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Effective URL: https://www.spectrum.net/support/manage-account/proactive-maintenance-service-appointment/
Submission: On May 31 via manual from US — Scanned from DE
Effective URL: https://www.spectrum.net/support/manage-account/proactive-maintenance-service-appointment/
Submission: On May 31 via manual from US — Scanned from DE
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ROUTINE NETWORK MAINTENANCE APPOINTMENT
Showing Content for ALL ZIP Codes Edit
In order to provide an optimal experience with your Spectrum Internet, TV and
Home Phone services, we routinely perform proactive network maintenance. This
helps us determine whether or not there are any issues impacting your services,
which can include:
* Audio issues
* Blank screens
* Intermittent connectivity or slow speeds
* Missing channels
* Pixilation
HOW IT WORKS
If we have identified any issues with your services, we’ll notify you via your
preferred communication method such as email, SMS/text or automated call
to schedule a service appointment. Once your appointment is scheduled, it can be
viewed on Spectrum.net or in the My Spectrum App.
BEFORE APPOINTMENT DAY
Before our technician arrives on appointment day, download the My Spectrum App
so that you can receive notifications regarding your appointment.
WHAT TO EXPECT ON APPOINTMENT DAY
ki-info-circle-f IconNote: Please ensure that someone over 18 years of age with
a valid government-issued ID is present for the appointment.
A service technician will arrive within one hour of your scheduled appointment
time. Additionally, the service technician will let you know if there’s any work
that needs to be done outside of the home. Depending on the severity of the
service issues, it may take anywhere between 1-3 hours to resolve them.
MANAGE APPOINTMENT NOTIFICATIONS
If you haven’t done so already, download the My Spectrum App so that you can
manage how you receive appointment notifications (email, SMS/text or automated
call).
To update via the My Spectrum App:
1. Open the app and sign in.
2. Tap the Account icon.
3. Go down to Settings and select Set Notifications.
4. Tap Update Service Notifications.
5. Choose a contact that you want to update.
6. Use the drop-down menus to choose your preference.
To update online:
1. Sign in.
2. Select the arrow icon at the top right corner of your screen.
3. Choose Settings.
4. Select the Notifications sub tab.
5. Under Service Notifications, select Manage.
6. Choose your preferred contact method using the drop-down menus.
7. Select Save.
Google Play
Android 5.0+
Google Play
Android 5.0+
App Store
Apple iOS 11+, Apple TV (4th generation or 4K)
App Store
Apple iOS 11+, Apple TV (4th generation or 4K)
In order to provide an optimal experience with your Spectrum Internet, TV and
Home Phone services, we routinely perform proactive network maintenance. This
helps us determine whether or not there are any issues impacting your services,
which can include:
* Audio issues
* Blank screens
* Intermittent connectivity or slow speeds
* Missing channels
* Pixilation
How It Works
HOW IT WORKS
If we have identified any issues with your services, we’ll notify you via your
preferred communication method such as email, SMS/text or automated call
to schedule a service appointment. Once your appointment is scheduled, it can be
viewed on Spectrum.net or in the My Spectrum App.
Before Appointment Day
BEFORE APPOINTMENT DAY
Before our technician arrives on appointment day, download the My Spectrum App
so that you can receive notifications regarding your appointment.
What to Expect on Appointment Day
WHAT TO EXPECT ON APPOINTMENT DAY
ki-info-circle-f IconNote: Please ensure that someone over 18 years of age with
a valid government-issued ID is present for the appointment.
A service technician will arrive within one hour of your scheduled appointment
time. Additionally, the service technician will let you know if there’s any work
that needs to be done outside of the home. Depending on the severity of the
service issues, it may take anywhere between 1-3 hours to resolve them.
Manage Appointment Notifications
MANAGE APPOINTMENT NOTIFICATIONS
If you haven’t done so already, download the My Spectrum App so that you can
manage how you receive appointment notifications (email, SMS/text or automated
call).
To update via the My Spectrum App:
1. Open the app and sign in.
2. Tap the Account icon.
3. Go down to Settings and select Set Notifications.
4. Tap Update Service Notifications.
5. Choose a contact that you want to update.
6. Use the drop-down menus to choose your preference.
To update online:
1. Sign in.
2. Select the arrow icon at the top right corner of your screen.
3. Choose Settings.
4. Select the Notifications sub tab.
5. Under Service Notifications, select Manage.
6. Choose your preferred contact method using the drop-down menus.
7. Select Save.
Google Play
Android 5.0+
Google Play
Android 5.0+
App Store
Apple iOS 11+, Apple TV (4th generation or 4K)
App Store
Apple iOS 11+, Apple TV (4th generation or 4K)
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IN THIS ARTICLE
How It Works
Before Appointment Day
What to Expect on Appointment Day
Manage Appointment Notifications
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