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    * Vision
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    * Shari'a Board
    * Management Team

 * Services
    * Personal Banking
      * Accounts
        * Choose The Right Account
        * Current Account
        * Savings Account
        * Mudaraba Investment
        * Ladies Banking Account
        * Recurring Deposit Account
        * Youth Account
      * Debit Cards
        * Privilege Banking
        * Special Banking
        * Value Banking
        * Ladies Banking Account
      * Credit Cards
        * Basic Credit Card
        * Standard Credit Card
        * Gold Credit Card
        * Platinum Credit Card
      * Finances
        * Personal Finance
        * Auto Finance
        * Home Finance
        * Commercial Finance for Individuals
      * Ways of Banking
        * Branches
        * Phone Banking
        * ATMs
        * CCDM
        * Personal Internet Banking
        * Corporate Internet Banking
        * Mobile Banking App
        * Dial My Balance Service
        * eWallet App
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        * Auto
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CURRENT JOB VACANCIES

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POSITION DETAILS

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Positon Name Head Of Products, Performance & Segment Job Description

Product Development Management

 * Responsible on the end-to-end ownership of the products and services,
   identify market requirements, define the product vision and strategy, create
   preliminary design concepts and lead the implementation of the overall
   product from concept to delivery.
 * Lead and Manage retail banking activities and develop conceptual framework
   for product innovation.
 * Planning and designing new product, packaging and/or related business
   initiatives with appropriate sharia concept and ensure compliance with the
   Bank’s policies and regulatory requirements.
 * Organizing and coordinating Product Working Committees (PWC) with the
   relevant departments/stakeholders in order to execute the process flow.
 * Preparing business proposal and obtaining necessary approvals.
 * Develop structure and of new Islamic Banking, products (Liability, Assets, &
   Cards) for retail customers on all segments based on the need and bank’s
   strategies.
 * Recommend improvements on existing products, identify opportunities, and
   increase revenue.
 * Plan, propose, develop, launch, monitor and review asset & liability products
   required to meet business targets.
 * Review and process incoming feedback that is streaming in (from customers,
   cross-functional teams, Management, prospects, and more).
 * Identifying trends in feedback and discuss with sales team or support.
 * Coordinating with product team research on a specific feature that is
   currently “in discovery.”
 * Brainstorm with the product team to determine what solutions/products address
   the customer needs.
 * Prototype solution ideas to validate if they really address customer needs.
 * Utilize market research on competitors’ and customers to fine-tune a product
   brief (a document outlining product’s goals and attributes).
 * Continuously look for new opportunities/ products / relationships to enhance
   cross product offerings.

Products Prioritizing and Marketing 

 * Develop/Modify unsecured credit products by pricing, features, and risk
   characteristics
 * Understand customer journey from lifestyle needs perspective, sales channel
   main points, monitor sales result, and conduct visits
 * Develop and execute go to market strategy and planning
 * Responsible for Channel Performance Management & Engagement
 * Following the news to gather intelligence about competitors, look for
   actionable insights from the market, and stay up-to-date on technological
   trends relevant to the market/solution space.
 * Working with product team and retail management to set product objectives
   aligned with high-level bank strategy.
 * Prioritizing the most strategically valuable feature ideas.
 * Meeting with sales, marketing, legal, Compliance & Sharia leadership to
   evaluate the viability of feature ideas.
 * Meeting with the engineering team to get effort estimates on feature ideas to
   consider feasibility.
 * Finalizing a backlog of features to send into delivery
 * Coordinating and providing support for the related operational matters.
 * Managing work with marketing agency on development of product brochures, BTL
   and ATL campaigns, and creating value for building brand equity of Islamic
   Banking in the market.

Product Communication and Roadmap

 * Plan and share of product roadmap for the bank with Management and sales team
   by communicating the plan to   achieve the bank’s product vision.
 * Conducting a session with the sales, support, success teams to brief them on
   functionality that released, explaining current limitations and what is
   coming next.
 * Conducting an advisory survey call with a major customer give feedback on the
   product roadmap.
 * Plan and manage marketing and campaigns (include coordinate with analytics to
   understand consumer behaviour to strategies and plan campaigns)
 * Define and maintain product strategy, product revenue, market adoption, and
   Portfolio Management and penetration goals.
 * Administering product pilot test/roll out and activities.
 * Interact closely with other department managers and back-office functions to
   put together customized value proposition 

Product Delivery and futures specifications

 *  Preparing formal / informal specifications outlining the problems of product
   and the proposed solution, and other requirements for development to solve.
 * Work closely with designers and the product team to complete a prototype that
   shows how the new feature will work.
 * Holding a kick-off meeting with the product team to ensure that everyone
   understands the customer's needs addressed the business goals, and
   requirements.
 * Meeting with a designer to review open questions that have arisen during
   development related to various edge-cases.
 * Meeting with marketing team to prepare a go-to-market strategy for an
   upcoming launch.
 * Coordinate with technical team to discuss the documentation for an upcoming
   product feature.
 * Meeting with the legal/ Compliance / Risk management /Sharia team to ensure
   the upcoming product feature is approved as per the regulation
 * Interact with IT department for new System requirements/ enhancements, UAT
   and implementation.
 * Monitoring KPIs (key performance indicators): Analyse how users are using
   products and features that newly launched and went live.

Compliance and Regulatory Requirements 

 * Support product team on preparation to obtain approval on new product
   development communication materials, product filling, and system rollout and
   adheres to regulators requirement
 * Ad-hoc business / strategy deck preparations, management and regulatory
   reporting
 * Support BN on product regulatory requirement and communication. Engagement
   with:-
 * Legal and Compliance on new requirement and changes on T&Cs, product
   liability, Assets card business
 * Audit reporting for product related matter
 * Risk and Operations on backend changes and requirement
 * Group Sharia in compliance to Islamic product

People Management

 *  Ensure that the workforce efficiently allocated in the right place at the
   right time to achieve business goals.
 * Supervise all product team related matters such as Annual Leave Plan,
   attendance punctuality, and disciplined as per the approved HR policies to
   maintain high level of employee’s productivity.
 * Develop briefing/training materials & conduct product briefing/training
   sessions for both internal & external parties
 * Identify any weaknesses within the product team and responsible to Mentor,
   Coach and Guide individuals in order to increase productivity. Identify
   potential successors within the product team for the identified critical
   positions in order to ensure business continuity of bank’s operations.

Other tasks

 * Supporting branches and sales teams related to product development (as and
   when required) for client presentations, meeting etc. whenever required.
 * Identify opportunities to contribute to organisational and departmental
   change initiatives, programmes and projects taking into account best practice
   and standards in the business environment.
 * Perform other related duties or assignments as directed.

Job Location Muscat No. of positions 1 Relevant Experience in Years 10 + Years
Required Qualification
 * Essential: Bachelor’s Degree preferably in Marketing, Business or Finance.
 * Desirable: Masters or MBA Degree
 * Experience (by years/function/industry): At least 15 years of working
   experience in the related field, out of which 5 years in Islamic Banking
   Retail Products Development and Management/ Business Data Analysis at a
   senior position/ product development and marketing

 

Special Certification Any Other Relevant Information
 * Strategic Management
 * Islamic Risk and compliance management
 * Extensive knowledge of Islamic Financing Structures and concept
 * Islamic Regulatory Framework of the country /Region/Environment
 * Well informed on the developments in the relevant field
 * Understanding bank processes & customers journey
 * Ability to communicate and collaborate with various levels across the
   organization
 * Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
 * Having strong customer service and analytical skills.
 * Excellent leadership skills
 * Strong self-motivation, and drive
 * Deciding and initiating action
 * Planning and organising
 * Adapting and responding to change
 * Innovative and creative thinking
 * Good problem solving, communication, and analytical skills
 * Able to empower teams & make decisions effectively

Apply Now

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   24655096
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   24655174
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