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 * About
   FAQs Cancellation Policy Contact Us Venue
 * 2022 Agenda
 * Discover Content
   The Future of Chatbots (HOT!) The Future of Customer Engagement Hubs in Asia
   Generating Revenue Through Contact Centres More related content
 * Register
 * Speakers
 * Sponsors
   Sponsors & Exhibitors Attendee List - Updated 14 Mar Sponsorship & Exhibition
   Kit Media Partners
 * Related Events
   Leaders Forum: Holistic CX, Integrated Processes, Real-Time Service Leaders
   Forum: Leading the Future of Customer Service with AI, Self-Serve &
   Automation CX Asia Week 2022 | In person (21-24 November) The Customer Show
   Asia 2023 | In-person Mega Expo (Mar)
 * COVID Safe Guidelines


ASIA'S #1 REGIONAL CONTACT CENTRES EVENT
BOOK YOUR 2023 SPONSORSHIPS EARLY! 2022 SPONSORSHIPS WERE ALL SOLD OUT.

13 - 16 June, 2023 | Sands Expo & Convention Centre, Singapore
sponsorship and exhibition guide
Agenda Coming Soon
Purchase Pass



FUTURE-PROOFING DIGITAL-FIRST CUSTOMER OPERATIONS & RELATIONSHIP HUBS

The evolution of contact centres has accelerated like never before – from call
centre agents and dealing with multiple contact points, to streamlining
digital-first, self-service channels. With quality, efficient and standardised
customer service being the industry standard, what allows you to stand out? A
whole myriad of technology solutions available is without a doubt, the key to
future-proofing your customer contact hubs. How do you implement and streamline
digitalfirst customer operations and processes? How do you bring customer
engagement and interaction to the next level? How can you position your contact
centre as a value-generating hub for your business?

Join us in Singapore in June 2023, as we once again bring contact centre and CX
leaders across Asia together in the largest contact centre gathering in the
region.

Sponsorship & Exhibition GuideAgenda Coming SoonPost Show Report 2019


WHY ATTEND CUSTOMER CONTACT WEEK ASIA 2023

Discover how Asia’s customer contact leaders are strategising their operations
to drive CX scalability

Deliver personalised customer engagement and service through omnichannel

Optimise customer satisfaction and service quality through automated sentiment
analysis

Leverage AI and machine learning to scale chatbot and self-service up

Strategise intelligent automation implementation to optimise workforce
management

Perfect customer experience with journey mapping, VoC insights and feedback
programs

Benchmark with the industry’s best on the performance of your contact centre

Agenda Coming Soon


2022 SPEAKERS

Sumit Mitra

Chief Executive Officer

TESCO Global Business Services

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Nathan Bell

Chief Digital Officer

M1

Alvin Nand

Chief Operating Officer

QBE Asia

E Long Chua

Chief Operations Officer

Gibraltar BSN Life Bhd

Bart Taylor

General Manager of Direct Business & Chief Customer Officer

Protecta Insurance New Zealand Limited

Ryan Mascarenhas

Group Chief Customer Officer

bolttech

Neil Gardner

Chief Customer Officer

Generali

Glenn Birkelev

Head of Customer Service Delivery – English and Southeast Asia Language Support

Agoda

Zach Taub

Regional Head of Customer Experience

AIG Japan Holdings

Eduardo C Imperial

Head, Service Management Asia

Vodafone Global Enterprise

Bich Nguyen

Area Head of Customer Experience

A.P. Moller Maersk

Sandeep Kalia

Head of Customer Service - India

Dyson

Philip Joseph

Senior Vice President Customer Experience & Service Operations

Indosat Ooredoo

Raj Chaudhuri

Vice President, Global Services Group

American Express

Wasi Abidi

Global Head Unified Communication Infra

Mondelēz International

Olga Quiros

Director, Customer Operations – Asia Pacific

Expedia Group

Anila Fredericks

Head of Customer Service Operations

Telstra

Guru Bhat

Vice President, Customer Success Platform

PayPal

Rohit Shawarikar

Lead for Devices & Services Customer Service - APAC

Google

Martin Head

General Manager, Customer Support Innovation

FUJIFILM Business Innovation

Jonathan Lim

Director of Transformation Program Office

Singapore Pools

Sarzil Sarwar

Head of Information and Digital Technology

British American Tobacco

Chirag Shah

Head of Contact Center Technology

HP

Cheryl Paul

Head of Cash Client Services

Standard Chartered GBS Sdn Bhd

Babul Balakrishnan

Head of Customer Care

Thunes

Jacque Lim

Regional Head of Service Delivery - Asia Pacific

Aspire Lifestyles

Arjun Kochhar

Customer Experience & Insights Leader – APAC

Kimberly-Clark

Hariharan Rajagopalan

Senior Manager of Global Consumer Services

McAfee

Khurram Shahzad

General Manager

British American Tobacco GBS Pakistan

Anjali Kalia

Assistant Vice President – Digital Excellence

IHH Healthcare

Bharati Amarnani

Global Customer Support Director

Coda Payments

Alex Llorens

Country General Manager, SEA

MessageBird

Sachin Bhatia

Co-founder and Chief Growth Officer

OneExo

Mark Harington

Vice President, Solutions

NICE

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See Full Speaker Line Up


IF YOU WOULD LIKE TO REACH SENIOR DECISION MAKERS WITH THE AUTHORITY OVER
INVESTMENT DECISIONS, THIS IS THE EVENT FOR YOU!

CCW IS THE WORLD’S LARGEST CUSTOMER CONTACT EVENT SERIES

The 14th Annual Contact Centre Week Asia, is an extension of the 19th Annual
Call Center Week from Las Vegas USA! 

ACCESS YOUR MARKET’S TOP DECISION MAKERS

CCW is a must attend event for businesses offering solutions to
Heads/Directors/Managers of Contact Centre, Operations, Service Delivery and
more.

DEMONSTRATE YOUR EXPERTISE AND PRODUCT EXCELLENCE

Solution-oriented opportunities to engage with decision makers who specifically
want to learn how your solutions can help solve their organisational goals,
including IDGs and more.

BRANDING AND PRODUCT POSITIONING

CCW is Asia's #1 Regional Contact Centre event, ensuring maximum exposure and
branding. Position your brand as an industry leading solution now!

Sponsorship & Exhibition Guide


HEAR WHAT SOME OF OUR PAST ATTENDEES HAD TO SAY

“Great opportunity to network with industry leaders, get to know new
technologies, how they are deployed in Contact Centres, the challenges faced and
how they overcome them as well as the value these technologies bring to their
organisation.”

MD, Customer Experience Planning & Engineering, FedEx

“This event provides valuable information/knowledge/insights from leading
national and international case studies from across the private and public
sectors with proven techniques to optimise your contact centre's operations and
enhance the customer experience through emerging technology, workforce
optimisation and effective use of customer data and analytics.”

Manager, Singapore Health Services

“This event inspired me to have some improvement/ideas implemented in my
team/overall business to enhance customer and employee journey. It's very
exciting to meet great people in the Call Center world and learn how others keep
up with such fast moving technology.”

Head of Call Center, OShop

“The conference has brought together a good mix of industry experts and the
sharing of their best practices have provided good knowledge to help me in the
contact center management.”

Senior Manager, JTC
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2022 EVENT SPONSORS



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