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</form>Text Content
* Speak to an expert
* Log in
* Solutions
* SOLUTIONS
Appointment Scheduling
Walk-in Virtual Queuing
Click and Collect Pickup
Occupancy Counting
Event Booking
Task Management
PLATFORM
Business Intelligence
Solutions Overview
Platform Overview
Security
Integrations
* Our Clients
* Clients & Case Studies
* Success Stories
* ROI
* Proven ROI Results
* Calculate Your Potential ROI
* Plan Your ROI Goals
* Benefits by Department
* What is Retail Choreography
* Company
* About Us
* Contact Us
* Careers
* Qudini For Cause
* Become a Partner
* Media Center
* Resources
* Insights Hub
* Events & Webinars
NEW BEST PRACTICE GUIDE
Our new best practice guide explains how Appointment Booking Landing pages will
drive traffic to your in-store and virtual appointment services.
Download the guide here
LATEST CONSUMER SURVEY REPORT
Our latest consumer survey report shows which types of retail stores and banks
customers want to be able to schedule appointments within…
Download the report for your industry
RECENT CONSUMER SURVEY REPORT
Our recent consumer survey report shows how the pandemic has changed consumer
shopping habits and which habits will be here to stay…
Download the whitepaper here
UPCOMING WEBINAR
Our Upcoming Webinar will present consumer insights on how the pandemic has
changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET
| 11am PT).
Sign-up here
DRIVE SALES AND LOYALTY ACROSS YOUR STORES AND WEBSITE
By perfectly choreographing your customer experience with scheduled
appointments, virtual queues and fast-track order pickup.
Request a demo
POWERING THE WORLD’S LEADING RETAILERS AND BANKS
WITH OUR RETAIL CHOREOGRAPHY SUITE
* Appointment Scheduling Software
* Walk-in Virtual Queue System
* Online Event Booking System
* Occupancy Counting App
* Click and Collect Pickup System
* Task Management Software
HELPING BRANDS DURING AND BEYOND THE PANDEMIC WITH
* APPOINTMENTS FOR IN-STORE & VIRTUAL SERVICES
Offer a safe, convenient and premium service that drives foot traffic, sales
and loyalty – by enabling your customers to seamlessly schedule appointments
for in-store services, store visits and virtual services. An online booking
system built for retailers and banks.
Learn more
* VIRTUAL QUEUING FOR STORE VISITS & SERVICES
Retain walk-in customers by enabling them to join a virtual queue / digital
waitlist (by phone, a host or a kiosk) and receive personalized updates while
they wait to receive service or enter your store. Enable store associates to
seamlessly count store occupancy across multiple devices.
Learn more
* DOORSIDE / CURBSIDE PICKUP
Drive online sales and loyalty with seamless doorside and curbside pickup of
online orders. Qudini enables your BOPIS click and collect customers to
check-in by phone, host or kiosk and to receive updates while your store team
bring their order to them.
Learn more
LONG TERM SOLUTIONS TO SOLVE YOUR CHALLENGES ACROSS THE 3 PILLARS OF RETAIL
CHOREOGRAPHY
* EXPERIENCE
Modern customers are more demanding, fickle and vocal than ever before (they
want brands to work to win them)… And the pandemic has created a more
cautious yet omnichannel mindset.
To drive sales and loyalty brands need to offer superior and safe customer
experiences that build customer engagement and confidence.
* OPERATIONS
Stores have become less about pure transactions and more about building
relationships that convert across channels. This has created more intensive
service operations and tighter margins.
To build brand presence and profitability, retailers should use software
solutions to ensure seamless operations that make the most out of their
people and space.
* DATA
Brick-and-mortar data is disparate and hard to collect. The pandemic has
created an unpredictable new normal that we have yet to fully understand.
Fast, yet informed, reactions are key.
To win against the competition, brands need to capture more data to make
intelligent decisions that enhance their profitability and brand relevance.
INCREASE YOUR PROFITABILITY AND DRIVE LASTING BRAND RELEVANCE WITH…
SUPERIOR CUSTOMER EXPERIENCES… THAT ACQUIRE, CONVERT AND RETAIN BUSINESS
Enable your customers to easily access services from any channel (on a
pre-scheduled or walk-in basis) and keep them informed, engaged and at ease
while offering a more personalized experience.
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SEAMLESS OPERATIONS… THAT MAKE THE MOST OUT OF YOUR PEOPLE AND SPACE
Control your shop floor by easily managing your customers alongside your
colleague’s time, tasks and breaks. The only platform with an advanced desktop
platform and native apps for IOS and Android.
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GAME-CHANGING DATA INSIGHTS… THAT KEEP YOU TO AHEAD OF THE COMPETITION
Use our advanced analytics dashboards and email reports to understand who visits
your stores and why, how long things take and much more. AI-driven insights
enable you to predict and control your future.
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USE CASES
POWERING YOUR “SAFE STORE” AND “STORE OF THE FUTURE INITIATIVES”
* Denotes key software uses cases that the pandemic has been a catalyst for
* APPOINTMENTS & WALK-INS
* In-Person Services*
* Virtual Services*
* Store Visits*
* Occupancy Tracking*
* Contactless Order Pickup*
* In-store Activities and Facilities
* Call a Colleague
* Repairs / Personalization Services
* Store Meeter-Greeter App
* Clienteling – 360 Customer View
* E-Waiver / Digital Signature
* Customer Choreography
* Manage Colleague Availability & Breaks
* Field Consultants
* Pre-Orders
* Sales Follow-up Reminders
* Dwell Spaces
* Seasonal Activities
* EVENTS
* In-Person Events and Workshops
* Virtual Events and Classes*
* VIP Events
* Employee Events & Training Workshops
* TASKS
* Manage Colleague Time and Breaks
* Head Office to Store Communications*
* Store Level Communications
* Merchandising Actions
* Marketing Tasks
* Day-to-Day Store Oversight
* Repeating Store Tasks
* Compliance Tasks
* Training Resources
* Motivational Messages and Tips
* Company News Updates
* Emergency Communications
POWERFUL PROVEN BENEFITS
* Acquire Customers
* Increase Sales
* Drive Loyalty and Advocacy
* Allocate Resources Better
* Improve Productivity
* Improve Use of Space
* Make Smarter Decisions
* Centralize Software Tools
* Enhance Your Competitive Advantage
WHAT OUR CLIENTS SAY
* We’re Quick to Implement
Learning to use Qudini is really really simple, the steps are really easy.
The user interface is really simple. It took me about half a day to learn how
to utilise all the services.
Store Team, Samsung
* We’re the Best
We’ve been working with Qudini for a number of years now and we went through
a robust selection process looking at the global industry leaders and we
found that the flexibility and the speed at which Qudini worked, really
allowed us to roll forward with what we have now.
Head Office Team, Samsung
* We’re the Future of Experience
Qudini is one of the best systems we have seen to achieve a truly exceptional
experience for our consumers.
Head Office Team, Philip Morris International IQOS
* We Increase Sales
Qudini has enabled us to have a much more pleasant customer experience in the
store and we can definitely see that we’ve had a percentage growth in terms
of revenue.
Franchise Owner, Specsavers (Eyewear Retailer)
* We Save Time and Costs
Qudini allows me to allocate resources more effectively so that the team
functions more efficiently than ever before.
Branch Manager, NatWest (Bank)
* We Inspire Loyalty
For us, it’s all about retention. And Qudini allows us to give that value-add
to ensure we are providing the best possible experience for customers at the
start and end of their journey.
Head Office, Samsung (Electronics)
* We Improve Decision Making
Qudini has really helped us to understand how our stores are planning time
and utilising people in-store. It also gives us some really clear insights
into when customers are coming in and what they are coming in to ask us.
Head Office, O2 (Telecoms)
* We’re Indispensable
If Qudini was taken away from the store, I am not entirely sure how I would
cope. I wouldn’t even want to imagine life without Qudini.
Store Manager, Specsavers (Eyewear retailer)
* We’re Quick to Implement
Learning to use Qudini is really really simple, the steps are really easy.
The user interface is really simple. It took me about half a day to learn how
to utilise all the services.
Store Team, Samsung
* We’re the Best
We’ve been working with Qudini for a number of years now and we went through
a robust selection process looking at the global industry leaders and we
found that the flexibility and the speed at which Qudini worked, really
allowed us to roll forward with what we have now.
Head Office Team, Samsung
* We’re the Future of Experience
Qudini is one of the best systems we have seen to achieve a truly exceptional
experience for our consumers.
Head Office Team, Philip Morris International IQOS
* We Increase Sales
Qudini has enabled us to have a much more pleasant customer experience in the
store and we can definitely see that we’ve had a percentage growth in terms
of revenue.
Franchise Owner, Specsavers (Eyewear Retailer)
* We Save Time and Costs
Qudini allows me to allocate resources more effectively so that the team
functions more efficiently than ever before.
Branch Manager, NatWest (Bank)
* We Inspire Loyalty
For us, it’s all about retention. And Qudini allows us to give that value-add
to ensure we are providing the best possible experience for customers at the
start and end of their journey.
Head Office, Samsung (Electronics)
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YOUR PERFECT PARTNER…. AGILE, FLEXIBLE AND COLLABORATIVE
We Put Clients First.
“We are really impressed with you [Qudini] as a partner. The insight and value
you are driving for us is great. The speed of which you reply to our requests is
phenomenal and the attention to detail is fantastic, as well.”
Head Office Team, Burberry
(Click the video on the right to hear what 4 of our clients say)
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NEW BEST PRACTICE GUIDE
Our new best practice guide explains how Appointment Booking Landing pages will
drive traffic to your in-store and virtual appointment services.
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LATEST CONSUMER SURVEY REPORT
Our latest consumer survey report shows which types of retail stores and banks
customers want to be able to schedule appointments within…
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RECENT CONSUMER SURVEY REPORT
Our recent consumer survey report shows how the pandemic has changed consumer
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