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Frequently Asked Questions

Accounts and workspace

Toggl Track’s inactive account policy
Toggl Track’s inactive account policy

Rules related to our ongoing efforts of deleting inactive and abandoned user
accounts from the database.

Written by Olina Karagianni
Updated over a week ago

In an effort to optimize and provide the best experience to our active Toggl
Track users, we are deleting accounts, organizations, and workspaces that
haven’t had new time entry data in the last 6 months. This policy applies only
to free-plan organizations. In this article, we will cover the most frequent
questions and answers around this topic.




HOW DO I KEEP MY ACCOUNT, ORGANIZATION, AND WORKSPACE ACTIVE?

It’s simple — you or one of your team members need to create 1 time entry or
edit 1 time entry in the workspace you wish to keep active every 6 months.



If your organization belongs to a paid plan, the workspace associated with it as
well as your account will remain active even if you haven't created time entries
in the last 6 months.




DO I HAVE ANY OTHER OPTIONS TO KEEP MY TIME ENTRY DATA INTACT?

If you are not able to create a time entry every 6 months but would like to keep
your time entry data, you have 2 options:

 1. You can export your time entry data and reimport it in a new organization/
    workspace/ account at a later time.

 2. You can choose one of our paid plans for your organization. User accounts
    that belong to paid plan organizations, as well as their time entry data in
    these organizations, won’t be deleted even if they haven’t created a time
    entry in the last 6 months.




WHAT IS THE DIFFERENCE BETWEEN AN ORGANIZATION AND A WORKSPACE?

Organizations: In Toggl Track's data hierarchy, the highest level is
Organizations. They enable you to have multiple teams within one Organization,
each with its workspace. You can create as many Organizations as you need. It's
important to keep in mind that if you've purchased a paid plan in Toggl Track,
it only applies to the Organization you were active on during the transaction.



Workspaces: Everything you do in Toggl Track gets allocated to a Workspace: time
entries, projects, clients, and tags. Each workspace belongs to an organization.
Multiple workspaces per Organization are available for Enterprise pricing only.




WILL TOGGL TRACK NOTIFY ME IF MY ACCOUNT, ORGANIZATION, AND/OR WORKSPACE IS
ABOUT TO BE DELETED?

Yes. We will send you 3 reminders to the email you have provided in your profile
settings. You will have 30 days from the first reminder email to create or edit
a time entry and keep your data.




MY TEAM AND I HAVE TRACKED TIME IN THE LAST 6 MONTHS WITH TOGGL TRACK, BUT I
KEEP GETTING EMAILS SAYING THAT MY WORKSPACE WILL BE DELETED. WHY IS THAT
HAPPENING?

If you actively track time with Toggl Track and created at least 1 time entry in
the last 6 months, you have nothing to worry about!



Your active workspace(s) and/ or your paid workspaces won't be deleted.

It appears, though, that at some point, you created a free workspace that you no
longer use.



You can view all of your organizations and workspaces from any page in the Toggl
Track web app by clicking the selector in the top left-hand corner of the
screen.






OUR COMPANY RECEIVED AN EMAIL ON BEHALF OF A FORMER EMPLOYEE THROUGH
AUTO-FORWARDING. DOES THIS MEAN THAT OUR COMPANY’S TIME-TRACKING DATA IS AT
RISK?

Rest assured, your data is not at risk as long as at least one member of your
team has actively tracked time within the last 6 months on a free plan or if you
are on a paid plan organization. The former employee received this message for a
workspace they owned, which has been inactive for the past 6 months on a free
plan.




I KEEP GETTING EMAILS ABOUT DELETING MY ACCOUNT, ORGANIZATION, AND/ OR
WORKSPACES. HOW DO I MAKE THEM STOP?

The emails will stop in both of these cases:

 * If you wish to keep your data active, create or edit a time entry in the
   workspace you’d like to keep.

 * If you don’t want want to keep your data, you can delete your account and/ or
   organization manually.




I HAVE MORE QUESTIONS REGARDING THIS; WHOM DO I REACH OUT TO?

You can contact our support team via chat or email.

Did this answer your question?
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