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KNOWLEDGE TECHNOLOGY FOR THE AGE OF GENAI

Shelf combines Generative AI with a modern SaaS infrastructure to keep your
organization’s knowledge accurate, up-to-date, and trusted so that agents and
customers get better answers everywhere.






KNOWLEDGE AS AN INFRASTRUCTURE FOR GENAI

Shelf’s technology enables organizations to optimize knowledge from any source,
assess the content’s quality, and deliver the right answers to agents, chatbots,
and customers. With Shelf your organization’s knowledge becomes an
infrastructure that uses Generative AI to deliver scalable, consistent answers
to any source.




NEW RESOURCES FROM SHELF




SHELF FUELS YOUR AI STRATEGY

GenAI has the potential to transform the contact center, but without up-to-date
and trusted knowledge, it provides inaccurate answers, creates hallucinations,
and exposes companies to new compliance risks. Shelf offers organizations a
secure way to incorporate LLMs to scale their knowledge, boost agent
performance, and improve customer satisfaction. Our MerlinAI technology
assesses, identifies issues, prioritizes improvements, and monitors content on a
continuous basis in order to turn your organization’s knowledge into an
infrastructure for success.





ENSURE YOUR CONTENT IS UP-TO-DATE AND OPTIMIZED

Up to 60% of business content is inaccurate or out-of-date

Assess, monitor, and address the quality of your organizational content in order
to keep it accurate, up-to-date, and trusted.





GET THE RIGHT ANSWERS TO YOUR AGENTS RIGHT AWAY

$780,000 ROI generated in Year 1

Increase agent productivity by integrating where agents work; leverage AI,
customer data, and automation to quickly deliver accurate answers to agents.


GET THE RIGHT ANSWERS TO YOUR AGENTS RIGHT AWAY

$780,000 ROI generated in Year 1

Increase agent productivity by integrating where agents work; leverage AI,
customer data, and automation to quickly deliver accurate answers to agents.





INTEGRATE WITH CHATBOTS AND SELF-SERVICE PORTALS

40% increase in deflection rate

Securely and effectively integrate organizational knowledge with digital
assistants, chatbots, and self-service portals so that your customers can help
themselves.




SHELF’S SUITE OF TRANSFORMATIVE KNOWLEDGE MANAGEMENT PRODUCTS


NEXTGEN KMS

Optimize Your Organization’s Knowledge


SEARCH COPILOT

Your AI Companion for Trusted Answers


CONTENT INSIGHTS

Create Your Path Toward GenAI


ANSWER ASSIST

Deliver Accurate Answers to Your Agents


SELF SERVICE

Help Your Customers Help Themselves


CONSISTENTLY RATED #1 FOR KNOWLEDGE MANAGEMENT




HERE'S WHAT OUR CUSTOMERS THINK ABOUT SHELF

Our agents no longer have to look in different places to find answers –
everything is delivered to them inside Shelf.

AMY ARMSTRONG

Learning and Development Lead, HelloFresh

Read Case Study

When compared to other leading knowledge products, over 90% of our users
preferred Shelf.

MIQUEL GOMEZ

Head of Training, Glovo

Read Case Study

The ability to integrate Shelf with our CRM and automatically suggest answers is
a game-changer.

MATTHEW DVORAK

Director of Workforce Management, Tempoe

Read Case Study


THE LATEST UPDATES FROM SHELF


WHY RECURRENT NEURAL NETWORKS (RNNS) DOMINATE SEQUENTIAL DATA ANALYSIS


5 ATTENTION MECHANISM INSIGHTS EVERY AI DEVELOPER SHOULD KNOW


SEAMLESSLY LINK STRUCTURED AND UNSTRUCTURED DATA WITH A KNOWLEDGE GRAPH




READY TO SEE SHELF IN ACTION?

Get your personalized intro to Shelf



175 Atlantic St.
Stamford, CT 06901

©2024 Gemshelf Inc.

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PRODUCTS

NextGen KMS

Search Copilot

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INTEGRATIONS

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NICE inContact

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Salesforce

Zendesk

Slack

All Integrations

RESOURCES

Blog
Guides
Reports
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All Resources

COMPANY

About Us
Customers
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TALK TO AN EXPERT

Modern Knowledge Management for The On Demand World





CREATE KNOWLEDGE INFRASTRUCTURE WITH SHELF.

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