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Text Content

SUPPORT


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ACCURATE FORECASTING
PRECISE STAFFING
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Next-level software to optimise your contact center

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ACCURATE FORECASTING,
PRECISE STAFFING,
EFFICIENT SCHEDULING

Next-level software to optimise your contact center

✓ Save Costs
✓ Happier Customers
✓ Satistied Employees

Calculate Your Savings Now
Get a Demo

ACCURATE

With our automated machine learning software, anyone can improve the accuracy of
their forecasts and capacity management.

EFFICIENT

Always deploy the right number of agents for your customers at peak and off-peak
times, regardless of the size of your organization.

RELIABLE

Our solutions are based on sixteen years of scientific WFM knowledge and
advanced machine learning and AI algorithms.

Happier Customers, Satisfied Employees, and Lower Costs!

ACCURATE

With our automated machine learning software, anyone can improve the accuracy of
their forecasts and capacity management.

EFFICIENT

Always deploy the correct number of agents for your customers at peak and
off-peak times, regardless of the size of your organization.

RELIABLE

Our solutions are based on sixteen years of scientific WFM knowledge and
advanced machine learning and AI algorithms.


WORKFORCE MANAGEMENT SOFTWARE FOR CONTACT CENTERS


CCFORECAST


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CCSCHEDULE


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CCFORECAST


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CCSCHEDULE


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"CCforecast is the basis of our whole WFM process. We are keen on extending the
CCmath WFM solution to the scheduling, intra-day management, and possibly
capacity planning modules. Without CCforecast, we would go back to the old ways
of Excel-based WFM instead of leaping into the future of WFM."

DAVID CORBEL

WFM Specialist at Delta Energie

"Worth the return on investment? Yes absolutely! I have more actionable insights
and better forecasts, which result in achieving my KPIs and SLs easier."

LEON LEENDERS

WFM Specialist at CZ

"CCforecast saves me a lot of time building and maintaining models, improves my
forecasting accuracy, provides quick insights, and delivers good support when I
have questions or issues."

BAS DE KEIJZER

WFM Coördinator at Vitens
 1. 
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ERLANG C, X AND CHAT CALCULATORS

For accurate capacity calculations, you will need the Erlang formulas. So why
not use our online calculators or Excel add-in?
Unlike others, they are fast, powerful, and guaranteed 100% error-free.

For accurate capacity calculations, you will need the Erlang formulas. So why
not use our online calculators or Excel add-in?
Unlike others, they are fast, powerful, and guaranteed 100% error-free.

Use Online Calculators
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ABOUT CCMATH

State-of-the-art algorithms
Founded in 2005 in Amsterdam
Accurate, fast and accessible
Training and Consultancy
WFM Solutions and Resources
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State-of-the-art
algorithms
Founded in 2005
Accurate, fast and
accessible
Training and Consultancy
WFM Solutions and Resources
Highly educated employees


INTERESTED?

Discover how CCmath can benefit you!

Request an introductory meeting to learn about our solutions, or book an online
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Which solutions are you interested in:
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Training)Erlang Add-inConsultancy






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CCmath B.V.
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1181 GV Amstelveen
The Netherlands

+31(0)20 26 12 523
contact@ccmath.com

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SOLUTIONS

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WFM Definitions
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CCmath B.V.
Rembrandtweg 665E
1181 GV Amstelveen
The Netherlands

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MAILING LIST

Subscribe to our mailing list and we will email you when we publish a blog,
update or event.



CONTACT US

CCmath B.V.
Rembrandtweg 665
1181 GV Amstelveen
The Netherlands

+31(0)20 26 12 523
contact@ccmath.com

MAILING LIST

Subscribe to our mailing list and we will email you when we publish a blog,
update or event.


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www.ccmath.com Open in urlscan Pro
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