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 1. Home
 2. Member support resources


MEMBER SUPPORT

Manage your health the easy way. We’ve gathered tools, documents and resources
to help you find what you need in 1 place.

Have you activated your MyHumana account? Get started now to view all of your
plan information online.

Activate your account

Important information for our D-SNP plan members: If you received a notice in
the mail saying that you are no longer eligible for your Humana health insurance
plan, we’re here to help. Don’t let your benefits lapse. Visit Medicaid
Eligibility Renewal for D-SNP members.




QUICK LINKS

Pay premium
View my benefits
Member rights
Documents and forms


HUMANA MEMBER APPS

Access mobile apps to explore your plan benefits, review prescription drug
options and check your claims quickly and easily. Not all apps are available for
Medicare members.

Discover mobile apps


HEALTHCARE PLAN RULES EXPLAINED IN PLAIN LANGUAGE

We created a guide to help you better understand some of the terms and
provisions in your Humana insurance plan. This guide does not apply to Original
Medicare or Medicaid plans.

Read our plain language policy


ADDITIONAL RESOURCES

Communication assistance

Where to get medical care

Emergency resources

Using health insurance plans

Caregiver resources



HELP AND SUPPORT

Need a hand? You can reach us by phone or chat.


MEDICARE PLANS

Call 800-457-4708 (TTY: 711) daily, 8 a.m. – 8 p.m., Eastern time.


INDIVIDUAL DENTAL AND VISION PLANS

Call 877-877-1051, Monday – Friday, 8 a.m. – 9 p.m., Eastern time.


MEDICAID PLANS

Contact our customer care team by phone or chat.
Medicaid help and support options

Humana Inc. and its subsidiaries comply with applicable Federal civil rights
laws and do not discriminate or exclude people because of their race, color,
religion, gender, gender identity, sex, sexual orientation, age, disability,
national origin, military status, veteran status, genetic information, ancestry,
ethnicity, marital status, language, health status, or need for health services.
We also provide free language interpreter services. See our full accessibility
rights information, non-discrimination disclosure, and language options.


Limitations on telehealth services, also referred to as virtual visits or
telemedicine, vary by state. These services are not a substitute for emergency
care and are not intended to replace your primary care provider or other
providers in your network. Any descriptions of when to use telehealth services
are for informational purposes only and should not be construed as medical
advice. Please refer to your evidence of coverage for additional details on what
your plan may cover or other rules that may apply.

Consult your doctor before beginning any new diet or exercise regimen.

This communication does not guarantee benefits and does not indicate all
services received will be covered by your plan. Please refer to your Evidence of
Coverage or call Customer Service at the number on the back of your Humana ID
card to confirm that the service will be covered by your plan.

© Humana 2024

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Last Updated: 09/10/2024