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* How to help manage your EA Acc... /
HOW TO HELP MANAGE YOUR EA ACCOUNT SECURITY AND SAFETY
Tuesday, 23 March 2021
WE TAKE ACCOUNT SAFETY SERIOUSLY. HERE ARE SOME TIPS TO HELP MAKE YOUR PASSWORD
AND OTHER ACCOUNT INFORMATION MORE SECURE.
SET UP YOUR ACCOUNT SECURELY
WE TAKE YOUR SECURITY SERIOUSLY
We always want to make sure your account stays secure. If you need to contact us
about your account, we will need to verify who you are and who owns your
account. Please have your account information handy so we can help you. This
process can take a little time, but it’s important to keep your account secure
and in your control.
CREATE A STRONG, UNIQUE PASSWORD
Weak passwords are easy to guess. Use our tips to make a more complex password:
* Use 8-16 characters and at least one upper and lower case letter.
* Use a combination of letters, numbers, and special characters.
* Use different passwords for all of your online accounts, particularly your EA
Account, console login, and email. If you use the same password for all
accounts and one of them is compromised, then all of your accounts are at
risk.
* Do not use any information in your password that someone can get easily (like
your Xbox Live gamertag/ PlayStation™Network Online ID, squad names, your
name, date of birth, and so on).
* Delete any emails that have password information (after you write it down in
a safe place).
* Change your passwords periodically.
* If you need to reset your password, reset it here for your EA
Account or here for your Pogo account.
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USE EA LOGIN VERIFICATION FOR EXTRA PROTECTION ON CERTAIN EA SERVICES
Turn on Login Verification through your EA Account security settings menu.
Login Verification can help prevent anyone other than you from gaining access to
your EA Account. Whenever you try to access your account information or log in
to select EA games and services from a new device, you’ll be asked for a
verification code.
We can send the codes to you by email or text message. The faster way to get
your code is by using the app authenticator.
We suggest writing down your backup codes once you set up Login Verification.
Keep those codes in a safe place.
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USE TRUSTED DEVICES
Trusted devices are a great way to get into your games quickly, and they also
help make sure your account stays yours. By logging in on trusted devices,
you’ll know where and when you’ve accessed your account.
The list of trusted devices for your account is compiled once you turn on Login
Verification. No devices will be considered trusted if you do not have Login
Verification turned on.
* When you log in to your account, check the box for Remember this device on
the screen where you enter your Login Verification code to make that device a
trusted one.
* You can check out the trusted devices on your account by viewing your
security settings. You can also remove any trusted devices that you don’t use
often.
* Check your trusted devices list regularly for any suspicious activity, just
to make sure you’re the only one logging in.
* If your account does get hacked, you can remove any trusted devices that you
didn’t log in to yourself.
And to keep your trusted devices safe:
* Mobile devices - use passcodes and lock your screens when you aren’t using
them.
* PC and Mac - use a password for your computer and make it a good one.
* Consoles - set up passwords for your console accounts to make sure you’re
the only one gaming on your profile. This is good if you share your console
with other people.
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MIND WHERE YOU PLAY
When we talk about trusted devices, we usually mean devices that you own and
manage. They can also be devices that you play on a lot where you know and trust
the person that owns them.
If you’re logging into your EA Account to play a game in an internet café or
other location where many people are using the same device, be aware that other
people could have installed software that you don’t know about on that device.
That can be anything from keyloggers that can put your account security at risk,
to cheat software that can get you banned or suspended from your game. When you
log into your EA Account from a device like this, you’re playing at your own
risk.
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ADD A SECONDARY EMAIL TO YOUR EA ACCOUNT
A secondary email helps you reset your password if you’re locked out of your EA
Account and primary email address.
1. Find the Secondary Email section of your EA Account Security tab.
2. Click Add Secondary Email.
3. Enter an email address different from the one registered to your EA Account.
4. Log in to that email address and find the security code email sent from EA.
5. Enter your security code in the EA Account settings verification window.
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KEEP YOUR ACCOUNT INFORMATION SECRET
DON’T SHARE YOUR INFO WITH ANYONE
It might seem like a no-brainer, but if you give out your password or any other
account info then you’re putting your account at risk. Help keep your account
secure by making sure you’re the only one with access to it.
EA WILL NEVER ASK FOR YOUR LOGIN INFORMATION
There are no exceptions to this rule. Even if you get an email that appears to
come from us, it’s a scam if it asks for your account information.
EA FORUM ADMINISTRATORS WILL NEVER ASK FOR YOUR ACCOUNT INFORMATION
If you get a private message on our forums asking for your account information,
it’s not us. Scammers may use names that sound legitimate, like “EA Admin” or
“FIFA Developer.”
We will never ask you for your account details. If you get a message like this,
report it to a forum moderator.
EA WILL NEVER CONTACT YOU THROUGH YOUR CONSOLE MESSAGING SYSTEM FOR ANY REASON
If you get a private message through your console’s online messaging system
claiming it’s us, asking for your account information, it’s fake. We will never
contact you through your console’s messaging system for any reason, so do not
give out your details. Report the details of this message via Xbox Live and
PlayStation™Network.
BROWSE AND EMAIL SAFELY
Here are some extra tips for your overall online safety:
USE PUBLIC COMPUTERS WITH CAUTION
If you log in from a public computer, such as at a school or a coffee shop,
double check that the browser doesn’t save your login information. Delete the
browser cache after you log out, too.
MAKE USE OF TRUSTED BROWSER TOOLS
Many browsers have built-in phishing filters. These browser tools and plugins
won’t stop all phishing sites, but they can help you avoid sites that will try
to install malicious software on your computer.
* Google safety diagnostic - You can check a website’s security with the Google
Safe Browsing tool.
* Web of Trust - This plug-in is available for all operating systems. It uses a
stoplight-style rating system to warn against unsafe sites. It will display
an icon next to your browser's address bar, clickable links, and search
engine results.
KEEP YOUR ANTIVIRUS AND MALWARE PROTECTION UP-TO-DATE
Viruses and malware (malicious software) can be harmful to your account security
and can allow someone else to gain access to your account, user names,
passwords, and other important information. Sometimes they’re so sneaky you
won’t even know that there is malware or a virus on your computer.
With a little caution, you can help protect yourself against malware and
viruses.
* Use an antivirus/malware scanner. These programs can detect and remove any
potential threats to your computer’s security.
* Make sure you have the latest updates for your computer and software.
* Avoid clicking links or opening websites that you don’t recognize, even if
they appear to come from people you know via email, instant messages, or
in-game messages. It’s possible that their account was used by someone else
in an attempt to phish information or put malware on your system.
* Avoid any sites promising level ups, XP, in-game currency, and more. These
sites may put malware or viruses on your system or might try to steal your
account information by asking you to log in. Trying to get these things
without earning them yourself in-game is also considered cheating and can
lead to various consequences for your account.
DON’T POST YOUR DATA ONLINE
Be cautious when sharing your data with anyone. Even sharing screenshots from
your game on social media can reveal personal details you did not mean to make
public.
WHAT TO DO IF YOUR ACCOUNT MAY HAVE BEEN COMPROMISED
IF YOU THINK YOU ENTERED YOUR INFO ON A PHISHING SITE BY ACCIDENT
Change your password immediately. Your account may have already been
compromised, but you might still have time to save it.
Contact us and give us as much detail as you can. Our team will need information
about what items (if any) you have lost, plus the date and time that you lost
them. You can reach an EA Advisor for assistance even if you cannot access your
account.
Let us know the site information, too. We take action against phishing sites
when we learn of them. The info you give us helps make sure other players don’t
get harmed by them in the future.
NOT SURE IF IT'S REAL OR IF IT'S PHISHING?
Check out our tips on how to avoid phishing and common scams.
Contact Us
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