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Text Content

In order to provide You the best possible browsing experience we are using
cookies. By using our webpages you are allowing us to do so. Got it Don’t Allow
More info
 * 
 * Contact Us
 * 



 * About Us
   * Overview
      * About Us
      * Vision and Mission
      * Recognitions
     
     Partners
      * Become a Partner
      * Partnership Model
      * Partner Network
     
     Carrers
      * Join our Team
     
     Contact
      * Company Info
      * Contact Form
 * Products
   * COCOS CEP
      * CC Engagement Platform
      * Management Tools
      * Implementation Options
      * Request a DEMO
     
     COCOS VOIP PRODUCTS
      * Voice Services Server
      * WebRTC to SIP Gateway
      * PC Phone
      * Attendant Console
      * Fax Server
     
     Custom Projects
      * Overview
 * Services
   * * Overview
     * Consulting and Planning
     * Maintenance and Support
     * User Adaptability
     * Training
 * Industries
   * * Financial Services
     * Retail
     * Telecom
     * Services and Hospitality
     * Energy and Utilities
 * Clients
   * * Overview
     * Testimonials
 * TechNews
 * Get Quote
 * 


Toggle navigation
Home / Products


OUR PRODUCTS AT YOUR HAND


COCOS CEP Customer Engagement Platforma



 * CC Engagement Platform
 * Management Tools
 * Implementation Options
 * Request a DEMO

COCOS VOIP PRODUCTS



 * Voice Services Server
 * WebRTC to SIP Gateway
 * PC Phone
 * Attendant Console
 * Fax Server

CUSTOM PROJECTS



 * Overview

--------------------------------------------------------------------------------



SECRET IS IN RELATIONSHIP SINCE 1994

CDE IT d.o.o. is an entrepreneur that always strives to be one step ahead.
Innovation is the core of our business approach. Our operations are focused in
improving and development of advanced information and telecommunication
technologies, with an emphasis on solutions for customer support and engagement
management.



COMPANY

CDE IT d.o.o.

Šmartinska cesta 52
1000 Ljubljana, Slovenia

Tel: +386 (0)1 500 47 10
Fax: +386 (0)1 500 47 11

E-mail info: info@cde.si
Technical support: support@cde.si

RECOGNITIONS





OUR BRANDS

OUR CERTIFICATES





Copyright © 2015 CDE IT d.o.o. All rights reserved.   Sitemap  Terms   Privacy  
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PLEASE USE YOUR DESIRED COMMUNICATION CHANNEL AS CDE IS USING COCOS CEP
TECHNOLOGY

PLEASE USE YOUR DESIRED COMMUNICATION CHANNEL AS CDE IS USING COCOS CEP
TECHNOLOGY


Telephone:
+386 (0)1 500 47 10

Click HERE for web audio call


Click HERE for web video call

Click HERE and send us email


Click HERE for Live Chat Support



Fax:
+386 (0)1 500 47 11


Visit us offline

SMS:
+386 (0)30 600 630


Request a call back

Use post to contact us

REQUEST A CALL BACK

HTMLText

Enter the security code shown:


I want to subscribe on newsletter
Requested department
Sales
Support

× Close

Description User Trainings Advanced User Trainings Developers Training Training
Duration: Min 1 day Min 1 day Min 1 day Location: Customer premises CDE premises
CDE premises Participants – target group:

COCOS system users:

 * agents, operators, consultants,
 * supervisors / team-leaders,
 * call center, customer care, sales, marketing managers,
 * administrators.

Advanced users:

 * administrators,
 * supervisors / team-leaders,
 * IT personnel.

Technical personnel with a basic knowledge of programming:

 * knowledge of WinOS,
 * basics of MsSQL,
 * basics of programming,
 * general technical knowledge of computer networking and computer telephony
   integration (CTI technologies).

Training objectives:
 * understanding of COCOS software operations,
 * software administration and management,
 * understanding of work results and conditions,
 * understanding of reports and statistics,
 * preparation of reports and analysis.

 * understanding of COCOS software operations,
 * advanced usage of COCOS tools and modules (VSS, CC Administrator, CATI
   Editor, Campaign Manager and other tolls, etc.),
 * 1st level technical support trainings.

 * understanding of COCOS software operations,
 * advanced usage of COCOS tools (editors), where basic development knowledge is
   required,
 * introduction of methods for integration with other (external) systems,
 * CIM/CRM system set-up – on a real customer case or test case.

Training topics:

Presentation of COCOS portfolio - presentation and placement of COCOS products
and solutions into customer business processes.

 * COCOS CC Administrator,
 * COCOS CC Agent and PC phone,
 * call campaigns (preparation, import/export, statistics),
 * presentation of CIM/CRM applications,
 * work flow management (multi level tasking),
 * using of other user tools and modules (depending on the complexity of
   implemented system, communication channels and modules).

Presentation of COCOS portfolio - presentation and placement of COCOS products
and solutions into customer business processes.

Some of the possible topics:

 * COCOS environment (modules, relations between modules),
 * agent workstation installation and administration,
 * call center administration (users),
 * call center server installation and administration,
 * call campaigns management (generation, import/export, statistics),
 * call center statistics – advanced level,
 * entry forms – surveys (basic level, CATI editor),
 * IVR/VRU server – installation and administration,
 * WFS server installation and administration,
 * COCOS CRM model.

Presentation of COCOS portfolio.

Some of the possible topics:

 * main modules, mutual relations, operations of each module from data flow
   perspective,
 * VRU / IVR server - script language,
 * COCOS CRM model,
 * CSL language – basic level, syntax, its usage in CATI forms,
 * CSL language – advanced usage (SQL & WFS – work flow management support
   (integration in applications – user forms).

Training methods:
 * lecture,
 * practical demonstration,
 * discussion.

 * lecture,
 * practical demonstration,
 * practical exercises,
 * discussion.

 * lecture,
 * practical demonstration,
 * practical exercises, workshops,
 * discussion,
 * test.

× Close

COCOS CC CERTIFICATE I: Basic technical training for maintenance experts of
COCOS software solutions Training topics Training duration Participants – target
group Training objectives
 * presentation of COCOS portfolio,
 * COCOS Call Center and Customer Care Suite.

3 days

Advanced users:

 * administrators (system administrators, maintainers),
 * technical personnel.


Minimum knowledge required:

 * knowledge of WinOS,
 * MsSQL basics,
 * general technical knowledge of computer networking and computer telephony
   integration (CTI technologies).

 * knowledge of COCOS portfolio,
 * understanding of COCOS software operations,
 * independent administration and installation of COCOS software solutions,
 * ability to independently perform 1st level technical support for COCOS
   solutions.

COCOS CC CERTIFICATE II: Advanced technical training for maintenance experts of
COCOS software solutions Training topics Training duration Participants – target
group Training objectives
 * presentation of COCOS portfolio,
 * COCOS Call Center and Customer Care Suite – advanced level.

3 days

Advanced users:

 * developers,
 * SW integrators,
 * creators of entry forms.


Minimum knowledge required: 

 * participation in COCOS CERTIFICATE I  training,
 * advanced knowledge of WinOS administration,
 * advanced knowledge of SQL & MsSQL DB / administrative tools,
 * programming knowledge in at least one programming language (for example:
   Visual Basic,...),
 * understanding the programming techniques,
 * general technical knowledge of computer networking and computer telephony
   integration (CTI technologies).

 * knowledge of COCOS portfolio,
 * advanced usage of COCOS software solutions – also to be able to independently
   install and administer CIM/CRM solution using COCOS tools and modules,
 * to be able to integrate COCOS solutions into customer environment.

COCOS IP PBX CERTIFICATE I: Basic technical training for maintenance experts of
COCOS IPPBX Training topics Training duration Participants – target group
Training objectives COCOS IP PBX 2 days

Telecommunication network administrators

Minimum knowledge required:

 * knowledge of voice technologies,
 * knowledge of PBX and IP telephony,
 * knowledge of ISDN/Centrex technologies,
 * voice and data networks.

 * knowledge of COCOS portfolio,
 * understanding of COCOS IP PBX operation,
 * independent administration and installation of COCOS IP PBX,
 * ability to independently perform 1st level technical support for COCOS IPPBX
   solutions.

COCOS SALES CERTIFICATE: COCOS sales training for sales reps Training topics
Training duration Participants – target group Training objectives
 * presentation of COCOS portfolio,
 * call center organization,
 * customer care management,
 * call center services and products.

1-2 days Sales network:
 * sales reps,
 * distributors;

Sales and management personnel.
 * knowledge of COCOS portfolio,
 * knowledge of customer care & call center management and organization,
 * knowledge of CC services and offer in terms of sales,
 * knowledge of CC elements,
 * offer / tender formation and different implementation methods (purchase,
   outsourcing, hosting).

× Close

COCOS CC CERTIFICATE I: Basic technical training for maintenance experts of
COCOS software solutions Training topics Training duration Participants – target
group Training objectives
 * presentation of COCOS portfolio,
 * COCOS Call Center and Customer Care Suite.

3 days

Advanced users:

 * administrators (system administrators, maintainers),
 * technical personnel.


Minimum knowledge required:

 * knowledge of WinOS,
 * MsSQL basics,
 * general technical knowledge of computer networking and computer telephony
   integration (CTI technologies).

 * knowledge of COCOS portfolio,
 * understanding of COCOS software operations,
 * independent administration and installation of COCOS software solutions,
 * ability to independently perform 1st level technical support for COCOS
   solutions.

× Zapri

COCOS CC CERTIFICATE II: Advanced technical training for maintenance experts of
COCOS software solutions Training topics Training duration Participants – target
group Training objectives
 * presentation of COCOS portfolio,
 * COCOS Call Center and Customer Care Suite – advanced level.

3 days

Advanced users:

 * developers,
 * SW integrators,
 * creators of entry forms.


Minimum knowledge required: 

 * participation in COCOS CERTIFICATE I  training,
 * advanced knowledge of WinOS administration,
 * advanced knowledge of SQL & MsSQL DB / administrative tools,
 * programming knowledge in at least one programming language (for example:
   Visual Basic,...),
 * understanding the programming techniques,
 * general technical knowledge of computer networking and computer telephony
   integration (CTI technologies).

 * knowledge of COCOS portfolio,
 * advanced usage of COCOS software solutions – also to be able to independently
   install and administer CIM/CRM solution using COCOS tools and modules,
 * to be able to integrate COCOS solutions into customer environment.

× Close

COCOS IP PBX CERTIFICATE I: Basic technical training for maintenance experts of
COCOS IPPBX Training topics Training duration Participants – target group
Training objectives COCOS IP PBX 2 days

Telecommunication network administrators 

Minimum knowledge required:

 * knowledge of voice technologies,
 * knowledge of PBX and IP telephony,
 * knowledge of ISDN/Centrex technologies,
 * voice and data networks.

 * knowledge of COCOS portfolio,
 * understanding of COCOS IP PBX operation,
 * independent administration and installation of COCOS IP PBX,
 * ability to independently perform 1st level technical support for COCOS IPPBX
   solutions.

× Close

COCOS SALES CERTIFICATE: COCOS sales training for sales reps Training topics
Training duration Participants – target group Training objectives
 * presentation of COCOS portfolio,
 * call center organization,
 * customer care management,
 * call center services and products.

1-2 days Sales network:
 * sales reps,
 * distributors;

Sales and management personnel.
 * knowledge of COCOS portfolio,
 * knowledge of customer care & call center management and organization,
 * knowledge of CC services and offer in terms of sales,
 * knowledge of CC elements,
 * offer / tender formation and different implementation methods (purchase,
   outsourcing, hosting).

× Close

Communication Leadership Working with Clients Motivation and Stress First Voice
of the Company


 * telephone communication.

CC Organization & Management


 * call center organization,
 * achieving high quality support,
 * establishing a winning team.

Customer Care Management

 * loyalty as the competitive advantage.

I want –
I must =
Motivation

 * motivational trainings.

Business is communication


 * basis of business communication.

Leadership of teams


 * creating a sociological profile of managers.

Telephone sales techniques  

Convince me with arguments

 * successful persuasion is half of the success.

  How to make your customer your friend  

× Close

Description User Trainings Advanced User Trainings Developers Training Training
Duration: Min 1 day Min 1 day Min 1 day Location: Customer premises CDE premises
CDE premises Participants – target group: COCOS system users:

 * agents, operators, consultants,
 * supervisors / team-leaders,
 * call center, customer care, sales, marketing managers,
 * administrators.

Advanced users:

 * administrators,
 * supervisors / team-leaders,
 * IT personnel.

Technical personnel with a basic knowledge of programming:

 * knowledge of WinOS,
 * basics of MsSQL,
 * basics of programming,
 * general technical knowledge of computer networking and computer telephony
   integration (CTI technologies).

Training objectives:
 * understanding of COCOS software operations,
 * software administration and management,
 * understanding of work results and conditions,
 * understanding of reports and statistics,
 * preparation of reports and analysis.

 * understanding of COCOS software operations,
 * advanced usage of COCOS tools and modules (VSS, CC Administrator, CATI
   Editor, Campaign Manager and other tolls, etc.),
 * 1st level technical support trainings.

 * understanding of COCOS software operations,
 * advanced usage of COCOS tools (editors), where basic development knowledge is
   required,
 * introduction of methods for integration with other (external) systems,
 * CIM/CRM system set-up – on a real customer case or test case.

Training topics: Presentation of COCOS portfolio - presentation and placement of
COCOS products and solutions into customer business processes.

 * COCOS CC Administrator,
 * COCOS CC Agent and PC phone,
 * call campaigns (preparation, import/export, statistics),
 * presentation of CIM/CRM applications,
 * work flow management (multi level tasking),
 * using of other user tools and modules (depending on the complexity of
   implemented system, communication channels and modules).

Presentation of COCOS portfolio - presentation and placement of COCOS products
and solutions into customer business processes.

Some of the possible topics:

 * COCOS environment (modules, relations between modules),
 * agent workstation installation and administration,
 * call center administration (users),
 * call center server installation and administration,
 * call campaigns management (generation, import/export, statistics),
 * call center statistics – advanced level,
 * entry forms – surveys (basic level, CATI editor),
 * IVR/VRU server – installation and administration,
 * WFS server installation and administration,
 * COCOS CRM model.

Presentation of COCOS portfolio.

Some of the possible topics:

 * main modules, mutual relations, operations of each module from data flow
   perspective,
 * VRU / IVR server - script language,
 * COCOS CRM model,
 * CSL language – basic level, syntax, its usage in CATI forms,
 * CSL language – advanced usage (SQL & WFS – work flow management support
   (integration in applications – user forms).

Training methods:
 * lecture,
 * practical demonstration,
 * discussion.

 * lecture,
 * practical demonstration,
 * practical exercises,
 * discussion.

 * lecture,
 * practical demonstration,
 * practical exercises, workshops,
 * discussion,
 * test.