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Text Content

WELCOME TO THE ALL-NEW HELP CENTER

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 1. Support
 2. Receivables
 3. Basic Receivables




I WAS INVITED TO GET PAID BY A BILL.COM CUSTOMER

 * 2 months ago
 * Updated

Expand All Collapse All

Welcome! If you’ve received an invitation to get paid by a Bill.com customer,
then you’re well on your way to accessing the perks of being in the Bill.com
network.

This article gives you step-by-step instructions on how to set up your account.
You can also check out the instructional video: I was invited to receive a
payment by a Bill.com customer

Note: To successfully receive a payment by a Bill.com customer will have to meet
the following criteria:

 * Your personal or business address must be within the United States or Puerto
   Rico
 * Your corporation, partnership, or other organization must be organized under
   the laws of the United States.
 * You must have a Tax ID: (Employer's Identification Number (EIN) or Social
   Security Number (SSN)

If you don't meet these conditions, you can still receive a payment via Bill.com
international payments. Please contact your customer to set up international
payments through Bill.com.

--------------------------------------------------------------------------------

Jump to:

 * Connect via an invite from your customer
 * Connect through your customer's network profile
 * Use a check code to sign up and receive ePayments
 * Why should I add a bank account to my Bill.com receivables account?
 * What if I already have an account?
 * What if I need more than one account?
 * Identity verification

--------------------------------------------------------------------------------


CONNECT VIA AN INVITE FROM YOUR CUSTOMER

 1. In the invite email, select Accept Invitation
    * If you don’t have your invitation email, please reach out to your customer
      to have them resend the invite.
      

The system pre-fills out your email address, based on the address on the invite
and you can't edit it. If you need to change your email address, you’ll need to
create a new user with your preferred email address, then just delete the other
user.

 2. Enter your mobile number for Multi-Factor Authentication (MFA) and select
    Send code.

We'll send a code to your mobile number to verify your identity when you log in,
add a bank, or add users.




 3. Enter the six-digit code we send you and select Submit.
    

 4. Select your account type and select Next.
    

 5. Enter your information
    
    
    * If you're having trouble with entering your Company Name, please contact
      Customer Support. In some cases, the Company Name you are trying to enter
      may already exist

 6. Per federal compliance laws, if you’re completing registration on behalf of
    a business, enter the company owner's contact information.
    
    * Note: To remain compliant with laws and regulations surrounding money
      movement, a Tax ID is required.
      

 7. Add the information for the bank account where you'd like to receive your
    payments.
    
    * We'll send a test deposit of $0.01 (one cent) to verify that the account
      can receive payments
      

 8. Once verified, we'll send your vendor/customer an email notifying them that
    you're connected and their subscription-free Basic Receivables account is
    ready to use. You don’t have to do anything else. If you have questions,
    feel free to reach out to our Customer Support team.

--------------------------------------------------------------------------------


CONNECT THROUGH YOUR CUSTOMER'S NETWORK PROFILE

 1. Select the link your customer sent you. It should take you to their Bill.com
    network profile.
 2. Select Receive payment
 3. Fill out some information about you and your company
 4. Agree to the General Terms of Services and select Get started
 5. Look for an email from us to confirm your email address
 6. Activate your account by selecting the link in that email notification
 7. Enter your bank account information
    * We'll send a test deposit of $0.01 (one cent) to verify the account can
      receive payments
 8. Select Next

That's it! We'll send your customer an email saying you're connected, and your
subscription-free Basic Receivables account is ready to use.

--------------------------------------------------------------------------------


USE A CHECK CODE TO SIGN UP AND RECEIVE EPAYMENTS

If you receive a paper check from your customer, sometimes, there's an 8-digit
code printed on the check stub that you can use to help you sign up for a
subscription-free Basic Receivables Bill.com account, connect to your customer,
and receive your payments, via ePayment.



Here's how you do it:

 1. Go to http://bill.com/epay
 2. Enter the 8-digit code from your check and select Get Started
    * If you already have a Bill.com account, select Sign in with your existing
      Bill.com account to connect with your customer from your existing account

Note: if you don't have a check with a code, select No code? No problem. Sign up
now to get paid 2x faster to create a subscription-free Basic Receivables
account and connect to your customer

 3. Enter your first and last name, create a password, and select Create account
    * Your email address will be pre-filled based on the address on the invite,
      and isn't editable. Once you complete signup, if you need to change your
      email address, you'll want to create a new user with the email address
      that you'd like, and then delete the other user
      
 4. Enter your mobile number for Multi-Factor Authentication (MFA) and select
    Send code
    * This is the number where we'll send a code to verify your identity when
      you login, add a bank, or add users
      
 5. Enter the six-digit code we send you and select Submit
    
 6. Select your account type and select Next
    
 7. Enter your information:
    * If you are with a business, enter your basic company information and
      select Next
      
    * If you are a sole-proprietor or employee, enter your contact information
      and select Next
      
 8. If you are with a business, enter the company owner's information
    * Federal compliance laws require this information
      
 9. Add the information for the bank you'd like us to send your payments to
    * We'll send a test deposit of $0.01 (a penny) to verify the account can
      receive payments
      




That's it! We'll send your customer/payer an email that you're connected, and
your subscription-free Basic Receivables account is ready to use. No further
action needed.

--------------------------------------------------------------------------------


WHY SHOULD I ADD A BANK ACCOUNT TO MY BILL.COM RECEIVABLES ACCOUNT?

Adding your bank account to a subscription-free Basic Receivables account in
Bill.com allows us to send you your customer’s payment via Automated Clearing
House (ACH), which is like a direct deposit. You won't have to wait for a check
or worry about a payment getting lost in the mail. Plus, you'll be able to track
a customer’s payment from the time it's issued until the time it's deposited
into your bank account.

--------------------------------------------------------------------------------


WHAT IF I ALREADY HAVE AN ACCOUNT?

If you already have a Bill.com account, we'll detect it if the invite was sent
to the same email address you use to log into your account. After selecting
Accept Invitation, you'll just need to sign into your existing account, select
your existing account and you'll instantly be connected.

If the invite was sent to a different email address from the one you used to log
into your existing Bill.com account, you can connect using one of these methods:

 * Ask your customer to resend the invite to the email address you use to log
   into Bill.com
 * Provide your Payment Network ID to your customer and they can instantly
   connect to you by entering it in manually
 * Ask your customer for their Payment Network ID to enter it manually into your
   Bill.com account

--------------------------------------------------------------------------------


WHAT IF I NEED MORE THAN ONE ACCOUNT?

How to create multiple accounts:

 1. On the Choose An Existing Company screen, select Create a New Company.
 2. Fill in the new company information
 3. Confirm you want to create a new company.
 4. Complete the setup of the new company.

You'll see the new company account you created, next time you log in.

--------------------------------------------------------------------------------


IDENTITY VERIFICATION

Sometimes we need additional information to verify your account. In such a case,
navigate to the Overview page, and select: Verify your identity to activate your
bank account

Answer the system-generated questions to verify your personal identity.

Note: please answer them based on information about you, not your business or
employer.


HELPFUL THINGS TO KNOW

If you've any questions, feel free to reach out to our Customer Support team.
You can also watch our instructional video for more guidance on how to connect.
Learn more I was invited to receive payment by a Bill.com customer.


RESOURCES

 * I was invited to get paid in Canada by a Bill.com customer
 * Video: I was invited to get paid by a Bill.com customer
 * US address required to sign up for Bill.com
 * You must be 18 years or older to use Bill.com
 * Downgrade your account
 * Get assistance from Bill.com Support and Sales
 * Manage your bank accounts
 * Incoming payment status
 * Identify if you are connected to your customer
 * Sign up with a Bill.com check code


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RELATED ARTICLES

 * Video: I was invited to get paid by a Bill.com customer
 * Accept ePayments
 * Get assistance from Bill.com Support and Sales
 * Features of a subscription-free Basic Receivables account
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