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CUSTOMERS WHO VIEWED THIS ARTICLE ALSO VIEWED

TROUBLESHOOTING SHAREFILE/RIGHTSIGNATURE BROWSER ISSUES
HTTPS://SUPPORT.CITRIX.COM/ARTICLE/CTX237473?RECOMMENDED

GENERATE AN APPLICATION-SPECIFIC PASSWORD
HTTPS://SUPPORT.CITRIX.COM/ARTICLE/CTX277723?RECOMMENDED

SHAREFILE KNOWN ISSUES
HTTPS://SUPPORT.CITRIX.COM/ARTICLE/CTX208402?RECOMMENDED


CTX208271


BROWSERS COMPATIBLE WITH SHAREFILE

Article | | 51 found this helpful | Created: 24 Apr 2018 | Modified: 28 Dec 2019



APPLICABLE PRODUCTS

 * ShareFile


INFORMATION

ShareFile is accessible by any computer with a supported web browser and an
Internet connection. In order to utilize all features and functions of the
ShareFile web application, we recommend the following browser types.


OFFICIALLY SUPPORTED INTERNET BROWSERS FOR SHAREFILE

Microsoft Edge

Latest Version*
*Due to a Known Microsoft Issue, CIFS connectors cannot be accessed from the
Microsoft Edge browser when utilizing NetScaler for authentication.

Important: ShareFile password reset uses the reCAPTCHA tool for verification.
reCAPTCHA is not supported by Microsoft Edge. See ShareFile No Password Reset in
Microsoft Edge for more information.

 

Internet Explorer

Version 11 or later
Don't know which version of IE you have? Click here to find out what version you
are currently using and set your browser to automatically update to the latest
version.

Mozilla FireFox Latest Version Google Chrome Latest Version Apple Safari Version
10 or newer
Due to issues displaying certain folders and menus, the ShareFile web
application may not be accessible via Safari in Private Browsing mode.



FAQ


1. I DON'T SEE MY BROWSER ON THIS LIST...DO YOU SUPPORT IT?

The ShareFile application may operate on 3rd party browsers not listed above,
but ShareFile cannot guarantee that all features will work as expected.
ShareFile recommends using an officially supported browser. All
supported browsers are available for download for free on their respective
websites.


2. DO YOU SUPPORT MY VERSION OF JAVA?

Java is a third-party tool that receives regular updates. Java is a software
platform with a set of System Requirements separate from that of
ShareFile. Click here to view the full list of System Requirements for Java.

In addition to Java’s browser platform, browser version, and operating system
requirements, Java versions also include security settings that can have adverse
effects on your ability to use Java in web applications such as ShareFile. As a
result of Java’s regular updates and evolving system requirements, it is
possible that Java may cease to function properly on your computer.
Discrepancies caused by the Java platform are outside of ShareFile’s control and
can impact your computer's performance in a variety of ways. Click here to view
Java Troubleshooting Tips.


3. WHERE CAN I FIND MORE INFORMATION REGARDING GOOGLE CHROME AND MOZILLA FIREFOX
SUPPORT  FOR JAVA PLUGIN?

As of September 2015, Google Chrome no longer supports NPAPI plugins such as
Java. Click here for more information on Java and Google Chrome.
As of March 2017, FireFox no longer supports NPAPI plugins such as Java. Click
here for more information on Java and FireFox.


4. DO YOU SUPPORT AOL BROWSERS?

ShareFile should function properly with AOL browsers if that version of AOL
is built upon a supported version of Internet Explorer. ShareFile cannot
guarantee that all features will work as expected. ShareFile recommends using an
officially supported browser. All supported browsers are available for download
for free on their respective websites.

--------------------------------------------------------------------------------


ADDITIONAL RESOURCES

Troubleshooting ShareFile Uploads and Downloads

--------------------------------------------------------------------------------


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FEATURED PRODUCTS


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