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 * Freshchat

FeaturesIntegrationsWhat's New

FRESHCHAT


CUSTOMER WOW STARTS WITH A CHAT

Serve up smiles on any channel with Freshchat—and upgrade to Customer Service
Suite for advanced ticketing, knowledge bases, and more: the all-in-one toolkit
for five-star support.

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1:05










TRUSTED BY 60,000+ BUSINESSES



LEAVE NO CUSTOMER UNDELIGHTED

Complex customer issues with no simple solution? Customer Service Suite helps
you consolidate tools, control costs, cut confusion, and offer superlative
support.

CHANNEL FREEDOM


ENGAGE CUSTOMERS ON THE CHANNEL OF THEIR CHOICE

Deliver a seamless experience for your customers across any channel, whether
it’s self-serve or agent-assisted. Messaging, live chat, even email and voice –
you name it, we’ve got it.

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BOT-DRIVEN SUPPORT


SCALE SUPPORT WITH AI-DRIVEN BOTS ON ANY CHANNEL

Customers seek quick and effortless self-service on the channels of their
choice. Easily create and deploy AI-driven bot experiences across your website,
native app, and messaging channels. 

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UNIFIED AGENT WORKSPACE


EQUIP AGENTS TO DELIVER PERSONALIZATION AT SCALE

Give your agents the context they need to deliver personalized experiences. Make
it easy for them to see details like past purchases and open issues,
conversations from any channel, and more.

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PROACTIVE CUSTOMER JOURNEYS


HELP CUSTOMERS BEFORE THEY EVEN KNOW THEY NEED IT

Proactively engage customers on web or messaging channels to stay ahead of
potential issues. And turn any engagement with your company into a potential
revenue-generating opportunity.

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ADMIN AND ANALYTICS


MAKE INFORMED DECISIONS TO HELP YOUR BUSINESS SCALE

Get insights into customer behavior and team performance. Understand your team
productivity and bot effectiveness, and identify gaps to fix to scale even
faster.

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CUSTOMER SERVICE SUITE


HAVE A NICE CHAT—AND THEN SOME

Great conversations are the heart of customer service, but there’s more you can
do to unleash productivity. Our all-in-one solution lets you collaborate, manage
tickets, and resolve complex issues easily.

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CUSTOMERS LOVE US, BUT DON’T JUST TAKE OUR WORD FOR IT

I’m responsible for our chat platform and channel service strategy. The reason
why we moved to Freshworks was for the APIs so that we can be our own chat
client. I really enjoyed the collaboration.

Eric BompasProduct Manager, Klarna
Read story



Along with efficient team management, Freshchat helped us develop a stronger
relationship with our customers and make the transition from an offline retail
store to an online D2C brand much easier.

Mauli TeliCo-founder, Iba Cosmetics
Read story





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