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AI Service Desk AI Customer Service
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 * Platform
   * Next-Gen ITSM
   * Conversational AI
   * Conversational Automation
   * Ticket AI Assist
   * Conversational AI Assist
   * Conversational Search
   * Conversation Dialogue Engine
   * Universal Bot
   * Omnichannel Experience
   * AI Workflows
   * Analytics and Dashboard
   * Security and Compliance
   * Integrations
 * Solutions
   * IT
   * HR
   * Facilities
   * Sales & Marketing
   * Customer Service
   * Call Centers
 * Industries
   * Education
   * Federal, State and Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
   * Media & Entertainment
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   * Retail & eCommerce
   * Telecom & Utilities
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   * 8×8
   * Autodesk
   * Carta
   * Chegg
   * Dartmouth
   * Dave
   * Grant Thornton
   * McAfee
   * NJ Transit
   * Quizlet
   * Reputation
   * Snowflake
   * Zoom (IT)
   * Zoom (CS)
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   * Hi-Tech Company
   * Military Branch
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AI SERVICE DESK

Empowering proactive, predictive, and prescriptive auto-resolution of tasks,
incidents, and actions





AUTOMATED HELP DESK SOFTWARE

Deliver an exceptional employee experience with AI Service Desk. Purpose-built
for employees, Aisera’s AI Service Desk plugs right into the service desk
ticketing system and help desk products you already use. It learns from every
touchpoint while automating repetitive inquiries and workflows with
Conversational Automation. Aisera also provides the capability to transfer
conversations seamlessly to a human agent when required. AI Service Desk
includes Conversational AI & Automation and Ticket AI to:

 * Auto-resolve incoming requests instantly
 * Reduce repetitive work and improve employee productivity
 * Improve employee satisfaction

ROI Calculator
Data Sheet




FEATURED CAPABILITIES FOR HELP DESK SUPPORT

Aisera’s cloud-native solution combines purpose-built AI, advanced NLP, and NLU
to deliver a world-class employee experience. Our AI Service Desk Solution comes
with pre-built intents and workflows to completely automate the resolution of
help desk support issues.






KNOWLEDGE EXTRACTION AND RESOLUTION

Aisera’s deep integration with knowledge base systems, collaboration apps,
files, and web crawlers ensures that any unstructured content is automatically
converted for autonomous knowledge resolution with Conversational AI.








ADVANCED CONVERSATIONAL AI

Aisera’s advanced Conversational AI capabilities include intent matching, intent
disambiguation, context switching, and awareness and exception handling to
provide human-like, Natural Language-driven multilingual conversational
interactions.








PROCESS ORCHESTRATION & AUTOMATION

Aisera’s 1200+ built-in integrations to various applications and help desk
products ensure that customers can quickly build and deploy automation flows
with its no-code visual studio.








CONVERSATIONAL SERVICE CATALOG

Serve Answers From Multiple Service Catalog Sources
Automatically import service catalogs from existing service desk ticketing
software such as ServiceNow and BMC and convert to native Conversational-driven
catalog experiences, including Aisera’s Service Catalog and 3rd party catalogs.








SEAMLESS ESCALATION TO AUTOMATED TICKETING SYSTEMS

Auto-detect sentiment and escalating conversations to seamlessly connect to a
live agent or handoff to agents for further processing by integrating to leading
IT service desk ticketing systems such as ServiceNow, Jira, and BMC.








AUTOMATED AI LEARNING

AI that automatically and continuously learns from previous tickets, knowledge
sources, and conversation logs improve the virtual assistant’s understanding and
accuracy in the auto-resolution of support requests.








WHAT OUR CUSTOMERS SAY


“Aisera’s AI technology is transforming our Service Desk to enable a true
self-service experience for our employees. With Aisera, we can provide faster
solutions to employee problems and provision their requests from IT. Aisera's
conversational AI and RPA have significantly improved our employee experience in
requesting catalog items and searching knowledge bases for relevant answers to
continuously self-learn and improve."
Shankar Subramanian
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for
its customer service to offer a great user experience with accurate and timely
service request resolutions. Zoom chose to partner with Aisera to deliver
automated case resolutions for billing, subscription management, and technical
support-related customer requests. Aisera’s AI Customer Service solution has
been instrumental for Zoom’s customer service organization to deliver an
exceptional user experience and improve overall customer satisfaction.”
Nick Chong
Head of Global Services & Support at Zoom
"Aisera is leading AI technology that enabled us to improve our productivity
while still providing a compelling customer experience. Our partnership with
Aisera has allowed us to achieve significant business outcomes, and we are now
seeing appreciable deflection of cases within the addressable spectrum for
Aisera."
Aneel Jaeel
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to
hospital workers, first responders, and others on the front lines. We partnered
with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service
to users, employees, and service agents to improve NJT operations, productivity,
and user engagement.”
Bilal Khan
Chief Technology and Security Officer at NJ Transit
"At Dartmouth, we wanted our faculty and students to have immediate answers to
their Information and Technology questions online, especially during COVID. With
Aisera, we have seen over 60 percent of all IT service desk inquiries
auto-resolved through Aisera’s AI Service Desk. Aisera is helping us achieve our
goals to innovate and deliver an AI-driven conversational service experience
throughout our institution. Our service desk staff and customers are extremely
happy with our new next-gen service desk delivery model."
Mitch Davis
CIO at Dartmouth
"Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI
Service Desk solution is very unique in improving user experience and resolving
IT requests autonomously—reducing the workload on service desk teams, while
enabling them to focus on critical business issues."
Gary Wang
Federal Vice President, Cloud, Infrastructure, and Security Services at
SAIC/Unisys
“By streamlining our employee service experience to auto-resolve support
requests using workflow automation, knowledge, and service catalogs from
ServiceNow, Aisera enables Zoom employees to get instant answers to their IT
issues. We are ecstatic with the results and benefits that Aisera’s AI Service
Desk has given us.”
Gary Chan
Head of IT Infrastructure and Employee Services at Zoom
“Dave wants customers to feel empowered when using our product. Conversational
AI a great way for us to immediately provide value and elevate our customer
experience. Aisera is a partner we could collaborate with to create and quickly
deploy a smart solution that puts customers first, enabling us to see results
almost immediately. We look forward to growing with Aisera as a partner and
creating dynamic customer solutions.“
Mia Alexander
VP, Customer Success at Dave
"At Ciena, we want our employees to be productive. This means they shouldn’t be
trying to figure out how a ticketing tool works, nor should they be waiting
around for a tech to fix their issues. We believe that 75 percent of all
incidents can be resolved through Aisera’s technology, and we believe we can
apply Aisera across multiple platforms. Aisera doesn’t just make great AI
technology, they understand our problems and partner with us closely to achieve
our mission."
Craig Williams
CIO at Ciena
"Aisera's technology helps us predict complex operational issues before they can
affect our business operations. Aisera’s AI Service Experience solution provides
value for Autodesk by successfully detecting and predicting major incidents to
improve business uptime and service availability."
Prakash Kota
CIO at Autodesk
We chose Aisera to provide Medallia employees great employee experiences as we
moved campuses in the Bay Area and continue to scale and increase our global
facilities footprint. The Medallia Work Place Services (WPS) team implemented
the Aisera platform and its AI-driven chatbot as its first form of global
support.
Ashwin Ballal
CIO at Medallia
"Aisera is definitely cutting edge above a lot of other vendors we looked at.
Automated intelligent workflows really stood out with Aisera and we saw an
immediate pick up in resolution rates that reduced customer effort and helped us
drive business outcomes."
Randy Barr
CIO at Aryaka
"Aisera’s AIOps solution is yielding good benefits and value for Autodesk's IT
Operations and Service Management teams by preventing outages. Autodesk is now
able to proactively detect and predict major incidents with Aisera’s Major
Incident Predictor and Dynamic CMDB. Aisera is helping us improve business
uptime and service availability by auto-resolving incidents and delivering a
fast MTTD."
Navaneeth N
Operations Manager at Autodesk
"As a service provider to businesses ranging from mom-and-pop shops to global
enterprises, 8x8 is always looking for ways to innovate our customer service
experience, and Aisera is a critical part of that. Their Conversational AI
empowers us to auto-resolve support requests in seconds, and our customers love
how quickly they can get answers to get on with their business. Aisera's AI
Customer Service solution is game-changing!"
Joel Sandi
Sr. Manager, Customer Support Operations at 8x8
“Aisera’s AI technology is transforming our Service Desk to enable a true
self-service experience for our employees. With Aisera, we can provide faster
solutions to employee problems and provision their requests from IT. Aisera's
conversational AI and RPA have significantly improved our employee experience in
requesting catalog items and searching knowledge bases for relevant answers to
continuously self-learn and improve."
Shankar Subramanian
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for
its customer service to offer a great user experience with accurate and timely
service request resolutions. Zoom chose to partner with Aisera to deliver
automated case resolutions for billing, subscription management, and technical
support-related customer requests. Aisera’s AI Customer Service solution has
been instrumental for Zoom’s customer service organization to deliver an
exceptional user experience and improve overall customer satisfaction.”
Nick Chong
Head of Global Services & Support at Zoom
"Aisera is leading AI technology that enabled us to improve our productivity
while still providing a compelling customer experience. Our partnership with
Aisera has allowed us to achieve significant business outcomes, and we are now
seeing appreciable deflection of cases within the addressable spectrum for
Aisera."
Aneel Jaeel
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to
hospital workers, first responders, and others on the front lines. We partnered
with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service
to users, employees, and service agents to improve NJT operations, productivity,
and user engagement.”
Bilal Khan
Chief Technology and Security Officer at NJ Transit






Gain exceptional user experience & reduce support cost.
Request a Demo
 * Products
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 * Platform
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   * Conversational Search
   * Conversation Dialogue Engine
   * Universal Bot
   * Omnichannel Experience
   * AI Workflows
   * Analytics and Dashboard
   * Security and Compliance
   * Integrations
 * Industries
   * Education
   * Federal, State, and Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
   * Media and Entertainment
   * Pharma and Bio-tech
   * Retail and eCommerce
   * Telecom and Utilities
 * Resources
   * Blog
   * Analyst Reports
   * Case Studies
   * Data Sheets
   * E-Books
   * One Pagers
   * Solution Briefs
   * White Papers
   * Videos
   * Webinars
 * Company
   * Partners
   * Events
   * News Coverage
   * Press Releases
   * Careers
   * Contact Us
 * Trust
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   * System Status


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