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Submitted URL:
http://cfigroup.com/
Effective URL:
https://cfigroup.com/
Submission: On February 09 via manual (February 9th 2022, 9:41:45 pm UTC) from US — Scanned from DE

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Text Content

OUR ADDRESS:

CFI Group
3916 Ranchero Dr.
Ann Arbor, MI 48108

HAVE ANY QUESTIONS?

AskUs@cfigroup.com

CALL US:

734.930.9090

SERVICES FOR GOVERNMENT

CFI Group partners with the Federal Consulting Group (FCG) to provide the only
certified American Customer Satisfaction Index (ACSI) customer experience
analytics program. Our carefully designed measurement tools and our team of
research experts enables agencies to understand and respond to the stakeholder
experience.

SERVICES FOR BUSINESS

As founding partner of the American Customer Satisfaction Index (ACSI), CFI
Group is the only company within the United States licensed to apply ACSI
methodology in both the federal government and private sectors. Using this
patented technology and top research experts, CFI Group uncovers the operational
drivers and impact of the customer experience.

 * Sweden
 * Italy
 * China


 * SOLUTIONS
   * Solutions for Government
     * Citizen Satisfaction
     * Employee Engagement
     * Website Satisfaction
     * Contact Center Satisfaction
     * Qualitative Research
     * Custom Research
     * QJourney
   * Solutions for Business
     * Customer Satisfaction
     * Employee Engagement
     * Website Satisfaction
     * Contact Center Satisfaction
     * Qualitative Research
     * Custom Research
     * MortgageSAT
 * RESOURCES
   * Case Studies
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   * White Papers
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 * ABOUT
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   * Careers
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   * Privacy Center
   * Contact Us

MENU



Request Info
 * EXPERIENCE MATTERS
   CFI Group is a global leader in citizen, employee,
   and customer satisfaction measurements. Using
   research experts and our patented approach, we
   go beyond measurement to deliver solutions.
   Solutions for
   Government
   Solutions for
   Business






THE CFI GROUP DIFFERENCE

CFI Group measures customer, citizen, and employee satisfaction using its
patented, cause-and-effect methodology that is recognized for its superior
precision, diagnostic approach, and linkage to financial results. Add in our
expert consultants to uncover powerful insights, user-friendly online tools,
renowned benchmarks, and over thirty years of experience and it’s easy to
understand why CFI Group continues to be the go-to source for customer
satisfaction measurement and consulting for U.S. federal government agencies and
businesses of all types.


 * PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer
   Satisfaction Index® (ACSI). We are the only company within the United States
   licensed to apply customized ACSI methodology in both the government and
   business sectors.
 * EXPERTISE: Using top research experts and the patented technology, CFI Group
   uncovers the operational drivers of customer satisfaction for businesses and
   federal government agencies.
 * ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee
   insights and analysis that improve satisfaction and drive organizational
   performance.
 * LONGEVITY: As one of the first CX measurement companies, CFI Group has been
   monitoring the customer experience since 1988.


 


FEATURED CLIENTS

 
More Clients
 
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 * 
 * 
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 * 


FEATURED RESOURCES

 
More Resources
 


 * SIGNS WE’RE MOVING TOWARD A NEW AND IMPROVED NORMAL: BANKS PRIORITIZING
   FINANCIAL HEALTH
   
   Read more
   
   Blog Posts
   
   SIGNS WE’RE MOVING TOWARD A NEW AND IMPROVED NORMAL: BANKS PRIORITIZING
   FINANCIAL HEALTH
   
   0
   DateFebruary 4, 2022
   by Rebecca Lennington February 4, 2022 We’re already a month into 2022 and
   while things are far from perfect, there have been promising indications that
   they’re […]


 * ADVENTURES IN STATISTICS: THE DIFFERENCE BETWEEN INTENTIONS AND ACTIONS
   
   Read more
   
   Customer Satisfaction Measurement
   
   ADVENTURES IN STATISTICS: THE DIFFERENCE BETWEEN INTENTIONS AND ACTIONS
   
   0
   DateJanuary 18, 2022
   by Mark Galauner January 18, 2022 “You are what you do, not what you say you
   will do.”- Carl Jung We all know the saying about […]


 * DON’T BE AFRAID OF NEGATIVE FEEDBACK
   
   Read more
   
   Blog Posts
   
   DON’T BE AFRAID OF NEGATIVE FEEDBACK
   
   0
   DateDecember 14, 2021
   by David Ham December 15, 2021 As the pandemic continues, so do instances of
   rude behavior. Anne Marie Chaker summarized this phenomena rather well in her
   […]


 * ON DELAYS! ON MALAISE! ON SUPPLY AND DEMAND!
   
   Read more
   
   Blog Posts
   
   ON DELAYS! ON MALAISE! ON SUPPLY AND DEMAND!
   
   0
   DateNovember 23, 2021
   by Rebecca Lennington| November 23, 2021 It’s “the most wonderful time of the
   year” again. We’re celebrating our second holiday season with everyone’s
   least favorite guest, […]


 * GOVERNMENT CONTACT CENTER SATISFACTION INDEX – 2021
   
   Read more
   
   Studies
   
   GOVERNMENT CONTACT CENTER SATISFACTION INDEX – 2021
   
   0
   DateNovember 8, 2021
   


 * CREDIT UNION SATISFACTION INDEX 2020
   
   Read more
   
   Studies
   
   CREDIT UNION SATISFACTION INDEX 2020
   
   0
   DateAugust 16, 2021
   


 * RETAIL REPORT – OCTOBER 2020
   
   Read more
   
   Studies
   
   RETAIL REPORT – OCTOBER 2020
   
   0
   DateOctober 29, 2020
   


 * RETAIL REPORT – JULY 2020
   
   Read more
   
   Studies
   
   RETAIL REPORT – JULY 2020
   
   0
   DateJuly 30, 2020
   center description After a promising start, 2020 has proven to be a year of
   nearly unprecedented upheaval for retail brands, many of which have struggled
   to […]

 


THE CFI GROUP PROCESS


MONITOR AND MEASURE
THE WHOLE EXPERIENCE

CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to
measure the experience across all touchpoints.


DISCOVER AND ANALYZE
INSIGHT THAT MATTERS

CFI Group's consulting team applies their expertise to identify insights and
opportunities for your organization to improve.


PRIORITIZE AND ACT
TO IMPROVE PERFORMANCE

CFI Group works with government agencies and businesses to translate these
insights into clear actions that produce results.
 



ASKUS@CFIGROUP.COM

 
CONTACT US

We want to hear from you.
Contact us today!


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All Rights Reserved

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cfigroup.com Open in urlscan Pro 2606:4700:20::681a:c80 Public Scan

Form analysis 2 forms found in the DOM

GET https://cfigroup.com/

POST /#gf_3

Text Content

cfigroup.com Open in urlscan Pro
2606:4700:20::681a:c80 Public Scan

Form analysis
2 forms found in the DOM