS.



IN HER SPARE TIME, ALI ENJOYS ATTENDING LIVE SHOWS WITHIN THE VANCOUVER MUSIC
SCENE AND WORKING ON CROSS STITCH PROJECTS. ALI RECENTLY STARTED ONLINE COURSES
TO LEARN AMERICAN SIGN LANGUAGE.

x


ALEXA (WAIGHT) BIESOK, MANAGER, CUSTOMER SUCCESS



ALEXA HAS WORKED IN THE INDEPENDENT MEDICAL ASSESSMENT INDUSTRY SINCE 2015 IN
BUSINESS DEVELOPMENT AND CLIENT RELATIONSHIP MANAGEMENT ROLES. SHE PRIDES
HERSELF IN HER CUSTOMER FOCUS AND ATTENTION TO DETAIL, AS WELL AS BEING BOTH
ACCESSIBLE AND FLEXIBLE.



ALEXA’S PRIOR WORK EXPERIENCE INCLUDES A ROBUST BACKGROUND IN BOTH RETAIL AND
OFFICE MANAGEMENT. SHE IS PASSIONATE ABOUT HELPING OTHERS AND ALWAYS GOES ABOVE
AND BEYOND FOR ALL STAKEHOLDERS. ALEXA PLACES A VERY HIGH VALUE ON QUALITY OF
SERVICE, AND YOU CAN EXPECT HER TO BE RELIABLE, AUTHENTIC AND COMPASSIONATE.



OVER THE PAST FIVE YEARS ALEXA HAS VOLUNTEERED FOR VARIOUS ANIMAL RESCUE
ORGANIZATIONS INCLUDING THANK DOG I AM OUT AND WEST COAST PET PROJECT.



WHEN SHE ISN’T WORKING, ALEXA ENJOYS CHASING AFTER HER TODDLER, GOING TO THE
GYM, READING CRIME FICTION AND SPENDING TIME WITH FRIENDS AND FAMILY.

x


RACHEL PARK, CLINIC & DOCUMENTS COORDINATOR



RACHEL WORKS IN CUSTOMER SUPPORT AT INTEGRA AS A DOCUMENT AND CLINIC
COORDINATOR. SHE ORGANIZES DOCUMENTS RECEIVED BY THIRD PARTIES AND SUBMITS THEM
TO HEALTHCARE PROFESSIONALS, IN ADDITION TO COORDINATING A VERY BUSY CLINIC
SETTING. EVERY DAY, HER GOAL IS TO DEMONSTRATE EXCELLENCE AND PROFESSIONALISM IN
CUSTOMER SERVICE.



RACHEL ACQUIRED HER EDUCATION IN MARKETING AND EVENT MANAGEMENT AND HAS DIVERSE
WORK EXPERIENCE IN ADMINISTRATION, SALES, HOSPITALITY, EVENT PLANNING, AND
CATERING.  HER PASSION IS LEARNING NEW THINGS THAT INSPIRE HER AND BOOST HER
ENERGY; SHE ENJOYS WORKING OUT, PLAYING TENNIS AND SQUASH, SNOWBOARDING,
READING, AND WATCHING TED VIDEOS THAT FILL HER DAY WITH INSPIRATION AND
BLESSINGS.



WORKING IN THE HEALTHCARE INDUSTRY IS RACHEL’S NEWEST ADVENTURE AND SHE’S
EXCITED TO EMBODY INTEGRA’S CORE VALUES OF TRANSPARENCY AND INTEGRITY AS SHE
APPLIES HER AMAZING CUSTOMER SERVICE SKILLS TOWARDS EVERY CLIENT INTERACTION. 
WHEN NOT AT INTEGRA, RACHEL ENJOYS ORGANIZING EVENTS FOR HER FAMILY AND FRIENDS.
PRIOR TO JOINING THE TEAM AT INTEGRA, RACHEL WORKED AS A CORPORATE CATERING AND
EVENTS PLANNER.

x


WINNIE KEJI, DIRECTOR, OPERATIONS



WINNIE IS INTEGRA’S MANAGER OF OPERATIONS & CLIENT SERVICE. SHE ENSURES SMOOTH
AND EFFICIENT DAY-TO-DAY OPERATIONS OF ALL INTEGRA OFFICES. IN ADDITION, SHE IS
RESPONSIBLE FOR OVERSIGHT OF PEOPLE & CULTURE.



SHE GRADUATED FROM THOMPSON RIVERS UNIVERSITY WITH A BACHELOR OF TOURISM
MANAGEMENT AND MARKETING. PRIOR TO JOINING INTEGRA, SHE WORKED IN THE DIFFERENT
SECTORS OF THE TOURISM, AND RETAIL INDUSTRIES.



WINNIE IS AN AVID READER, HIKER, AND TRAVELLER. SHE IS PASSIONATE ABOUT
MENTORING, AND VOLUNTEERING. SHE IS CURRENTLY A VOLUNTEER AT DRESS FOR SUCCESS
(DFS) AND ALSO AT BLACK WOMEN CONNECT VANCOUVER (BWCV.)

x


ANGIE ARKWELL, MANAGING DIRECTOR, ONTARIO & ATLANTIC CANADA, CO-OWNER



ANGIE ARKWELL IS MANAGING DIRECTOR AND CO-OWNER OF INTEGRA.



ANGIE HAS OVER 20 YEARS EXPERIENCE IN THE LEGAL, INSURANCE, FINANCIAL AND RISK
MANAGEMENT SECTORS HAVING WORKED WITH PERSONAL INJURY, INSURANCE AND CIVIL
LITIGATION LAW FIRMS IN A VARIETY OF ROLES, INCLUDING SENIOR LAW CLERK, ADJUSTER
AND EXAMINER (ALL LINES), AND LICENSED BROKER WITH A SPECIAL INTEREST IN LEGAL
COST INSURANCE.



FOR THE SEVEN YEARS PRIOR TO JOINING INTEGRA IN JULY 2020, ANGIE WAS A DIRECTOR
AT BRIDGEPOINT FINANCIAL SERVICES, WHERE SHE WAS INSTRUMENTAL IN DEVELOPING AND
IMPLEMENTING VARIOUS PROGRAMS FOR PLAINTIFF LAW FIRMS AND THEIR CLIENTS, AS WELL
AS EXPERTS, ASSESSMENT COMPANIES AND TREATMENT PROVIDERS.



ANGIE HAS IN-DEPTH KNOWLEDGE OF CLAIMS FROM INTAKE THROUGH TO TRIAL AND
SPECIALIZES IN TORT, ACCIDENT BENEFITS, LTD, EMPLOYMENT, MEDICAL MALPRACTICE,
OCCUPIER’S LIABILITY AND PERSONAL INJURY CLAIMS. BECAUSE OF HER VAST EXPERIENCE
AND KNOWLEDGE, ANGIE IS A TRUSTED ADVISER TO LAW FIRMS AND HEALTHCARE
PROFESSIONALS, AND HER GUIDANCE IS ROUTINELY SOUGHT THROUGHOUT THE CLAIMS
PROCESS. SHE BUILDS STRONG, LASTING RELATIONSHIPS MANY OF WHICH BECOME
FRIENDSHIPS BASED ON TRUST, HONESTY, INTEGRITY, AND EXPERTISE.



ANGIE IS AN AVID FUNDRAISER FOR MANY COMMUNITY SUPPORT INITIATIVES INCLUDING
FOOD BANKS, WOMEN’S SHELTERS, THE ALZHEIMER’S SOCIETY AND SICK KIDS HOSPITAL AND
IS KNOWN TO CREATE ONLINE AND SOCIAL MEDIA CHALLENGES FOR HER FRIENDS AND
COLLEAGUES TO INCREASE AWARENESS AND DONATIONS. ANGIE ALSO RUNS A NON-PROFIT
COMMUNITY SOCCER LEAGUE FOR 150 CHILDREN EACH SUMMER, WHICH IS FUNDED THROUGH
LOCAL BUSINESS DONATIONS, ALLOWING CHILDREN TO PLAY WITHOUT COST IMPEDIMENTS.



WHEN SHE IS NOT WORKING OR FUNDRAISING, YOU CAN FIND ANGIE LOST ON A HIKING
TRAIL, PLAYING SPORTS WITH HER CHILDREN, PRACTICING HER GOLF SWING, OR STAYING
UP TOO LATE READING A GOOD BOOK.

x


SUSAN LIU, DIRECTOR, FINANCE & ACCOUNTING



SUSAN JOINED INTEGRA IN THE SPRING OF 2018, FOLLOWING A ONE-YEAR HIATUS IN HER
HOMETOWN IN CHINA. SUSAN HAS EXTENSIVE ACCOUNTING EXPERIENCE, HAVING WORKED FOR
SEVERAL IME COMPANIES OVER THE PAST TEN YEARS PRIOR TO JOINING INTEGRA.



SUSAN IS RESPONSIBLE FOR ENSURING ACCURATE AND TIMELY INVOICING TO CLIENTS, ON
TIME AND ACCURATE PAYMENT TO MEDICAL PROFESSIONALS; MANAGING ACCOUNTS RECEIVABLE
AND PAYABLE AND GENERAL CASH FLOWS.



PRIOR TO HER TIME IN THE IME INDUSTRY, SUSAN WORKED AS A FILE COORDINATOR AT A
MEDICAL OFFICE IN VANCOUVER, AND PRIOR TO THAT SPENT TIME WORKING IN A TAX
PREPARATION BUSINESS.



WHEN NOT WORKING, SUSAN ENJOYS SPENDING TIME WITH FRIENDS AND FAMILY AND
INTRODUCING INTEGRA STAFF TO DIM SUM EXPERIENCES IN AND AROUND VANCOUVER.
INTEGRA COUNTS ON SUSAN (NO PUN INTENDED) TO ENSURE OUR ACCOUNTING SYSTEMS ARE
ACCURATE AND UP TO DATE.

x


SIOBHAN O’SULLIVAN, MANAGER, OPERATIONS



SIOBHAN COMES TO INTEGRA VIA ANOTHER MEDICAL ENTERPRISE, HAVING BEEN RESPONSIBLE
FOR SCHEDULING AND REPORTING OF OCCUPATIONAL SERVICES IN HER PREVIOUS ROLE.
SIOBHAN GREW UP IN LIMERICK IRELAND, AND GRADUATED WITH A BACHELOR OF ARTS IN
PUBLIC ADMINISTRATION, FOLLOWING WHICH SHE CAME TO VANCOUVER ON A ONE YEAR WORK
TRAVEL VISA.



OVER SIX YEARS LATER, HAVING FALLEN IN LOVE WITH VANCOUVER, SHE’S STILL HERE!
SIOBHAN PRIDES HERSELF ON HER FOCUS ON CUSTOMER SERVICE, BUILDING STRONG
RELATIONSHIPS WITH CLIENTS, WHILE COORDINATING SERVICES IN A VERY BUSY CLINIC
ENVIRONMENT. OUTSIDE OF WORK, SIOBHAN LOVES TO TRY OUT THE LATEST VEGETARIAN
RECIPES, SCOURING COOK BOOKS AND BLOGS FOR INTERESTING DISHES. SIOBHAN IS
RESPONSIBLE FOR SCHEDULING APPOINTMENTS AND TELECONFERENCES, TRIAL ATTENDANCE
AND OTHER SERVICES FOR OUR MANY LEGAL AND INSURANCE CLIENTS.

x


BAXTER, MORALE COORDINATOR



PRIOR TO JOINING THE INTEGRA TEAM, BAXTER SPENT HIS TIME RELAXING AT HOME AND
ENSURING THE SAFETY OF THE RESIDENCE. HE MADE THE DECISION TO JOIN INTEGRA TO
ADVANCE HIS SKILL SET AND ASSIST WITH STRESS RELIEF AND TO BOOST THE MORALE OF
THE OFFICE. AS A HIGHLY MOTIVATED BREED, HE UNDERSTANDS THAT THE MORALE OF ONE
LOCATION AFFECTS THE MORALE OF ALL LOCATIONS. BASED OUT OF THE KELOWNA OFFICE,
BAXTER WORKS ALONGSIDE HIS OWNER, CELINE AND COWORKER ANA, WHERE HE IS
RESPONSIBLE FOR ENSURING DAILY STRETCH, BREATHING AND WALK BREAKS ARE TAKEN.



IN HIS FREE TIME, BAXTER ENJOYS LONG WALKS ON THE BEACH, MAKING NEW FRIENDS, AND
CUDDLING UP ON THE COUCH WITH CELINE FOR A LITTLE REALITY TV.

x


CLAIRE D’ALESIO, SENIOR MANAGER, OPERATIONS & CLIENT SERVICE ONTARIO & ATLANTIC
CANADA

CLAIRE IS INTEGRA’S SENIOR MANAGER OF OPERATIONS AND CLIENT SERVICES FOR ONTARIO
AND ATLANTIC CANADA. CLAIRE BRINGS 12 YEARS OF IME INDUSTRY EXPERIENCE
THROUGHOUT ONTARIO, ALBERTA AND BRITISH COLUMBIA WITH HER TO THIS ROLE AT
INTEGRA.



CLAIRE HAS A B.A. IN ENGLISH FROM MCMASTER UNIVERSITY AND HAS COMPLETED THE
HUMAN RESOURCES MANAGEMENT CERTIFICATE PROGRAM THROUGH MOHAWK COLLEGE.



PROFESSIONALLY, CLAIRE HAS A PASSION COACHING, TEAM BUILDING, PROBLEM SOLVING
AND PROVIDING EXCELLENT CUSTOMER SERVICE. PERSONALLY, SHE IS AN AVID YOGI AND
CERTIFIED YOGA INSTRUCTOR WHO LOVES MEDITATING, GOING FOR LONG WALKS, AND
ENJOYING THE LITTLE THINGS IN EACH DAY.

x


ANA RENALES, INTAKE AND DOCUMENTS COORDINATOR



AT INTEGRA, ANA PROVIDES INTAKE AND ADMINISTRATIVE SUPPORT, FROM OUR KELOWNA
OPERATIONS HUB. SHE COMMUNICATES WITH CLIENTS, COORDINATING MEDICAL ASSESSMENTS
AND SERVICES WITH REFERRING PARTIES, MEDICAL PROFESSIONALS AND EXAMINEES.



ANA GRADUATED FROM OKANAGAN COLLEGE WITH A DEGREE IN BUSINESS ADMINISTRATION,
MAJORING IN MARKETING. HER VAST EXPERIENCE IN HOSPITALITY WITH THE MOST VALUABLE
QUALITIES FOR A HOTELIER – MULTICULTURAL COMMUNICATIONS, EFFECTIVE MULTITASKING,
DISCIPLINE, ABILITY AND EFFICIENCY IN WORKING WELL UNDER PRESSURE – HAS MADE HER
AN ASSET TO INTEGRA.



IN HER FREE TIME, ANA RELISHES IN WATCHING TED TALKS, LISTENING TO MUSIC,
PLAYING BOARD GAMES WITH HER FAMILY, AND PLAYING VIDEO GAMES HER MY SON. AND,
ANA IS ALWAYS UP FOR A ROAD TRIP, ANYTIME!

x


CELINE GROSCH, TEAM LEAD, REPORTS & QUALITY ASSURANCE

CELINE COMES TO INTEGRA WITH SIGNIFICANT EXPERIENCE FROM WORKING AT A
FULL-SERVICE LAW FIRM IN THE OKANAGAN AS A TRIAL COORDINATOR AND LEGAL
ADMINISTRATIVE ASSISTANT. HER SCHEDULING EXPERIENCE TOGETHER WITH HER ATTENTION
TO DETAIL, ORGANIZATION SKILLS AND MULTITASKING ABILITIES ARE STRONG ASSETS FOR
HER POSITION TO FACILITATE QUALITY ASSURANCE, TO COORDINATE REPORT DEADLINES,
AND TO SUPPORT INTEGRA’S ADMINISTRATION TEAM.



BASED OUT OF INTEGRA’S KELOWNA OFFICE, CELINE PRIDES HERSELF ON WORKING HARD TO
MEET ALL REQUESTS AND NEEDS FROM CLIENTS AND MEDICAL PROFESSIONALS. HER GOAL IS
TO ORGANIZE AND ASSIST OTHERS TO MAKE OBTAINING REPORTS AS SEAMLESS AS POSSIBLE.



IN HER SPARE TIME, YOU WILL FIND CELINE HIKING, BIKING OR RUNNING – ANYTHING TO
GET OUTSIDE AND ENJOY ALL THE OKANAGAN HAS TO OFFER.

x


ELISA HEMMATI, REPORT QUALITY ASSURANCE TECHNICIAN



ELISA HEMMATI IS ONE OF OUR REPORT QUALITY ASSURANCE TECHNICIAN.



ELISA GRADUATED FROM SIMON FRASER UNIVERSITY IN 2020 WITH HER BACHELOR OF
SCIENCE, MAJOR IN KINESIOLOGY, MINOR IN ARCHAEOLOGY. AT INTEGRA, ELISA IS
RESPONSIBLE FOR REVIEWING MEDICAL-LEGAL EXPERT REPORTS TO ENSURE THEY ARE CLEAR
AND CONCISE. SHE IS ALSO PART OF THE WEEKEND CLINIC TEAM WHERE SHE IS
RESPONSIBLE FOR FACILITATING ASSESSMENT SERVICES ON SATURDAYS.



PRIOR TO JOINING THE TEAM AT INTEGRA, ELISA WAS FOCUSED ON GAINING EXPERIENCE IN
THE HEALTH AND REHABILITATION ASPECT OF HER DEGREE THROUGH VOLUNTEER WORK. SHE
IS PASSIONATE ABOUT TEACHING AND HAS EXPERIENCE AS A TEACHING ASSISTANT IN
KINANTHROPOMETRY AND A PEER TUTOR IN ANATOMY. SHE BELIEVES THAT HER WORK AT
INTEGRA WILL FURTHER EXPAND HER KNOWLEDGE IN THE MEDICAL FIELD.

x


KAEDE HISLOP, REPORTS COORDINATOR



PRIOR TO JOINING INTEGRA, KAEDE SPENT TWO YEARS AT AN ARTS STARTUP, HELPING WITH
BUSINESS DEVELOPMENT WHILE ALSO TEACHING CHILDREN AND YOUNG ADULTS HOW TO CARVE
STONE. PRIOR TO THIS, SHE WORKED FOR AN IME COMPANY AS BOTH A CLINIC COORDINATOR
AND THEN A REPORTS COORDINATOR.



KAEDE HAS A BACHELOR OF FINE ARTS FROM EMILY CARR UNIVERSITY AND A LOVE FOR ART
HISTORY AND TRAVEL. WHEN SHE ISN’T TRYING TO GET HER FIX OF THE TWO, YOU CAN
FIND KAEDE INDULGING IN AS MANY TV SERIES AS POSSIBLE OR PRACTICING AS AN
AMATEUR PASTA MAKER.



KAEDE STRIVES TO UNDERSTAND THE NEEDS OF ALL THE DIFFERENT DEPARTMENTS AT
INTEGRA SO SHE CAN LEND A HELPING HAND WHEREVER ONE IS NEEDED. HER PATIENT AND
KIND DEMEANOR IS A GREAT WELCOME FOR EXAMINEES WHO MAY BE DISTRESSED ABOUT THE
IME PROCESS.



KAEDE LOVES TO WORK WITH PEOPLE AND LOVES THE WORK THAT INTEGRA OFFERS HER. AND
IF YOU DON’T KNOW HOW TO PRONOUNCE HER NAME? JUST RHYME IT WITH FRIDAY!

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CARA KENDRICK, TEAM LEAD REPORTS & QUALITY ASSURANCE



CARA’S HANDLES REPORT COORDINATION DUTIES AND PROVIDES SUPPORT TO INTEGRA’S
CLINIC ADMINISTRATION TEAM. CARA ENJOYS ORGANIZING AND ASSISTING OTHERS TO MAKE
THEIR ROLES FUNCTION SMOOTHLY AND EFFICIENTLY, SO THESE RESPONSIBILITIES ARE
WELL SUITED TO HER SKILLS AND EXPERIENCE.



BEFORE ARRIVING AT INTEGRA, CARA STUDIED IN IRELAND, GRADUATING WITH AN MA IN
INTERNATIONAL TOURISM, AND SUBSEQUENTLY SPENT TWO YEARS WORKING IN THE TOURISM
INDUSTRY ARRANGING AND COORDINATING TRAVEL DOWN TO THE MINUTE DETAIL FOR HIGHLY
DEMANDING GOLF TRAVELERS. CARA ALSO HAS A KEENNESS FOR TRAVEL, AND HAS SPENT
TIME BACKPACKING AROUND SOUTH AMERICA AND ASIA PRIOR TO RELOCATING TO VANCOUVER.
THIS MOVE TO VANCOUVER HAS ALLOWED CARA TO SEEK A NEW CAREER PATH, WHICH BROUGHT
HER TO INTEGRA.



IN HER FREE TIME, CARA IS AN AVID READER. SHE ALSO LOVES TRYING OUT NEW
RESTAURANTS, AND MORE RECENTLY, EXPLORING THE BEAUTIFUL SCENERY THAT BC HAS TO
OFFER.

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ERICA ENSTROM, MANAGING DIRECTOR, BRITISH COLUMBIA & ALBERTA, FOUNDER & CO-OWNER



MANY OF YOU HAVE KNOWN ERICA OVER THE COURSE OF HER TWENTY-YEAR CAREER IN THE
MEDICAL ASSESSMENT BUSINESS, WHERE SHE WORKED AS A CLINICAL EVALUATOR WITH
VIEWPOINT MEDICAL EARLY IN HER CAREER AND SUBSEQUENTLY AS A BUSINESS DEVELOPER
WITH MEDISYS IMA AND ITS SUCCESSOR CIRA MEDICAL. PRIOR TO STARTING INTEGRA,
ERICA WAS THE PRESIDENT OF IMA SOLUTIONS, A BUSINESS UNIT OF EXAMWORKS, BEFORE
LEAVING TO BRIEFLY WORK IN THE FINANCIAL SERVICES AND RISK MANAGEMENT SECTOR
WITH BRIDGEPOINT FINANCIAL GROUP. ERICA HAS HER MASTERS OF BUSINESS
ADMINISTRATION IN ORGANIZATIONAL BEHAVIOUR AND MARKETING, AS WELL AS AN
UNDERGRADUATE DEGREE IN KINESIOLOGY. ERICA IS ALSO A TRAINED FUNCTIONAL
EVALUATOR.



OVER THE PAST TWENTY YEARS, ERICA HAS DEMONSTRATED A LOYALTY TOWARDS CLIENTS AND
MEDICAL PROFESSIONALS THAT IS UNMATCHED. LEGAL AND INSURER CLIENTS KNOW OF HER
DESIRE AND CAPACITY TO BUILD STRONG, LASTING RELATIONSHIPS BASED ON TRUST AND
MUTUAL BENEFIT. PHYSICIANS AND ALLIED HEALTH PROFESSIONALS COME TO HER FOR
CLINICAL AND BUSINESS ADVICE BECAUSE SHE WORKS TRANSPARENTLY AND HONESTLY,
WITHOUT EXCEPTION, AS SHE KEEPS CLIENT AND MEDICAL CONSULTANT PRIORITIES TOP OF
MIND.



ERICA IS A COURT-QUALIFIED MEDICAL LEGAL EXPERT, A CLINICAL CONSULTANT, AND AN
EVALUATOR IN THE AREAS OF FUNCTIONAL CAPACITY AND COST OF FUTURE CARE. SHE
ADVISES CLIENTS IN THE AREAS OF CLINICAL TRIAGE, MEDICAL ASSESSMENT AND ASSESSOR
SUITABILITY, QUALITY ASSURANCE, AND OVERALL LITIGATION AND CLAIMS SUPPORT.



ERICA AND HER TEAM AT INTEGRA SUPPORT MANY COMMUNITY INITIATIVES. FOR THE PAST
SEVEN YEARS, ERICA HAS BEEN A BOARD MEMBER OF THE WOMEN IN INSURANCE CANCER
CRUSADE (WICC), THE CANADIAN CANCER SOCIETY’S LARGEST CORPORATE-AFFILIATED
DONOR. SINCE ITS INCEPTION IN 2002, THE BC CHAPTER OF WICC HAS RAISED $2 MILLION
DOLLARS IN DONATIONS. ERICA IS ALSO A DONOR TO THE BC CHILDREN’S HOSPITAL
FOUNDATION AS WELL AS A VOLUNTEER AND DONOR WITH THE CHILDREN’S WISH FOUNDATION.
IN 2017, ERICA PROVIDED FUNDRAISING SUPPORT TO BOTH THE TRIAL LAWYERS
ASSOCIATION OF BC PUBLIC AFFAIRS COMMITTEE AND THE ALBERTA CIVIL TRIAL LAWYERS
ASSOCIATION WOMEN’S LEGAL FORUM.

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DR. CHRIS WATT, MEDICAL DIRECTOR



DR. CHRIS WATT IS A CERTIFIED SPORTS MEDICINE PHYSICIAN THROUGH THE CANADIAN
ACADEMY OF SPORTS MEDICINE SINCE 1994. HE IS A CERTIFIED INDEPENDENT MEDICAL
EXAMINER THROUGH THE AMERICAN BOARD OF INDEPENDENT MEDICAL EXAMINERS (ABIME.)
DR. WATT HAS ACTED AS AN INDEPENDENT MEDICAL CONSULTANT WITH EXPERTISE IN
MUSCULO-SKELETAL AND OCCUPATIONAL MEDICINE SINCE 2002. HE HAS SERVED AS AN
EXPERT WITNESS IN THE SUPREME COURT OF BC ON MANY OCCASIONS. DR. WATT PROVIDES A
WIDE VARIETY OF OCCUPATIONAL MEDICINE AND DISABILITY EVALUATION SERVICES
INCLUDING RETURN TO WORK ASSESSMENTS, INDEPENDENT MEDICAL EVALUATIONS AND
PRE-EMPLOYMENT EXAMS. HE HAS ALSO PROVIDED EXECUTIVE MEDICAL EXAMS WITH FITNESS
AND STRESS TESTING AND EXERCISE PRESCRIPTIONS THROUGH EXECUTIVE HEALTH PROGRAMS
TO THE PRIVATE SECTOR.



AS INTEGRA’S MEDICAL DIRECTOR, DR. WATT IS AVAILABLE TO THE STAFF, CLIENTS AND
ASSESSORS FOR CLINICAL GUIDANCE AS IT RELATES TO FILE TRIAGE, CLINICAL
SUITABILITY AND ASSESSOR CREDENTIALING AND TRAINING.



DR. WATT IS A PEER ARTICLE REVIEWER FOR THE CANADIAN FAMILY PRACTICE JOURNAL. HE
HAS A SPECIAL INTEREST IN AND HAS MADE MULTIPLE PRESENTATIONS ON TOPICS RELATED
TO SPORTS MEDICINE, HEALTH PROMOTION FOR BCMA, LIFESTYLE INTERVENTIONS FOR
CHRONIC DISEASE MANAGEMENT, AND THE MANAGEMENT OF MOOD DISORDERS. DR. WATT IS AN
AVID ATHLETE AND HAS PARTICIPATED IN IRONMAN, HAS CYCLED THE GREAT DIVIDE
MOUNTAIN BIKE ROUTE, AND AND WAS A PART OF A TEAM COMPLETING THE RACE TO ALASKA.

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NIKKI KIRKLAND, TRIAL COORDINATOR



NIKKI HAS TEN YEARS’ EXPERIENCE AS A LEGAL ADMINISTRATIVE ASSISTANT. HER STRONG
WORK ETHIC HAS ALLOWED HER TO ASSIST BOTH SENIOR PARTNERS AND ASSOCIATES IN LAW
FIRMS OF ALL SIZES, INCLUDING THE LARGEST LAW FIRM IN B.C. WITH THIS EXPERIENCE,
NIKKI HAS HAD THE PLEASURE OF WORKING WITH DIVERSE GROUPS OF PEOPLE WITH
DIFFERENT WORKING STYLES. SHE HAS DEVELOPED EXCELLENT ORGANIZATIONAL SKILLS,
EFFECTIVE APPROACHES TO PROBLEM SOLVING AND THE ABILITY TO MEET DEADLINES WHILE
MAINTAINING A HIGH STANDARD OF WORK.



NIKKI WORKS REMOTELY FOR INTEGRA AS OUR TEAM’S TRIAL COORDINATOR. HER
RESPONSIBILITIES INCLUDE SCHEDULING OF EXPERT TESTIMONY, COORDINATING OF TRIAL
PREPARATION BY PHONE AND OFFICE MEETING, ATTENDING TRIALS TO SOLICIT
EXPERIENTIAL FEEDBACK FROM EXPERTS AND CLIENTS, ENSURING FINANCIAL MATTERS ARE
TIED UP POST-SETTLEMENT, AND OTHER ADMINISTRATIVE TASKS AS REQUIRED.



IN HER SPARE TIME, NIKKI ENJOYS SPENDING TIME WITH HER FAMILY, ATTENDING DANCE
CLASSES, AND PREPARING AND SAVOURING DELICIOUS FOOD. SHE IS AN AVID READER AND
HOPES TO BEAT HER PARTNER IN A ROUND OF GOLF ONE DAY.

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DON-NEL HEPPNER, INTAKE AND DOCUMENTS COORDINATOR



DON-NEL JOINED INTEGRA AT THE BEGINNING OF 2020 AS AN ACCOMPLISHED BUSINESS AND
ADMINISTRATIVE MANAGER WITH SIGNIFICANT EXPERIENCE IN THE HEALTH CARE INDUSTRY.
HER STRONG ORGANIZATIONAL AND ADMINISTRATIVE SKILLS COME WITH SUPERIOR
CAPABILITIES IN PLANNING AND ATTENTION TO DETAIL. SHE IS AN INNOVATIVE PROBLEM
SOLVER, ABLE TO PROACTIVELY DEVELOP SOLUTIONS TO CHALLENGES IN A VARIETY OF WORK
ENVIRONMENTS. DON-NEL IS RESPONSIBLE FOR ENSURING THE OPERATIONS IN KELOWNA RUN
SMOOTHLY, WHILE ALSO FACILITATING INTAKE AND DOCUMENTS MANAGEMENT FOR A VARIETY
OF CLIENTS ACROSS BC & ALBERTA.



DON-NEL CAME TO KELOWNA 7 YEARS AGO FROM SASKATOON WHERE SHE WAS BORN AND
RAISED. THE OKANAGAN’S BEAUTY STOLE HER HEART. DON-NEL TAKES A GREAT DEAL OF
PRIDE IN CONNECTING WITH HER COMMUNITY AND CLIENTS ON A PERSONAL LEVEL, WITH A
FOCUS ON BUILDING LASTING RELATIONSHIPS.



OUTSIDE OF WORK DON-NEL LOVES TRYING OUT NEW RECIPES AND ADVENTURES WITH HER
HUSBAND, GARDENING, CROCHETING AND OF COURSE BOATING… THE LAKES IN THE OKANAGAN
ARE AMAZING. MOST IMPORTANTLY, FAMILY IS DON-NEL’S TOP PRIORITY, INCLUDING HER
FIRST GRANDCHILD WHO HAS DON-NEL WRAPPED AROUND HIS LITTLE FINGER.

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SAIMA ALAM, INTAKE AND DOCUMENTS COORDINATOR



SAIMA JOINED INTEGRA AT THE START OF 2020 AS INTAKE AND DOCUMENTS COORDINATOR
FOR THE EDMONTON OFFICE. SOME OF HER RESPONSIBILITIES INCLUDE ENSURING
CONSISTENT COMMUNICATION WITH CLIENTS, ORGANIZING AND DISTRIBUTING MEDICAL
BRIEFS, AND FACILITATING APPOINTMENTS WITH EXAMINEES. HER ROLE ALSO REQUIRES HER
TO KEEP THE EDMONTON OFFICE ORGANIZED AND ORDERLY, WHILE ENSURING ALL
STAKEHOLDERS – CLIENTS, EXAMINEES AND MEDICAL PROFESSIONALS – ARE HAVING THEIR
NEEDS MET.



PRIOR TO JOINING THE INTEGRA TEAM SAIMA ATTAINED HER PARALEGAL STUDIES DIPLOMA.
THROUGH HER PARTICIPATION IN THE PROGRAM, SAIMA HAD AN OPPORTUNITY TO COMPLETE A
PRACTICUM AT COURT OF QUEENS BENCH. THIS PROVIDED HER WITH THE EXPERIENCE TO
WORK WITH MANY DIVERSE GROUPS OF PEOPLE, KEEPING UP WITH A FAST PACED
ENVIRONMENT, AND GOT TO WORK BOTH INDEPENDENTLY AND AS PART OF A TEAM.



DURING HER FREE TIME SAIMA ENJOYS COOKING UP NEW RECIPES, SPENDING TIME WITH
FRIENDS AND FAMILY, AND WATCHING MURDER MYSTERIES.

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ASHLEA MOK, REPORT QUALITY ASSURANCE TECHNICIAN



AT INTEGRA, ASHLEA IS RESPONSIBLE FOR REVIEWING MEDICAL LEGAL EXPERT REPORTS TO
ENSURE THEY ARE CLEAR AND CONCISE. ASHLEA GRADUATED FROM THE UNIVERSITY OF
BRITISH COLUMBIA OKANAGAN WITH A BACHELOR OF HUMAN KINETICS. PRIOR TO JOINING
THE TEAM AT INTEGRA, ASHLEA WAS WORKING FOR ANOTHER MEDICAL COMPANY IN THE ROLE
OF KINESIOLOGIST. DURING HER SIX YEARS IN THAT ROLE, ASHLEA HAD A NUMBER OF
RESPONSIBILITIES, INCLUDING CONDUCTING MEDICAL TESTING AND ASSESSMENT, AND
REVIEWING MEDICAL REPORTS FOR CONTENT AND CLARITY. ASHLEA PRIDES HERSELF ON HER
ATTENTION TO DETAIL AND STRONG INTERPERSONAL SKILLS.



ASHLEA GREW UP IN A SMALL TOWN IN THE WEST KOOTENAYS OF BRITISH COLUMBIA. SHE
BELIEVES HER UPBRINGING HAS INSPIRED A LIFELONG APPRECIATION FOR ALL THINGS
OUTDOORSY. SHE HAS A PASSION FOR CAMPING, HIKING AND EXPLORING THE BEAUTIFUL
OUTDOORS OF BRITISH COLUMBIA WITH HER FAMILY. ASHLEA IS ALSO AN AVID CRAFTER AND
LOVES TRYING HER HAND AT MAKING ANYTHING AND EVERYTHING SHE IS INSPIRED BY ON
PINTEREST, FROM COOKING THE NEWEST RECIPE TO SEWING PROJECTS FOR HER DAUGHTER.

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