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Submission: On November 23 via manual from US — Scanned from DE
Submission: On November 23 via manual from US — Scanned from DE
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</form>Text Content
AMC TECHNOLOGY
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and
Oracle
Menu
* Products
* Overview
* Meet DaVinci
* What is XiPaaS?
* What is CTI?
* Pricing
* App Gallery
* DaVinci Inventor – Enterprise XiPaaS for full customizable integration
* DaVinci Explorer – Easy CTI for any cloud-based contact center environment
* DaVinci Apprentice – Easy CTI for any cloud-based contact center
environment
* Integrations
* CRM
* Microsoft Dynamics
* Oracle CX Sales
* Oracle CX Service
* Oracle Siebel
* SAP C4C
* SAP CRM
* Salesforce
* ServiceNow
* Zendesk
* Communication
* Amazon Connect
* Aspect
* Avaya
* Cisco
* Five 9
* Genesys Pure Cloud
* Twilio
* Twilio Flex
* Resources
* * Resource Library – Datasheet, Videos, Guides
* Case Studies – What DaVinci success looks like
* Videos – Example DaVinci scenarios
* * Blog – Industry best practices, helpful knowledge
* ROI Calculator – How much can DaVinci save you?
* News & Events – Press releases, upcoming webinars/ tradeshows
* Demo
* * Search Search
CREATE THE CONTACT CENTER YOU WANT
Get powerful contact center integration out-of-the-box with AMC’s DaVinci XiPaaS
platform and library of apps, or expand beyond the box with infinite options.
GET STARTED
EXPERIENCE INTEGRATION PLATFORM AS A SERVICE (XIPAAS)
WHAT CAN AN IPAAS INTEGRATION DO FOR YOUR CONTACT CENTER?
GIVE CUSTOMERS AN EASY EXPERIENCE
Go beyond modern expectations with routing, workflows and more with computer
telephony integration/ iPaaS
MAKE YOUR AGENTS’ JOB SIMPLE
Provide tools like screen pop, click-to-dial and other features directly in your
CRM so all of their tools are at their fingertips with CTI
BOOK A DEMO →
STREAMLINE ALL YOUR INTEGRATION POINTS INTO A SINGLE PANE OF GLASS
Plug-n-play right out of the box with your existing applications (CRM, phone
system, etc.), iteratively add apps or integrate multiple best-of-breed
applications.
INTEGRATE YOUR CALL CENTER IN THE CLOUD HOW YOU WANT
Whether you’re totally on-premise, partially in the cloud or already in the
cloud, set-up migration and launch totally in the cloud, or do it iteratively,
adding new applications as needed.
INTEGRATE WITH THIRD PARTY OR CUSTOM APPS WITH LOW CODE/ NO CODE
Add applications (i.e. chat bots, virtual maps, authentication security) so you
can work the way you need to. Utilize AMC’s help or bring in your own team to
get it done.
More Info
FEEL SECURE WITH YOUR CUSTOMER INTERACTIONS WITH CTI
AMC exceeds modern technology standards for our DaVinci platform, applications
and operations against unforeseen circumstances. With regular audits of our
security implementation, strong encryption protocols and the maintaining of
industry standards, we give organizations confidence in trusting us.
More Security Info
DAVINCI™ UTILIZES CTI + IPAAS POWER TO INTEGRATES LEADING CONTACT CENTER
APPLICATIONS TO BUILD THE BEST CONTACT CENTER EXPERIENCES.
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built
applications + XiPaaS (Experience Integration Platform as a Service) built
specifically for contact centers. As contact center needs evolve, organizations
need to have access to extend or create new functionality, without waiting to be
a part of a software roadmap.
TALK TO A SPECIALIST
Find out more about DaVinci
“DAVINCI HAS SAVED US SO MUCH TIME FROM AN EFFICIENCY STANDPOINT, AND HARD
DOLLARS AS WELL, GOING TO FOUR TO FIVE SYSTEMS TO AUTHENTICATE THE CUSTOMERS.
NOW, ALL OF THIS INFORMATION COMES IN FROM A SCREEN POP, ELIMINATING THE EXTRA
EFFORT.”
Connie Romay, Senior Vice President of Retail Deliverable & Innovation Manager
READ MORE
LET’S START CREATING YOUR IDEAL CONTACT CENTER
Book A Demo
Menu
* * Products
* DaVinci Inventor
* DaVinci Explorer
* DaVinci Apprentice
* DaVinci
* Pricing
* * Support
* Customer Portal
* Support Info
* Services
* Trust & Security
* Developers
* Creators Studio
* * Company
* About AMC Technology
* Careers
* Internships
* MVP Program
* Non-Profits
* Contact
* * Partners
* Partner Overview
* Platform Partners
* Sales Partners
* Build Partners
* App Gallery
Hi, I'm Leo!
✕
Want to chat about AMC Technology or DaVinci? I'm here to help!
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