survey3.medallia.com
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https://survey3.medallia.com/?eb33ws3yh38k4ftd9mb9&_score=2
Submission: On April 06 via api from US — Scanned from DE
Submission: On April 06 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
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<h1 class="layout_invisibleTitle" tabindex="0" aria-label="FI CEI Survey"></h1><img id="pageLogo" class="layout_logo" src="https://global.cdn.survey.medallia.com/d3b36253738538fe6ac6ac72fab3cc8516f557f6" alt="Page_logo">
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<p style="font-size: 24px">Thinking about this most recent interaction with SANDERLIN, DANIEL L. from West Blue on April 5, 2023, overall, how satisfied are you with the level of service provided to address your needs?</p>
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<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_7column anchor_isOnFirstRow"><span id="matrix-column_undefined">Somewhat Dissatisfied</span></div>
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<br>
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<p style="font-size: 24px">To what extent do you agree or disagree with the following statement:</p>
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<p style="font-size: 20px; font-style: italic"><b>Fidelity’s Service Representative, SANDERLIN, DANIEL L., made it easy for me to handle my request.</b></p>
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<div class="question_questionTitle" id="8"><span class="questionCaption">What was your technology issue?</span></div>
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<p style="font-size: 24px">Is there anything else you would like to share about this service experience?</p>
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<legend class="question_questionTitle" id="11"><span class="questionCaption">Would you be willing to answer 2 more questions about your overall service experience during the past 6 months?</span></legend>
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</form>Text Content
Skip to Content Thinking about this most recent interaction with SANDERLIN, DANIEL L. from West Blue on April 5, 2023, overall, how satisfied are you with the level of service provided to address your needs? Required Extremely Dissatisfied Dissatisfied Somewhat Dissatisfied Neither Satisfied nor Dissatisfied Somewhat Satisfied Satisfied Extremely Satisfied 1 2 3 4 5 6 7 To what extent do you agree or disagree with the following statement: Fidelity’s Service Representative, SANDERLIN, DANIEL L., made it easy for me to handle my request. Required Strongly Disagree Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Agree Strongly Agree 1 2 3 4 5 6 7 Required * Representative lacked appropriate knowledge * Representative did not provide enough details or information * Representative was unable to assist * Representative put me on hold for a long time * My call was transferred multiple times * A mistake was made * Not able to do what I needed online * Representative was not proactive * Representative provided inconsistent or incorrect information * Other (Specify) Error: This is required. * Not sure What was your technology issue? Is there anything else you would like to share about this service experience? Would you be willing to answer 2 more questions about your overall service experience during the past 6 months? * Yes * No Next Survey Support Privacy Policy Cookie Policy