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AUTOMATE AND OPTIMIZE TECHNOLOGY SERVICE OPERATIONS

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unified experience that brings together people, workplaces, processes, and
technology.

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Connect your employees across digital channels. Simplify how they get service,
support, and information so they can do their best work from anywhere.

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OPERATING EXCELLENCE

Deliver long-term, strategic value and reduce risk by connecting your
operations. Strengthen common services and meet changing expectations for global
business services and ESG impact.

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DRIVE EFFICIENCIES THROUGH GLOBAL BUSINESS SERVICES

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RETAIL

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PRODUCTS

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FEATURED SOLUTIONS

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EMPLOYEE WORKFLOWS

Create connected, engaging employee experiences. Motivate your workforce and
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PRODUCTS

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PRODUCTS

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IT WORKFLOWS

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Connect your enterprise and modernize operations to transform your business.

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FEATURED SOLUTIONS

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IT SERVICE MANAGEMENT

Transform the impact, speed, and delivery of IT. Provide resilient services that
increase productivity and create amazing experiences wherever your employees
work.

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IT OPERATIONS MANAGEMENT

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Gain the insights you need to move from strategy to business outcomes in a
constantly changing world. This product was formerly known as IT Business
Management (ITBM).

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APPLICATION PORTFOLIO MANAGEMENT

Align your apps with business strategy. Reduce risk and lower costs while
accelerating cloud adoption.

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IT ASSET MANAGEMENT

Take control of your IT assets. Automate the end-to-end lifecycle for software,
hardware, and cloud assets to optimize costs while reducing risk.

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 * Software Asset Management
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ENTERPRISE ASSET MANAGEMENT

Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle.

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SECURITY OPERATIONS

Identify, prioritize, and respond to threats faster. Connect existing security
tools with a security orchestration, automation, and response engine to quickly
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GOVERNANCE, RISK, AND COMPLIANCE

Manage risk and resilience in real time. Embed risk-informed decisions into
daily work across the enterprise for improved business resilience.

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 * Business Continuity Management
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TELECOMMUNICATIONS SERVICE OPERATIONS MANAGEMENT

Proactively monitor the health of your networks and services to prevent
downtime. Streamline your response with machine learning and advanced analytics.

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OPERATIONAL TECHNOLOGY MANAGEMENT

Safeguard operational technology (OT) systems with digital workflows that
respond quickly to threats. Improve resilience and uptime with a single system
of action.

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EMPLOYEE WORKFLOWS

Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.

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FEATURED SOLUTIONS

 * Employee portal
 * Employee journeys
 * Digital workplace services
 * ESG solutions




HR SERVICE DELIVERY

Deliver the right experience to employees anywhere. Improve productivity by
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FEATURED CAPABILITIES

 * Case and Knowledge Management
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WORKPLACE SERVICE DELIVERY

Provide modern digital experiences for employees. Enable the new world of hybrid
work and support a safe working environment.

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LEGAL SERVICE DELIVERY

Deliver legal services for your enterprise at the speed of the business.
Modernize legal operations to make faster decisions and increase productivity.

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PROCUREMENT SERVICE MANAGEMENT

Connect processes end to end. Streamline procurement for employees, boost
productivity, and enable work team efficiencies across the enterprise.

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SUPPLIER LIFECYCLE MANAGEMENT

Transform the management of your suppliers with digital experiences for
onboarding and collaboration.

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CUSTOMER WORKFLOWS

Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.

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FEATURED SOLUTIONS

 * ESG solutions
 * Vaccine management




CUSTOMER SERVICE MANAGEMENT

Improve service operations and engage customers. Bring front, middle, and back
offices together to proactively address issues and automate common requests.

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FEATURED CAPABILITIES

 * Knowledge Management
 * Virtual Agent chatbot
 * Workforce Optimization
 * Process Optimization
 * Task Intelligence


FIELD SERVICE MANAGEMENT

Boost customer satisfaction with efficient field service management. Connect
field service with other teams and mobile tools to quickly respond to and
prevent issues.

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FEATURED CAPABILITIES

 * Dispatcher Workspace
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 * Schedule Optimization
 * Inventory Management
 * Asset and Cost Management


FINANCIAL SERVICES OPERATIONS

Unite your front, middle, and back offices. Provide efficient, resilient
financial services operations for enhanced customer and employee experiences.

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TELECOMMUNICATIONS SERVICE MANAGEMENT

Connect your telecom operations—from the network to the customer—on a single
platform. Enable CSPs to enhance customer care and automate service assurance.

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ORDER MANAGEMENT

Connect the ordering lifecycle from order capture to fulfillment. Drive
efficiencies and create effortless experiences for your customers.

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ORDER MANAGEMENT FOR TECHNOLOGY PROVIDERS

Streamline order management to accelerate revenue and deliver personalized
experiences, all while capitalizing on everything-as-a-service (XaaS).

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ORDER MANAGEMENT FOR TELECOMMUNICATIONS

Scale order management to take on modern telecom opportunities and build for
customer success. Speed new products to market and quickly turn services into
revenue.

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TECHNOLOGY PROVIDER SERVICE MANAGEMENT

Elevate the experience for your XaaS customers with AI-powered self-service and
proactive care. Make work flow across teams and the value chain.

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HEALTHCARE AND LIFE SCIENCES SERVICE MANAGEMENT

Create consumer-grade healthcare experiences and stay focused on patients
through improvements to operational performance. Increase agility across the
organization.

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PUBLIC SECTOR DIGITAL SERVICES

Digitize, modernize, and speed up the delivery of government services. 

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CREATOR WORKFLOWS

Build digital workflow apps fast with a low-code platform. Quickly scale across
the enterprise to create intuitive, connected experiences users love.

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FEATURED SOLUTIONS

 * ESG solutions
 * Citizen development program




APP ENGINE

Reimagine every process as a digital workflow. Empower developers and builders
of all skill levels to create low-code workflow apps fast.

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FEATURED CAPABILITIES

 * App Engine Studio
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AUTOMATION ENGINE

Automate and connect anything to ServiceNow. Unify your approach to
hyperautomation with API integration and robotic process automation.

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FEATURED CAPABILITIES

 * Automation Center
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INTEGRATION HUB

Reduce cost and complexity for ServiceNow integrations. Quickly connect
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FEATURED CAPABILITIES

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MANUFACTURING CONNECTED WORKFORCE

Unlock worker productivity by streamlining and digitizing standard operating
procedures and enabling shared knowledge across the enterprise.

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SERVICENOW APP STORE

Tap into ISV innovation. Choose from 500+ certified, ready-to-use apps and
integrations available now in the ServiceNow Store.

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FEATURED APPS

 * Vaccination Status
 * Safe Workplace Suite Professional
 * Vaccine Administration Management


ALL PRODUCTS AND SOLUTIONS

Simplify the way you work. Deliver great experiences and enhance productivity
with powerful digital workflows across all areas of your business.

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NOW PLATFORM

The platform for digital business delivers unmatched opportunity. Built for a
fast-changing world, the Now Platform® connects people and data for greater
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NOW PLATFORM

The platform for digital business delivers unmatched opportunity. Built for a
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productivity and innovation.

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WHAT’S NEW IN THE TOKYO RELEASE

See how to supercharge experiences with the Now Platform Tokyo release.

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SAY YES TO KNOWLEDGE 2023

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training? Connect with old friends or make new ones? YES! Welcome to Knowledge
2023, happening May 14-18 in Las Vegas.

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ABOUT SERVICENOW

The world works with ServiceNow. We believe in the power of technology to reduce
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ABOUT SERVICENOW

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complexity and make the world a better place for all of us.

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FILL THE DEMAND FOR SKILLED TALENT

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ServiceNow expertise.

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PUT YES TO WORK

Save or grow? Satisfy shareholders or satisfy customers? When facing tough
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THE PLATFORM OF PLATFORMS

Behind every great experience is a great workflow. As the foundation for all
digital workflows, the Now Platform® connects people, functions, and systems
across your organization.

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 1. IT Workflows
 2. Employee Workflows
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 4. Creator Workflows

IT Workflows


UNLEASH THE POWER OF IT

Transform your business with digital IT workflows. Modernize your operations to
optimize productivity, cost, and resilience with a single platform for IT.

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Employee Workflows


ELEVATE THE EMPLOYEE EXPERIENCE

Make it easier for employees to get what they need, when they need it. Embed
intelligence into every interaction to deliver experiences that break down silos
and unlock productivity.

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Customer Workflows


DRIVE CUSTOMER LOYALTY

Reimagine the customer experience to create instant satisfaction. Scale service
operations with connected digital workflows to automate work across departments.

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Creator Workflows


BUILD APPS FAST

Create intuitive experiences users love. Quickly build digital workflow apps and
scale across the enterprise with a low-code platform.

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PERSONALIZE YOUR VALUE ACCELERATION

Maximize your investment with ServiceNow Impact. Realize value faster with
experts on demand, premium support, and preventive tools to guide your digital
transformation.
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TRUSTED BY ~7,700 ENTERPRISE CUSTOMERS




DIGITAL EFFICIENCY BRINGS BREAD TO THE WORLD

With data-driven insights from over 200 bread-making facilities, Grupo Bimbo
raises quality control on a global scale.
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WHAT’S NEW AT SERVICENOW

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Read Press Release - Q4 2022 earnings

EARNINGS

Q4 2022 EARNINGS

ServiceNow reports financial results for fourth quarter and full-year 2022.

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Get Report  - Gartner named ServiceNow a Leader

ANALYST REPORT

GARTNER NAMED SERVICENOW A LEADER

Learn why Gartner named ServiceNow a Leader in the 2023 Gartner Magic Quadrant
for Enterprise Low-Code Application Platforms.

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Read Blog - Enhanced ServiceNow partner program

NEWS

ENHANCED SERVICENOW PARTNER PROGRAM

We're transforming the experience to simplify and deepen our partner
relationships, helping our co-creators drive more customer value. 

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Read Workflow Magazine - Most inspiring reads of 2022

ARTICLE

MOST INSPIRING READS OF 2022

Our CDIO Chris Bedi takes us into the New Year with insights on how to create
digital services to win the customer and employee journey.

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Read Press Release - New innovations on the ServiceNow app store

NEWS

NEW INNOVATIONS ON THE SERVICENOW APP STORE

Learn how new solutions from ServiceNow help digitize today’s most pressing
workplace productivity challenges.

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Get Started - Be unstoppable

NEWS

BE UNSTOPPABLE

Turn dreams into in-demand skills. Explore RiseUp with ServiceNow and elevate
your career.

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Register Now - Say YES to Knowledge 2023

EVENT

SAY YES TO KNOWLEDGE 2023

Can’t-miss keynotes or must-see demos? Shake hands with experts or hands-on
training? Say YES to both at  Knowledge 2023, happening May 14-18 in Las Vegas. 

Register Now
Read Press Release - ServiceNow a 9-time ITSM Leader

ANALYST REPORT

SERVICENOW A 9-TIME ITSM LEADER

Learn why Gartner named ServiceNow a Leader in the 2022 Gartner Magic Quadrant
for ITSM Platform for the 9th consecutive year.

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