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ServiceNow
ServiceNow 24/7 Support

Available Patches

Xanadu Patch 2
Washington DC Patch 8
See more for product documentation

Upgrade Instances




Explore our library of solutions
Trending topics
   
 * Notifications on Now Support
   
 * Clone FAQs - Frequently Asked Questions
   
 * SSL/TLS encryption on instances
   

See more
Recent Known Errors
Xanadu Patch 2
   
 * Condition Checker filter issue causes potential data impact in the Contract
   table [ast_contract]
   
 * During CMDB CI Class Models and Discovery and Service Mapping Patterns
   application installation/update, some tables under TPP hierarchy are created
   in TPC structure
   
 * Changing the sys_class_name of a record can result in the record being
   deleted if Mandatory field Data Policy prevents the insert in the target
   table
   
 * Cannot list edit related list if the Related List Loading option 'After Form
   Loads' or 'On-demand' is selected
   

See more in Known Error Portal
Solutions for common issues
   
 * Check the jQuery version using Console command (Chrome)
   
 * Changing SLA Definitions / Schedules for 'in-use' SLAs - Best Practices
   
 * SYOC - Custom URL Certificate expires in 45 days
   
 * Using Client Credentials for Microsoft Azure Spokes
   

See more
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