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EFFECTIVELY ASSESS COMMUNICATION SKILLS DURING INTERVIEW
Human Resources • Jan 25, 2023
Communication skills are a critical component of any job, and yet they can often
be difficult to assess during the interview process. Assessing a candidate's
communication skills can be difficult, whether it's during a phone call, video
interview, or an in-person meeting.
In this blog, we will discuss the value of evaluating communication skills, and
how it can affect a candidate's success in the position and the success of the
company as a whole. Assessing communication skills of candidates help make
informed decisions, whether you're a hiring manager, an HR professional, or a
member of the recruitment team.
Assessing Communication Skills in Interviews
We all have come across questions like this during our interviews -
"How do you handle disagreements or conflicts in the workplace?”
"Can you give an example of a time when you had to effectively communicate with
a difficult team member or client?"
“Can you give an example of a time when you had to share important information
with a team or client?", or
"Describe a situation where you had to present information to a group of people.
How did you prepare and deliver the presentation?"
Interview questions like this generally tend to gauge candidates’ ability to
handle conflicts and communicate effectively in a general setting or in
challenging situations. Let’s take a quick look at different ways managers and
hiring professionals use to assess communication skills of candidates during
interviews -
1.Asking open-ended questions
Open-ended questions are often used to assess candidates’ ability to communicate
effectively and convey their ideas clearly.
For example, "Can you tell me about a time when you had to explain a complex
concept to a non-expert?"
2.Observing Nonverbal Communication
Nonverbal modes of communication, like body language and eye contact help gauge
the level of confidence and engagement in the conversation. According to
research, a person's nonverbal cues can reveal important details about their
level of assurance, sincerity, and interest in the conversation.
3.Providing candidates with hypothetical scenarios
Candidates are frequently presented with a hypothetical situation and asked to
present a solution or explain their thought process in order to assess their
problem-solving and critical thinking abilities. Studies on behavioral
assessment in selection state that this kind of evaluation can give important
details about a person's communication abilities as well as their capacity for
original and critical thought.
4.Listening
The act of listening actively and attentively, and asking follow-up questions
can help evaluate the depth of the candidate's understanding and ability to
elaborate on their responses. Research has shown that active listening skills
are an important component of effective communication (Barker, L. L., 2009)
By assessing different types of communication styles of candidates,
organizations can -
* identify candidates with strong verbal and nonverbal communication skills,
who can effectively convey ideas and collaborate with team members
* improve their ability to quickly and effectively address and resolve issues
that arise in the workplace
* hire individuals who are good listeners, which can improve the overall
effectiveness of team dynamics and decision-making processes
* improve the organization's ability to work with diverse groups of people and
expand its business reach
Evaluating Written Communication Skills
While verbal and nonverbal interactions are typically good ways to gauge
communication skills, you can also assess candidates' writing skills and
abilities.
Written communication skills are essential for effective communication in both
personal and professional settings. The ability to write effectively and clearly
can have a significant impact on how others perceive us and how successful we
are in our careers, whether it be through email, text messages, or social media.
Assessments for written communication generally include tasks such as writing
essays, reports, or emails. These assessments are then evaluated based on
factors such as grammar, punctuation, sentence structure, and overall coherence
and organization. It is important to consider the effectiveness, coherence, and
persuasiveness of the text when assessing written communication skills.
Our Approach To Assessing Communication Skills in Interviews
AI video proctoring is a technology that uses artificial intelligence (AI) to
monitor and assess verbal communication skills during interviews.
At PerspectAI, we use AI-powered algorithms to analyze the audio and video feed
of the candidate during the test, and assess various aspects of verbal
communication such as fluency, pronunciation, grammar, and vocabulary. Our
algorithms are designed to check for factors like grammar, punctuation, sentence
structure, and coherence to ensure that the text is clear and easy to
understand. The AI also flags errors and recognizes inconsistencies in the
dialogue flow.
This seems like something that would greatly simplify interviews, don't you
think?
If you’re ready to take your communication assessments to the next level, make
the shift to an AI-based approach and book a consultation with our team today!
Book a 20 minutes demo with our team, Will help you understand how our product
can ease your hiring process and save you a ton of time.
TAGS
* Human Resources
* Talent Acquistion
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SHARANYA MOSALAKANTI
Sharanya is a People Science Intern at PerspectAI. HR Tech and the future of
AI-based practices intrigue her, and she loves reading up! On other days, you
can find her enjoying music gigs or concerts.
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