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Dein Erlebnis kontrollieren
Vier Schritte zu einem besonders sicheren AccountVier Schritte zu einem
besonders sicheren ServerDie Rolle der Administratoren und Moderatoren auf
DiscordProbleme bei Discord meldenMentale Gesundheit auf
DiscordAltersbeschränkte Inhalte auf DiscordTipps gegen Spam und Hacking

Eltern und Lehrende
Was ist Discord?Das Engagement von Discord für ein sicheres und vertrauensvolles
ErlebnisSo kannst du deinem Teenager helfen, auf Discord sicher zu bleibenMit
deinem Teenager über Online-Sicherheit redenAntworten auf die wichtigsten Fragen
von Eltern und LehrendenWenn dein Teenager auf ein Problem stößtZusammenarbeit
mit CARU zum Schutz der Benutzer auf Discord

So setzen wir die Regeln durch
Unsere RichtlinienSo stellen wir Nachforschungen anWelche Maßnahmen wir
ergreifenSo kannst du unsere Maßnahmen anfechtenDiscords
TransparenzberichteZusammenarbeit mit den Strafverfolgungsbehörden
Zurück
Moderator Academy
Übersicht

Grundlagen
100: Eine Einführung in die DMA103: Grundlegende Einrichtung von Kanälen104:
Inhalte bei Discord melden110: Verhaltensregeln für Moderatoren111: Deine
Pflichten als Moderator151: Eine Einführung in das Moderatoren-Ökosystem

Einrichtung und Funktion
201: Berechtigungen auf Discord202: Umgang mit schwierigen Szenarien203:
Serverregeln aufstellen204: Einsprüche gegen Bans205: Verwendung von
Rollenfarben206: Bewährte Praktiken für Meldetools207: Server-Informationen und
Ankündigungskanäle208: Kanalkategorien und Namen210: Rekrutierung von
Moderatoren211: Moderationsteam-Kanäle erstellen231: Grundlagen
familienfreundlicher Server241: Sichern deines Discord-Accounts

Fortgeschrittenes Community-Management
301: Implementierung von Verifizierungsgates302: Entwicklung von
Moderatorenrichtlinien303: Positive Umgebungen fördern304: Sicheres
Moderieren310: Moderationsteams leiten311: Burnout bei Moderatoren verstehen und
vermeiden312: Interne Konfliktlösung313: So werden Sprachkanäle moderiert314:
Schulung und Einarbeitung neuer Moderatoren321: Automatische Moderation auf
Discord322: WebHooks und Einbettungen verwenden 323: XP-Systeme verwenden324:
Modmail-Bots verwenden331: Engagement in der Community332: Gesunde Communitys
fördern333: Planung von Community-Events334: Community-Partnerschaften341: Die
eigene Community durch Einblicke verstehen345: Bewährte Praktiken für die
Moderation der Erstellung von Inhalten

Moderationsseminare
401: Transparenz in der Moderation402: Vertraulichkeit in der Moderation403:
Sensible Themen404: Psychische Gesundheit in deiner Community berücksichtigen
405: Praktische Aspekte der Moderation von Kanälen für Erwachsene407:
Exponentielles Mitgliedschaftswachstum bewältigen431: Ethisches Wachstum in der
Community432: Internationalisierung einer Community441: Leitungsstrukturen einer
Community442: Erkenntnisse nutzen, um das Wachstum und Engagement der Community
zu verbessern443: Ban-Umgehung und fortgeschrittene Belästigung444: Umgang mit
zwischenmenschlichen Beziehungen451: Reddit x Discord452: Twitch x Discord453:
Patreon x Discord455: Schulen x Discord459: Andere Communitys zu Discord bringen

Absolventen
531: Parasoziale Beziehungen541: Die Anwendung von Metaphern in der Moderation


Urhebervermerke
Urhebervermerke
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Community-PortalCommunity-Beteiligung
Verwalten und aktiv werden


COMMUNITY-BETEILIGUNG





So, you’ve finally set up your server. You’ve taken care of the technical
aspects, recruited staff and have a certain level of membership in your server.
As important as those steps are, your job is not finished. You will now have to
focus on how you can keep your community alive and well. This is where
engagement comes into play.

Community engagement is, simply put, the staff of a server engaging in certain
actions to better communicate, and get more involved with the community in order
to keep it active. It also includes directing users towards various activities
in order to improve their communication with each other. It shows to your
members how much you actually care for the community, as well as how willing you
are to participate and improve your relations in it as a staff member.
Additionally, these methods help you increase your personal contribution and
your members’ contribution to the server, creating a stronger sense of unity in
the process.

While this may sound somewhat complicated, it is actually quite simple to do,
and eventually, will feel natural to how you run your community. This article
will focus on explaining some of the previously mentioned actions and activities
in detail as well as clarifying their importance in the process of maintaining a
healthy community.


NEWS, UPDATES, AND ANNOUNCEMENTS

Each server has a purpose. People usually join servers because they are seeking
a community built around that purpose whether it be in pursuit of more knowledge
about a certain topic or for befriending those with a shared interest. After
all, a servers’ purpose is the main reason why members keep coming back to check
the server and participate. As a staff member, it is your duty to help provide
up to date information to your members as well as providing safe spaces for them
to talk about it. By not keeping your members informed you may inadvertently
exude the feeling that you don’t particularly care about the server topic and,
consequently, the community itself.

Before we continue, we must define each of the terms mentioned in the heading of
this section. Keep in mind that these are not strict dictionary definitions, but
ones that are more fitting for the topic of managing a specific community as
they cover the different messages a moderation team may share with their
community.

‍
News consists of recent updates regarding the focus topic of your server.


Some examples of newsworthy updates would be:

 * Posting about a release of a new episode in a server about a TV series.

 * Sharing a link to an article about something that happened in politics in a
   server about politics.

 * Highlighting the new class schedule in a server about your school.

 * Noting that there is an official outage affecting the game that a server is
   dedicated to.

These are short and simple posts that keep everyone informed about things
regarding the main topic of the server. Posting news should almost always be
done as soon as possible and without biased opinion. The posts in #News should
not be meta- that is, about the running of the server itself and not the topic
in specific.

Updates are posts about changes in the server itself. This usually refers to
changing rules, adding or removing channels, updating roles or permissions, and
more. If it’s a change to a moderation system or the server itself, it is best
to flag it for your users with an update post. These posts should always be
short and comprehensive. It is very important for all your members to understand
these changes so they don’t break rules after an update because they did not
understand what you wrote. It also helps maintain transparency between the
moderation team and the users

Updates should be posted as soon as possible, but since you are the one deciding
when they come out, you can time them in a way to post multiple updates in a
single announcement post.

Announcements are usually larger posts that cover several updates and other
server related things that you would like to post about on a larger scale. They
should always contain information that is highly important to the community.
Alternatively, they can be smaller in size if you’d like to post about one
specific thing due to the timing of it, but be careful about which pings you use
in that case. An example of this would be celebrating a server milestone by
taking a look back on the history of the server, announcing new changes to
accommodate growth, and sharing a giveaway in celebration of the new milestone
all at once.

We recommend trying to keep these different types of posts organized into
separate channels. This is done to avoid too much cluttering and makes things
easier to find for both your moderation team and your members. Your larger
posts, as well as server updates, should usually be focused into your main
announcement channel. Having a separate channel for news is helpful for those
using your community as an information source and not an engagement hub. Make
any other announcement channels on a case-by-case basis. For example, if you
host a large number of events, make a separate channel for event announcements.


ANNOUNCEMENT DRAFTING TIPS:

 * Keep your posts brief, but provide necessary detail. Larger announcements
   should never be over 500-550 words long, unless it is extremely important. If
   something can wait, it’s better to move it to a later date as people will not
   fully read announcements that are too long.

 * Be succinct. Try not to beat around the bush too much and get straight to the
   point of the post.

 * Try to avoid using complex language. Discord has a lot of users all over the
   world, and not all of them speak English as a first language. You can use
   this simplewriter tool to limit yourself to the 1,000 most common English
   words. In case that you do need to use more complex terms, try to explain
   them to your audience.

 * Do not use offensive language. Your moderation team sets examples for your
   community and should abide by professional guidelines. Do not include
   derogatory terms and slurs in official communications.

 * Format your posts. Clearly list all your points into separate paragraphs with
   titles and use markdown to highlight important parts, or use an easy to read
   bulleted list depending upon the content of the post.

 * Use emotes. This one is optional. Emotes aren’t necessary, but they make the
   post more aesthetically appealing to the reader and make you seem relatable.
   Make sure not to use too many!

 * Disable auto-embed. If you have multiple links in your post, use the format
   (replace the word link with the actual link you’re posting) to disable the
   auto-embed on that link. This will prevent cluttering below your post.


USAGE OF @EVERYONE, @HERE, AND OTHER ROLE PINGS

The usage of pings is usually implied for all announcements. What roles you will
ping in your post depends on who the announcement is meant for. That being said,
you should have a role for each ping you need. These roles should be listed
visibly somewhere on the server and easily selectable or assignable. Having
opt-in roles allows members to select what they want and don’t want to be
notified about. For example: if you post a lot of announcements for a specific
event- let’s say karaoke- make a karaoke role for the members who wish to be
notified for it.

In the same sense, make a related news role for people who want to get notified
about the news on the server. This especially applies if you have a large number
of these posts coming out frequently, since not everybody likes getting pinged
constantly.

The most important ping in the server would be @everyone. This ping should only
be used for large announcements and updates that do not happen very often. Do
not use this ping unless it is about something extremely important for the
server that everyone actually needs to see. For a more time-sensitive ping that
requires immediate attention of those actively present, we recommend using an
@here ping instead of an @everyone ping. Overusing either of these pings will
likely anger your community. However, it is important to note that most users do
not like usage of these pings at all despite them being very necessary from a
moderation standpoint, and such pings can often lead to a small group of users
leaving the server whenever utilized. Do not allow this to deter you from their
usage, this is only noted to help you determine necessary usage for @here and
crucial usage for @everyone. As such, the larger your community, the less often
you should seek to use these pings.

If used correctly, pings will keep people, both active and inactive, coming back
to your server to check these posts. Keeping your community updated is always
highly appreciated by the members and could increase server activity over time.
However, it is also important to note that you should not be discouraged by some
quieter members exiting the server in response to these pings.


SERVER EVENTS

Events are activities where both members and moderation staff socialize. What’s
most important about the events is that everyone has fun! Usually you won’t see
people communicating in multiple channels. Most users will focus their activity
into one or two channels dedicated to the event. Events can serve as a way to
bring users together in a single place that may dedicate their time within the
server to different channels and allow them to meet new people. A user who only
focuses on the creative channels in a server can quickly find themself
befriending a bug hunter who mostly focuses on programming within the server,
and bringing everyone together to have fun is what community events are all
about!

There are a few things you should keep in mind when hosting an event:

 * Plan and announce the event ahead of time. Make sure you know what kind of
   event you’re planning and let your members know in time to clear their
   schedules.

 * Be mindful of the time. Take notice of what time your server is most active.
   Remember, not everyone lives in the same time zone. You should also
   prioritize evenings and weekends, because that’s when most people are
   actually available, but pick times that may allow international participation
   if possible.

 * Try to include a lot of people. This doesn’t only mean going for having a
   large number of participants, you need to think about what is accessible to
   most users. Not everyone can buy that expensive game you want to host a
   tournament for.

 * Watch the participant count. Usually, your goal should be for your event to
   have as many participants as possible, but sometimes you can’t do that due to
   technical limitations. This is something you need to determine in advance and
   make clear in your announcement.

 * Utilize voice chat. Voice channels are a great tool that can make hosting
   some events easier as it allows bonding between participants. Keep in mind
   that with an active voice chat comes the need for moderators for that voice
   chat, which you can learn more about how to tackle moderating voice channels
   here.

 * Have fun! Really. That’s the entire point of having events! The easiest way
   to to bond and form meaningful connections between you and your community is
   to have a good time on the server with them.

These are just some of the basic and simple things to get you started. For a
more detailed guide to hosting events on Discord, see here.


CONTESTS

Contests are a good way of allowing your members to show off their skills. It’s
a great way to give creators a platform to share their talents with the world.
Contents can also allow participants to feel a sense of contribution to their
community--a way for them to feel like they have done their part in building the
server.

A great example of this would be art contents for emojis, profile pictures of
self-hosted bots, the server icon, and even the server banner. Artists can give
back to the community and gain exposure, and the community can show appreciation
to artists.

So what are the most important things to know when planning a contest?

 * What kind of contest is it? It can be writing, artwork, making a meme, etc.
   There are plenty of options, so pick whichever one is suited best for your
   community.

 * Set up fitting rules. Make sure contest rules reinforce the server rules, but
   are also keeping in mind various forms of art that can be considered for
   entry.

 * Decide on a voting system. Many prefer to allow server members to vote.
   However, moderation intervention can occur for final say and if there is
   concern about something being turned into a popularity contest.

 * Create an incentive. People may not participate just because there’s a
   contest--a reward can keep them interested and incentivize participation.


GIVEAWAYS

Giveaways are a great and simple way to reward your community. People always
like free stuff, so you don’t even need an extra reason to justify hosting a
giveaway outside of someone wanting to!

One thing to keep in mind when hosting giveaways is transparency. One of the
best ways to show that a giveaway is truly random is the utilization of a
giveaway bot. There are a lot of bots out there that can fulfill this need, but
here are a few to consider if you’d like to get started:

 * Giveaway Bot - Most commonly used bot for giveaways across Discord.
 * Eli  - Primarily has other functions, but has a giveaway tool as well.
 * Giveaways - Very useful for large scale giveaways of over 5,000 participants.

Using bots allows your users to easily participate without questioning the
authenticity of winner selection.

What can I give away? Well, pretty much anything that is legal to give away to
someone. Always be sure that you have the reward ready before hosting the
giveaway. It really doesn’t matter how big your giveaway is. Even small things
can make someone’s day better, like a custom role, a piece of art from a beloved
community member, or a month of Discord Nitro! Try to keep things in digital
format. Sending a physical object can be problematic and expensive due to
communities being mostly international and also requires sharing of personal
information that servers members of minors may not be comfortable with.

When do I host my giveaway? Your moderation team and your server can host
giveaways as often as you like. You don’t require an excuse to host a give, but
any special celebration, such as a server member milestone or server birthday
are common times for giveaways to pop up. If allowing a server member to host a
giveaway, it is still the moderation team’s responsibility to ensure a smooth
and scam-free giveaway experience for the winner.


TASK ROLES

As you may know, not everyone is capable of contributing to the server through
artistic methods like in the case of contests. Still, there are plenty of users
in the server who are looking to contribute in different forms. By granting
certain permissions to select roles, you can create an environment more suitable
for this.

Task roles are roles that have specific permissions granted to them pertaining
to select tasks in the community. These permissions are for specified purposes
other than moderation as it is still imperative to make sure you don’t give the
wrong permissions to the wrong people.

Task roles can be very handy when you have some sort of manual work that can
only be done with certain permissions, but also when your staff team is
shorthanded. It helps ease the load on your moderators, while allowing members
to help with the server and work directly with the moderation team.
Additionally, giving users some level of permissions helps close the “power gap”
between staff and regular members. It shows people that there isn’t too much
difference between the moderators and everyone else, aside from the workload and
the hoisted role.

One of the most common examples of a task role would be an Event Manager. These
are users who organize events for the server. Staff can’t always set enough time
aside to host events, and even if they could, they would run out of ideas at
some point. Remember that you have a community with a certain number of people,
who potentially have endless ideas on what events you can host. Allow these
users to express their ideas and host them as well. Having multiple organizers,
along with a staff member to oversee the schedule, can create a rotating event
cycle that doesn’t place too much burden on any specific person.

If you begin to utilize task roles in your community, make sure that you
carefully select those whom you are granting permissions to.


SUGGESTIONS AND FEEDBACK

It’s important for the staff to show their trust in the community and allow them
to give their honest opinions on server matters. Suggestions and feedback are a
great way to achieve this. Just like with events, your members could potentially
have endless ideas on how you can improve the server. Listening to your members
matters. They’re the ones who make up your community, without them none of what
you are doing would even be possible. That’s why having a channel for
suggestions and feedback is helpful.

There are a few thing to keep in mind when it comes to suggestions and feedback:

 * The channel should be open to everyone. To ensure full transparency, all
   server members should have the permission to read and write in the channel.
   In cases where you have to gate your server, try to make the channel at least
   readable for everyone.

 * Set specific rules for the channel. It should be very clear that it is not a
   place for memes or trolling, but for serious discussion. Inappropriate
   behavior should not be tolerated. Additionally, it should be kept strictly to
   server related matters.

 * Openly ask for feedback. Use your position to actively ask for feedback,
   either through announcements or whichever other platform on the server.
   Inviting your members to do so shows them you are actually interested in what
   they have to say.

 * Stay open-minded. While not every idea may sound great in the beginning,
   given enough thought it could turn out pretty well. Always be open to
   compromise. Don’t simply dismiss things because they seem bad at first sight.
   Start a conversation about it and see where the idea is headed, it could
   actually be good.

 * Not every suggestion will be good. Just because you should keep an open mind,
   does not mean that every suggestion will be good or accepted. Identifying
   good and bad ideas requires equal communication amongst the moderators and
   members of the server.

 * Be honest. When you are giving your decision on a matter, give a clear
   explanation why you made that decision. Honesty is the best policy, lying
   will only make members lose their trust in you.

 * Have a firm stance. When you come to a decision, try to make sure it’s the
   final one. Don’t simply change your mind on the first disagreement. Not
   everyone will always agree with your choice, but you still need to think of
   what’s best for the community as a whole.

 * Accept your mistakes. Sometimes moderation teams will make a wrong decision.
   Rectify your decision, and then acknowledge what you did wrong and fix it.
   Being stubborn about it will only make things worse.

Be sure to make it clear that if people are uncomfortable with giving this
feedback in an open channel setting that they can send their concerns via DMs or
another private outlet of your choosing. Approach that feedback with the same
points in mind. With all these points in mind, you should be able to maintain a
healthy relationship with your members.


TALK IN THE CHAT

As simple as it may sound, this is one of the most effective ways of engaging
with your community. While members join your server for its purpose, they often
only actively chat and stay for the community itself. Moderators, as leaders of
the community, should put their best foot forward by actively talking in the
chat, both text and voice, themselves. This is the easiest way to showcase your
care and interest.

As a moderator, it’s helpful to get to know your members. Befriend them, be open
with them, have fun. When you get closer to your members, they will trust you
more. Of course, as a leader, you need to lead by example for your community and
show good behavior in chat. When it comes to the rules, it’s okay to be
forgiving, but do not avoid dealing punishments for some offenses due to
friendly bias. Present yourself as just another member of the community, but do
not forsake your role as a moderator.

Another thing you should consider is having your direct messages open to your
members. Sometimes they won’t be comfortable with saying something in a public
chat. That’s why you need to give them an option to message you directly. Be
willing to let members rely on you even when it comes to topics they don’t feel
like talking about in public. This is a sign that you are trusted. Do not
misplace this trust. Once it’s gone, it can be difficult to earn back.

You should also consider reaching out to your members personally when you feel
something is wrong. They are an important part of your community, so show that
you care. Sometimes this can have a great impact, not only on their time in your
server, but their lives in general.

Casual chatter not only helps make your community more tight-knit, it also
builds great relationships. What you may not realize is that you could be making
some life-long friends in chat as a moderator, too.


ZUSAMMENFASSUNG

There are many different ways you can go about engaging with your community
which makes it a fun and easy task for moderation teams. Open communication and
consideration of users’ feelings will result in maintained trust in your
moderation team and a healthy server environment. Every server is different and
members require certain things from every moderation team, but communication is
key to cultivating a positive space that can continue to thrive for years to
come.

August 22, 2023
Inhalte
News, Updates, and AnnouncementsAnnouncement drafting tips:Usage of @everyone,
@here, and other role pingsServer EventsContestsGiveawaysTask RolesSuggestions
and Feedback



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COMMUNITY-RESSOURCEN


AUFBAUEN

Erste Schritte als Serveradmin und Betrieb deines Servers
Einrichten deines Discord-Servers – Erste Schritte
Deinen Discord-Server sichern und eine sichere Community aufbauen
Einen großartigen Server aufbauen und ein Zuhause für deine Community schaffen
Community Onboarding: Neue Mitglieder willkommen heißen
Wichtige Kanäle, die jeder Community-Server haben sollte
Anpassung und Branding deines Discord-Servers
Das Discord-App-Verzeichnis
Server Information and Announcement Channels
Basic Channel Setup
Utilizing Role Colors
Channel Categories and Names


AKTIV WERDEN

Neue Mitglieder einführen und der Community helfen, ihren Weg zu finden
Regelmäßiges Einbinden deiner Community
Wert schaffen durch Kommunikation
Gemeinsam mit deiner Community kreativ sein – Events, Kunst und Feedback
Community-Aktivierung mithilfe deiner Social-Media-Beiträge
Rollen nutzen, um die Server-Aktivität zu erhöhen
Sprach-Events mit Bühne und Sprachkanälen veranstalten
Das Maximum aus Stage-Kanälen herausholen
Server-Einblicke verstehen


WEITERENTWICKELN

Server-Neuzugänge willkommen heißen
Weiterentwickeln und fördern deines Discord-Servers
Branding, Optimierung und Wachstum deines Servers mit Einladungen
Erweitern deiner Server-Community durch Mitgliederempfehlungen
Erweitern deines Servers durch soziale Medien
Wachstum deiner Community durch Server-Einblicke & Statistiken
Effektive Events gestalten, um deine Community zusammenzubringen
Weiterentwickeln deines Servers durch Community-Events
Event-Metriken verstehen
Understanding Your Community Through Insights
Bringing Other Communities to Discord
Using Insights to Improve Community Growth and Engagement
Ethisch korrektes Community-Wachstum
Community Partnerships


VERWALTEN

Die Grundlagen für einen sicheren, aktiven Server
Für die Sicherheit deines Servers und deiner Community sorgen
Vertrauen schaffen mit Social-Media-Verknüpfungen und Rollen
Bestimmung und Zuweisung von Server-Moderatoren
Moderation und Community-Unterstützung für die Verwaltung deines Servers
Mehr über deine Community erfahren


CREATOR-PORTAL

VERWALTEN UND AKTIV WERDEN


COMMUNITY-BETEILIGUNG




So, you’ve finally set up your server. You’ve taken care of the technical
aspects, recruited staff and have a certain level of membership in your server.
As important as those steps are, your job is not finished. You will now have to
focus on how you can keep your community alive and well. This is where
engagement comes into play.

Community engagement is, simply put, the staff of a server engaging in certain
actions to better communicate, and get more involved with the community in order
to keep it active. It also includes directing users towards various activities
in order to improve their communication with each other. It shows to your
members how much you actually care for the community, as well as how willing you
are to participate and improve your relations in it as a staff member.
Additionally, these methods help you increase your personal contribution and
your members’ contribution to the server, creating a stronger sense of unity in
the process.

While this may sound somewhat complicated, it is actually quite simple to do,
and eventually, will feel natural to how you run your community. This article
will focus on explaining some of the previously mentioned actions and activities
in detail as well as clarifying their importance in the process of maintaining a
healthy community.


NEWS, UPDATES, AND ANNOUNCEMENTS

Each server has a purpose. People usually join servers because they are seeking
a community built around that purpose whether it be in pursuit of more knowledge
about a certain topic or for befriending those with a shared interest. After
all, a servers’ purpose is the main reason why members keep coming back to check
the server and participate. As a staff member, it is your duty to help provide
up to date information to your members as well as providing safe spaces for them
to talk about it. By not keeping your members informed you may inadvertently
exude the feeling that you don’t particularly care about the server topic and,
consequently, the community itself.

Before we continue, we must define each of the terms mentioned in the heading of
this section. Keep in mind that these are not strict dictionary definitions, but
ones that are more fitting for the topic of managing a specific community as
they cover the different messages a moderation team may share with their
community.

‍
News consists of recent updates regarding the focus topic of your server.


Some examples of newsworthy updates would be:

 * Posting about a release of a new episode in a server about a TV series.

 * Sharing a link to an article about something that happened in politics in a
   server about politics.

 * Highlighting the new class schedule in a server about your school.

 * Noting that there is an official outage affecting the game that a server is
   dedicated to.

These are short and simple posts that keep everyone informed about things
regarding the main topic of the server. Posting news should almost always be
done as soon as possible and without biased opinion. The posts in #News should
not be meta- that is, about the running of the server itself and not the topic
in specific.

Updates are posts about changes in the server itself. This usually refers to
changing rules, adding or removing channels, updating roles or permissions, and
more. If it’s a change to a moderation system or the server itself, it is best
to flag it for your users with an update post. These posts should always be
short and comprehensive. It is very important for all your members to understand
these changes so they don’t break rules after an update because they did not
understand what you wrote. It also helps maintain transparency between the
moderation team and the users

Updates should be posted as soon as possible, but since you are the one deciding
when they come out, you can time them in a way to post multiple updates in a
single announcement post.

Announcements are usually larger posts that cover several updates and other
server related things that you would like to post about on a larger scale. They
should always contain information that is highly important to the community.
Alternatively, they can be smaller in size if you’d like to post about one
specific thing due to the timing of it, but be careful about which pings you use
in that case. An example of this would be celebrating a server milestone by
taking a look back on the history of the server, announcing new changes to
accommodate growth, and sharing a giveaway in celebration of the new milestone
all at once.

We recommend trying to keep these different types of posts organized into
separate channels. This is done to avoid too much cluttering and makes things
easier to find for both your moderation team and your members. Your larger
posts, as well as server updates, should usually be focused into your main
announcement channel. Having a separate channel for news is helpful for those
using your community as an information source and not an engagement hub. Make
any other announcement channels on a case-by-case basis. For example, if you
host a large number of events, make a separate channel for event announcements.


ANNOUNCEMENT DRAFTING TIPS:

 * Keep your posts brief, but provide necessary detail. Larger announcements
   should never be over 500-550 words long, unless it is extremely important. If
   something can wait, it’s better to move it to a later date as people will not
   fully read announcements that are too long.

 * Be succinct. Try not to beat around the bush too much and get straight to the
   point of the post.

 * Try to avoid using complex language. Discord has a lot of users all over the
   world, and not all of them speak English as a first language. You can use
   this simplewriter tool to limit yourself to the 1,000 most common English
   words. In case that you do need to use more complex terms, try to explain
   them to your audience.

 * Do not use offensive language. Your moderation team sets examples for your
   community and should abide by professional guidelines. Do not include
   derogatory terms and slurs in official communications.

 * Format your posts. Clearly list all your points into separate paragraphs with
   titles and use markdown to highlight important parts, or use an easy to read
   bulleted list depending upon the content of the post.

 * Use emotes. This one is optional. Emotes aren’t necessary, but they make the
   post more aesthetically appealing to the reader and make you seem relatable.
   Make sure not to use too many!

 * Disable auto-embed. If you have multiple links in your post, use the format
   (replace the word link with the actual link you’re posting) to disable the
   auto-embed on that link. This will prevent cluttering below your post.


USAGE OF @EVERYONE, @HERE, AND OTHER ROLE PINGS

The usage of pings is usually implied for all announcements. What roles you will
ping in your post depends on who the announcement is meant for. That being said,
you should have a role for each ping you need. These roles should be listed
visibly somewhere on the server and easily selectable or assignable. Having
opt-in roles allows members to select what they want and don’t want to be
notified about. For example: if you post a lot of announcements for a specific
event- let’s say karaoke- make a karaoke role for the members who wish to be
notified for it.

In the same sense, make a related news role for people who want to get notified
about the news on the server. This especially applies if you have a large number
of these posts coming out frequently, since not everybody likes getting pinged
constantly.

The most important ping in the server would be @everyone. This ping should only
be used for large announcements and updates that do not happen very often. Do
not use this ping unless it is about something extremely important for the
server that everyone actually needs to see. For a more time-sensitive ping that
requires immediate attention of those actively present, we recommend using an
@here ping instead of an @everyone ping. Overusing either of these pings will
likely anger your community. However, it is important to note that most users do
not like usage of these pings at all despite them being very necessary from a
moderation standpoint, and such pings can often lead to a small group of users
leaving the server whenever utilized. Do not allow this to deter you from their
usage, this is only noted to help you determine necessary usage for @here and
crucial usage for @everyone. As such, the larger your community, the less often
you should seek to use these pings.

If used correctly, pings will keep people, both active and inactive, coming back
to your server to check these posts. Keeping your community updated is always
highly appreciated by the members and could increase server activity over time.
However, it is also important to note that you should not be discouraged by some
quieter members exiting the server in response to these pings.


SERVER EVENTS

Events are activities where both members and moderation staff socialize. What’s
most important about the events is that everyone has fun! Usually you won’t see
people communicating in multiple channels. Most users will focus their activity
into one or two channels dedicated to the event. Events can serve as a way to
bring users together in a single place that may dedicate their time within the
server to different channels and allow them to meet new people. A user who only
focuses on the creative channels in a server can quickly find themself
befriending a bug hunter who mostly focuses on programming within the server,
and bringing everyone together to have fun is what community events are all
about!

There are a few things you should keep in mind when hosting an event:

 * Plan and announce the event ahead of time. Make sure you know what kind of
   event you’re planning and let your members know in time to clear their
   schedules.

 * Be mindful of the time. Take notice of what time your server is most active.
   Remember, not everyone lives in the same time zone. You should also
   prioritize evenings and weekends, because that’s when most people are
   actually available, but pick times that may allow international participation
   if possible.

 * Try to include a lot of people. This doesn’t only mean going for having a
   large number of participants, you need to think about what is accessible to
   most users. Not everyone can buy that expensive game you want to host a
   tournament for.

 * Watch the participant count. Usually, your goal should be for your event to
   have as many participants as possible, but sometimes you can’t do that due to
   technical limitations. This is something you need to determine in advance and
   make clear in your announcement.

 * Utilize voice chat. Voice channels are a great tool that can make hosting
   some events easier as it allows bonding between participants. Keep in mind
   that with an active voice chat comes the need for moderators for that voice
   chat, which you can learn more about how to tackle moderating voice channels
   here.

 * Have fun! Really. That’s the entire point of having events! The easiest way
   to to bond and form meaningful connections between you and your community is
   to have a good time on the server with them.

These are just some of the basic and simple things to get you started. For a
more detailed guide to hosting events on Discord, see here.


CONTESTS

Contests are a good way of allowing your members to show off their skills. It’s
a great way to give creators a platform to share their talents with the world.
Contents can also allow participants to feel a sense of contribution to their
community--a way for them to feel like they have done their part in building the
server.

A great example of this would be art contents for emojis, profile pictures of
self-hosted bots, the server icon, and even the server banner. Artists can give
back to the community and gain exposure, and the community can show appreciation
to artists.

So what are the most important things to know when planning a contest?

 * What kind of contest is it? It can be writing, artwork, making a meme, etc.
   There are plenty of options, so pick whichever one is suited best for your
   community.

 * Set up fitting rules. Make sure contest rules reinforce the server rules, but
   are also keeping in mind various forms of art that can be considered for
   entry.

 * Decide on a voting system. Many prefer to allow server members to vote.
   However, moderation intervention can occur for final say and if there is
   concern about something being turned into a popularity contest.

 * Create an incentive. People may not participate just because there’s a
   contest--a reward can keep them interested and incentivize participation.


GIVEAWAYS

Giveaways are a great and simple way to reward your community. People always
like free stuff, so you don’t even need an extra reason to justify hosting a
giveaway outside of someone wanting to!

One thing to keep in mind when hosting giveaways is transparency. One of the
best ways to show that a giveaway is truly random is the utilization of a
giveaway bot. There are a lot of bots out there that can fulfill this need, but
here are a few to consider if you’d like to get started:

 * Giveaway Bot - Most commonly used bot for giveaways across Discord.
 * Eli  - Primarily has other functions, but has a giveaway tool as well.
 * Giveaways - Very useful for large scale giveaways of over 5,000 participants.

Using bots allows your users to easily participate without questioning the
authenticity of winner selection.

What can I give away? Well, pretty much anything that is legal to give away to
someone. Always be sure that you have the reward ready before hosting the
giveaway. It really doesn’t matter how big your giveaway is. Even small things
can make someone’s day better, like a custom role, a piece of art from a beloved
community member, or a month of Discord Nitro! Try to keep things in digital
format. Sending a physical object can be problematic and expensive due to
communities being mostly international and also requires sharing of personal
information that servers members of minors may not be comfortable with.

When do I host my giveaway? Your moderation team and your server can host
giveaways as often as you like. You don’t require an excuse to host a give, but
any special celebration, such as a server member milestone or server birthday
are common times for giveaways to pop up. If allowing a server member to host a
giveaway, it is still the moderation team’s responsibility to ensure a smooth
and scam-free giveaway experience for the winner.


TASK ROLES

As you may know, not everyone is capable of contributing to the server through
artistic methods like in the case of contests. Still, there are plenty of users
in the server who are looking to contribute in different forms. By granting
certain permissions to select roles, you can create an environment more suitable
for this.

Task roles are roles that have specific permissions granted to them pertaining
to select tasks in the community. These permissions are for specified purposes
other than moderation as it is still imperative to make sure you don’t give the
wrong permissions to the wrong people.

Task roles can be very handy when you have some sort of manual work that can
only be done with certain permissions, but also when your staff team is
shorthanded. It helps ease the load on your moderators, while allowing members
to help with the server and work directly with the moderation team.
Additionally, giving users some level of permissions helps close the “power gap”
between staff and regular members. It shows people that there isn’t too much
difference between the moderators and everyone else, aside from the workload and
the hoisted role.

One of the most common examples of a task role would be an Event Manager. These
are users who organize events for the server. Staff can’t always set enough time
aside to host events, and even if they could, they would run out of ideas at
some point. Remember that you have a community with a certain number of people,
who potentially have endless ideas on what events you can host. Allow these
users to express their ideas and host them as well. Having multiple organizers,
along with a staff member to oversee the schedule, can create a rotating event
cycle that doesn’t place too much burden on any specific person.

If you begin to utilize task roles in your community, make sure that you
carefully select those whom you are granting permissions to.


SUGGESTIONS AND FEEDBACK

It’s important for the staff to show their trust in the community and allow them
to give their honest opinions on server matters. Suggestions and feedback are a
great way to achieve this. Just like with events, your members could potentially
have endless ideas on how you can improve the server. Listening to your members
matters. They’re the ones who make up your community, without them none of what
you are doing would even be possible. That’s why having a channel for
suggestions and feedback is helpful.

There are a few thing to keep in mind when it comes to suggestions and feedback:

 * The channel should be open to everyone. To ensure full transparency, all
   server members should have the permission to read and write in the channel.
   In cases where you have to gate your server, try to make the channel at least
   readable for everyone.

 * Set specific rules for the channel. It should be very clear that it is not a
   place for memes or trolling, but for serious discussion. Inappropriate
   behavior should not be tolerated. Additionally, it should be kept strictly to
   server related matters.

 * Openly ask for feedback. Use your position to actively ask for feedback,
   either through announcements or whichever other platform on the server.
   Inviting your members to do so shows them you are actually interested in what
   they have to say.

 * Stay open-minded. While not every idea may sound great in the beginning,
   given enough thought it could turn out pretty well. Always be open to
   compromise. Don’t simply dismiss things because they seem bad at first sight.
   Start a conversation about it and see where the idea is headed, it could
   actually be good.

 * Not every suggestion will be good. Just because you should keep an open mind,
   does not mean that every suggestion will be good or accepted. Identifying
   good and bad ideas requires equal communication amongst the moderators and
   members of the server.

 * Be honest. When you are giving your decision on a matter, give a clear
   explanation why you made that decision. Honesty is the best policy, lying
   will only make members lose their trust in you.

 * Have a firm stance. When you come to a decision, try to make sure it’s the
   final one. Don’t simply change your mind on the first disagreement. Not
   everyone will always agree with your choice, but you still need to think of
   what’s best for the community as a whole.

 * Accept your mistakes. Sometimes moderation teams will make a wrong decision.
   Rectify your decision, and then acknowledge what you did wrong and fix it.
   Being stubborn about it will only make things worse.

Be sure to make it clear that if people are uncomfortable with giving this
feedback in an open channel setting that they can send their concerns via DMs or
another private outlet of your choosing. Approach that feedback with the same
points in mind. With all these points in mind, you should be able to maintain a
healthy relationship with your members.


TALK IN THE CHAT

As simple as it may sound, this is one of the most effective ways of engaging
with your community. While members join your server for its purpose, they often
only actively chat and stay for the community itself. Moderators, as leaders of
the community, should put their best foot forward by actively talking in the
chat, both text and voice, themselves. This is the easiest way to showcase your
care and interest.

As a moderator, it’s helpful to get to know your members. Befriend them, be open
with them, have fun. When you get closer to your members, they will trust you
more. Of course, as a leader, you need to lead by example for your community and
show good behavior in chat. When it comes to the rules, it’s okay to be
forgiving, but do not avoid dealing punishments for some offenses due to
friendly bias. Present yourself as just another member of the community, but do
not forsake your role as a moderator.

Another thing you should consider is having your direct messages open to your
members. Sometimes they won’t be comfortable with saying something in a public
chat. That’s why you need to give them an option to message you directly. Be
willing to let members rely on you even when it comes to topics they don’t feel
like talking about in public. This is a sign that you are trusted. Do not
misplace this trust. Once it’s gone, it can be difficult to earn back.

You should also consider reaching out to your members personally when you feel
something is wrong. They are an important part of your community, so show that
you care. Sometimes this can have a great impact, not only on their time in your
server, but their lives in general.

Casual chatter not only helps make your community more tight-knit, it also
builds great relationships. What you may not realize is that you could be making
some life-long friends in chat as a moderator, too.


ZUSAMMENFASSUNG

There are many different ways you can go about engaging with your community
which makes it a fun and easy task for moderation teams. Open communication and
consideration of users’ feelings will result in maintained trust in your
moderation team and a healthy server environment. Every server is different and
members require certain things from every moderation team, but communication is
key to cultivating a positive space that can continue to thrive for years to
come.

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