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Guide, Feedback, and Issue Reporting



THE FULL FIBRE BROADBAND NETWORK


CHECK AVAILABILITY IN YOUR AREA #



Check Now
 * Get Connected
    * For Homes
    * For Business
    * For Public Sector
    * For Landlords

 * Our Company
    * About Us
      * Our Rollout
      * Our Infrastructure
      * Our Platform
      * Our Service
      * Our Impact
      * Project Gigabit
      * Our Management Team
    * Partners
      * Business
      * Consumer
      * Public Sector
      * Mobile
    * Careers
      * The CityFibre Way
      * Our Blog
      * Diversity & Inclusion
      * Rewards & Development
      * Armed Forces
      * Search all Jobs
    * News
      
      
      * CITYFIBRE LAYS ENOUGH FULL FIBRE IN RUGBY TO STRETCH DOUBLE THE LENGTH
        OF THE O…
        
        20th March 2024
      
      
      * CITYFIBRE ACQUIRES LIT FIBRE, ACCELERATING ITS ROLLOUT BY UP TO 300,000
        PREMISES
        
        14th March 2024
      * View all News

 * Help & Support



Close
 * Get Connected
 * Our Company
 * Help & Support

 * Get Connected
 * For Homes
 * For Business
 * For Public Sector
 * For Landlords

 * Our Company
 * About Us
 * Partners
 * Careers
 * News

 * About Us
 * About Us
 * Our Rollout
 * Our Infrastructure
 * Our Platform
 * Our Service
 * Our Impact
 * Project Gigabit
 * Our Management Team

 * Partners
 * Partners
 * Business
 * Consumer
 * Public Sector
 * Mobile

 * Careers
 * Careers
 * The CityFibre Way
 * Our Blog
 * Diversity & Inclusion
 * Rewards & Development
 * Armed Forces
 * Search all Jobs

 * News
 * View all News

Check Availability

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EXPERIENCE 49X FASTER BROADBAND #

Join our brand new full fibre network for speeds up to 2.5Gbps. Effortless
performance and reliability. Say goodbye to copper cables and delays. Enter your
postcode to start your full fibre journey.

For Homes For Business
Check Now





BAD BROADBAND WEIGHING YOU DOWN? #

Most of the UK is still struggling on with broadband that's "OK" at best. Part
fibre networks, brought into our homes with old copper wires.


Our brand new network can reach up to 2.5Gbps (that's 49 times faster than the
broadband in most UK homes*).


And its five times more reliable - meaning less drop-outs, less spinning wheels
of death, and less work calls that descend into a pixelated palaver.

*UK home broadband performance - Ofcom 2019

 * 
   Speeds up to 49x faster than the UK average*, on a network designed to be
   upgraded as soon as the technology is invented.
 * 
   Plans start from £24 a month and are up to £130 a year cheaper – despite
   being much faster and up to 5x more reliable.*
 * 
   Built-in intelligence lets us track and fix issues as they – and often before
   – they happen.

CONNECT YOUR HOME


OUR NETWORK, THEIR DEALS, YOUR CHOICE #

Once our network is available in your area, you’ll be able to choose from a
range of offers from our broadband providers. We only partner with providers who
share our desire to build something incredible. You’ll also have the freedom to
choose from over 30 broadband providers – so you can always find the best deal.




FULL FIBRE FOR EVERYONE #

We’ve invested £4 billion into our network, which now services over 8 million
homes and 800,000 businesses across the UK.


ABOUT US

We think full fibre has the potential to transform not only the British economy,
but society as a whole.

Find out more


FOR HOMES

Our network connects 8 million homes. Learn more about what it means to connect
your home to the CityFibre network.

Find out more


FOR BUSINESS

Better broadband is the bedrock of businesses in the digital age. Join over
800,000 companies already on our network.

Find out more


PARTNER WITH US

We’re challenging the UK broadband status quo, pushing for better for our
broadband providers and their customers. Join us.

Become a Partner


HOW CAN WE HELP?




BROWSE BY CATEGORY #


 * ABOUT US
   
   FAQs related to our business and what we do
   
   10 Articles


 * BUILDING OUR NETWORK
   
   Getting everything ready to provide a full fibre experience
   
   30 Articles


 * GETTING CONNECTED
   
   Connecting homes, businesses, landlords and property developers
   
   55 Articles


 * TROUBLESHOOTING
   
   4 Articles

Back to top

CityFibre Holdings Limited

Registered in England at:

15 Bedford Street

London

WC2E 9HE
 

Company number: 07488363
VAT No.: 170394117


FOLLOW US

 * 
 * 
 * 
 * 

 * Privacy Statement
 * Cookie Policy


TOP LINKS

 * About Us
 * Careers
 * Help & Support
 * Refer a Friend
 * News
 * Press & Media
 * Modern Slavery Statement


HELP

 * How can I connect my home?
 * How can I connect my business?
 * When can I connect?
 * Installation Process
 * Switching Providers

To report health & safety concerns/incidents, or business service faults, call
0800 298 6267.

For issues with home broadband services, please contact your broadband provider
directly.

Engage messaging support here.



FOLLOW US

 * 
 * 
 * 
 * 

 * 
 * 
 * 

 * Privacy Statement
 * Cookie Policy


By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyse site usage, and assist in our
marketing efforts. For more detailed information about the Cookie Policy, click
here.
Accept All Cookies
Cookies Settings



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalised web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
For more detailed information about the Cookie Policy, click here.
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

TARGETING COOKIES

Targeting Cookies

Targeting and advertising cookies are utilized to analyse your website usage to
construct a profile of your interests and display relevant advertisements to you
across other websites. Although these cookies do not store directly personal
information, they uniquely identify your browser and internet device. Disabling
these cookies may result in less targeted advertising.

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