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PRIVACY


PRIVACY POLICY

We, Factor, are committed to protecting and respecting your privacy. This policy
(together with our Terms and Conditions and any other documents referred to
herein or therein) sets out the basis on which any personal data we collect from
you, or that you provide to us, will be processed by us. Please read the
following carefully to understand our views and practices regarding your
personal data and how we will treat it.

In this Privacy Policy, the words “we”, “us”, “our” and similar expressions
refer to Factor, a British Columbia company that is the operator of the website
www.factormeals.ca and our related mobile applications in Canada (“our Site”).
This Privacy Policy is applicable to persons who access our Site on the internet
or access our Site or services via any web application, mobile application or
other platform or device.

By visiting or accessing our Site and/or our services, you acknowledge and agree
that you have read and understand this Privacy Policy, and consent to the
collection, use and disclosure of your personal information as described in this
Privacy Policy. In most cases, we will ask you to provide explicit consent
(through agreeing to a revised version of this Privacy Policy) if we intend to
collect, use or disclose your personal information other than as described in
this Privacy Policy, however sometimes your consent may be implied through your
conduct with us.

You may elect to receive text messages from us. When you sign up to receive text
messages, we will send you information about promotional offers and more. These
messages may use information automatically collected based on your actions while
on our sites and may prompt messaging such as cart abandon messages (IE
Cookies). To the extent you voluntarily opt to have Text notifications sent
directly to your mobile phone, we receive and store the information you provide,
including your telephone number or when you read a text message. You may opt out
of receiving text messages at any time by texting “STOP” to our text messages.
For more information about text messages, see our Terms and Conditions.


WE MAY COLLECT AND PROCESS THE FOLLOWING DATA ABOUT YOU:

Information that you provide by filling in forms on our Site. This includes
information provided at the time of registering to use our Site, subscribing to
our service, posting material or requesting further services. We may also ask
you for information when you report a problem with our Site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes,
although you do not have to respond to them.

Details of transactions you carry out through our Site and of the fulfilment of
your orders.

Details of your visits to our Site or services via any web application, mobile
application or other platform or device, including, but not limited to, traffic
data, location data, weblogs and other communication data, device information,
whether this is required for our own billing purposes or otherwise and the
resources that you access.

In addition, if you access our Site using one of our mobile applications, we may
use technology to collect the following information: Details of your access to
and use of the application, including traffic data, rough location data (not
including GPS location), logs and other communication data and the pages or
resources that you access and use on or through the application.

Information about your mobile device and internet connection, including the
device's unique device identifier, IP address, operating system, browser type,
mobile network information, app store account information and the device's
telephone number.

If you do not want us to collect this information, do not download our mobile
applications or delete them from your devices. We also may use these
technologies to collect information about your activities over time and across
third-party websites, apps or other online services (behavioral tracking).

IP addresses, cookies and disclosure to third party social media, advertising,
and service providers We may collect information about your computer, including
where available your IP address, operating system and browser type, for system
administration and to report aggregate information to our advertisers. This
aggregate information is statistical data about our users' browsing actions and
patterns, and does not identify any individual. For the same reason, we may
obtain information about your general internet usage by using cookies (a cookie
is a small text file that is saved on the hard drive of your computer). Cookies
help us to improve our Site and to deliver a better and more personalised
service. They enable us:

 * To estimate our audience size and usage pattern.
 * To store information about your preferences, and so allow us to customise our
   Site according to your individual interests.
 * To speed up your searches.
 * To recognise you when you return to our Site.

You may refuse to accept cookies by activating the setting on your browser which
allows you to refuse the setting of cookies. However, if you select this setting
you may be unable to access certain parts of our Site. Unless you have adjusted
your browser setting so that it will refuse cookies, our system will issue
cookies when you log on to our Site. This Site uses Google Analytics, a web
analytics service provided by Google Inc. (“Google”), 1600 Amphitheatre Parkway,
Mountain View, CA 94043 USA. Google Analytics also uses cookies to enable us to
analyze the use of our Site. The information gathered by the cookie about your
use of this Site will generally be transmitted to Google servers in the US and
saved there. As licensed by the owners of this Site, Google will use this
information in order to analyze your use of this Site, in order to compile
reports regarding the Site activity, and in order to render further services
associated with Site activity and internet usage to the owner of this Site. The
IP address of your browser as detected by Google Analytics will not be conflated
with other data from Google. You can choose to prevent the saving of cookie
files through the relevant setting in your browser software; we would however
like to inform you that you will in this case not be able to use all the
functions of this Site to their full extent. You can choose to prevent Google’s
collection and usage of the data gathered by cookie files to provide information
regarding your usage of this Site (including your IP address) by downloading and
installing the browser plugin available here. By using this Site, you are
consenting to the appropriation of data about you by Google in the manner and
for the purposes laid out above. As you browse this Site, advertising cookies
will be placed on your computer so that we can understand what you are
interested in. Our display advertising partner, AdRoll, Inc. (“AdRoll”), 972
Mission Street, San Francisco CA, 94103 USA, then enables us to present you with
retargeting advertising on other sites based on your previous interaction with
this Site. The techniques our partners employ do not collect personal
information such as your name, email address, postal address or telephone
number. You can visit this site to opt out of AdRoll and their partners’
targeted advertising. This Site uses the Google’s AdWords remarketing service to
advertise on third party Sites (including Google) to previous visitors to our
site. It could mean that we advertise to previous visitors who haven’t completed
a task on our site, for example using the contact form to make an enquiry. This
could be in the form of an advertisement on the Google search results page, or a
site in the Google Display Network. Third-party vendors, including Google, use
advertising cookies to associate your browser with interest and demographic
categories, and serve ads based on your past visits to this Site. Of course, any
data collected will be used in accordance with our own privacy policy and
Google’s privacy policy. You can set preferences for how Google advertises to
you here , and if you want to you can opt out of interest-based advertising
entirely by cookie settings or permanently using a browser plugin. This Site
uses retargeting services from the social network Facebook, operated by
Facebook, Inc. (“Facebook”), 1601 South California Avenue, Palo Alto, CA 94304
USA. Facebook collects certain information via cookies to determine which web
pages are visited. This data is then used to associate your browser with
interest and demographic categories, and serve Facebook ads based on your past
visits to this Site. Please note that any information collected by Facebook via
cookies is not linked to any customer's personal information collected by us. On
this Site, data for marketing and optimization purposes is collected and stored
by Webtrekk GmbH (“Webtrekk”), Robert-Koch-Platz 4, 10115 Berlin, Deutschland (
link to website). This data is used to create a user profile under a pseudonym,
and cookies may be used for this purpose. Your IP address is anonymized, saved
and sent, making it impossible to identify you via your IP address. The
collected data is deleted once there is no longer a need to save it for
analytical purposes, or upon the request of the user. For more information
regarding how Webtrekk collects data, you may find their privacy policy here.
For exclusion from Webtrekk tracking, a cookie named “webTrekkOptOut” from the
domain webtrekk.net is used. This tracking opt-out is active as long as this
cookie is not deleted. To activate this opt-out, please visit this site.
Integrated on our webpages are plugins from Facebook. These Facebook-plugins are
indicated by the Facebook-logo or the “Like-Button” on our website. You can find
an overview of the Facebook-plugins here. When you visit our Site, a direct
connection is established between your browser and the Facebook server through
the plugin. Through this connection, Facebook is informed that you have visited
our Site using your IP address. Should you click the Facebook “Like-Button”
while logged into your Facebook account, you can link the contents of our Site
to your Facebook profile. In this way Facebook can link your visit to our Site
to your user account. We have no influence on the contents of the data you
transmit to Facebook or its use by Facebook. You can find further information
regarding this in the Facebook Privacy Policy here. In order to avoid your user
account being linked to the data passed on to Facebook, you must be logged out
of your Facebook account. Integrated on our webpages are functions of the social
service Twitter. These functions are provided by Twitter Inc., 795 Folsom St.,
Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “Re-Tweet”
function, the Sites you have visited are linked to your Twitter account and made
known to other Twitter users. In this process data is also entrusted to Twitter.
We have no influence on the contents of the data you transmit to Twitter or its
use by Twitter. You can find further information regarding this in the Twitter
Privacy Policy here. You can change your Twitter privacy settings under your
account settings here.

This site uses Mitaa Data, 5-4350 Castleton Road, London ON N6N 0A3. When a
device visiting this website has allowed location services, the Mitaa determines
a probable postal mailing address from which the website was viewed. If the
Mitaa determines that the address of the device is a location of marketing
interest, it will send a postal mailer on behalf of the client. No person(s)
associated with specific devices are ever determined and Mitaa does not collect
or use personal information, nor do brochures mention a website visit as the
reason for solicitation. The information mailed does not use or contain any
personalization or sensitive information. For more information or to opt out of
Mitaa’s services, go to https://www.mitaadata.com/privacy.html.

When you use our mobile applications, certain third parties may use automatic
information collection technologies to collect information about you or your
device. These third parties may include:

 * Advertisers, ad networks and ad servers.
 * Analytics companies including adjust (www.adjust.com), appsee
   (www.appsee.com) and apptimize (www.apptimize.com).
 * Customer notification & relationship management service providers including
   Accengage (www.accengage.com) and appboy (www.appboy.com).
 * Your mobile device manufacturer.
 * Your mobile service provider.

We rely on third party analytics companies and customer notification &
relationship management service providers to monitor, provide and improve our
mobile applications and the delivery of our Services.

These and other third parties may use tracking technologies to collect
information about you when you use our mobile applications. The information they
collect may be associated with your personal information or they may collect
information, including personal information, about your online activities over
time and across different websites, apps and other online services websites.
They may use this information to provide you with interest-based (behavioral)
advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be
used. If you have any questions about an advertisement or other targeted
content, you should contact the responsible provider directly.


WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a
destination outside of Canada (including in particular, in the United States and
in countries in the European Economic Area). It may also be processed by staff
operating outside Canada who work for us, for one of our affiliated companies or
for one of our suppliers. Such staff may be engaged in, among other things, the
fulfillment of your order, the processing of your payment details and the
provision of support services. By submitting your personal data, you agree to
this transfer, storing or processing. We will take all steps reasonably
necessary to ensure that your data is treated securely and in accordance with
this privacy policy. Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our Site, you are
responsible for keeping this password confidential. We ask you not to share your
password with anyone, and unless we negligently disclose your password to a
third party, we will not be liable for any unauthorized transactions entered
into using your name and password. Unfortunately, the transmission of
information via the Internet is not completely secure. Although we will do our
best to protect your personal data, we cannot guarantee the security of your
data transmitted to our Site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features
to try to prevent unauthorised access. Uses made of the information We use
information held about you in the following ways:

 * To ensure that content from our Site and mobile applications is presented in
   the most effective manner for you and for your computer.

 * To provide you with information, products or services that you request from
   us or which we feel may interest you, where you have consented to be
   contacted for such purposes.

 * To carry out our obligations arising from any contracts entered into between
   you and us.

 * To allow you to participate in interactive features of our service, when you
   choose to do so.

 * To notify you about changes to our service.

 * For the purposes described above under “IP addresses, cookies and disclosure
   to third party social media, advertising, and service providers”.

We may also use your data, or permit selected third parties to use your data, to
provide you with information about goods and services which may be of interest
to you and we or they may contact you about these by post or telephone. If you
are an existing customer, we may also contact you by electronic means (e-mail or
SMS) with information about goods and services similar to those which were the
subject of a previous sale to you. If you are a new customer, and where we
permit selected third parties to use your data, we (or they) will contact you by
electronic means only if you have consented to this, and where it is permitted
under law. If you do not want us to use your data in this way, or to pass your
details on to third parties for marketing purposes, please tick the relevant box
situated on the form on which we collect your data (the order form or
registration form). We do not disclose information about identifiable
individuals to our advertisers, but we may provide them with aggregate
information about our users (for example, we may inform them that 500 men aged
under 30 have clicked on their advertisement on any given day). We may also use
such aggregate information to help advertisers reach the kind of audience they
want to target. We may make use of the personal data we have collected from you
to enable us to comply with our advertisers' wishes by displaying their
advertisement to that target audience. Disclosure of your information We may
disclose your personal information to any member of our group, which means our
subsidiaries, our ultimate holding company and its subsidiaries, in furtherance
of the purposes set forth above, and as reasonably required to manage our
business. We may disclose your personal information to third parties:

 * In the event that we sell or buy any business or assets, in which case we may
   disclose your personal data to the prospective seller or buyer of such
   business or assets.

 * If Factor or substantially all of its assets is acquired by a third party, in
   which case personal data held by it about its customers will be one of the
   transferred assets.

 * If we are under a duty to disclose or share your personal data in order to
   comply with any legal obligation, or to protect the rights, property, or
   safety of Factor, our customers, or others. This includes exchanging
   information with other companies and organizations for the purposes of fraud
   protection and credit risk reduction.


YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing
purposes. We will usually inform you (before collecting your data) if we intend
to use your data for such purposes or if we intend to disclose your information
to any third party for such purposes. You can exercise the right at any time by
contacting us at privacy@factormeals.ca. Our Site may, from time to time,
contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that
these websites have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these policies
before you submit any personal data to these websites. Access to information
Canadian federal and provincial privacy legislation (“Privacy Laws”) give you
the right to access information held about you. Your right of access can be
exercised in accordance with applicable Privacy Laws. Any access request may be
subject to a fee of $10 to meet our costs in providing you with details of the
information we hold about you. Changes to our privacy policy Any changes we may
make to our privacy policy in the future will be posted on this page and, where
appropriate, notified to you by e-mail or other electronic means. Contact
Questions, comments and requests regarding this privacy policy are welcomed and
should be addressed to privacy@factormeals.ca.

If you have questions, comments or concerns around our privacy policy, or if
you'd like to access your personal information, you can reach out to: Attn: Anna
Monaenkova Legal Counsel at 110 Spadina Avenue, Unit 200 Toronto, ON M5V 2K4 OR
privacy@factormeals.ca. If you are not satisfied by our response, you can reach
out to the Privacy Commissioner of Canada: Office of the Privacy Commissioner of
Canada 30, Victoria Street Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376
Phone: (819) 994-5444 TTY: (819) 994-6591

This policy was last edited in June 2022.

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