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Claims


START, MANAGE, OR TRACK YOUR AT&T CLAIM.

ENGLISH : ESPAÑOL

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HOW OUR AT&T PROTECT ADVANTAGE CLAIMS PROCESS WORKS


1. SUBMIT YOUR CLAIM

We'll ask a few questions to find out what is wrong with your device.Start a
claim


2. CHOOSE AN OPTION

Based on what's wrong with your device, we'll provide a few options for your
repair or replacement.


3. TRACK YOUR CLAIM

You will receive your replacement device as soon as the next day.1Track a claim


4. SETUP YOUR DEVICE

Our experts will make sure its activated and working.Get support for our device




WHAT’S MY ESTIMATED REPAIR ELIGIBILITY AND DEDUCTIBLE OR SERVICE FEE?

Estimates are based on the chosen device and AT&T protection plan. If not
enrolled, estimates are based on chosen device and single line protection.

Start typing device make or model
When autocomplete results are available use up and down arrows to review and
enter to select. Touch device users, explore by touch or with swipe gestures.
Mobile Number
Zip Code

Check your estimate





GET EXPERT TECH HELP BEFORE FILING A CLAIM

Every day, our live Pro Tech experts solve thousands of tech problems for
people. With hundreds of experts, you’ll get help in seconds instead of waiting
around for hours.*

 * Backing up the data on your device
 * Turning off Find my iPhone
 * Wiping the data from your device

Chat with an expert


* Please note: Experts can only help troubleshoot device issues and will not be
able to file claims for a customer.

Experts are available: Monday-Friday, 8 am – 12 am ET & Saturday-Sunday, 10 am –
10pm ET

NEED TO UPLOAD CLAIM DOCUMENTS?

PROVIDING DOCUMENTATION HELPS PREVENT FALSE CLAIMS BEING PROCESSED ON YOUR
ACCOUNT. IF WE’VE REQUESTED DOCUMENTATION FOR YOUR CLAIM, YOU CAN UPLOAD IT
HERE.

Complete documentation


CLAIM STATUS

Track a claim as it moves through the process.Start Tracking


COVERAGE DETAILS


VIEW COMPLETE TERMS AND CONDITIONS OF COVERAGE.FOR AT&T CUSTOMERSFOR LIBERTY
CUSTOMERS


PLAN FEATURES


ACCESS ALL THE PROTECTION AND SUPPORT SERVICES THAT COME WITH YOUR PLAN.ENROLL
NOW





When will I get my replacement?Claim completedDelivery dayBefore 6pm ET on
Monday–FridayNext dayBefore 3pm ET SaturdayMondayBefore 3pm ET SundayTuesday

If you have AT&T Protech Advantage, you may be eligible for same-day delivery
and set up if you complete your claim before 4pm local time. Eligibility is
determined during the claim process.

Shipping cost is included for all replacement devices.


Track a claim


FREQUENTLY ASKED QUESTIONS


HOW DO I FIND OR FILE MY DOCUMENTS?


LOST OR STOLEN PHONE?


HOMETECH PROTECTION CLAIMS


IS YOUR PHONE SCREEN CRACKED?


VIEW TERMS AND CONDITIONS


HOW DO I GET MY EXACT DEDUCTIBLE COST?


Asurion is trusted by 300 million worldwide.



1 Claims fulfilled with a replacement device and approved by 6 p.m. ET will be
shipped and, in most cases, delivered the next day. Deliveries to Alaska,
Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day
delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment,
which is previously opened, and/or used (which may be refurbished or
remanufactured, and may contain original or non-original replacement parts) of
the same model or other models of like kind and quality. See
att.com/certifiedrestored for details on these devices. Colors, features and
accessory compatibility are not guaranteed.



2 Deductible applies. Limited to eligible devices in select areas. Newly
launched devices models may not be eligible for repair. Visit
asurion.com/claims/att or call 888-562-8662 to check current eligibility. Same
day repair option depends upon claim approval time and technician availability.
Repairs are performed by an Asurion-certified technician and come with a
12-month warranty. Repairs may use new or refurbished parts; may contain
original or non-original manufacturer parts; and may void the manufacturer
warranty. Some colors of eligible devices are not covered. Eligible devices and
available areas are both subject to change any time.



3 If an eligible wireless device powers on and the battery fails to maintain an
adequate charge after diagnostic testing, we will repair the eligible wireless
device by replacing the battery during the extended warranty period, for as long
as you are enrolled in the program. Limited to eligible devices in select areas.
Newly launched devices models may not be eligible for repair. Same day repair
option depends upon claim approval time and technician availability. Repairs are
performed by an Asurion-certified technician and come with a 12-month warranty.
Repairs may use new or refurbished parts; may contain original or non-original
manufacturer parts; and may void the manufacturer warranty. Some colors of
eligible devices are not covered. Eligible devices and available areas are both
subject to change any time.


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 * © Asurion 2024



Disclaimer

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for
1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and
AT&T Protect Advantage for Business for 4 is underwritten by Continental
Casualty Company, a CNA company (CNA), and administered by Asurion Protection
Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection
Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion
Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

--------------------------------------------------------------------------------

Asurion® is the property of Asurion, LLC. All rights reserved. Apple® and
iPhone® are registered trademarks of Apple Inc. All other trademarks, service
marks, and product brands that appear on this website are not owned by Asurion
and are the property of their respective owners. Asurion is not affiliated with,
sponsored by, or endorsed by Apple or any of the respective owners of the other
trademarks, service marks and/or product brands cited herein.

© Asurion 1992–2023. All Rights Reserved.



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