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Complete Recovery

Protect and save your business assets from unknown waters.

Primary Menu
 * Case Studies
 * How We Do It
 * Maximum Value
 * Employment
 * Meet the Team
 * Contact


ABOVE ALL, SAVE THE RELATIONSHIP.


WE HELP YOU RECOVER ASSETS, COLLECT MISSED PAYMENTS, AND ABOVE ALL SAVE CUSTOMER
RELATIONS




CASE STUDIES

COX


EQUIPMENT RECOVERY


COX COMMUNICATIONS



Until 2019 COX was handling their own equipment recovery initiatives internally.
They believed that door-to-door contact was the best way to recover equipment.

The process was working OK. Then they gave Complete Recovery a few small markets
to test with a pilot program. Because our multi point-of-contact process made
things so much simpler, we saved them 40% over their door-to-door efforts while
at the same time we collected more equipment than they had been getting before.

Boom. Mic drop. The pilot program proved so successful, COX now has Complete
Recovery handle their equipment recovery account nationwide.

COMCAST


EQUIPMENT RECOVERY


COMCAST



Let’s go back to 2020. COVID-19 hits sending a global workforce home. Suddenly
everyone needs high-speed Internet because work, school, and entertainment is
all happening at home. 

Comcast has a huge opportunity to grow their client base if they can somehow
keep inventory high. Technology shortages make new equipment scanty, but
millions of dollars worth of equipment sits unused in current and former client
homes. 

On behalf of Comcast, Complete Recovery orchestrates the return of more than 2
million modems allowing Comcast to turn the global crisis into a universal
opportunity. 

VIO


CUSTOMER RETENTION


VIO



Vio Security Systems had a bit of a challenge. They were losing customers to new
Do-It-Yourself home security camera package kits as well as to lower-priced
competitors.

When customers called to cancel, Vio did their best to keep customers from
leaving by offering discounts or restructuring contract options, but they knew
more could be done to save subscribers so they outsourced their retention
program to Complete Recovery.

Acting as an extension of Vio (meaning we could offer the same discounts and
incentives), our Complete Recovery callers ended up saving 20% more customers
and at higher monthly recurring revenue than they were doing internally.




OUR SECRET IS A HUMAN CONNECTION.

Customers want humanity. They want someone to listen to them. They want to feel
heard. At Complete Recovery our approach focuses on the individual.

While there are certain things we’re obligated to say in our call centers, we
don’t rely on scripts. There’s no memorized one-way dialogue. Instead we train
our employees to listen and use empathy.

Along with using our fully trained call centers, when we’re reaching out to
recover equipment, we make multiple points of contact through email, voicemail,
texts, and even postcards and letters. We recover a lot of equipment and in the
process save many relationships.


HOW WE DO IT





MAXIMUM VALUE


28%


28%

28% of Americans have a least one debt in collections first-party Collections


>80%


>80%

Greater than 80% of equipment asset value can be recovered with asset reuse


60%


60%

of customers will tell friends and family about a brand they’re loyal to


20-40%


20-40%

The average American company loses 20-40% of its customers each year


306%


306%

Customers with an emotional connection to a brand will have a 306% higher
lifetime value


5%


5%

Increasing customer retention by 5% results in a minimum 25% increase in profit


62%


62%

62% of customers prefer human-to-human interactions when dealing with issues


60-70%


60-70%

The probability of selling something to an existing customer is 60-70%




WATCH: BUSINESS VALUE


MORE THAN ONE BILLION DOLLARS IN RESOLVED CLIENT ASSETS.

Let’s explore what we can do for your company

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MEET THE TEAM

Previous


CHIEF FINANCIAL OFFICER


JOEY AGUILAR

STRONG CONTENDER FOR WORLD'S #1 DAD

Joey joined Complete Recovery with 20+ years of Financial Leadership in the
Telecommunications and Services industries.  Award-winning growth and customer
experience make him a great fit with the Complete Recovery team.


CEO


MERLIN JENSEN

AVID GUITAR PLAYER AND COLLECTOR

Merlin joined Complete Recovery after a distinguished career in the
telecommunications industry including leading roles in operations and sales. His
deep strategic and business understanding uniquely positions him to lead across
industry verticals and service offerings.

Visit on LinkedIn


PRESIDENT & CO-FOUNDER


AARON MEIER

KNOWS EVERYTHING THERE IS TO KNOW ABOUT MUSIC

Aaron co-founded Complete Recovery over 17 years ago with the vision of helping
clients to fully embrace a complete customer lifecycle including onboarding,
customer retention and recovery, and equipment and asset recovery.

Visit on LinkedIn


CHIEF REVENUE OFFICER


LORI RECKER

HAS 4 HORSES SHE CALLS LAWN ORNAMENTS

Lori has 28+ years of client-driven experience in the contact center space
across multiple verticals and industries. Not only does she have management
experience growing revenue, and overseeing the daily tasks of recruiting,
training, quality assurance, operations, and client relations, but she has also
done all of these jobs herself.

Visit on LinkedIn


SVP CALL CENTER OPERATIONS


CHET KASTNER

HAS MORE THAN 100 PLANTS IN HIS HOUSE

Chet Kastner has over 20 years’ experience in the Call-Center/Operations
industry and believes in “leading by example, or don’t lead at all.” Chet is
committed to bringing a passion and positivity to all interactions he is
involved with. His rally cry is, “Make the employee experience so profound, that
they couldn’t imagine being with anyone else.”

Visit on LinkedIn


PRIMARY PEOPLE PERSON


CHUCK KRIVANEK

OFTEN FOUND JAMMING IN HIS BAND

Maybe it was his volunteer time with the Peace Corps, or the fact that he’s a
lifelong platelet donor, or maybe it’s because he fosters dogs for Best Friends
Animal Society. Whatever the reason, Chuck cares deeply about people, making him
the perfect fit for his role in Complete Recovery.


CLIENT RELATIONS


MISTY PINA

LOVES HER SET OF TWINS AND THE COLOR RED

Misty is passionate about providing partners an exceptional client experience. 
Misty has over 20 years of customer service, client relations and sales in the
telecommunication industry.   


CHIEF FINANCIAL OFFICER


JOEY AGUILAR

STRONG CONTENDER FOR WORLD'S #1 DAD

Joey joined Complete Recovery with 20+ years of Financial Leadership in the
Telecommunications and Services industries.  Award-winning growth and customer
experience make him a great fit with the Complete Recovery team.


CEO


MERLIN JENSEN

AVID GUITAR PLAYER AND COLLECTOR

Merlin joined Complete Recovery after a distinguished career in the
telecommunications industry including leading roles in operations and sales. His
deep strategic and business understanding uniquely positions him to lead across
industry verticals and service offerings.

Visit on LinkedIn
Next

Merlin JensenCEO
Aaron MeierPresident & Co-Founder
Lori ReckerChief Revenue Officer
Chet KastnerSVP Call Center Operations
Chuck KrivanekPrimary People Person
Misty PinaClient Relations
Joey AguilarChief Financial Officer


START SAVING YOUR CLIENT RELATIONSHIPS. GIVE US A CALL.


CONTACT

EMAIL:

info@completerecoverycorp.com

PHONE:

801-266-4433

ADDRESS:

1065 Levoy Drive
Salt Lake City, UT 84123

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