www.eurostar.com Open in urlscan Pro
151.101.65.106  Public Scan

Submitted URL: https://click.e.eurostar.com/?qs=d8c2f2d057144ed16708a36edeb93949fe2450de1084b0d9b89c941aea44075448a0b482c6e92e05b00afd175bca...
Effective URL: https://www.eurostar.com/uk-en/privacy-policy?utm_source=ExactTargetMailing&utm_medium=email&utm_campaign=459_PRT_Covid-1...
Submission: On August 23 via manual from IN — Scanned from DE

Form analysis 0 forms found in the DOM

Text Content

HelpUnited KingdomLogin / Register
 * Trains
 * Train + Hotel
 * Hotels
 * Destinations
   
   
    * CITY BREAKS
      
      
       * Paris
       * Brussels
       * Amsterdam
       * Bruges
       * Lille
       * All our city break destinations
   
    * HOLIDAYS
      
      
       * Disneyland® Paris
       * Ski holidays
       * Romantic breaks
       * South of France
       * All Holidays
   
    * INSPIRATION
      
      
       * 3 days in Paris
       * 3 days in Amsterdam
       * Where to eat in Brussels
       * Paris with kids
       * All inspiration
   
    * TRAVEL EXTRAS
      
      
       * Book activities all over Europe
       * Eurostar Gift vouchers
       * Explore Paris with Tootbus
       * Book your Interrail pass with Eurostar
       * All our partner offers

 * Find Lowest Fares
 * Travel Info
   
   
    * SERVICE INFORMATION
      
      
       * Travel requirements
       * Eurostar travel news
       * Live trains
       * Exchanges, e-vouchers and refunds
       * All travel info
   
    * TRAVEL PLANNING
      
      
       * Luggage and bikes
       * Special Assistance
       * Family travel
       * Group travel
       * Travel insurance with Allianz
       * All travel planning
   
    * YOUR TRIP
      
      
       * When to arrive
       * Travel documents
       * Customs
       * Station guides
       * Eurostar App
       * All your trip
   
    * EUROSTAR EXPERIENCE
      
      
       * Food
       * Travel classes
       * Lounges
       * The Channel Tunnel
       * Greener way to go
       * All Eurostar experience

 * Manage Booking
 * Club Eurostar

 * Book
   
   
    * TRAINS
   
    * TRAIN + HOTEL
   
    * HOTELS

 * Manage Booking
 * More
   
   
    * DESTINATIONS
      
      
       * City Breaks
       * Holidays
       * Inspiration
       * Travel Extras
   
    * TRAVEL INFO
      
      
       * Service information
       * Travel planning
       * Your trip
       * Eurostar experience
   
    * FIND LOWEST FARES
   
    * CLUB EUROSTAR


PRIVACY POLICY

We, Eurostar International Limited, use your personal data to provide our travel
services to you. We have described how we collect, store and use your data in
this Privacy Policy. We take seriously our responsibilities to look after your
data and we are committed to protecting your privacy. There are steps you can
take to control what we do with your data and we have explained those steps in
this Privacy Policy.


When we talk about data and personal data in this Privacy Policy, we mean
personal data which identify you or which could be used to identify you such as
your name and contact details, your travel arrangements and booking reference.
It may also include information about how you use our websites and mobile
applications.


1 December 2022




WHAT YOU NEED TO KNOW



WHO IS RESPONSIBLE FOR YOUR DATA?

Eurostar International Limited is responsible for your data. Our registered
address is 6th Floor, Kings Place, 90 York Way, London N1 9AG. We are registered
as a company in England and Wales under company number 2462001. We are the data
controller of the data which we collect from you, and as such we control the
ways your personal data are collected and the purposes for which your personal
data are used.


HOW WE USE YOUR PERSONAL DATA

We can only use your personal data if we have a proper reason for doing so.
According to the law, we can only use your data for one or more of these
reasons:


 * To fulfil a contract we have with you, or
 * If we have a legal duty to use your data for a particular reason, or
 * When you consent to it, or
 * When it is in our legitimate interests.


Legitimate interests are our business or commercial reasons for using your data,
but we will not unfairly put our legitimate interests above what is best for
you. Examples of legitimate interests we may rely on to process your data
include developing products and services, identifying ways to improve the way we
deliver services to our customers, and being efficient about how we conduct our
business operations and fulfil our legal duties.

Countries take a different approach to the use by companies of legitimate
interests as a reason for processing personal data. We are aware of those
different approaches in the countries in which we operate and we take that into
account and respect those differences when we process your personal data.

In the section below, we have set out the personal data we might collect from
you (depending on how you use our services and our websites), the different ways
in which we use that personal data and the reasons we rely on for using it.



Data collected: Your personal details including your email address, telephone
number and, where appropriate, your address and date of birth


When we collect your data: When you create an account

Purpose: To make your purchases quicker and make it easier to manage your
bookings

Legal basis for the use of your data: Your consent


When we collect your data: When you book a journey for yourself and, where
applicable, for the children with whom you will be travelling with

Purpose: To send you your booking confirmation and provide the requested
services to you

To help us better understand our customer base and to personalise the service we
offer to you

Legal basis for the use of your data: Performance of our contractual
obligations, Our legitimate interests And/or Your consent


When we collect your data: When you take part in a competition

Purpose: To process your participation in the competition and, where
appropriate, enable you to access the prize

Legal basis for the use of your data: Your consent


When we collect your data: When you wish to receive commercial information about
our products and services

Purpose: To promote our services and products which may be of interest to you

Legal basis for the use of your data: Your consent


When we collect your data: When you join the Club Eurostar loyalty programme

Purpose: So that you can become a member of the scheme enabling you to collect
and use points earned through our services and those of our partners.

To analyse the performance of the Club Eurostar product and how this scheme will
evolve following our merger with Thalys.

Legal basis for the use of your data: Consent / Performance of a contractual
obligation / Legitimate interest


When we collect your data: When you purchase products and services of our
partners which are related to the journey you have booked with us (e.g. motor
insurance, car hire, tickets for attractions, etc.)

Purpose: To send you your booking confirmation and provide the requested
services to you

Legal basis for the use of your data: Performance of our contractual obligations


When we collect your data: When your train is disrupted or cancelled

Purpose: To provide you with information about the status of our services and
enable you, where appropriate, to exchange tickets, obtain a refund or access
assistance

Legal basis for the use of your data: Fulfilment of our legal obligations And
Performance of our contractual obligations


When we collect your data: When competent authorities with responsibility for
immigration, customs checks, law enforcement and security make special requests

Purpose: To provide the authorities with the requested relevant information in
accordance with regulations

Legal basis for the use of your data: Fulfilment of our legal obligations





Data collected: More sensitive data which may concern your health where
appropriate

(For more details, please see the “Sensitive Personal Data” section)


When we collect your data: When you request special assistance at a station
and/or book a wheelchair journey

Purpose: To fulfil your special requests and provide the requested service to
you

Legal basis for the use of your data: Fulfilment of our legal obligations And/or
Performance of our contractual obligations


When we collect your data: If you are involved in an accident on board the train
or at a station

Purpose: To be able to identify the persons concerned and respond and provide
help and assistance as necessary

Legal basis for the use of your data: Fulfilment of our legal obligations And/or
Our legitimate interests


When we collect your data: If you book a special meal such as a Kosher or
gluten-free meal

Purpose: To fulfil your special requests and provide the requested service to
you

Legal basis for the use of your data: Performance of our contractual obligations





Data collected: Contact that we have with you

(emails, letters, telephone calls, messages sent through our online messaging
service, messages sent to us via social media and feedback provided)


When we collect your data: When you contact us and make complaints

Purpose: To process your requests in relation to bookings

Legal basis for the use of your data: Performance of our contractual obligations


When we collect your data: When you respond to our surveys

Purpose: To find out your opinion on our products and services so that we can
assess and improve our products and services

Legal basis for the use of your data: Your consent And/or Our legitimate
interests





Data collected: Information about activities at stations obtained through remote
surveillance cameras


When we collect your data: When you go to stations

Purpose: To put the necessary security arrangements in place at our stations

Legal basis for the use of your data: Fulfilment of our legal obligations And/or
Our interests





Data collected: Data from cookies or similar technologies (IP address, location,
visited pages, reported errors, etc.)

To find out more, see the “How we use your data to personalise the service we
provide to you” section below


When we collect your data:

When you accept cookies which we place on your terminal

When you update information in relation to your account

When you open our Newsletters

When you click on our advertisements

When you take part in surveys

When you agree to receive messages from us

Purpose: To ensure the best possible use of our site, for web analytics and to
provide you with content tailored to your interests

Legal basis for the use of your data: Your consent





Data collected: Your payment card details


When we collect your data: When you pay for your booking

Purpose: To receive payments for your bookings (*)

To detect and prevent fraud and financial crimes (**)

Legal basis for the use of your data: Performance of our contractual obligations
(*)

Our legitimate interests And/or Fulfilment of our legal obligations (**)





Data collected: Individual or household level information:

 * Basic demographic information such as your age and spoken language
 * Household composition such as the number of people in your household and if
   you have children
 * Economic information including your estimated income bracket
 * Your interests and hobbies, such as whether you like to ski or eat out


When we collect your data: From third party data enrichment providers, such as
Acxiom. The data we obtain from Acxiom has been collected from publicly
available records such as the electoral roll, or, with your consent, from
surveys or other brands and companies that you engage with.

Purpose: To help us better understand our customer base and to personalise the
service we offer to you

Legal basis for the use of your data: Our legitimate interests



Sensitive personal data

Certain kinds of personal data, such as data about your racial or ethnic origin,
your physical or mental health, your religious beliefs or alleged commission or
conviction of criminal offences, are special categories of personal data which
by law require additional protection. We try to limit the circumstances in which
we collect sensitive personal data of this kind, but we do collect and process
it when for example:

 * You have booked a wheelchair seat to travel with us
 * You have requested special assistance at the station
 * You have been involved in an accident onboard or at the station
 * You have requested a special meal type which implies or suggests your
   religion (e.g. a kosher meal) or a health issue (e.g. a gluten-free meal).


By providing any sensitive personal data, you explicitly agree that we may
collect it and use it to provide services to you.




HOW WE USE YOUR DATA TO PERSONALISE THE SERVICE WE OFFER YOU INCLUDING VIA
COOKIES AND SIMILAR TECHNOLOGIES

We use the data we collect about you from different sources and touch points to
try to understand more about you and your preferences, so that we can
personalise the service we offer to you. We use information collected from the
bookings you have made, from your participation in the Club Eurostar programme,
and from cookies. Cookies are small pieces of information stored on your device
by the web browser of your device. We use cookies placed on your devices to
collect data about your use of our websites and on-board entertainment system.
Sometimes we can use the personal data you provide to us to identify you when
you visit our website using different devices. We also use data from third
parties, including data enrichment providers (see the sections entitled ‘Data
enrichment and profiling’ and ‘Sharing your data’ below). We use the information
from these different sources in the following ways:

 * to help us communicate with you. We use information about where you are, for
   example, to provide content in the most appropriate language
 * to identify you when you access our websites from different devices
 * to identify your likes and dislikes. We look at which of our website pages
   you visit most or which destinations you visit most frequently to understand
   what you are most interested in
 * to improve our products and services. Trends in the personal data we collect
   show what our customers like and dislike and we use this to inform our
   business plans
 * to understand more about your preferences and your purchasing habits - our
   data analytics tools and segmentation tools allow us to match data we collect
   from cookies with data we have about bookings you have made for travel on
   Eurostar (both directly and through third parties). Sometimes we include data
   and/or systems provided by third parties as part of this process. We know
   that similar customers are interested in similar products and services, so we
   group similar customers together in ‘segments’ to which we may add data from
   data enrichment providers (see the section entitled ‘Data enrichment and
   profiling’ below). We use segment information to improve our communications
   with you and recommend to you those services we think will be most
   interesting to you, including new products and services offered by our
   partners. We also use it to make sure that we show you adverts which we think
   will be of most interest to you when you visit through our online advertising
   space
 * to help you complete a booking. If you are in the process of making a booking
   but you leave the booking path before your booking is finalised, we may with
   your consent contact you to help you to finalise your booking. For more
   information about cookies and how you can manage cookies and remove them,
   please refer to our Cookies Policy or update your preferences through our
   Privacy Manager.


Data enrichment and profiling

We carry out data enrichment and customer profiling to help us build a better
picture of your needs and interests so that we can tailor your experience with
Eurostar to be as relevant to you as possible.
We use reputable third-party data enrichment providers such as Acxiom to
complete this activity of segmentation. Data enrichment providers obtain
personal data about you from publicly available sources and from other third
parties who share your personal data with your consent. They then match this
information against our own customer records.

Data enrichment providers are thoroughly vetted by us and external associations
to ensure they comply with all data protection laws, including keeping your
personal data secure and protected. For more information on Acxiom, please
visit https://www.acxiom.co.uk/about-acxiom/privacy/uk-privacy-policy/. You can
access your data or manage your preferences through Acxiom’s Consumer Preference
Portal, available at https://gdpr.eu.acxiom.com/consumerPreference. For
information on how to opt out of Eurostar’s data enrichment and profiling
activities, please see ‘Your rights’ below.


CONTACTING YOU

We may send you marketing communications by email if you have given your consent
for us to do so. Our marketing communications include information about our new
and existing services, our loyalty programme ‘Club Eurostar’, special offers we
think you might like and other travel services and products which we think might
be useful to you when planning your travel.

If you have previously opted in to receiving emails from us, you can opt out of
receiving marketing emails from us by logging into your account and amending
your notification preferences which can be found under the ‘Settings’ tab. You
can update your preferences at any time. You can also opt out of receiving
marketing emails by clicking on the unsubscribe link which we include in all our
marketing emails.

If you ask us to stop sending marketing emails, we will keep a note of your
personal information and your request so that we can make sure you are excluded
from the emails when they are sent out.

If you have previously opted in to receive marketing notifications through our
mobile app, you can manage your preferences and opt out from push notifications
or location services by deselecting the relevant options under the heading
‘Communication Settings’ within ‘Settings’.

Please note that if you tell us that you do not wish to receive marketing
emails, you will still receive service emails which are necessary for example to
confirm your booking or to update you on the status of your travel service. We
will use the contact details you give us when you are collecting your tickets
(either your mobile telephone number, your email address or both) to let you
know if your train is cancelled or delayed. This is so that we can perform the
contract we have with you. If you are a member of Club Eurostar you can opt out
of receiving emails about even your membership.

From time to time, we may also contact you by phone when it is necessary to
fulfil our contract with you or it is in our legitimate interests to do so, for
example, we may contact you by phone when your journey has been disrupted,
either to notify you in advance or to request feedback after the event. We may
also contact you by phone when we believe there is an offer available to your
future travel which you may be interested in, for example when there is an
upgrade offer available to your group travel booking or to invite you to a VIP
event.


HOW LONG WE KEEP YOUR DATA

We keep your data only for as long as we need it. How long we need data depends
on what we are using it for, whether that is to provide services to you, for our
own legitimate interests (described above) or so that we can comply with the
law. We collect your contact details at the time we provide your tickets, for
example, and we would only use this information in the event of disruption to
our services. This information is deleted 48 hours after travel for passengers
travelling in Standard or Standard Premier class, or 60 days for passengers
travelling in Business Premier class.

We will actively review the information we hold and when there is no longer a
customer, legal or business need for us to hold it, we will either delete it
securely or in some cases anonymise it.


HOW WE PROTECT YOUR DATA

We protect your personal data against unauthorised access, unlawful use,
accidental loss, corruption or destruction. We use technical measures such as
encryption and password protection to protect your data and the systems they are
held in. We also use operational measures to protect the data, for example by
limiting the number of people who have access to the databases in which our
booking information is held. We keep these security measures under review and
refer to industry security standards to keep up to date with current best
practice.


SHARING YOUR DATA

We share some of your personal data with, or obtain personal data from, the
following categories of third parties:

 * Government authorities such as border control authorities and law enforcement
   authorities We sometimes have to provide your personal data to government
   authorities to ensure that you can travel to your destination or to meet our
   legal and regulatory obligations. We retain some aggregated anonymised
   information based on the personal data you provide to the government
   authorities, such as statistics regarding the nationalities of our customers.
 * Safety standards organisations We share personal data about accidents on our
   services and stations with the Rail Safety and Standards Board (‘RSSB’),
   whose aim is to improve safety throughout the rail industry. The RSSB
   processes this data in accordance with the RSSB privacy policy which is
   available at https://www.rssb.co.uk/privacy-notice.motn
 * Other transport companies We sell through fares which are train tickets for
   travel on both a Eurostar train service and a train service provided by a
   third party train company. For example, if we sold you a ticket to travel
   from London to Cologne, you would travel on a Eurostar service to Brussels
   and then take a Thalys train for the rest of your journey. We would have to
   send details of your booking to Thalys so that you could travel from Brussels
   to Cologne. Similarly, Thalys would share your data with us if they sold the
   same ticket to you.
 * Tour operators or companies through which you booked your Eurostar tickets
   Tickets for travel on our services are sold through many different channels.
   They have to share your booking information with us so that we can allow you
   to travel. We may also use the booking information they provide to build up
   what we know about you and your preferences, as described above under the
   heading ‘How we use your data to personalise the service we offer you’.
 * Suppliers who provide services to us We will share your data with the company
   which provides our on-board catering services, for example, if you have
   requested a certain type of meal. We may share your data with the companies
   who we use to approach you for market research and feedback on our services.
   We will make sure that our suppliers respect your personal data and comply
   with data protection laws.
 * Partners who provide services to you When you make a booking for a service
   which will be provided, either in whole or in part, by one of our partners,
   we share your personal data with that partner so that they can provide the
   service to you. For example, we would share your personal data with Allianz
   insurance when you buy one of their insurance products.
 * Our sister company, Eurostar Holidays Limited We will share booking data and
   data from cookies and similar technologies with Eurostar Holidays Limited in
   order to facilitate any package bookings you make and to gain a better
   understanding of our customers’ purchasing activities across the Eurostar
   group.
 * Data analytics companies and advertisers Depending on the cookies settings
   you have selected through our Privacy Manager tool, we may use your data in
   our data management platform. This platform helps us to understand more about
   you and your interests. We may use such data to make the connection between
   you and the devices you use to ensure relevance across these devices. We may
   add to your data other information which we have received from third party
   advertisers or from our sister company, Eurostar Holidays Limited. From time
   to time, we may share a limited and pseudonymised (or partially anonymised)
   version of your data with other advertisers. For more information about this
   process, please see our Cookies Policy.
 * Data enrichment providers: We may share the personal data we hold about you
   with data enrichment providers so that they can cross-check this data with
   personal data that they hold about you. If there is a match, we collect and
   store this additional information (for example your age and first language)
   and may we use this information to personalise the communications and
   services that you receive. Data enrichment providers will never keep your
   data or share it with any third parties.
 * Your credit and debit card information In order to process payments and
   prevent and detect fraud, we process payment card data through our payment
   card and fraud management services providers.
 * To Improve and Enhance our Shared Services and Operations we may share and
   receive personal data we hold about you with Thalys, our sister high-speed
   rail operator in continental Europe. This is to better analyse, understand
   and enhance the shared services we provide to you such as the upcoming joint
   loyalty scheme and seamless travel across the continent. For example, if you
   were a Club Eurostar member, we would share your data to cross-check whether
   you were also a participant in the My Thalys World scheme.
 * We do not sell your personal data to anyone.



SPECIFICS RELATED TO THE CHATBOT

When you use our “Chatbot” on our website, your personal data is processed in
order to:

 * Answer your questions in an automated manner;
 * Manage your refund and compensation requests (in this case, we use the PNR
   and the date of your trip”;
 * Process your complaint (in this case, we use your credentials and your e-mail
   address); and
 * Improve our “chatbot” (self-learning tool).


Chatlogs from the conversations you have with the chatbot during your session
will be anonymised and aggregated to be sent to our third-party supplier (Laiye)
for analytical and service improvement purposes. Due to the free-form nature of
interacting with the chatbot, please do not mention any personal data unless
specifically prompted to do so.
If you would like more information regarding the chatbot and how it processes
your personal data, please contact the Data Privacy Officer using the details
further down this privacy policy.



SENDING DATA OUTSIDE OF THE EUROPEAN ECONOMIC AREA

We will only send data outside of the European Economic Area (‘EEA’) to work
with our suppliers and advisers who we use to deliver services to you or to
comply with a legal duty. If we do transfer data outside the EEA, we will make
sure that it is protected in the same way as if it were being used in the EEA.
We will use one of the following safeguards to ensure that it is protected:

 * Transfer the data to a non-EEA country which has privacy laws at least as
   protective as those within the EEA
 * Put in place a contract with the recipient of the data which means the
   recipient must protect the data to the same standards as required within the
   EEA.


YOUR RIGHTS

You are entitled to see copies of all personal data held by us and to have that
data amended, corrected or deleted. If you wish to make a request in relation to
your personal data, please contact us by completing our Data Request Webform.
You can also limit, restrict or object to the processing of your data. You can
use our Preference Centre and Privacy Manager tool, as described above. You can
also log in to your Eurostar account to update the details held there.

If you gave us your consent to use your data, e.g. so that we can send you
marketing emails, you can withdraw your consent. Information about how to stop
receiving marketing communications is set out above under the heading
‘Marketing: How to manage the marketing messages you receive’. Please note that
even if you withdraw your consent, we can still rely on the consent you gave as
the lawful basis for processing your data before you withdrew your consent.

You can opt out of data enrichment and profiling at any time by emailing us at
data.protection@eurostar.com. If you opt out of data enrichment and profiling,
this means that your personal data held by us will no longer be combined with
data held by data enrichment providers for marketing purposes.

You can object to our use of your data where we rely on our legitimate interests
to do so.

To raise any objections or to exercise any of your rights, you can send an email
to us at data.protection@eurostar.com or you can write to us at Eurostar Data
Protection, 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1AP.

When you get in touch, we will come back to you as soon as possible and where
possible within one month. Please note that if your request is more complicated,
it may take a little longer to come back to you and the response deadline can be
extended by two months of your request where necessary. There is no charge for
most requests, but if you ask us to provide a significant amount of data for
example we may ask you to pay a reasonable admin fee. We will also ask you to
verify your identity before we provide any information to you.

If Eurostar decides to change this privacy policy, the changes will be posted on
this page.


COMPLAINTS

If you have any complaints concerning Eurostar’s processing of your personal
data please email us at data.protection@eurostar.com or write to us at Data
Protection, Eurostar International Ltd, Kings Place, 90 York Way, London N1 9AG.

Please note that you have the right to lodge a complaint with the supervisory
authority which is responsible for the protection of personal data in the
country where you live or work, or in which you think a breach of data
protection laws might have taken place.

Customers in the UK can contact the Information Commissioner’s Office by
telephone on 0303 123 1113, or by using the live chat service which is available
through the Information Commissioner’s website www.ico.org.uk.

Customers in France can contact the Commission Nationale de l'Informatique et
des Libertés by telephone on +33 (0)1.53.73.22.22 or by writing to the
Commission at 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, France.

Customers in Belgium can contact the Commission de la protection de la vie
privée by telephone on +32 (0)2 274 48 00 or by using the online contact form
available through the Commission’s website at www.privacycommission.be.

Customers in the Netherlands can contact the Autoriteit Persoonsgegevens by
telephone on (+31) - (0)70 - 888 85 00 or by writing to the Autoriteit
Persoonsgegevens at Postbus 93374, 2509 AJ DEN HAAG.


CONTACT US

You can write to us at Eurostar Data Protection, 2nd Floor, Kent House, 81
Station Road, Ashford, Kent TN23 1AP , send us an email to us at
data.protection@eurostar.com or contact us through our Data Request Webform.



Top routes
 * London to Paris
 * London to Amsterdam
 * London to Brussels
 * London to Disneyland® Paris
 * London to Rotterdam
 * London to Bruges
 * London to Lille

City Breaks
 * Paris city breaks
 * Amsterdam city breaks
 * Brussels city breaks
 * Bruges city break
 * Lille city breaks
 * Rotterdam city breaks
 * Ghent city break
 * Disneyland® Paris
 * South of France holidays

Company Information
 * Responsible disclosure policy
 * The Channel Tunnel
 * About us
 * Tread lightly
 * Careers
 * Complaints handling procedure
 * Service Quality Report
 * Modern Slavery Statement
 * Press office

Website information
 * Accessibility
 * Conditions of carriage
 * Contact us
 * Cookies and Personal Data
 * Eurostar app
 * Privacy Policy
 * Sitemap
 * Website and wi-fi terms and conditions

Sign up to our newsletter

--------------------------------------------------------------------------------

Download Our App

Feedback
Help us improve our website
Send feedback

Eurostar International Limited is an Appointed Representative of AWP Assistance
UK Limited (trading as Allianz Global Assistance) which is authorised and
regulated by the Financial Conduct Authority (FCA). AWP Assistance UK Limited
FCA registration number is 311909. FCA authorisation can be checked on the FCA
register at https://register.fca.org.uk/s/

E-mail: Insurance@allianz-assistance.co.uk

© 2023 Eurostar International Ltd. All Rights Reserved




YOUR PRIVACY SETTINGS

We use cookies and other technologies to improve your experience of our site by
remembering your settings, personalising content and measuring the performance
of our site. You can allow all cookies or manage them individually.

Cookie Policy
MANAGE COOKIES ACCEPT ALL
2
Eurostar Chat Bot
Hi there,
I’m Hercule, the Eurostar Chat Bot 🤖
You can simply ask me a question or click on a category below 👇
To be able to protect your privacy, please don’t mention any personal
information unless I ask you specifically 🤖
Live departures ⏰
Lowest fares calendar 📅
Loyalty Programme 🤝
Assistance at the station 👋
Luggage 🧳
My Train was Delayed ⏳️
Powered by
Are you satisfied with this answer?

Give feedback