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Submitted URL: https://info.scholarschoice.ca/e3t/Ctc/RF%2A113/cqp-M04/VWH2H95MHx7sW44skdq2DK8rHW861hN74LY3wGN5GS5S33q3npV1-WJV7Cg-1pW5NWrjr8B...
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Submission: On June 30 via api from CA — Scanned from CA
Effective URL: https://www.scholarschoice.ca/shipping-rates?utm_campaign=Flyers&utm_medium=email&_hsmi=217892760&_hsenc=p2ANqtz--ZGteBVOHE9PO...
Submission: On June 30 via api from CA — Scanned from CA
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SHIPPING RATES
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Our Guarantees
All items in-stock are guaranteed to ship on the next business day (*excludes
oversized items and orders to remote areas).
Read below for additional shipping details, OR
CLICK HERE to learn more about our 60* Day No Hassle Returns Guarantee.
Standard Freight
Standard Freight is door to door only and covers only ground shipping. For
orders via Canada Post, FedEx, Purolator, or LTL - Less than Truckload, valued
at more than $49, standard ground freight is FREE.
Oversized Items
The symbol above delineates all products considered to be oversized items.
*Oversized items require 3 business days to to be shipped and do not qualify for
the next day shipping guarantee.
Special Conditions
Shipment requiring inside delivery (beyond the door of the building), special
handling such as a second floor, delivery to a specific location within the
building. In such cases please notify Customer Service at the time you place the
order. Additional charges may apply. Please check out our Gold Service Standard.
*Conditions apply to shipping on orders below $49 and items being sent to beyond
points and remote areas:
Destination Standard Less than $49* Standard
More than $49 Canada
$20.00
FREE
Remote More than $49
Canada Remote Areas
$40.00
30%
Please Inspect shipments right away for any damages. Damages must be reported to
Scholar’s Choice within 48 hours. Please Report any Damages to
claims@scholarschoice.ca with your Order number and photo’s of the Shipment and
Damages
Back orders under $25 may be cancelled.
Remote Areas
Shipments destined to an address with one of the following postal codes is
considered a Remote Destination. Orders being shipped to addresses considered to
be a Remote Destination (by Canada Post standards), the shipping charge is a
minimum of 30% of the merchandise subtotal if the amount is greater than $49,
otherwise there is a minimum $40 charged for shipping.
Interested in a freight quote for your remote location? Insert a note on your
order and a customer service rep will reach out to you.
Beyond Point Orders
Destination is beyond the provincial forwarding points to Labrador, the Yukon,
Northwest Territories and Nunavut
Destination is serviced by air only, ice roads, rail, ferries, barge or sealift.
The shipment is prepaid to a forwarding point and collect beyond at the
responsibility of the Customer.
International Orders
Orders to USA will have freight charges of 30% of total order, (excluding AK, HI
and PR).
Some oversized items may not be available for shipping outside Canada and may
have additional freight charges added to your order.
International orders must be paid by Credit Card.
Past Purchases
Free shipping offer can not be applied to past purchases.
Return & Exchanges
We guarantee the quality of our merchandise for at least one year, under
conditions of normal use. Normal use being defined as wear and tear incurred
while the merchandise was being used for its intended purposes. We will replace
or exchange for credit any product that does not perform to your satisfaction.
Within 30 days from original date of purchase, an item in its original packaging
in new/unused re-saleable condition may be returned for credit, exchange or
refund, less shipping fees. Resource book spines must be intact.
Please contact Customer Service for a return authorization prior to returning
your item.
When contacting Customer Service, please be ready to provide the order number so
we may process your request quickly. Please allow 24 hours for the return to be
processed.
Our Member purchase tracking system allows our Members to return items without a
receipt, and will be extended an additional 30 days from date of purchase for a
grace period of 60 days.
2. Orders placed on scholarschoice.ca can not be returned to a retail store.
Truck items require special handling cannot be returned to the retail store in
any situation.
3. All sale items are final sale and are not eligible for returns or credit.
4. A note about e-Books: Due to the nature of the product, all e-Book orders
are final sale. e-Books are an electronic file and cannot be retrieved once they
are sent to your computer.
If you have any questions or concerns, or wish to obtain an RA #, please contact
customer service during our normal business hours of operation by calling
1-800-265-1095 or email at customerservice@scholarschoice.ca
Hours of Operation for CS
Mon- Fri 8:30am-6pm
Saturday 10am -6pm
Sunday Closed
Unauthorized returns, returns that are a result of a customer ordering error,
and truck items are subject to return freight charges and a 15% restocking fee.
Orders that are cancelled after products have been shipped are also subject to
return freight charges and a 15% restocking fee.
All returns will be processed in the manner in which they were paid, Credit
Card, Gift Card, or PayPal.
Scholar's Choice reserves the right to change or cancel any part of your order
at any time.
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