www.maestroqa.com
Open in
urlscan Pro
18.102.16.191
Public Scan
Submitted URL: https://click.maestroqa.com/Njk4LVVQQy02MzgAAAGWOph_fNNkiIzmPfR6Crdd4uLppmWOZv9odMAMtNMGEuRy5j5sAkxUVuLGa_QOTftKh7QK1jo=
Effective URL: https://www.maestroqa.com/blog?mkt_tok=Njk4LVVQQy02MzgAAAGWOph_fDLKW1MUPZH2YC-tnC2NrskwdR0R9DMNpdbVjLRXFnTmPYNsQXCviqSTkgG...
Submission: On October 17 via api from US — Scanned from DE
Effective URL: https://www.maestroqa.com/blog?mkt_tok=Njk4LVVQQy02MzgAAAGWOph_fDLKW1MUPZH2YC-tnC2NrskwdR0R9DMNpdbVjLRXFnTmPYNsQXCviqSTkgG...
Submission: On October 17 via api from US — Scanned from DE
Form analysis 4 forms found in the DOM
Name: wf-form-Blog-Search-Form — GET
<form id="wf-form-Blog-Search-Form" name="wf-form-Blog-Search-Form" data-name="Blog Search Form" method="get" data-wf-page-id="6633f2ebd229ad4ed652db32" data-wf-element-id="6f61cf19-07f8-ce92-a61b-273f6825f83c" aria-label="Blog Search Form"
data-hs-cf-bound="true">
<div class="blog_article-nav-search-div"><input class="blog_article-nav-search-field w-input" maxlength="256" name="Blog-Search" fs-cmsfilter-field="*" data-name="Blog Search" placeholder="Search the blog..." type="text" id="Blog-Search"
required=""><input class="hide w-input" maxlength="256" name="Hidden" data-name="Hidden" placeholder="" type="text" id="Hidden"
required=""><a href="#" class="blog_article-nav-search-icon w-inline-block"><img loading="lazy" src="https://cdn.prod.website-files.com/5c3733a419ea1ee68a44642a/663034105e6d4545bd3e4e72_blog-search.svg" alt=""></a></div><input type="submit"
data-wait="Please wait..." class="hide w-button" value="Submit">
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<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field"><label id="label-firstname-0b4139fe-6e97-4a5f-879e-718d147110b5" class="" placeholder="Enter your "
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<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="firstname-0b4139fe-6e97-4a5f-879e-718d147110b5" name="firstname" required="" placeholder="First Name*" type="text" class="hs-input" inputmode="text" autocomplete="given-name" value=""></div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field"><label id="label-lastname-0b4139fe-6e97-4a5f-879e-718d147110b5" class="" placeholder="Enter your " for="lastname-0b4139fe-6e97-4a5f-879e-718d147110b5"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="lastname-0b4139fe-6e97-4a5f-879e-718d147110b5" name="lastname" required="" placeholder="Last Name*" type="text" class="hs-input" inputmode="text" autocomplete="family-name" value=""></div>
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<div class="hs_number_of_agents_hubspot__c hs-number_of_agents_hubspot__c hs-fieldtype-select field hs-form-field"><label id="label-number_of_agents_hubspot__c-0b4139fe-6e97-4a5f-879e-718d147110b5" class="" placeholder="Enter your "
for="number_of_agents_hubspot__c-0b4139fe-6e97-4a5f-879e-718d147110b5"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><select id="number_of_agents_hubspot__c-0b4139fe-6e97-4a5f-879e-718d147110b5" required="" class="hs-input is-placeholder" name="number_of_agents_hubspot__c">
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<option value="51-100">51-100</option>
<option value="101-250">101-250</option>
<option value="251-500">251-500</option>
<option value="501-1000">501-1000</option>
<option value="1000+">1000+</option>
<option value="Not Applicable">Not Applicable</option>
<option value="1-50">1-50</option>
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<div class="hs_0-2/name hs-0-2/name hs-fieldtype-text field hs-form-field"><label id="label-0-2/name-0b4139fe-6e97-4a5f-879e-718d147110b5" class="" placeholder="Enter your " for="0-2/name-0b4139fe-6e97-4a5f-879e-718d147110b5"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="0-2/name-0b4139fe-6e97-4a5f-879e-718d147110b5" name="0-2/name" required="" placeholder="Company Name*" type="text" class="hs-input" inputmode="text" value=""></div>
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<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-0b4139fe-6e97-4a5f-879e-718d147110b5" class="" placeholder="Enter your " for="email-0b4139fe-6e97-4a5f-879e-718d147110b5"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-0b4139fe-6e97-4a5f-879e-718d147110b5" name="email" required="" placeholder="Work email*" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
<div class="hs-dependent-field">
<div class="hs_crm hs-crm hs-fieldtype-select field hs-form-field"><label id="label-crm-0b4139fe-6e97-4a5f-879e-718d147110b5" class="" placeholder="Enter your " for="crm-0b4139fe-6e97-4a5f-879e-718d147110b5"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><select id="crm-0b4139fe-6e97-4a5f-879e-718d147110b5" required="" class="hs-input is-placeholder" name="crm">
<option disabled="" value="">CRM*</option>
<option value="Zendesk">Zendesk</option>
<option value="Salesforce">Salesforce</option>
<option value="Kustomer">Kustomer</option>
<option value="Talkdesk">Talkdesk</option>
<option value="Intercom">Intercom</option>
<option value="Freshdesk">Freshdesk</option>
<option value="Helpshift">Helpshift</option>
<option value="Other">Other</option>
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<div class="hs_jobtitle hs-jobtitle hs-fieldtype-text field hs-form-field"><label id="label-jobtitle-0b4139fe-6e97-4a5f-879e-718d147110b5" class="" placeholder="Enter your " for="jobtitle-0b4139fe-6e97-4a5f-879e-718d147110b5"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="jobtitle-0b4139fe-6e97-4a5f-879e-718d147110b5" name="jobtitle" required="" placeholder="Job title*" type="text" class="hs-input" inputmode="text" autocomplete="organization-title" value=""></div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Submit"></div>
</div>
<div class="legal-consent-container">
<div>
<div class="hs-dependent-field">
<div class="hs_LEGAL_CONSENT.subscription_type_7248106 hs-LEGAL_CONSENT.subscription_type_7248106 hs-fieldtype-booleancheckbox field hs-form-field">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul class="inputs-list">
<li class="hs-form-booleancheckbox"><label for="LEGAL_CONSENT.subscription_type_7248106-0b4139fe-6e97-4a5f-879e-718d147110b5" class="hs-form-booleancheckbox-display"><input
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MaestroQA.</span></label></li>
</ul>
</div>
</div>
</div>
<legend class="hs-field-desc checkbox-desc" style="display: none;"></legend>
</div>
<div class="hs-richtext">
<p>By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy.</p>
</div>
</div><input name="hs_context" type="hidden"
value="{"embedAtTimestamp":"1729188385618","formDefinitionUpdatedAt":"1713367849104","lang":"en","legalConsentOptions":"{\"legitimateInterestSubscriptionTypes\":[7248106],\"communicationConsentCheckboxes\":[{\"communicationTypeId\":7248106,\"label\":\"I agree to receive other communications from MaestroQA.\",\"required\":false}],\"legitimateInterestLegalBasis\":\"LEGITIMATE_INTEREST_PQL\",\"processingConsentType\":\"IMPLICIT\",\"processingConsentCheckboxLabel\":\"I agree to allow maestroqa.com to store and process my personal data.\",\"privacyPolicyText\":\"<p>By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy.</p>\",\"isLegitimateInterest\":false}","embedType":"REGULAR","clonedFromForm":"3291f4f7-8a51-4d67-8c23-a44377ecc8ab","renderRawHtml":"true","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36","pageTitle":"MaestroQA Blog","pageUrl":"https://www.maestroqa.com/blog?mkt_tok=Njk4LVVQQy02MzgAAAGWOph_fDLKW1MUPZH2YC-tnC2NrskwdR0R9DMNpdbVjLRXFnTmPYNsQXCviqSTkgGO5RRaUhqq3ZvO8mxwcmm8KMGwttDADrBOgVlwXNcoOQ","referrer":"https://click.maestroqa.com/","urlParams":{"mkt_tok":"Njk4LVVQQy02MzgAAAGWOph_fDLKW1MUPZH2YC-tnC2NrskwdR0R9DMNpdbVjLRXFnTmPYNsQXCviqSTkgGO5RRaUhqq3ZvO8mxwcmm8KMGwttDADrBOgVlwXNcoOQ"},"isHubSpotCmsGeneratedPage":false,"hutk":"6fd17ae61a800d5b5fa3a88787f68e07","__hsfp":90950173,"__hssc":"157107044.1.1729188390057","__hstc":"157107044.6fd17ae61a800d5b5fa3a88787f68e07.1729188390057.1729188390057.1729188390057.1","formTarget":"#hbspt-form-14aad51d-593b-4bd8-926f-5406f83b2d20","boolCheckBoxFields":"LEGAL_CONSENT.subscription_type_7248106","rumScriptExecuteTime":4216.300000190735,"rumTotalRequestTime":5209.800000190735,"rumTotalRenderTime":5248.39999961853,"rumServiceResponseTime":993.5,"rumFormRenderTime":38.59999942779541,"connectionType":"4g","firstContentfulPaint":0,"largestContentfulPaint":0,"locale":"en","timestamp":1729188390105,"originalEmbedContext":{"portalId":"6381197","formId":"0b4139fe-6e97-4a5f-879e-718d147110b5","region":"na1","target":"#hbspt-form-14aad51d-593b-4bd8-926f-5406f83b2d20","isBuilder":false,"isTestPage":false,"isPreview":false,"isMobileResponsive":true},"correlationId":"14aad51d-593b-4bd8-926f-5406f83b2d20","renderedFieldsIds":["firstname","lastname","number_of_agents_hubspot__c","0-2/name","email","crm","jobtitle","LEGAL_CONSENT.subscription_type_7248106"],"captchaStatus":"NOT_APPLICABLE","emailResubscribeStatus":"NOT_APPLICABLE","isInsideCrossOriginFrame":false,"source":"forms-embed-1.6227","sourceName":"forms-embed","sourceVersion":"1.6227","sourceVersionMajor":"1","sourceVersionMinor":"6227","allPageIds":{},"_debug_embedLogLines":[{"clientTimestamp":1729188385960,"level":"INFO","message":"Retrieved pageContext values which may be overriden by the embed context: {\"pageTitle\":\"MaestroQA Blog\",\"pageUrl\":\"https://www.maestroqa.com/blog?mkt_tok=Njk4LVVQQy02MzgAAAGWOph_fDLKW1MUPZH2YC-tnC2NrskwdR0R9DMNpdbVjLRXFnTmPYNsQXCviqSTkgGO5RRaUhqq3ZvO8mxwcmm8KMGwttDADrBOgVlwXNcoOQ\",\"referrer\":\"https://click.maestroqa.com/\",\"userAgent\":\"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36\",\"urlParams\":{\"mkt_tok\":\"Njk4LVVQQy02MzgAAAGWOph_fDLKW1MUPZH2YC-tnC2NrskwdR0R9DMNpdbVjLRXFnTmPYNsQXCviqSTkgGO5RRaUhqq3ZvO8mxwcmm8KMGwttDADrBOgVlwXNcoOQ\"},\"isHubSpotCmsGeneratedPage\":false}"},{"clientTimestamp":1729188385962,"level":"INFO","message":"Retrieved countryCode property from normalized embed definition response: \"DE\""},{"clientTimestamp":1729188390095,"level":"INFO","message":"Retrieved analytics values from API response which may be overriden by the embed context: {\"hutk\":\"6fd17ae61a800d5b5fa3a88787f68e07\"}"}]}"><iframe
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<style type="text/css">
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<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
<div class="mktoOffset" style="width: 10px;"></div>
<div class="mktoFieldWrap mktoRequiredField"><label id="LblFirstName" for="FirstName" class="mktoLabel mktoHasWidth" style="width: 10px;">
<div class="mktoAsterix">*</div>
</label>
<div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="FirstName" name="FirstName" placeholder="First Name" maxlength="255" aria-labelledby="LblFirstName InstructFirstName" type="text"
class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
<div class="mktoOffset" style="width: 10px;"></div>
<div class="mktoFieldWrap mktoRequiredField"><label id="LblCompany" for="Company" class="mktoLabel mktoHasWidth" style="width: 10px;">
<div class="mktoAsterix">*</div>
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<div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Company" name="Company" placeholder="Company" maxlength="255" aria-labelledby="LblCompany InstructCompany" type="text"
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<div class="mktoClear"></div>
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<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
<div class="mktoOffset" style="width: 10px;"></div>
<div class="mktoFieldWrap mktoRequiredField"><label id="LblLastName" for="LastName" class="mktoLabel mktoHasWidth" style="width: 10px;">
<div class="mktoAsterix">*</div>
</label>
<div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="LastName" name="LastName" placeholder="Last Name" maxlength="255" aria-labelledby="LblLastName InstructLastName" type="text"
class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;"><span id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
<div class="mktoOffset" style="width: 10px;"></div>
<div class="mktoFieldWrap mktoRequiredField"><label id="Lblnumber_of_agents_hubspot__c" for="number_of_agents_hubspot__c" class="mktoLabel mktoHasWidth" style="width: 10px;">
<div class="mktoAsterix">*</div>
</label>
<div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><select id="number_of_agents_hubspot__c" name="number_of_agents_hubspot__c" aria-labelledby="Lblnumber_of_agents_hubspot__c Instructnumber_of_agents_hubspot__c"
class="mktoField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;">
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<option value="<15"><15</option>
<option value="15-50">15-50</option>
<option value="51-100">51-100</option>
<option value="101-250">101-250</option>
<option value="251-500">251-500</option>
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<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
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<div class="mktoClear"></div>
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<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
<div class="mktoOffset" style="width: 10px;"></div>
<div class="mktoFieldWrap mktoRequiredField"><label id="LblEmail" for="Email" class="mktoLabel mktoHasWidth" style="width: 10px;">
<div class="mktoAsterix">*</div>
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<div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Email" name="Email" placeholder="Work Email" maxlength="255" aria-labelledby="LblEmail InstructEmail" type="email"
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<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
<div class="mktoOffset" style="width: 10px;"></div>
<div class="mktoFieldWrap mktoRequiredField"><label id="LblCRM__c" for="CRM__c" class="mktoLabel mktoHasWidth" style="width: 10px;">
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<div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><select id="CRM__c" name="CRM__c" aria-labelledby="LblCRM__c InstructCRM__c" class="mktoField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;">
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<option value="Zendesk">Zendesk</option>
<option value="Salesforce">Salesforce</option>
<option value="Kustomer">Kustomer</option>
<option value="Talkdesk">Talkdesk</option>
<option value="Intercom">Intercom</option>
<option value="Freshdesk">Freshdesk</option>
<option value="Helpshift">Helpshift</option>
<option value="Gladly">Gladly</option>
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<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
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<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
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<div class="mktoFieldWrap mktoRequiredField"><label id="LblTitle" for="Title" class="mktoLabel mktoHasWidth" style="width: 10px;">
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<div class="mktoFormRow">
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<div class="mktoFieldWrap">
<div class="mktoHtmlText mktoHasWidth" style="width: 500px;">
<p style="padding-left: 30px;">By entering your email address, you agree to receive marketing communications in accordance with our
<a href="https://global-uploads.webflow.com/5c3733a419ea1ee68a44642a/610ab2454ce4a91f91c818aa_Privacy%20Policy%20(8.2.2021).pdf" target="_blank" id="">Privacy Policy</a>. <br></p>
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<div class="mktoFormRow"><input type="hidden" name="UTM_Campaign__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
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Products Use Cases Customers Resources Community Features Overview View all features Auto QA Supercharge your QA QA Reporting Customizable report builder Scorecard Builder Customizable QA scorecards Calibrations Calibration workflows Coaching Actionable coaching workflows Workflow Automations Automated QA workflows Screen Capture Improve agent experiences Transcriptions Accurate & reliable transcriptions Root Cause Analysis Discover In-Depth Insights Performance Dashboard Elevate agent performance Customer Experience Team Exceptional Customer Experiences Leaderboards Friendly Competition, Amplified Co-Pilot Efficient AI calibration AI Analytics Dive deeper into data Integrations Overview View all integrations Gladly MaestroQA + Gladly Ada MaestroQA + Ada Zendesk MaestroQA + Zendesk Salesforce MaestroQA + Salesforce Agyle Time MaestroQA + Agyle Time Seismic Learning MaestroQA + Seismic Learning Assembled MaestroQA + Assembled Five9 MaestroQA + Five9 Qualtrics MaestroQA + Qualtrics GetFeedback MaestroQA + GetFeedback Request Pricing Learn About Pricing Request Demo Get a Personalized Demo By USE CASE Chatbot QA Call Center Customer Support Data Loss Prevention Voice of the Customer BPO Management Trust & Safety Data Loss Prevention Regulations QA See All Use Cases BY Industry eCommerce People Services Marketplaces Financial Services Gambling B2B Software Insurance Healthcare Social Media By Role QA Managers Team Leaders Executives Alternatives MaestroQA vs Talkdesk MaestroQA vs Stella MaestroQA vs Loris MaestroQA vs Medallia MaestroQA vs Tethr MaestroQA vs Playvox MaestroQA vs Observe.Ai MaestroQA vs Level.Ai MaestroQA vs Klaus MaestroQA vs Virtual Observer Customers Our Customers Customer Stories Resident’s journey to customer support excellence TaskRabbit's Journey to Fraud Prevention Performance Excellence Getaround's Journey to Agent Performance Excellence View All Resources Blog eBooks Careers Our Customers Events Webinars Founder Series Death of the QA Score View All More How to Improve Customer Satisfaction Improve Your First Call Resolution The Art of Conversation CX Summit NYC Fall 2024 Login Get Pricing Request Demo Product Features Overview Auto QA Performance Dashboard QA Reporting Scorecard Builder Calibrations Coaching Workflow Automations Screen Capture Transcriptions Root Cause Analysis Customer Experience Team Leaderboards Co-Pilot AI Analytics Integrations Overview Gladly Ada Zendesk Salesforce Agyle Time Seismic Learning Assembled Five9 Qualtrics GetFeedback Request Pricing Request Demo Use Cases BY USE CASE Chatbot QA Call Center Customer Support Data Loss Prevention Voice of the Customer BPO Management See All Use Cases BY Role QA Managers Team Leaders Executives BY Industry eCommerce People Services Marketplaces Financial Services Gambling B2B Software Insurance Healthcare Social Media Alternatives MaestroQA vs Talkdesk MaestroQA vs Stella MaestroQA vs Loris MaestroQA vs Medallia MaestroQA vs Tethr MaestroQA vs Playvox MaestroQA vs Observe.Ai MaestroQA vs Level.Ai MaestroQA vs Klaus MaestroQA vs Virtual Observer Customers Customers Our Customers Customer Stories Resident’s journey to customer support excellence TaskRabbit's Journey to Fraud Prevention Performance Excellence Getaround's Journey to Agent Performance Excellence View All Customer Stories Resources Resources Blog eBooks Careers Our Customers Events Webinars FOunder Series Death of the QA Score View All CX Summit NYC - Fall 2024 Login Pricing Request Demo HomeAll Blogs Topics AI & Technology in CX Agent Coaching & Development BPO & Outsourcing CX Leadership & Strategy Call Center KPIs & Performance Management Call Center Performance Management Company News Customer Experience & Satisfaction Quality Assurance Quality ManagementAuto QAArtificial IntelligenceCustomer Experience Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Quality Assurance HOW QA IS TRANSFORMING SALES Learn how QA is transforming sales by improving interactions, refining strategies, and guiding smarter decisions, with insights from Gorgias. Read Blog QUALITY ASSURANCE Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement. See All Articles HOW QA IS TRANSFORMING SALES Learn how QA is transforming sales by improving interactions, refining strategies, and guiding smarter decisions, with insights from Gorgias. ELEVATING TRUST AND SAFETY THROUGH QA: HOW TASKRABBIT SETS THE STANDARD Explore TaskRabbit's leadership in Trust and Safety QA with proactive risk management and advanced fraud prevention strategies that enhance customer experience. CEO/CX Strategy NAVIGATING LEGAL RISKS WHEN USING AI IN CALL CENTERS Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, along with guest expert Stacey Chiu from Michelman & Robinson LLP, for an enlightening discussion on navigating the legal complexities of AI in call centers. Discover how organizations can leverage AI technology while safeguarding against legal risks in performance evaluations and recruitment. Learn to balance efficiency with ethical considerations and ensure compliance in an evolving regulatory landscape. Thursday, Oct 17, 2024 @ 11AM PT / 2PM ET Register Now AGENT COACHING & DEVELOPMENT Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance. See All Articles UNLOCKING SUPERIOR CX: THE BOMBAS BLUEPRINT FOR QUALITY AND COACHING Explore Bombas' use of MaestroQA for cutting-edge customer service and agent empowerment. Learn about effective call center coaching techniques and QA strategies that enhance CSAT and set new standards in customer experience innovation. AGENT EMPOWERMENT: 5 TACTICS FOR CUSTOMER RETENTION FROM INDUSTRY LEADERS Discover 5 transformative tactics for agent empowerment, driving customer retention. Dive into industry insights from Rent the Runway, Staples Canada, Gousto & more. AI & TECHNOLOGY IN CX Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support. See All Articles HOW TO OPTIMIZE YOUR CHATBOT STRATEGY: QA’S CRITICAL ROLE IN ENHANCING ACCURACY & EFFECTIVENESS Explore how Quality Assurance revolutionizes chatbot interactions for optimal customer service. Learn effective QA strategies and insights from industry leaders at our CX summit to enhance chatbot effectiveness and accuracy with MaestroQA. NAVIGATING AI PITFALLS AND ENHANCING CX IN CALL CENTERS Learn how MaestroQA’s AI call center software enhances CX by leveraging contact center AI solutions and quality assurance while avoiding pitfalls. Discover GPT-powered customer support for improved efficiency and personalization. ALL ARTICLES MAESTROQA ACHIEVES PCI DSS 4.0 LEVEL 1 COMPLIANCE: LEADING THE WAY IN SECURE QA SOLUTIONS Lauren Alexander Discover how MaestroQA achieved PCI DSS 4.0 Level 1 compliance, solidifying its position as a leader in secure QA solutions. Learn about our proactive data security measures, comprehensive compliance portfolio, and advanced redaction capabilities for enhanced customer trust and protection. HOW TO OPTIMIZE YOUR CHATBOT STRATEGY: QA’S CRITICAL ROLE IN ENHANCING ACCURACY & EFFECTIVENESS Leanna Merrell Explore how Quality Assurance revolutionizes chatbot interactions for optimal customer service. Learn effective QA strategies and insights from industry leaders at our CX summit to enhance chatbot effectiveness and accuracy with MaestroQA. NAVIGATING AI PITFALLS AND ENHANCING CX IN CALL CENTERS Leanna Merrell Learn how MaestroQA’s AI call center software enhances CX by leveraging contact center AI solutions and quality assurance while avoiding pitfalls. Discover GPT-powered customer support for improved efficiency and personalization. BEYOND VOC: THE FUTURE OF CUSTOMER SERVICE CONVERSATION INTELLIGENCE Leanna Merrell Revolutionize customer service with MaestroQA's conversation intelligence. Enhance your VOC strategies and drive superior call center performance with advanced analytics. MASTERING CUSTOMER INTERACTIONS IN THE AGE OF DSAT Leanna Merrell Explore advanced DSAT strategies to enhance customer interactions in our latest blog. Learn how DSAT analysis, training, and software can transform your call center's approach to customer service, empowering agents and ensuring customer loyalty. ELEVATING CALL CENTER PERFORMANCE WITH SIX SIGMA AND MAESTROQA Lauren Alexander Boost call center performance with Six Sigma and MaestroQA. Explore metrics and strategies for continuous improvement and quality assurance in customer service. THE ESSENTIAL GUIDE TO CHATBOT QUALITY ASSURANCE: ENSURING EXCELLENCE IN EVERY INTERACTION Leanna Merrell Explore chatbot best practices and quality assurance in our comprehensive guide. Learn how to enhance your customer support chatbot with advanced chatbot analytics and dashboard insights for superior chatbot QA. NAVIGATING AI IMPLEMENTATION STRATEGY IN CUSTOMER EXPERIENCE: RISKS AND STRATEGIES Leanna Merrell Explore AI implementation strategies in customer experience, focusing on ethical considerations, risk management, and maintaining transparency. UNLOCKING SUPERIOR CX: THE BOMBAS BLUEPRINT FOR QUALITY AND COACHING Leanna Merrell Explore Bombas' use of MaestroQA for cutting-edge customer service and agent empowerment. Learn about effective call center coaching techniques and QA strategies that enhance CSAT and set new standards in customer experience innovation. Load More Request a demo See the product in action + learn how we improve service quality Number of Agents?*<1515-5051-100101-250251-500501-10001000+Not Applicable1-50 CRM*ZendeskSalesforceKustomerTalkdeskIntercomFreshdeskHelpshiftOther * I agree to receive other communications from MaestroQA. 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