callminer.com Open in urlscan Pro
44.226.177.29  Public Scan

Submitted URL: https://inquiry.callminer.com/api/mailings/click/pmrgszbchiztambtguwce5lsnqrduitior2ha4z2f4xws3ttnfsgk43bnrsxgllfnvqws3bomnxw2...
Effective URL: https://callminer.com/
Submission: On November 29 via api from US — Scanned from DE

Form analysis 2 forms found in the DOM

<form>
  <select name="solutions" id="solutions-list" onclick="stopNextOption();">
    <option class="solutions-list-option" value="#"></option>
    <option class="solutions-list-option" value="/solutions/customer-experience"> Customer Experience </option>
    <option class="solutions-list-option" value="/solutions/contact-center-efficiency"> Contact Center Efficiency </option>
    <option class="solutions-list-option" value="/solutions/frontline-agent-experience"> Frontline Agent Experience </option>
    <option class="solutions-list-option" value="/solutions/product-experience"> Product Experience </option>
    <option class="solutions-list-option" value="/solutions/quality-management"> Quality Management </option>
    <option class="solutions-list-option" value="/solutions/brand-experience"> Brand Experience </option>
    <option class="solutions-list-option" value="/solutions/collections"> Collections </option>
    <option class="solutions-list-option" value="/solutions/sales-effectiveness"> Sales Effectiveness </option>
  </select>
  <script>
    var elements = document.getElementById("solutions-list").options;
    elements[1].selected = true;
    let selectIndex = 0
    var selectLength = document.getElementById("solutions-list").length;
    let optionTimer = setInterval(() => nextOpetion(selectIndex + 1), 2000);

    function nextOpetion(n) {
      if (n >= selectLength) {
        selectIndex = 1;
        document.getElementById("solutions-list").selectedIndex = selectIndex;
      } else {
        selectIndex = selectIndex + 1;
        document.getElementById("solutions-list").selectedIndex = selectIndex;
      }
      //console.log(n)
    }

    function stopNextOption() {
      var elements = document.getElementById("solutions-list").options;
      elements[0].selected = true;
      clearInterval(optionTimer);
    }
    document.getElementById("solutions-list").onchange = function() {
      window.location.href = this.value;
      if (this.selectedIndex == 0) {
        //window.location.href = this.value;
      } else {}
    };
  </script>
</form>

<form>
  <input class="st-default-search-input st-search-set-focus" type="text" value="" placeholder="Search this site" aria-label="Search this site" id="st-overlay-search-input" autocomplete="off" autocorrect="off" autocapitalize="off">
</form>

Text Content

Solutions

WHY CALLMINER?

See how we help you translate customer insights into business value.

Learn More

Contact Center Experience Experience Management Industry


CONTACT CENTER EXPERIENCE


FRONTLINE AGENT EXPERIENCE

Deliver exceptional frontline agent experiences to improve employee productivity
and engagement, as well as improved customer experience.


QUALITY MANAGEMENT

Leverage intelligence to more effectively manage your QA program at scale,
driving quality outcomes and improving CX.


CONTACT CENTER EFFICIENCY

Improve customer experience with operational efficiency and quality in the
contact center.


RISK & COMPLIANCE

Understand voice and text conversations to uncover the insights needed to
improve compliance and reduce risk.


FRAUD DETECTION

Analyze 100% of customer conversations to fight fraud, protect your brand
reputation, and drive customer loyalty.


SALES EFFECTIVENESS

Leverage sales conversations to more effectively identify behaviors that drive
conversions, improve trainings and meet your numbers.


EXPERIENCE MANAGEMENT


CUSTOMER EXPERIENCE

Reveal patterns and insights at scale to understand customers, better meet their
needs and expectations, and drive customer experience excellence.


PRODUCT EXPERIENCE

Use customer insights to power product-market fit and drive loyalty. Improve
quality and safety, identify competitive threats, and evaluate innovation
opportunities.


BRAND EXPERIENCE

Capture unsolicited, in-the-moment insights from customer interactions to better
manage brand experience, including changing sentiment and staying ahead of
crises. 


INDUSTRY


HEALTHCARE

Conversation analytics provides business insights that lead to better patient
outcomes for the professionals in the healthcare industry.


COMMUNICATIONS

Make your telecom and communications teams stand out from the crowd and better
understand your customers with conversation analytics software.


RETAIL

Take your omnichannel retail and eccommerce sales and customer experience to new
heights with conversation analytics for deep customer insights.


FINANCE & BANKING

Delivering the best customer experience and staying compliant with financial
industry regulations can be driven through conversation analytics.


COLLECTIONS

Increase revenue while supporting customers in the tightly monitored and
high-risk collections industry with conversation analytics.


INSURANCE

Conversation analytics makes it possible to understand and serve insurance
customers by mining 100% of contact center interactions.


ENERGY & UTILITIES

Conversation analytics can help energy and utilities companies enhance customer
experience and remain compliant to industry regulations.


BPO

Adopting cutting edge technology, like AI-powered analytics, means BPOs can help
clients better understand customer interactions and drive value.


TRAVEL & HOSPITALITY

Drive CX, loyalty and brand reputation for your travel and hospitality
organization with conversation intelligence.


TECHNOLOGY

Conversation analytics provides business insights that lead to better CX and
business outcomes for technology companies.

Products

CALLMINER EUREKA PLATFORM

Analyze customer interactions at the deepest levels to gain insight.

Learn More

PRODUCT SUITE

 * Analyze
 * Coach
 * Alert
 * Capture
 * Visualize
 * Redact
 * Record
 * Screen Record
 * Integrations

Customers

CUSTOMER STORIES

Learn how we’ve helped businesses like yours grow and transform.

View all

Explore

 * Customer Success



CALLMINER CUSTOMER CONNECT

Visit our customer community to ask, share, discuss, and learn with peers.

Resources

LEARNING CENTER

Learn from our experts with these whitepapers, webinars, and case studies.

Explore All

Additional Resources

 * Blog
 * CallMiner Research Lab
 * Events
 * Support
 * Sitemap



CX LANDSCAPE REPORT

CallMiner lifts the lid on industry trends in 2022

Company

ABOUT US

Discover where we’ve come from and where we’re going.

Meet CallMiner

Explore

 * Leadership
 * Investors & Board
 * Newsroom
 * Partners
 * Careers
 * Security



CONTACT US

Explore product demos and get more pricing details.

Watch Demo Videos
Request a Demo



Solutions

Why CallMiner? Industry Solutions Use Case Solutions Role Solutions


CONTACT CENTER EXPERIENCE

Frontline Agent Experience Quality Management Contact Center Efficiency Risk &
Compliance Fraud Detection Sales Effectiveness


EXPERIENCE MANAGEMENT

Customer Experience Product Experience Brand Experience


INDUSTRY

Healthcare Communications Retail Finance & Banking Collections Insurance Energy
& Utilities BPO Travel & Hospitality Technology

Products

Eureka Analyze Coach Alert Visualize Redact Record Screen Record Integrations

Customers

CallMiner Customer Stories Customer Success CallMiner Customer Connect

Resources

Learning Center Blog CallMiner Research Lab Events Support Forrester Wave

Company

About Us Leadership Investors & Board Newsroom Partners Careers Security
Watch Demo Videos
Request a Demo


BETTER INTELLIGENCE FOR BETTER EXPERIENCES.

Unlock the value of your contact center and improve customer experience with the
industry's most powerful conversation intelligence platform.



Request a Demo





WHITEPAPER

CallMiner CX Landscape Report 2022



WHITEPAPER

SPARK Matrix Quadrant for Speech Analytics Vendors 2022



WHITEPAPER

Forrester: The Three Customer Service Megatrends in 2022




We’ve built trust with some of the world’s top companies









GAIN DEEPER CUSTOMER INTELLIGENCE TO DELIVER BETTER EXPERIENCES.



CAPTURE AND ANALYZE CUSTOMER INTERACTIONS ACROSS ALL CHANNELS AND LISTENING
POSTS



EXTRACT MEANINGFUL INSIGHTS FROM UNSTRUCTURED AND STRUCTURED DATA TO DRIVE
ACTION



TAKE ACTION ON INSIGHTS TO IMPROVE CUSTOMER EXPERIENCE AND OPERATIONS
ENTERPRISE-WIDE

CallMiner’s Eureka Platform


CALLMINER CX LANDSCAPE REPORT 2022

Discover how practitioners around the globe using data, analysis & AI to improve
customer experience based on this landmark 2022 survey from CallMiner..

Download Now


DRIVE BETTER EXPERIENCES IN THE CONTACT CENTER AND ENTERPRISE-WIDE.

We can help you with:

Customer Experience Contact Center Efficiency Frontline Agent Experience Product
Experience Quality Management Brand Experience Collections Sales Effectiveness
Why CallMiner?


HOLIDAY INN CLUB FINDS COMPLIANCE AND 4X ROI WITH CALLMINER CALL MONITORING

DOUBLEPOSITIVE TEAMS UP WITH CALLMINER TO IMPROVE AGENT PERFORMANCE AND CUSTOMER
INTELLIGENCE

SIRIUSXM GAINS DEEPER CUSTOMER INTELLIGENCE WITH CALLMINER


All Customer Stories


KICKSTART YOUR JOURNEY TO BETTER EXPERIENCES WITH OUR FEATURED RESOURCES.

Visit The Learning Center

Whitepaper

CALLMINER CX LANDSCAPE REPORT 2022



Whitepaper

BEYOND SURVEYS: BUILDING A MODERN VOC PROGRAM



Whitepaper

DRIVING BUSINESS IMPROVEMENT WITH CONVERSATION ANALYTICS




TALK WITH ONE OF OUR EXPERTS TO FIND OUT HOW OUR PLATFORM CAN HELP DRIVE YOUR
BUSINESS.

Contact Us Request a Demo

CallMiner is the global leader in conversation analytics to drive business
performance improvement. Powered by artificial intelligence and machine
learning, CallMiner delivers the industry’s most comprehensive platform to
analyze omnichannel customer interactions at scale, allowing organizations to
perform sentiment analysis and identify patterns to reveal deep understanding
from every conversation. By connecting the dots between insights and action,
CallMiner enables companies to identify areas of opportunity to drive business
improvement, growth and transformational change more effectively than ever
before. CallMiner is trusted by the world’s leading organizations across retail,
financial services, healthcare and insurance, travel and hospitality, and more.



PRODUCTS

 * Eureka
 * Analyze
 * Coach
 * Alert
 * Capture
 * Visualize
 * Redact
 * Integrations

SOLUTIONS

 * Why CallMiner?
 * Industry Solutions
 * Use Case Solutions
 * Role Solutions

CUSTOMERS

 * CallMiner Customer Stories
 * Customer Success

RESOURCES

 * Learning Center
 * Blog
 * CallMiner Research Lab
 * Events
 * Support
 * Sitemap

COMPANY

 * About Us
 * Leadership
 * Newsroom
 * Partners
 * Careers
 * Contact

PRODUCTS

 * Eureka
 * Analyze
 * Coach
 * Alert
 * Capture
 * Visualize
 * Redact
 * Integrations

RESOURCES

 * Learning Center
 * Blog
 * CallMiner Research Lab
 * Events
 * Support
 * Sitemap

SOLUTIONS

 * Why CallMiner?
 * Industry Solutions
 * Use Case Solutions
 * Role Solutions

CUSTOMERS

 * CallMiner Customer Stories
 * Customer Success

COMPANY

 * About Us
 * Leadership
 * Newsroom
 * Partners
 * Careers
 * Contact

--------------------------------------------------------------------------------


 * Security
 * Terms of Use
 * Privacy Policy

© 2022 CallMiner. All Rights Reserved.




PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

SOCIAL MEDIA COOKIES

Social Media Cookies

These cookies are set by a range of social media services that we have added to
the site to enable you to share our content with your friends and networks. They
are capable of tracking your browser across other sites and building up a
profile of your interests. This may impact the content and messages you see on
other websites you visit. If you do not allow these cookies you may not be able
to use or see these sharing tools.

Back Button Performance Cookies



Vendor Search Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices



ARE YOU HAPPY TO ACCEPT COOKIES?

By clicking “Accept”, you agree to the storing of cookies on your device to
enhance site navigation, analyse site usage, and assist in our marketing
efforts.

Accept
I’ll manage settings



Close


suggested results