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Submission: On August 16 via automatic, source certstream-suspicious — Scanned from SG
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* Products * Solutions * Integrations * Company * Resources LoginContact Us PUSHING BEYOND POST-PURCHASE Unlocking real value for e-commerce businesses with our End-to-End Data & Delivery Experience Platform. Book a demoContact sales THE DATA & DELIVERY EXPERIENCE PLATFORM At Parcel Perform, we believe in the transformative power of data. Our comprehensive data pipeline aggregates all logistics event data across 1,045+ carriers into one cohesive, global standard. We streamline location, language, and timezone data with crucial information such as AI-generated estimated delivery dates, proof-of-delivery, shipping service, and more. 100m parcel tracking updates daily 1,045+ carrier partners integrated globally 160+ countries covered by tracking 155+ standard shipping event types OUR ENTERPRISE-READY PLATFORM & SERVICES Scalable & Secure Platform Globally scalable & available in 36+ languages. GDPR-compliant & ISO 27001 certified. Configurable & Customizable Built to match your business requirements and brand. Includes extensive configuration and customization options. User & Account Management Unlimited free users, advanced access and UI rights management. Nested accounts available for business units and markets. Open Platform Concept Connect with your Webshop, CRM, OMS, ERP, TMS, WMS, BI tool or any other system. Limitless Integrations 1,045+ carriers integrated globally, with new carriers onboarded in 30 days. 24h Customer Support Dedicated KAM for fast onboarding and continuous support. Resolve technical and UX questions via live chat. ONE PLATFORM TO MAKE EVERY ORDER COUNT. TRACK TRACK aggregates logistics event data into one global standard comprising 155+ event types. It normalizes location and timezone data with key information such as AI-powered estimated delivery dates, proof of delivery, shipping service, and more. Learn more PREDICT We combine knowledge across millions of parcels and your logistics data with AI and ML technology to deliver accurate arrival dates. Jointly calibrated by our experts, PREDICT ensures reliable results that maximize checkout conversion and satisfaction. Learn more ENGAGE A fully integrated logistics tracking widget embedded in your web store that delivers branded order-to-returns visibility. ENGAGE offers customers a first-class, intuitive delivery experience and helps you capitalize on upselling opportunities. Learn more NOTIFY Intelligent, personalized, real-time delivery notifications that proactively update end consumers while saving time for your operations and customer service teams. NOTIFY keeps customers engaged with your brand through updates that matter the most. Learn more CARE A powerful visibility tool to search, filter and save critical information on deliveries and returns. CARE provides real-time insights that help resolve WISMO and WISMR requests, manage issues, and keep customer satisfaction at an all-time high. Learn more RATE A feedback collection tool that lets you gain valuable sentiment intelligence across the customers’ delivery journey. RATE layers logistics performance insights with customer ratings to upgrade your delivery experience and identify performance gaps. Learn more ANALYZE Get real-time carrier performance data at your fingertips. ANALYZE provides reports that offer a granular view of performance issues, and helps with the benchmarking of carriers, markets, shipping services, and products against all key logistics KPIs. Learn more COMPLY Verify if your logistics operations meet service-level agreements (SLAs) and identify any gaps and trends with COMPLY. Compliance rules are customized to match business promises to unlock real-time performance insights that carriers don’t provide. Learn more RETURNS Seamless end-to-end returns management catered to your business needs. RETURNS upgrades your current process flow with a self-service portal for your customers and gives your team full visibility to manage returns operations even more effectively. Learn more BUILT TO FUEL GROWTH & EXPANSION E-commerce & Marketing Teams Uncover your hidden customer retention potential. Grow customer lifetime value by 45% Logistics & Operations Teams Optimize the entire process, uncover cost-reduction opportunities. Reduce last mile logistics costs by 10% Customer Service Teams Empower first-class customer service with logistics data. Reduce WISMO inquiries by 50% Procurement & Finance Teams Drive tracking accuracy, process automation, and cost control. Drive post-purchase operations MAKE CUSTOMER TRUST AND CONFIDENCE ONE OF YOUR BIGGEST BUSINESS ADVANTAGES. Learn more Parcel Perform is ISO 27001 certified by TÜV SÜD PSB Pte Ltd Fully GDPR-compliant platform to protect your business and customers High platform reliability with 99.9% uptime MAXIMIZE YOUR REVENUE POTENTIAL THIS PEAK SEASON Watch this webinar and tap into the power of CLV-driven cost savings. Watch now JOIN 3,000+ OF THE WORLD'S BEST BRANDS & MARKETPLACES Davide Costella Global Delivery Services Manager at Nespresso "Tracking assistance is one of the top reasons for customer queries. In some markets, we have seen a 45% decrease of such calls. Customers also revisit the track & trace webpage 4-6 times during the delivery journey, proving it is an essential feature to boost customer experience." Book a demo Karsten Fellbaum Head of Supply Chain at Mister Spex "Our Customer Service and Ops team has full visibility into the parcel journey. We can easily filter shipments based on different parameters like recipient name, order ID or tracking status. The various platform functionalities have helped us respond efficiently to customer queries." Read success story Petra Dobrocka CCO and Founder of byrd "As Europe's leading e-commerce fulfillment platform, we work with multiple regional carriers. We wanted a partner that could handle the highest degree of data complexity to help our customers improve operational efficiency and elevate the delivery experience." Watch webinar Johannes Kliesch Founder of SNOCKS "Our customer support team is one of the most valuable assets to turn around a mismatch in expectations and actual delivery experience. Thanks to reductions in WISMO inquiries from 15% down to 2-3%, they can now focus on the most difficult cases and reach out to customers proactively" Read success story * * * * ACCESS TRACKING ACROSS 1,045+ CARRIERS GLOBALLY View carriers The leading Data & Delivery Experience Platform for businesses worldwide. Join our monthly newsletter I agree to receive promotional messages from Parcel Perform in accordance with its privacy and cookies policy. Subscribe Products ENGAGENOTIFYCARERATE Solutions E-commerce & MarketingLogistics & OperationsCustomer ServiceProcurement & Finance Integrations CarriersDeveloper Portal Company About UsPressGDPRCareers Resources Insights BlogSuccess StoriesE-books & GuidesReportsEvents & WebinarsTrack Parcel We are global, meet our team Singapore 138 Cecil Street, Singapore 069538 Germany Brunnenstrasse 194, 10119 Berlin United States 411 W Monroe St, Austin, TX 78704 Netherlands Prinsengracht 769, 1017 JZ Amsterdam © 2023 Parcel Perform Pte Ltd. All Rights ReservedTerms & ConditionsCandidate PrivacyCandidate Privacy We use cookies to improve your experience on our site and to show you relevant advertising. Learn more about our cookie policy. By continuing to use this site, you consent to our use of cookies.