www.abf.gov.au
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203.134.85.153
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URL:
https://www.abf.gov.au/help-and-support/contact-us
Submission: On July 24 via manual from AU — Scanned from AU
Submission: On July 24 via manual from AU — Scanned from AU
Form analysis 1 forms found in the DOM
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data-translation-checksum="a2772423b3d2fb14b0dfe4d8581983068373a3dc3da7304b0d9aa22c8020c8831de5ee4547a27ddbf5575fd82fba8133d940c36f6a5032ed807293a92fdbeb0c" data-translated="false">Page Content</div>
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<div class="bg-grey content cta" data-translation-block="false" data-translation-id="249">
<div class="container" data-translation-block="false" data-translation-id="250">
<h2 class="no-margin-top" data-translation-block="true" data-translation-id="251"
data-translation-checksum="68f74112c11145f7c5ee2ba5515edb89db2f01c75aff408d50a3170bae3fd0b5424ac52f4b81d09298dea73771b479582807e5348d66eed5ba3eb2ad9ab95e37" data-translated="false">What can we help you with?</h2>
<p data-translation-block="true" data-translation-id="252" data-translation-checksum="b24a8b80e69c4d3cc648bb93c4678cbc3652ff529a3ac3ecf374d7338e616eef5cb9572bab7ea9e41969b0f2ecb507a62784275dc41789f656bc21abe3c96702"
data-translated="false">Try one of the popular topics below to get a faster answer.</p>
<br>
<div class="row match-height" data-translation-block="false" data-translation-id="253">
<div class="col-sm-4" data-translation-block="false" data-translation-id="254">
<div class="can-card" data-translation-block="false" data-translation-id="255">
<div class="card-body" data-translation-block="false" data-translation-id="256" style="height: 266.438px;">
<h3 data-translation-block="true" data-translation-id="257"
data-translation-checksum="b433ab3ecea3b4aff50fd268bcdb794e1d2711ec630c0a5c73da6c94bfde45f27fb9a2ef29ca209d1a7c2a4eb6f42902d999056e9d52bad7b385824ca626668c" data-translated="false">Can I bring it in?</h3>
<p data-translation-block="true" data-translation-id="258"
data-translation-checksum="201ae4916edf008eb180f0ead50531dc4e6d2d8e0ef01146cf906d85711bdc9d5694cf91c98931cb694a3cee484df7f14620679f7c2f5786f3647b5060e8972b" data-translated="false">There are a few items that we
get asked about often. Some of them are allowed, some are not, and some require you to get a permit before bringing them in. Even if an item is allowed, there might be some caveats. </p>
<p data-translation-block="true" data-translation-id="259"
data-translation-checksum="7aa9e97b93a41b4fa46aa10428eee1f727a90cc2b5fbd590883f12d13931587a2d64f5e73982bfa22195bd1cbc65705bc66245699ef3c205e833ccd1dd6ff7f7" data-translated="false">
<a href="/entering-and-leaving-australia/can-you-bring-it-in/overview" target="_blank">Check out the list of common items</a>
</p>
<p data-translation-block="true" data-translation-id="260"
data-translation-checksum="b0c143e1ac5d029155b75a9a2c4f931f85033e70c5f67bcabb76b248043ab0bb3c7079b8f0b10e4aa5ad9293f1733386215dfd051d8caffe4a59748ac84debb7" data-translated="false">
<br>
</p>
</div>
</div>
</div>
<div class="col-sm-4" data-translation-block="false" data-translation-id="261">
<div class="can-card" data-translation-block="false" data-translation-id="262">
<div class="card-body" data-translation-block="false" data-translation-id="263" style="height: 266.438px;">
<h3 data-translation-block="true" data-translation-id="264"
data-translation-checksum="13b149c91aded841d7f52c8ec28d9f1e8d5aa2a4bb49fad76f22cd55887a327731cd22e9e95bb01115cb0903e718d6768b6280fb172bf20c83e5ef5ab74ebc83" data-translated="false">Where’s my parcel?</h3>
<p data-translation-block="true" data-translation-id="265"
data-translation-checksum="fee586d576a438108dce552dae977a56828e676fd619310f0c4cca2bd10384aa77c093a1d6a622664607c2df6a2a6f5943121e45192f2fabd2ddff0970ffec3a" data-translated="false">Have you bought something
online? Are you wondering where your parcel is? </p>
<p data-translation-block="true" data-translation-id="266"
data-translation-checksum="2455a48be4c9da8b88b9082a0e3d34f24052410323cf021a4ea64e665bb0b1838ab07d7b16728c988cdcf3dc853e93448374fa23e75f398796c00ec129dd255f" data-translated="false"> Before you buy, review our
information for <a href="/buying-online/buying-online" target="_blank">online shoppers</a>.</p>
<p data-translation-block="true" data-translation-id="267"
data-translation-checksum="7fb63af18dcbaf3b8423163e34b508f12565940da0c3f4288fee63de4d1c3723e82f107e2345786865296f17f94843e9cba84db42bb2fef72ed1bf47e03b63ea" data-translated="false">
<a href="/buying-online/importing-by-post-or-mail" target="_blank">Find out</a> what happens to your parcel when it arrives in Australia, and what you might need to do.<br><br><br>
</p>
</div>
</div>
</div>
<div class="col-sm-4" data-translation-block="false" data-translation-id="268">
<div class="can-card" data-translation-block="false" data-translation-id="269">
<div class="card-body" data-translation-block="false" data-translation-id="270" style="height: 266.438px;">
<h3 data-translation-block="true" data-translation-id="271"
data-translation-checksum="e29dc42fbdb0e04a295526854d020d7844b04ecc23f7029d06ad7985221e6792d9fe98b1b720d107d2cdcbf58e982e9a00f56b3ae6679d87810a2c93f813f242" data-translated="false">Report suspicious activity or
scams</h3>
<p data-translation-block="true" data-translation-id="272"
data-translation-checksum="506cdb8b850f7cc86e0e681075740b46a4a36f8529e4c3bcb54bb68fda4d0f34732430ceb00d94321d7e19ab740c4f1264a28acd5fdb1890fa06588882a6a051" data-translated="false">Use the
<a class="external" href="https://www.homeaffairs.gov.au/help-and-support/departmental-forms/online-forms/border-watch">Border Watch Online Report</a> for suspicious immigration, customs and trade activity.</p>
<p data-translation-block="true" data-translation-id="273"
data-translation-checksum="eb20f77c6ae876447856dbfb96481b78c04259142c64037381df0deab0fd3d73ce591eb616d530359a30fe10fc5b4f0fd7ea5000accf8a6a3005a0fde577c4d9" data-translated="false">Report a scam
to<a class="external" href="https://www.scamwatch.gov.au/report-a-scam"> SCAMWATCH</a></p>
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</div>
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</div>
</div>
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<h2 class="no-margin" data-translation-block="true" data-translation-id="276"
data-translation-checksum="f0a29c32a25ddbd63298b931dbe03a9e537c02caae78994e911a62488d56a0b721a330264e619b3e199cf2b8576baf6f322fef4e3bdf1e1b2f177240dcc0e98b" data-translated="false">Need further assistance?<br></h2>
<div class="row" data-translation-block="false" data-translation-id="277">
<div class="col-sm-4" data-translation-block="false" data-translation-id="278">
<h3 data-translation-block="true" data-translation-id="279" data-translation-checksum="885548d37011e9090dde2a4f5007b07d81f4890cecf74f10f8ba8cc2bc552b33189d12fbea9a45b55d046b6dd670423b023bd1d388aa4563564093d96a823172"
data-translated="false">
<a class="contact-icon-telephone" href="/help-and-support/contact-us/telephone" target="_blank">Telephone</a>
</h3>
<p data-translation-block="true" data-translation-id="280" data-translation-checksum="441c4619eb0f28ebe447ad7379bb61d2ecb2e95781eb3354d2cb1f1515ea6833aabc4e4b67e2a1ef66cd7bda9dffc381056371a0aef21d94da5afededab48c46"
data-translated="false">If you have a question about travel or trade, including bringing goods in and out of Australia you can call us Monday to Friday from 9am to 5pm AEST.</p>
<p data-translation-block="true" data-translation-id="281" data-translation-checksum="9f4d7d300f97736b3f00b023a05472a68259778bd64cb60230a7a9af42a1345b861d8ec455a998580dd8aa73ba0a256c68d8af3903598abf17884dbb61266704"
data-translated="false">
<a href="/help-and-support/contact-us/telephone" target="_blank">Call us</a>
</p>
</div>
<div class="col-sm-4" data-translation-block="false" data-translation-id="282">
<h3 data-translation-block="true" data-translation-id="283" data-translation-checksum="67d73990fa96c5ca12c0cd3355b0abfa40ad23fc4225959ff64cd4c5c4f69319b9c906210f84ede6b63bc9ec2f5b132b8d76386dfbfad463719370395722e2ca"
data-translated="false">
<a class="contact-icon-location" href="/help-and-support/contact-us/offices" target="_blank">Find an office</a>
</h3>
<p data-translation-block="true" data-translation-id="284" data-translation-checksum="31a0ab24d8ba03c1fd59a68819c266c46dacdbe7d6353ffcf398fa6c478ff8024f66725a89780aba06986cdac1fe90f176142fefd969eecb9fd0d0c4057274e6"
data-translated="false">If you need to lodge cargo clearance paperwork, details about our offices in Australia. </p>
<p data-translation-block="true" data-translation-id="285" data-translation-checksum="90f7f3e1e969c0502ee7860377ce215ea71841ef56fe40207dc167d81bcfe6d8b9c92af384d587df1c5bd13c919a8663a098c2f8087044bb8e98c21c9fac6542"
data-translated="false">
<a href="/help-and-support/contact-us/offices" target="_blank">See our addresses and opening hours</a><br>
</p>
</div>
<div class="col-sm-4" data-translation-block="false" data-translation-id="286">
<h3 data-translation-block="true" data-translation-id="287" data-translation-checksum="03f1868f88e8220da95aa33df056a5413f257bdf11a81cea250eb578f3467116cb0561fd7edee776be9098ee94ff739831b24581fe2710065bd688dbb471e411"
data-translated="false">
<a class="contact-icon-form" href="/help-and-support/forms" target="_blank">Forms</a>
</h3>
<p data-translation-block="true" data-translation-id="288" data-translation-checksum="19e20156c41df4b9faac7b4c9e6eb2a69a807685404063788b612ac08c11f16920a13b7a7b61d468e0b78d62003fff2f05753ec957b7e5938f94b87a8742d635"
data-translated="false">Access our forms.</p>
<p data-translation-block="true" data-translation-id="289" data-translation-checksum="fd420ac0bcbfb4c59ffdc9d0c68424828d26ff65c819c31bfb61e4ef26611da6362b981ee683d648d791a643b21bff0b8cdb928d5896545353e6dfab98b7779b"
data-translated="false">
<a class="btn btn-block btn-cta external-link" href="https://www.homeaffairs.gov.au/help-and-support/departmental-forms/online-forms/complaints-compliments-and-suggestions" target="_blank">Compliments, complaints and suggestions</a>
</p>
<p data-translation-block="true" data-translation-id="290" data-translation-checksum="0071a4857406aeef447e9014a3116a1bfbf56b7e36682399072a1cc08e3796fb15f19547f6a64e48b3060a689a7f811822991798f54959a445b361f4d21a2de7"
data-translated="false">
<a class="btn btn-block btn-outline" href="/help-and-support/forms">PDF forms</a>
</p>
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<br>
<br>
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<!-- ===== Chat Bot ======== -->
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There are a few items that we get asked about often. Some of them are allowed,
some are not, and some require you to get a permit before bringing them in. Even
if an item is allowed, there might be some caveats.
Check out the list of common items
WHERE’S MY PARCEL?
Have you bought something online? Are you wondering where your parcel is?
Before you buy, review our information for online shoppers.
Find out what happens to your parcel when it arrives in Australia, and what you
might need to do.
REPORT SUSPICIOUS ACTIVITY OR SCAMS
Use the Border Watch Online Report for suspicious immigration, customs and trade
activity.
Report a scam to SCAMWATCH
NEED FURTHER ASSISTANCE?
TELEPHONE
If you have a question about travel or trade, including bringing goods in and
out of Australia you can call us Monday to Friday from 9am to 5pm AEST.
Call us
FIND AN OFFICE
If you need to lodge cargo clearance paperwork, details about our offices in
Australia.
See our addresses and opening hours
FORMS
Access our forms.
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Last updated: 6 February 2024
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throughout Australia and their continuing connection to land, sea and community.
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cultures and to their elders past, present and emerging.
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