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CUSTOMER FEATURE WEBINAR: EXPLORE THE LATEST RELEASES IN IVR, MMS MESSAGING, AND
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OUR CUSTOMERS DRIVE FEATURES

 * Multi-Channel
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MEET YOUR CUSTOMERS WHERE THEY ARE.

Our multi-channel support system enables your agents to adapt to the diverse
communication preferences of your customers, ensuring a personalized and
efficient interaction every time. No longer limited to one channel, your contact
center becomes a dynamic hub of connectivity, fostering stronger connections and
lasting customer relationships.

Voice >

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MANAGE TEAMS EASIER, AND FASTER.

Our Workforce Management software allows you to easily manage labor costs and
resources, optimize schedules, and track performance. By utilizing proprietary
tools to evaluate historical service data, agent availability, anticipated
volume, and required service level targets, you can accurately forecast future
volumes and determine the appropriate staffing levels necessary to meet customer
service goals.

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ALL OF YOUR DATA IN ONE PLACE.

We seamlessly connect to over 300 different CRMs. With features like activity
logging, address book search, and screen pops, you will improve employee
efficiency, eliminate errors and manual processes, and ensure accurate customer
data.

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SIMPLIFIED DATA. ACTIONABLE INSIGHTS.

Our powerful reports provide you with insightful data to identify customer
trends. 

What days and times do customers contact you the most? Do your customers prefer
calls, chats, emails, or SMS? How long, on average, do they wait on hold before
dropping? What is the average time to resolution? Analyzing this data will help
you modify the customer journey and staffing for success.

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XIMA FOR MICROSOFT TEAMS

Customer service quality can make all the difference. According to a recent
study by Glance, 78% of customers have backed out of a purchase due to a poor
customer experience (Glance). Xima is here to simplify your workflow and let you
“live in Teams.”

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FASTER ANSWERS FOR YOUR CUSTOMERS


ALL YOUR TOOLS IN ONE PLACE.


SIMPLIFY AGENT
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Automate routine tasks, simplify your workflows, and create new efficiencies
with all your tools and communication channels in a single pane of glass.


HASSLE-FREE CUSTOMER EXPERIENCES

Create a simple path for customers to get the answers they need quickly. Spend
more time helping your customers and less time managing your tech.


ACTIONABLE
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Take control of your data to help maximize productivity. Improve employee
scheduling and identify customer trends with industry-leading standard or custom
insight reports.




OUR CUSTOMERS SAY IT BEST.


 * DEBI D.
   
   Small-Business
   (50 or fewer)



5.0 out of 5

“I can see what is going on with my team in real time whether they are working
in the office or working remotely. I can better analyze and report what kind of
calls we are taking, how long our calls may last, etc.”

Read more >


 * SHELBY F.
   
   Small-Business
   (50 or fewer)



5.0 out of 5

“The hands-on service provided during the setup process was exceptional. My
questions were promptly answered and thoroughly explained, ensuring I never felt
lost. The extensive support made the transition seamless, as if someone was
taking care of the tasks for me. The effort required on my part was minimal, and
the system is functioning as expected. Special thanks to Haden for going above
and beyond, staying late on meetings, and consistently communicating to ensure
everything was on track.”

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 * BRITTANY B.
   
   Mid-Market
   (51-1000 Emp.)



5.0 out of 5

“My company was looking for a cloud based contact center for our customer
service department. The implementation of this product was efficient and
productive. The software is easy to use, intuititive, and I appreciate the
knowledge of the implementation and support department. The support department
is responsive and helpful. The reports are user friendly.”

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ENTERPRISE LEVEL SOLUTION AT A FRACTION OF THE COST

Your customers deserve the best, but providing a first class customer experience
shouldn’t break the bank. Xima offers some of the best pricing in the
industry–without sacrificing any of the features organizations need.

We believe in maximum efficiency, and that goes for our pricing as well. With
Xima, you’ll only pay for what you use, since our pricing is based on the number
of concurrent seats; only pay for what you use. And you won’t ever see any toll
charges or additional fees

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OUR CUSTOMERS
SAY IT BEST

Check out our case studies to see how we’ve helped businesses in industries like
healthcare, finance, and retail thrive.





FAIRFAX PEDIATRIC CUSTOMER SUCCESS STORY

“With Xima it’s nice because we can see the number of answered calls per user,
we can see how even it is between all the users. And then we can see which
phones are currently in use and which are ready.” – IT Manager

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SUBURBAN PROPANE SUCCESS STORY

Xima delivered a reliable call reporting system, database redundancy, and a
centralized management platform to keep up with growth.

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SANSIO CUSTOMER SUCCESS STORY

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lot of the things myself administratively, and pretty much every need I had, you
guys checked all the boxes.” – Senior Support Manager

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CONTACT

sales@ximasoftware.com
US: 1-888-944-XIMA (9462)
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