status.dpondemand.io
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Submission: On November 11 via manual from HK — Scanned from DE
Submission: On November 11 via manual from HK — Scanned from DE
Form analysis 2 forms found in the DOM
POST /subscriptions/new-email
<form id="subscribe-form-email" action="/subscriptions/new-email" accept-charset="UTF-8" data-remote="true" method="post"><input name="utf8" type="hidden" value="✓">
<!-- make sure not to put cookie values in here since this gets cached -->
<label for="email">Email address:</label>
<input name="email" id="email" type="text" class="full-width" data-js-hook="email-notification-field" autocomplete="email">
<input type="hidden" name="captcha_error" id="captcha_error" value="false">
<div>
<div class="grecaptcha-badge" data-style="bottomright"
style="width: 256px; height: 60px; position: fixed; visibility: hidden; display: block; transition: right 0.3s ease 0s; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA"
src="https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&k=6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz&co=aHR0cHM6Ly9zdGF0dXMuZHBvbmRlbWFuZC5pbzo0NDM.&hl=de&v=Ixi5IiChXmIG6rRkjUa1qXHT&size=invisible&cb=622ctr8jbl39"
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<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div><input type="submit" value="Subscribe via Email" class="flat-button full-width g-recaptcha" id="subscribe-btn-email" data-disabled-text="Subscribing..." data-sitekey="6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz"
data-callback="submitNewEmailSubscriber" data-error-callback="emailSubscriberCaptchaError">
<div class="terms_and_privacy_information bottom small"> This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and
<a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div>
</form>POST /subscriptions/new-sms
<form id="subscribe-form-sms" action="/subscriptions/new-sms" accept-charset="UTF-8" data-remote="true" method="post"><input name="utf8" type="hidden" value="✓">
<div class="control-group">
<div class="controls externalities-sms-container">
<!-- make sure not to put cookie values in here since this gets cached -->
<label for="phone-country">Country code:</label>
<div id="phone-number-country-code" class="phone-country-wrapper">
<select name="phone_country" id="phone-country" data-js-hook="phone-country" class="phone-country">
<option value="af">Afghanistan (+93)</option>
<option value="al">Albania (+355)</option>
<option value="dz">Algeria (+213)</option>
<option value="as">American Samoa (+1)</option>
<option value="ad">Andorra (+376)</option>
<option value="ao">Angola (+244)</option>
<option value="ai">Anguilla (+1)</option>
<option value="ag">Antigua and Barbuda (+1)</option>
<option value="ar">Argentina (+54)</option>
<option value="am">Armenia (+374)</option>
<option value="aw">Aruba (+297)</option>
<option value="au">Australia/Cocos/Christmas Island (+61)</option>
<option value="at">Austria (+43)</option>
<option value="az">Azerbaijan (+994)</option>
<option value="bs">Bahamas (+1)</option>
<option value="bh">Bahrain (+973)</option>
<option value="bd">Bangladesh (+880)</option>
<option value="bb">Barbados (+1)</option>
<option value="by">Belarus (+375)</option>
<option value="be">Belgium (+32)</option>
<option value="bz">Belize (+501)</option>
<option value="bj">Benin (+229)</option>
<option value="bm">Bermuda (+1)</option>
<option value="bo">Bolivia (+591)</option>
<option value="ba">Bosnia and Herzegovina (+387)</option>
<option value="bw">Botswana (+267)</option>
<option value="br">Brazil (+55)</option>
<option value="bn">Brunei (+673)</option>
<option value="bg">Bulgaria (+359)</option>
<option value="bf">Burkina Faso (+226)</option>
<option value="bi">Burundi (+257)</option>
<option value="kh">Cambodia (+855)</option>
<option value="cm">Cameroon (+237)</option>
<option value="ca">Canada (+1)</option>
<option value="cv">Cape Verde (+238)</option>
<option value="ky">Cayman Islands (+1)</option>
<option value="cf">Central Africa (+236)</option>
<option value="td">Chad (+235)</option>
<option value="cl">Chile (+56)</option>
<option value="cn">China (+86)</option>
<option value="co">Colombia (+57)</option>
<option value="km">Comoros (+269)</option>
<option value="cg">Congo (+242)</option>
<option value="cd">Congo, Dem Rep (+243)</option>
<option value="cr">Costa Rica (+506)</option>
<option value="hr">Croatia (+385)</option>
<option value="cy">Cyprus (+357)</option>
<option value="cz">Czech Republic (+420)</option>
<option value="dk">Denmark (+45)</option>
<option value="dj">Djibouti (+253)</option>
<option value="dm">Dominica (+1)</option>
<option value="do">Dominican Republic (+1)</option>
<option value="eg">Egypt (+20)</option>
<option value="sv">El Salvador (+503)</option>
<option value="gq">Equatorial Guinea (+240)</option>
<option value="ee">Estonia (+372)</option>
<option value="et">Ethiopia (+251)</option>
<option value="fo">Faroe Islands (+298)</option>
<option value="fj">Fiji (+679)</option>
<option value="fi">Finland/Aland Islands (+358)</option>
<option value="fr">France (+33)</option>
<option value="gf">French Guiana (+594)</option>
<option value="pf">French Polynesia (+689)</option>
<option value="ga">Gabon (+241)</option>
<option value="gm">Gambia (+220)</option>
<option value="ge">Georgia (+995)</option>
<option value="de">Germany (+49)</option>
<option value="gh">Ghana (+233)</option>
<option value="gi">Gibraltar (+350)</option>
<option value="gr">Greece (+30)</option>
<option value="gl">Greenland (+299)</option>
<option value="gd">Grenada (+1)</option>
<option value="gp">Guadeloupe (+590)</option>
<option value="gu">Guam (+1)</option>
<option value="gt">Guatemala (+502)</option>
<option value="gn">Guinea (+224)</option>
<option value="gy">Guyana (+592)</option>
<option value="ht">Haiti (+509)</option>
<option value="hn">Honduras (+504)</option>
<option value="hk">Hong Kong (+852)</option>
<option value="hu">Hungary (+36)</option>
<option value="is">Iceland (+354)</option>
<option value="in">India (+91)</option>
<option value="id">Indonesia (+62)</option>
<option value="iq">Iraq (+964)</option>
<option value="ie">Ireland (+353)</option>
<option value="il">Israel (+972)</option>
<option value="it">Italy (+39)</option>
<option value="jm">Jamaica (+1)</option>
<option value="jp">Japan (+81)</option>
<option value="jo">Jordan (+962)</option>
<option value="ke">Kenya (+254)</option>
<option value="kr">Korea, Republic of (+82)</option>
<option value="xk">Kosovo (+383)</option>
<option value="kw">Kuwait (+965)</option>
<option value="kg">Kyrgyzstan (+996)</option>
<option value="la">Laos (+856)</option>
<option value="lv">Latvia (+371)</option>
<option value="lb">Lebanon (+961)</option>
<option value="ls">Lesotho (+266)</option>
<option value="lr">Liberia (+231)</option>
<option value="ly">Libya (+218)</option>
<option value="li">Liechtenstein (+423)</option>
<option value="lt">Lithuania (+370)</option>
<option value="lu">Luxembourg (+352)</option>
<option value="mo">Macao (+853)</option>
<option value="mk">Macedonia (+389)</option>
<option value="mg">Madagascar (+261)</option>
<option value="mw">Malawi (+265)</option>
<option value="my">Malaysia (+60)</option>
<option value="mv">Maldives (+960)</option>
<option value="ml">Mali (+223)</option>
<option value="mt">Malta (+356)</option>
<option value="mq">Martinique (+596)</option>
<option value="mr">Mauritania (+222)</option>
<option value="mu">Mauritius (+230)</option>
<option value="mx">Mexico (+52)</option>
<option value="mc">Monaco (+377)</option>
<option value="mn">Mongolia (+976)</option>
<option value="me">Montenegro (+382)</option>
<option value="ms">Montserrat (+1)</option>
<option value="ma">Morocco/Western Sahara (+212)</option>
<option value="mz">Mozambique (+258)</option>
<option value="na">Namibia (+264)</option>
<option value="np">Nepal (+977)</option>
<option value="nl">Netherlands (+31)</option>
<option value="nz">New Zealand (+64)</option>
<option value="ni">Nicaragua (+505)</option>
<option value="ne">Niger (+227)</option>
<option value="ng">Nigeria (+234)</option>
<option value="no">Norway (+47)</option>
<option value="om">Oman (+968)</option>
<option value="pk">Pakistan (+92)</option>
<option value="ps">Palestinian Territory (+970)</option>
<option value="pa">Panama (+507)</option>
<option value="py">Paraguay (+595)</option>
<option value="pe">Peru (+51)</option>
<option value="ph">Philippines (+63)</option>
<option value="pl">Poland (+48)</option>
<option value="pt">Portugal (+351)</option>
<option value="pr">Puerto Rico (+1)</option>
<option value="qa">Qatar (+974)</option>
<option value="re">Reunion/Mayotte (+262)</option>
<option value="ro">Romania (+40)</option>
<option value="ru">Russia/Kazakhstan (+7)</option>
<option value="rw">Rwanda (+250)</option>
<option value="ws">Samoa (+685)</option>
<option value="sm">San Marino (+378)</option>
<option value="sa">Saudi Arabia (+966)</option>
<option value="sn">Senegal (+221)</option>
<option value="rs">Serbia (+381)</option>
<option value="sc">Seychelles (+248)</option>
<option value="sl">Sierra Leone (+232)</option>
<option value="sg">Singapore (+65)</option>
<option value="sk">Slovakia (+421)</option>
<option value="si">Slovenia (+386)</option>
<option value="za">South Africa (+27)</option>
<option value="es">Spain (+34)</option>
<option value="lk">Sri Lanka (+94)</option>
<option value="kn">St Kitts and Nevis (+1)</option>
<option value="lc">St Lucia (+1)</option>
<option value="vc">St Vincent Grenadines (+1)</option>
<option value="sd">Sudan (+249)</option>
<option value="sr">Suriname (+597)</option>
<option value="sz">Swaziland (+268)</option>
<option value="se">Sweden (+46)</option>
<option value="ch">Switzerland (+41)</option>
<option value="tw">Taiwan (+886)</option>
<option value="tj">Tajikistan (+992)</option>
<option value="tz">Tanzania (+255)</option>
<option value="th">Thailand (+66)</option>
<option value="tg">Togo (+228)</option>
<option value="to">Tonga (+676)</option>
<option value="tt">Trinidad and Tobago (+1)</option>
<option value="tn">Tunisia (+216)</option>
<option value="tr">Turkey (+90)</option>
<option value="tc">Turks and Caicos Islands (+1)</option>
<option value="ug">Uganda (+256)</option>
<option value="ua">Ukraine (+380)</option>
<option value="ae">United Arab Emirates (+971)</option>
<option value="gb">United Kingdom (+44)</option>
<option selected="selected" value="us">United States (+1)</option>
<option value="uy">Uruguay (+598)</option>
<option value="uz">Uzbekistan (+998)</option>
<option value="ve">Venezuela (+58)</option>
<option value="vn">Vietnam (+84)</option>
<option value="vg">Virgin Islands, British (+1)</option>
<option value="vi">Virgin Islands, U.S. (+1)</option>
<option value="ye">Yemen (+967)</option>
<option value="zm">Zambia (+260)</option>
<option value="zw">Zimbabwe (+263)</option>
</select>
</div>
<label for="phone-number">Phone number:</label>
<input name="phone_number" id="phone-number" type="text" class="prepend full-width" data-js-hook="sms-notification-field">
<div class="clearfix"></div>
</div>
</div>
<input type="hidden" name="captcha_error" id="captcha_error" value="false">
<div>
<div class="grecaptcha-badge" data-style="none"
style="width: 256px; height: 60px; position: fixed; visibility: hidden; display: block; transition: right 0.3s ease 0s; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA"
src="https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&k=6LcH-b0UAAAAACVQtMb14LBhflMA9y0Nmu7l_W6d&co=aHR0cHM6Ly9zdGF0dXMuZHBvbmRlbWFuZC5pbzo0NDM.&hl=de&v=Ixi5IiChXmIG6rRkjUa1qXHT&size=invisible&cb=bm6frlx39wpq"
width="256" height="60" role="presentation" name="a-75sxl7yi6b1d" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
</div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response-1" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div><input type="submit" value="Subscribe via Text Message" class="flat-button full-width g-recaptcha" id="subscribe-btn-sms" data-disabled-text="Subscribing..." data-sitekey="6LcH-b0UAAAAACVQtMb14LBhflMA9y0Nmu7l_W6d"
data-callback="submitNewSmsSubscriber" data-error-callback="smsSubscriberCaptchaError">
<div class="terms_and_privacy_information bottom small">Message and data rates may apply. By subscribing you agree to the Atlassian
<a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/cloud-terms-of-service">Cloud Terms of Service</a>. This site is protected by reCAPTCHA and the Google
<a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a>
apply.</div>
</form>Text Content
Thales Data Protection on Demand x Get email notifications whenever Thales Data Protection on Demand creates, updates or resolves an incident. Email address: This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Get text message notifications whenever Thales Data Protection on Demand creates or resolves an incident. Country code: Afghanistan (+93) Albania (+355) Algeria (+213) American Samoa (+1) Andorra (+376) Angola (+244) Anguilla (+1) Antigua and Barbuda (+1) Argentina (+54) Armenia (+374) Aruba (+297) Australia/Cocos/Christmas Island (+61) Austria (+43) Azerbaijan (+994) Bahamas (+1) Bahrain (+973) Bangladesh (+880) Barbados (+1) Belarus (+375) Belgium (+32) Belize (+501) Benin (+229) Bermuda (+1) Bolivia (+591) Bosnia and Herzegovina (+387) Botswana (+267) Brazil (+55) Brunei (+673) Bulgaria (+359) Burkina Faso (+226) Burundi (+257) Cambodia (+855) Cameroon (+237) Canada (+1) Cape Verde (+238) Cayman Islands (+1) Central Africa (+236) Chad (+235) Chile (+56) China (+86) Colombia (+57) Comoros (+269) Congo (+242) Congo, Dem Rep (+243) Costa Rica (+506) Croatia (+385) Cyprus (+357) Czech Republic (+420) Denmark (+45) Djibouti (+253) Dominica (+1) Dominican Republic (+1) Egypt (+20) El Salvador (+503) Equatorial Guinea (+240) Estonia (+372) Ethiopia (+251) Faroe Islands (+298) Fiji (+679) Finland/Aland Islands (+358) France (+33) French Guiana (+594) French Polynesia (+689) Gabon (+241) Gambia (+220) Georgia (+995) Germany (+49) Ghana (+233) Gibraltar (+350) Greece (+30) Greenland (+299) Grenada (+1) Guadeloupe (+590) Guam (+1) Guatemala (+502) Guinea (+224) Guyana (+592) Haiti (+509) Honduras (+504) Hong Kong (+852) Hungary (+36) Iceland (+354) India (+91) Indonesia (+62) Iraq (+964) Ireland (+353) Israel (+972) Italy (+39) Jamaica (+1) Japan (+81) Jordan (+962) Kenya (+254) Korea, Republic of (+82) Kosovo (+383) Kuwait (+965) Kyrgyzstan (+996) Laos (+856) Latvia (+371) Lebanon (+961) Lesotho (+266) Liberia (+231) Libya (+218) Liechtenstein (+423) Lithuania (+370) Luxembourg (+352) Macao (+853) Macedonia (+389) Madagascar (+261) Malawi (+265) Malaysia (+60) Maldives (+960) Mali (+223) Malta (+356) Martinique (+596) Mauritania (+222) Mauritius (+230) Mexico (+52) Monaco (+377) Mongolia (+976) Montenegro (+382) Montserrat (+1) Morocco/Western Sahara (+212) Mozambique (+258) Namibia (+264) Nepal (+977) Netherlands (+31) New Zealand (+64) Nicaragua (+505) Niger (+227) Nigeria (+234) Norway (+47) Oman (+968) Pakistan (+92) Palestinian Territory (+970) Panama (+507) Paraguay (+595) Peru (+51) Philippines (+63) Poland (+48) Portugal (+351) Puerto Rico (+1) Qatar (+974) Reunion/Mayotte (+262) Romania (+40) Russia/Kazakhstan (+7) Rwanda (+250) Samoa (+685) San Marino (+378) Saudi Arabia (+966) Senegal (+221) Serbia (+381) Seychelles (+248) Sierra Leone (+232) Singapore (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) Spain (+34) Sri Lanka (+94) St Kitts and Nevis (+1) St Lucia (+1) St Vincent Grenadines (+1) Sudan (+249) Suriname (+597) Swaziland (+268) Sweden (+46) Switzerland (+41) Taiwan (+886) Tajikistan (+992) Tanzania (+255) Thailand (+66) Togo (+228) Tonga (+676) Trinidad and Tobago (+1) Tunisia (+216) Turkey (+90) Turks and Caicos Islands (+1) Uganda (+256) Ukraine (+380) United Arab Emirates (+971) United Kingdom (+44) United States (+1) Uruguay (+598) Uzbekistan (+998) Venezuela (+58) Vietnam (+84) Virgin Islands, British (+1) Virgin Islands, U.S. (+1) Yemen (+967) Zambia (+260) Zimbabwe (+263) Phone number: Message and data rates may apply. By subscribing you agree to the Atlassian Cloud Terms of Service. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Get incident updates and maintenance status messages in Slack. Subscribe via Slack By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy. Get the Atom Feed or RSS Feed. All Systems Operational Uptime over the past 90 days. View historical uptime. EU Region Operational 90 days ago 99.98 % uptime Today Management Console (EU Region) ? Operational 90 days ago 100.0 % uptime Today Luna Cloud HSM Services (EU Region) ? Operational 90 days ago 99.92 % uptime Today CipherTrust Key Management Services (EU Region) ? Operational 90 days ago 100.0 % uptime Today Platform APIs (EU Region) Operational 90 days ago 100.0 % uptime Today North America Region Operational 90 days ago 100.0 % uptime Today Management Console (NA Region) ? Operational 90 days ago 100.0 % uptime Today Luna Cloud HSM Services (NA Region) ? Operational 90 days ago 100.0 % uptime Today CipherTrust Key Management Services (NA Region) ? Operational 90 days ago 100.0 % uptime Today Platform APIs (NA Region) Operational 90 days ago 100.0 % uptime Today Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. RELATED No incidents or maintenance related to this downtime. Scheduled Maintenance Disruptive Maintenance - Luna Cloud HSM NA - USER ACTION REQUIRED Nov 12, 2022 13:00-15:00 UTC Update - Following the completion of the HSM upgrade there will be a short 30 minute maintenance performed on the Google EKM Key Broker service. Nov 09, 2022 - 12:24 UTC Scheduled - Data Protection on Demand will be performing maintenance on November 12 beginning at 13:00 UTC to upgrade HSM Firmware in the North America Region. As a result of this upgrade some users may need to perform a client restart to resume communication with the Luna Cloud HSM service. What to expect on November 12 The planned firmware upgrade includes a refresh to the certificate hierarchy that is used by the client to form the secure XTC connection to the HSM service. In order to avoid disruption to clients during the firmware upgrades, our standard firmware upgrade process is to clear traffic from an HSM, remove it from service, perform the upgrade, and then return that HSM back into service. In this case, due to the required certificate updates, some clients may experience failures if the application does not automatically restart the client to refresh these certificates. To minimize any service impacts, it is recommended that users monitor their applications during the maintenance period and are prepared to restart their client in the event of any connectivity issues. This activity will be performed between the following periods: • Planned Start Date: November 12, 2022 13:00 (UTC) • Planned End Date: November 12, 2022 15:00 (UTC) • Impact Duration: Varied based on application recovery All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal. Oct 26, 2022 - 17:06 UTC Maintenance Notification EU Region - Management Portal Nov 13, 2022 01:00-01:30 UTC Data Protection on Demand will be performing Scheduled Maintenance on Thursday November 13th, 2022 beginning at 01:00 UTC to perform database maintenance with impact to a number of platform components in the Europe Region. What to expect on November 13th For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests. This will have the following impacts for customers; · Access to the Data Protection on Demand web console will be unavailable · On-boarding of new tenants and submitting new service selections will be unavailable · Service management including service provisioning will be unavailable · No access to Platform APIs · No access to Salesforce and Azure Key Broker Services The operation of Luna Cloud HSM clients is not expected to be affected during this window. This activity will be performed between the following periods: Planned Start Date: November 13th, 01:00 (UTC) Planned End Date: November 13th, 01:30 (UTC) Impact Duration: 30 minutes during the window All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal. Posted on Nov 07, 2022 - 21:56 UTC Disruptive Maintenance - Luna Cloud HSM EU - USER ACTION REQUIRED Nov 13, 2022 13:00-15:00 UTC Update - Following the completion of the HSM upgrade there will be a short 30 minute maintenance performed on the Google EKM Key Broker service. Nov 09, 2022 - 12:25 UTC Scheduled - Data Protection on Demand will be performing maintenance on November 13 beginning at 13:00 UTC to upgrade HSM Firmware in the Europe Region. As a result of this upgrade some users may need to perform a client restart to resume communication with the Luna Cloud HSM service. What to expect on November 13 The planned firmware upgrade includes a refresh to the certificate hierarchy that is used by the client to form the secure XTC connection to the HSM service. In order to avoid disruption to clients during the firmware upgrades, our standard firmware upgrade process is to clear traffic from an HSM, remove it from service, perform the upgrade, and then return that HSM back into service. In this case, due to the required certificate updates, some clients may experience failures if the application does not automatically restart the client to refresh these certificates. To minimize any service impacts, it is recommended that users monitor their applications during the maintenance period and are prepared to restart their client in the event of any connectivity issues. This activity will be performed between the following periods: • Planned Start Date: November 13, 2022 13:00 (UTC) • Planned End Date: November 13, 2022 15:00 (UTC) • Impact Duration: Varied based on application recovery All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal. Oct 26, 2022 - 17:07 UTC Past Incidents Nov 11, 2022 No incidents reported today. Nov 10, 2022 No incidents reported. Nov 9, 2022 No incidents reported. Nov 8, 2022 No incidents reported. Nov 7, 2022 No incidents reported. Nov 6, 2022 No incidents reported. Nov 5, 2022 No incidents reported. Nov 4, 2022 No incidents reported. Nov 3, 2022 No incidents reported. Nov 2, 2022 No incidents reported. Nov 1, 2022 Disruptive Maintenance - CipherTrust Key Broker for Google Cloud EKM - EU Region Completed - The scheduled maintenance has been completed. Nov 1, 18:37 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 18:00 UTC Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on Tuesday November 1, 2022 to make important updates to CipherTrust Key Broker for Google Cloud EKM in the Europe Region. This change will require a brief service disruption for users of the Key Broker for Google EKM service. What to expect on Nov 1st During the maintenance the Key Broker for Google EKM service will not respond to requests and as a result keys, key rings and key stores will be inaccessible. In addition to the service downtime, the Key Broker for Google Cloud EKM service dashboard will be unavailable during the maintenance period. This activity will be performed between the following periods: Planned Start Date: November 1, 18:00 (UTC) Planned End Date: November 1, 18:45 (UTC) Impact Duration: 45 minutes All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal. Oct 25, 19:39 UTC Disruptive Maintenance - CipherTrust Key Broker for Google Cloud EKM - NA Region Completed - The scheduled maintenance has been completed. Nov 1, 17:34 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 17:01 UTC Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on Tuesday November 1, 2022 to make important updates to CipherTrust Key Broker for Google Cloud EKM in the North American Region. This change will require a brief service disruption for users of the Key Broker for Google EKM service. What to expect on Nov 1st During the maintenance the Key Broker for Google EKM service will not respond to requests and as a result keys, key rings and key stores will be inaccessible. In addition to the service downtime, the Key Broker for Google Cloud EKM service dashboard will be unavailable during the maintenance period. This activity will be performed between the following periods: Planned Start Date: November 1 17:00 (UTC) Planned End Date: November 1, 17:45 (UTC) Impact Duration: 45 minutes All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal. Oct 25, 19:37 UTC Potential Disruption Resolved - This incident has been resolved. Nov 1, 01:03 UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov 1, 00:04 UTC Update - We are continuing to investigate this issue. Nov 1, 00:04 UTC Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers. The Thales team is already investigating and we will update you as soon as we have further news. Oct 31, 23:57 UTC Oct 31, 2022 Scheduled Maintenance - North America DPoD Portal Completed - The scheduled maintenance has been completed. Oct 31, 04:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 04:00 UTC Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on Monday October 31st, 2022 beginning at 04:00 UTC to perform database maintenance with impact to a number of platform components in the North America Region. What to expect on October 31st For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests. This will have the following impacts for customers; · Access to the Data Protection on Demand web console will be unavailable · On-boarding of new tenants and submitting new service selections will be unavailable · Service management including service provisioning will be unavailable · No access to Platform APIs · No access to Salesforce and Azure Key Broker Services The operation of Luna Cloud HSM clients is not expected to be affected during this window. This activity will be performed between the following periods: Planned Start Date: October 31st, 04:00 (UTC) Planned End Date: October 31st, 04:30 (UTC) Impact Duration: 30 minutes during the window All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal. Oct 24, 16:21 UTC Oct 30, 2022 No incidents reported. Oct 29, 2022 No incidents reported. Oct 28, 2022 No incidents reported. ← Incident History Powered by Atlassian Statuspage Have questions or need help? Technical Support Website HOME SERVICES PARTNERS PRICING FAQ SIGN UP Copyright © 2019 Thales Group.