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Submitted URL: http://telus.com/homeprotection
Effective URL: https://www.telus.com/en/support/troubleshooting?INTCMP=VAN_homeprotection
Submission: On November 01 via api from CA — Scanned from CA
Effective URL: https://www.telus.com/en/support/troubleshooting?INTCMP=VAN_homeprotection
Submission: On November 01 via api from CA — Scanned from CA
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Support emergency efforts and donate $20 to TELUS Friendly Future Foundation® in
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Troubleshooting
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Troubleshooting
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BROWSE BY CATEGORY
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Mobility support
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FIXING AN ISSUE
USING THE MOBILE KLINIK DEVICE CHECKUP APP
* Mobile Klinik Device Checkup app explained
TROUBLESHOOTING PHONE BATTERY PROBLEMS
* Troubleshoot problems with your phone battery
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TROUBLESHOOTING ISSUES WHEN TRAVELING
* Troubleshoot mobile phone problems when travelling
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* Mobile phone, tablet and smartwatch repair options during COVID-19
* End of Life - Quebec
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* Troubleshoot sending or receiving text messages on a Prepaid device
* Troubleshoot data on a Prepaid mobile device
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* Troubleshooting your TELUS Track+
TROUBLESHOOTING ISSUES WITH DRIVE+
* Troubleshooting issues with TELUS Drive+
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MANAGING YOUR ACCOUNT
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My TELUS support
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LEARNING ABOUT YOUR MY TELUS ACCOUNT
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* Home Services agreement
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UPDATING YOUR MY TELUS ACCOUNT
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Account & Billing
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LEARNING ABOUT YOUR MY TELUS ACCOUNT
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UPDATING YOUR MY TELUS ACCOUNT
MY TELUS ACCOUNT MANAGEMENT
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UNDERSTANDING YOUR BILL
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* Payment options for overdue fees
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FIXING LOGIN & PASSWORD ISSUES
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* Troubleshoot view my e.Bill error message
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Internet support
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GETTING STARTED
SETTING UP YOUR WI-FI CONNECTION
* Understanding and optimizing your Wi-Fi
* Troubleshoot Boost Wi-Fi by Modem Type
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FIXING AN ISSUE
INTERNET IS NOT CONNECTING
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* Can't connect to your TELUS home internet: None of my devices can connect
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* Slow internet speed
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RESTARTING YOUR MODEM
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ISSUES WITH YOUR BOOST WI-FI DEVICE
* Troubleshooting your Boost Wi-Fi
* Troubleshoot Boost Wi-Fi by Modem Type
MY TELUS REGISTRATION & LOG IN ISSUES
* Troubleshoot log in problems with My TELUS
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MANAGING YOUR ACCOUNT
MAKING CHANGES TO YOUR INTERNET SERVICE
* Unlink or cancel your Mobility or Home Services account
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LEARNING ABOUT YOUR SERVICES
LEARNING ABOUT YOUR WI-FI
* Optimize your Wi-Fi
* Understanding and optimizing your Wi-Fi
* Retrieve your Wi-Fi password
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Home Phone support
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GETTING STARTED
HOME PHONE PRIVACY AND SECURITY
* Trace threatening home phone calls
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FIXING AN ISSUE
ISSUES WITH YOUR HOME PHONE
* Troubleshoot a noisy home phone line
* Troubleshoot home phone ring problems
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SmartHome Security support
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FIXING AN ISSUE
FIXING YOUR DEVICES
* Changing the batteries in your SmartHome Security devices
FIXING YOUR VIDEO CAMERAS
* Troubleshoot your Wi-Fi Outdoor Doorbell Camera
* Troubleshoot your Wi-Fi Outdoor Doorbell Camera
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MANAGING YOUR SERVICES & DEVICES
BATTERY REPLACEMENT
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The TELUS team acknowledges that our work spans many Territories and Treaty
areas and we are grateful for the traditional Knowledge Keepers and Elders who
are with us today, those who have gone before us and the youth that inspire us.
We recognize the land and the benefits it provides all of us, as an act of
Reconciliation, as recommended by the Truth and Reconciliation Commission’s
(TRC) 94 Calls to Action and gratitude to those whose territory we reside on,
work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
CompanyAbout Us Careers MediaPolicies / RegulatorySecurity Social
ImpactDiversity and InclusionLEGALPrivacy / CookiesTELUS & CRTC Wireless
CodeTELUS & CRTC Internet CodeInternet Code, SimplifiedWireless Code,
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TermsOther TELUS propertiesSocial ImpactTELUS Digital TELUS ProcurementTELUS
International TELUS WebmailTELUS Wise
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TERRITORIAL ACKNOWLEDGEMENT
The TELUS team acknowledges that our work spans many Territories and Treaty
areas and we are grateful for the traditional Knowledge Keepers and Elders who
are with us today, those who have gone before us and the youth that inspire us.
We recognize the land and the benefits it provides all of us, as an act of
Reconciliation, as recommended by the Truth and Reconciliation Commission’s
(TRC) 94 Calls to Action and gratitude to those whose territory we reside on,
work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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COMPANY
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Diversity and Inclusion
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HELP
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
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LEGAL
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
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OTHER TELUS PROPERTIES
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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©2022 TELUS
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