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How to Build a Data Governance Program in 90 Days Blog

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HOW TO BUILD A DATA GOVERNANCE PROGRAM IN 90 DAYS

 * by 7wData
 * September 23, 2022



For many people in business, the mention of Data Governance evokes excessive red
tape, bureaucratic drag, and, most of all, outsiders meddling in daily
operations. “What is the preconceived notion about Data Governance? We are the
police, we tell you no, we tell you to stop, we slow you down,” said Sherry
Hidalgo, senior enterprise governance and data manager at Shaw Industries,
during her presentation at DATAVERSITY’s recent Data Governance & Information
Quality Conference in San Diego.

Hidalgo’s compelling account of her Data Governance journey at Shaw Industries
not only overturned such stereotypes of data governors as oppressive intruders
but also served as a remarkable case study of how Data Governance can be a force
of efficiency and streamlining. Her story illustrates how a well-led Data
Governance program can save a company untold hours and dollars – and how this
can be implemented with amazing speed.

Before arriving at Shaw Industries, Hidalgo spent over 20 years implementing
software solutions for various large-scale institutions (prisons, universities,
and hospitals). However, overhauling Shaw was her most ambitious project to
date, as the corporation is a $6 billion empire that supplies much of the
world’s flooring and surfacing products. Despite this, the company suffered from
outdated, clunky data management: Its team members were often unaware of what
the other hands were doing – or even how many other hands existed.

Yet, within three months, Hidalgo transformed operations and corporate culture
by building a successful Data Governance program.

When Hidalgo joined Shaw Industries in 2019, the corporate giant was at a
crossroads. While the company had a healthy staff of data stewards, Shaw
Industries lacked any coherent Data Governance framework. Its data managers were
firmly married to pre-electronic ways of doing things. “As you can imagine,
siloed data sets. No enterprise solution. Just little pockets of governance,”
Hidalgo recounted. “We had to shape and change that mindset from ‘We do it this
way’ to ‘We do it the Shaw way now.’ Everyone on the same page.”

While Hidalgo’s makeover of Shaw Industries ultimately leaned heavily on a
stem-to-stern tech retrofit, the most important piece in the process was having
the right people. Shaw’s chief information officer (CIO) of almost four decades
had just retired. When it came time to hire a new head, Hidalgo steered Shaw
towards taking on an outside leader with fresh eyes, a wealth of experience, and
most crucially, an almost fanatical belief in data-driven, top-down solutions.

After it took a jaw-dropping three weeks for staff to furnish a simple list of
Shaw’s clientele, the new CIO immediately changed the direction of his new
concern, pushing Shaw’s transformation of over 30 disconnected data-capturing
systems into a unified master data solution. 

As Hidalgo affirms, having unwavering executive support of Data Governance from
a CIO with a passion for data can make all the difference in the world. “That
support really meant a lot to us,” she said. “You’re getting ready to go into an
implementation that is hairy. It’s a lot. It’s pulling information from people;
it’s talking to people who don’t want to do it. So, if you don’t engage your
leadership, they’re not going to do it either.”

With a new data-friendly CIO at the helm, Hidalgo was able to assemble the right
team for the job and, at the same time, create an environment of maximum
engagement with data culture. She assembled discussion teams and even a data
book club that read and reviewed the latest Data Governance literature.

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