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MICHAEL R - GITHUB


COMPLEX TECHNOLOGIES ENGINEERED WITH ELEGANCE THROUGH SIMPLICITY


SUMMARY / OBJECTIVE

With over 10 years of professional experience, I am a Systems Engineer adept at
designing, implementing, and managing server, networking, and data-center
technologies. I excel in planning, installing, configuring, and optimizing
infrastructures for high availability and performance.

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PROFESSIONAL EXPERIENCE


SYSTEMS ENGINEER // TIGUNIA


2023 - 2024

Tasks included managing physical, virtual, and cloud servers on-site and
off-site, covering private cloud infrastructure, public cloud resources, and
various clients and locations. This involved configuring firewalls, managing
security services, administering cloud PBX telephony systems, and maintaining
server operating systems, including Windows and Linux. Additionally, I handled
backup solutions, identity management systems, network infrastructure design
(WAN and LAN), database deployments, VPN connectivity, DNS and registrar
management, SaaS implementations, and project management responsibilities.


SOLUTIONS ARCHITECT // RESPONZA


2012 - 2022

Employed as a full-time system engineer tasked with overseeing the
infrastructure of over 50 clients internationally. Responsibilities include
deploying, migrating, and maintaining hybrid cloud platforms, managing internet
connectivity, implementing advanced firewall solutions, configuring network
routing and switching, and overseeing both physical and virtual servers as well
as workstations across diverse operating systems. Priorities include ensuring
business continuity, maximizing uptime, optimizing performance, enhancing
end-user satisfaction, and delivering exceptional customer support.

 * Led a technical team comprising systems engineers, system administrators, and
   help desk personnel.

 * Collaborated with internal sales and marketing teams and senior customer
   staff to understand business requirements and develop solutions that
   surpassed expectations.

 * Managed internal and customer projects from inception to completion,
   including budgeting, scheduling, and resource allocation.

 * Handled ticket and project escalations from various levels of the technical
   team.

 * Standardized technology stacks to ensure consistency across customer
   environments, facilitating seamless engagement for technical staff.

 * Implemented highly available, redundant, and remotely managed environments.

 * Provided round-the-clock international support to both employees and clients.

 * Cultivated and maintained vendor relationships for both internal and customer
   needs.

 * Leveraged automation tools such as MDM, RMM, and scripting to streamline
   processes.

 * Contributed insights and expertise as a member of the Business Leadership
   Team.

 * Infrastructure design, optimization, and security.

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SKILLS

 * Proficient in server and workstation virtualization technologies including
   VMware, Hyper-V, and Xen.

 * Experienced in managing Cloud Infrastructure as a Service, encompassing
   Amazon Web Services, Azure, and Google Cloud Platform.

 * Skilled in ensuring high availability and implementing server/network
   clustering solutions.

 * Knowledgeable in wireless networking solutions for efficient connectivity.

 * Capable of deploying both Site-to-Site and client-based VPN solutions for
   secure remote access.

 * Competent in business continuity, disaster recovery, and backup technologies.

 * Experienced in managing Storage Area Networks (SAN) and Network Attached
   Storage (NAS).

 * Proficient in administering Microsoft Windows Server, Linux/Unix, and MacOS
   environments.

 * Skilled in provisioning, migrating, and administering Office 365 and Google
   Docs.

 * Experienced in managing Microsoft Exchange Server and database
   deployment/administration (MSSQL and MySQL).

 * Knowledgeable in conducting HIPAA and PCI compliance auditing.

 * Proficient in WAN/LAN/Wireless security compliance and optimization.

 * Skilled in web server deployment and administration, including IIS and
   Apache.

 * Capable of troubleshooting all aspects of WAN/LAN, server infrastructures,
   and web technologies.

 * Proficient in technical documentation and communication, both written and
   verbal.

 * Dedicated to delivering excellent customer service.


CONTACT


EMAIL

michael@michaelr.xyz


PHONE

+1.206.486.6453


LINKEDIN

https://linkedin.com/in/michael-r-se