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cookies. Learn more



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way it behaves or looks, e.g. your preferred language or the region that you’re
in. Learn more



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 7. I was charged twice for the same trip


I WAS CHARGED TWICE FOR THE SAME TRIP

There may be a temporary card authorisation to check your card’s validity and
minimise any fraudulent use of your card and information. It is listed as a
pending charge on your account.

The authorisation is never charged to your account and is released immediately
or within 14 days. In rare cases, it may take up to 30 days, depending on your
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If the amount has not been released after 14 days, please contact your bank or
financial institution.

The authorisation can also be held for a cancelled ride. 

Card authorisation can fail for the following reasons:

 * You have insufficient funds in your account
 * Your bank doesn’t allow a transaction
 * The system notices suspicious card activity.

If it fails, you won’t be able to request a trip. In this case, please contact
our Support team.


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