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FEMA Disaster Alert

If you have experienced property damage or otherwise been affected by a recently
declared FEMA disaster, there are resources available to assist you. You may
contact FEMA at https://www.fema.gov or (800) 621-FEMA (3362) for possible
government assistance.  For details on how Selene Finance LP can help you,
please call us at (877) 735-3637.

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Home
About Us
FAQ
View Resources
Customer Assistance
Document Resources
Customer Portal
How To Make A Payment
FEMA Disaster Alert
Blog
Contact Us
SIGN IN
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FAQS FOR CUSTOMER PORTAL





CAN I GET THE FAQS TRANSLATED?

Yes, please call us at (877) 735-3637.


HOW DOES THE CUSTOMER PORTAL BENEFIT ME?

The customer portal provides you with more streamlined services such as:

 * Easier access and e-delivery of your loan documents
 * Online payment setup, including automatic payment enrollment
 * Online payments
 * Real-time loan balances, interest and principal paid, and loan maturity date
 * Escrow balances, and scheduled disbursement dates
 * Downloadable payment history
 * Reinstatement and payoff requests
 * Information about payments by mail
 * Information about bank-to-bank wires
 * Solutions for customers experiencing financial difficulties

You may also be able to enroll in paperless billing statements to save paper and
time. Once enrolled, an email notification will be sent when your statement is
ready and available in the Customer Portal.

Portal assistance is available through the FAQs section of the education center
found in the customer portal.


HOW DO I ACCESS THE WEBSITE FOR MY LOAN AND HOW DO I REGISTER?

 1. Input https://www.selenefinance.com into your search engine.

 2. Click “Sign In”.

 3. Select Register Your Account.

 4. Enter SSN, Property Zip Code and DOB. For BPL/Commercial accounts enter TIN
    and Loan #.

 5. Prompted to verify account, enter phone # and email address.

 6. Select method of verification (Text, Voice or Email). If text or email, the
    Customer Portal will send 6-digit verification code.

 7. Enter in verification code; and select “NEXT”.

 8. Create a profile with username and password.


WHAT IF I NEED HELP WITH MY REGISTRATION OR PASSWORD?

Username/password registration and resets will be available through the portal.
Live agents will be available at (877) 735-3637 if further assistance is needed.


DO I HAVE TO SET UP MY BANK INFORMATION?

Yes, to make one-time payments through the portal, you will need to register
your bank account.

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Equal Housing Lender. © 2024 Selene Finance LP, 3501 Olympus Blvd., Suite 500, Dallas, TX 75019. "SELENE" is a trademark of Selene Finance LP. All rights reserved. Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. NMLS #6312. NMLS Consumer Website. Operating as Selene Finance LP in HI, LA, MN, CA, MT and OR.

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