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Submitted URL: https://click.emails.bunnings.com.au/?qs=860b8cf0f5227cf47e520f6c453bb25fc9088383555d49a64a4293253be9cf8920a12f82165bb7da06b505e64a33...
Effective URL: https://www.bunnings.com.au/help-support/shop-online?sfmc_id=292627081&sfmc_key=databreach_220112_534578&utm_source=sfmc_ret...
Submission: On January 12 via manual from AU — Scanned from DE
Effective URL: https://www.bunnings.com.au/help-support/shop-online?sfmc_id=292627081&sfmc_key=databreach_220112_534578&utm_source=sfmc_ret...
Submission: On January 12 via manual from AU — Scanned from DE
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Javascript is required for this page info icon COVID-19Update to customers Find out more Products BackToolsBuilding & HardwareGardenOutdoor LivingKitchenBathroom & PlumbingCurtains & BlindsPaint & WallpaperFlooringStorage & CleaningLighting & ElectricalIndoor LivingSmart HomeHire Shop Search Sign in to your account Sign in Sign up Go to Trade Project list Sign in to your account With project lists you can... * Create multiple lists * Plan out the products you need for your project * Add your completed Project List directly to your cart Please sign in or create an account to use Project Lists Products Services Stores Sign up Bunnings Loading Hammer * Home * Expand breadcrumb... * Help and support * Shop online SHOP ONLINE WHAT YOU NEED, ONLINE It's easier than ever to shop at Bunnings with our range of online options. SHOP ONLINE TODAY * Buy products online from our wide range * Contactless Drive & Collect and Click & Deliver are now available, as well as Click & Collect * Products can be purchased online with Zip Pay, Openpay and PayPal DRIVE & COLLECT AT OUR WAREHOUSES When your order is ready to collect, you can book in a convenient time for a contactless pick up. Simply drive to your local store, park in the designated Drive & Collect parking bays, and we'll load your products into your car for you. SHOP ONLINE ANY WAY YOU CHOOSE Click & Collect Click & Delivery Special Orders Payment options SHOP ONLINE NOW Hand Tools Chisels, Files & Sharpening, Clamps, Pliers & Vices, Hammers & Wreckers, Masonry & Plaster Tools, Measuring Tools, Saws, Knives & Cutting Tools, Screwdrivers & Hex Keys, Sockets, Spanners & Wrenches, Staples & Rivet Guns, Test & Inspection Equipment Garden Tools Axes, Hatchets & Blocksplitters, Blower Vac & Leaf Blowers, Chainsaws, Garden Cordless Combo Kits, Cultivators, Digging Tools, Garden Edgers, Jerry Cans & Fuel Funnels, Garden Tool Batteries & Accessories, Garden Trolleys & Wheeled Tools, Garden Tool Handles, Hedge Trimmers, Kids Garden Tools, Lawn Aerators, Lawn Mowers, Whipper Snippers & Line Trimmers, Electric Log Splitters, Garden Mulchers, Wood Chippers & Shredders, Rakes & Soil Levellers, Shears & Pruning Tools, Turf Rollers, Weather Stations & Tools Lighting Christmas Lights, Light Globes, Fluorescent Lights, Indoor Lights, Lamps, Outdoor & Garden Lights, Party Lights, Solar Lights, Work & Safety Lighting, Lanterns, Spotlights & Torches Power Tools Air Compressors, Batteries & Chargers, Biscuit Joiners, Drills, Cordless Fans & Blowers, Grinders, Heavy Duty & Construction Tools, Multi Tools, Nail, Glue & Heat Guns, Planers, Portable Generators, Power Saws, Pressure Washers, Rotary Tools, Routers, Sanders, Worklights, Worksite Radios Plant Pots, Planters & Baskets Plant Baskets, Indoor Plant Pots, Outdoor Plant & Garden Pots, Plant Stands & Trolleys, Plant Pot & Planter Accessories, Self Watering Pots, Plastic Plant Pots, Timber Planters, Vertical & Wall Gardens Storage & Shelving Wardrobes & Closets, Garage Storage, Storage Containers, Decorative Storage, Shelving, Packing Materials & Supplies BBQs 2 & 3 Burner BBQs, 4 & 5 Burner BBQs, 6 Burner BBQs, BBQ Accessories, Built In BBQs, Camping Stoves, Bar Fridges, Kettle BBQs, Outdoor BBQ Kitchens, Pizza Ovens, Portable BBQs, Smoker BBQs Smart Home We can help you find the right smart solutions for your home. MORE INFORMATION FREQUENTLY ASKED QUESTIONS Which products can I buy online? A wide range of products are available to buy online, including lighting, sheds, bathroom, kitchen and plants. To find products that can be bought online, use the 'Order Online' filter on search results pages and product listing pages. Why aren't all products available to buy online? Not all products we stock in-store are available to purchase online - this may be due to size, delivery or because it is a custom-made product. These products can be purchased in-store. If you need help to get a product home or to site, just ask a team member at your local store who will help to organise delivery. In many of our stores we also offer trailers or vehicle hire to help you get big and bulky items home. Can I return products I have bought online to my local Bunnings? You can return an item to your local Bunnings store if you've received a damaged/faulty product, or if you've changed your mind. Please refer to our returns policy. What's your returns policy? To learn all about the returns process for products sold by Bunnings, view our returns policy. Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page. How do I find out about delivery costs and times? To find out if a product can be delivered to your area, enter your postcode on the product page for delivery details. For more information, check out the ‘Orders & Delivery’ tab below. RETURNS AND REFUNDS What's your returns policy? To learn all about the returns process for products sold by Bunnings, view our returns policy. Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page. The item I received is damaged/faulty can I replace it? You can return an item purchased from Bunnings to your local Bunnings store if you've received a damaged or faulty product, or if you've changed your mind. Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance. Customers in VIC & NSW can wait for stores to reopen to return an item purchased in-store or online or alternatively contact their local store to arrange a contactless return for any damaged or faulty products at designated bays in the car park. I've changed my mind, can I return the item? Yes, you can return an item purchased from Bunnings if you've changed your mind. View our returns policy. Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page. Can I return the item to my local Bunnings? You can return an item to your local Bunnings store if you've received a damaged/faulty product, or if you've changed your mind. Please refer to our returns policy. Customers in VIC & NSW can wait for stores to reopen to return an item purchased in-store or online or alternatively contact their local store to arrange a contactless return for any damaged or faulty products at designated bays in the car park.. Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance. Do I have to pay for the postage/delivery cost of returning an item? For a change of mind on products purchased from Bunnings, if you're unable to return the item to your local Bunnings store then you'll have to cover the postage/delivery cost of returning the item. If you've received a damaged or faulty item, Bunnings will cover the cost of return. Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page, and will include details of any postage/delivery costs associated with change of mind returns. How will I receive my refund? Your refund will be processed back into the same account you used to make the purchase. View our returns policy. How do I return a large item? For products purchased from Bunnings: contact your nearest store or email Customer Support at customersupport@bunnings.com.au. For products purchased from on our website from a third party Trusted Seller:contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au. The item I ordered is the wrong size/colour, will you exchange it? For products purchased from Bunnings:If the item you received is the wrong size/colour, take it to your nearest store or email Customer Support at customersupport@bunnings.com.au to organise an exchange. For products purchased from on our website from a third party Trusted Seller:contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au. ORDERS AND DELIVERY Why can't I purchase all products online? Some products we stock aren't available for purchase online and need to be purchased in-store. If you need help to get a product home or to site, just ask a Team Member at your local store who can help organise delivery. In many of our stores we also offer trailers or vehicle hire to help you get big and bulky items home. We'll continue to listen to customers to ensure we are offering the best experience possible and our online products and services are of real value. How much does delivery cost? Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product, whether the seller is Bunnings or a third party Trusted Seller, as well as where it's being delivered. Delivery Type Metro Cost Regional Cost Parcel $10.00 $14.00 Ute $40.00 $40.00 Ute with Assist $75.00 $75.00 Truck $90.00 $90.00 Truck with Assist $125.00 $125.00 Crane $175.00 $80.00 How long will my delivery take? Place your order by Saturday 18th December to receive your delivery in time for Christmas Day, excluding Special Order and Marketplace products. For products ranged in-store, expect delivery within 2-5 days. For Special Order items which are sent directly from our suppliers, expect delivery within 7-14 working days. For products purchased directly from third party Trusted Sellers, delivery options are listed on each product's product page. What if the product I want isn't able to be ordered online? Our online range gives customers access to products that were previously only available to order in-store. For some products, such as custom-made products or products with specific delivery requirements that need to be confirmed with you, please contact the team at the Special Orders Desk at your local Bunnings who can order these items for you. Can I cancel my order? Yes, you can cancel your order in most cases. Please contact Customer Support at customersupport@bunnings.com.au for assistance. Where you have purchased your product directly from a third party Trusted Seller, that Trusted seller may need to accept your order cancellation. Can I make changes to my order? We will always make our best effort to accommodate any changes. Please contact Customer Support, customersupport@bunnings.com.au, who will endeavour to assist you with your query. Where you have purchased your product directly from a third party Trusted Seller, we recommend you contact them directly to arrange see if a change is available. My order hasn't arrived, what now? If your order hasn't arrived, please contact Customer Support at customersupport@bunnings.com.au, and we will look into it for you. Can I get my order delivered? Yes, select 'Delivery' at the time of purchase and your item will be delivered to you. There are, however, some products that can't be delivered. To check if a product can be delivered to your area, enter your postcode on the product page for delivery details. What are Special Orders? Special Orders gives you access to even more products stocked by our suppliers that aren't currently stocked on our shelves. From sheds to children's play equipment, bathroom taps to ceiling lights, Special Orders gives you even more choice. What kinds of Special Orders products are available to buy online? A wide range of Special Orders products are available to buy online, including lighting, sheds, bathroom, kitchen and advanced plants. To find products that can be bought online, use the 'Order Online' filter on search results pages and product listing pages. How do I remove a product from my cart? On the cart page, select 'Remove' beneath the quantity and the item will be taken out of your cart. How do I buy a Special Orders product online? Any product that has the blue Special Orders icon and 'Order Online' tick can be purchased online. Review the product’s delivery options on the product detail page, add it to your cart, then check out online. Who will deliver my order? We and the third party Trusted Sellers who offer products on our website use a range of different freight and transport providers depending on the type of product and where it's being delivered. Can I change my delivery address after submitting an order? Yes, you can change your delivery address. Please contact Customer Support at customersupport@bunnings.com.au for assistance. I'm missing a product from my order, what should I do? If you're missing a product from your order, please contact Customer Support at customersupport@bunnings.com.au for assistance. I've received the wrong item, who do I contact? If you've received the wrong item, please contact Customer Support at customersupport@bunnings.com.au for assistance. Does someone need to be home to accept delivery? If you won't be home, you can give the transport provider authority to leave the delivery. The provider will then supply a proof of delivery note, including a photo of the item and its placement. Metro deliveries only. Do you deliver overseas? We and the Trusted Sellers who offer products on our website can only deliver to Australian addresses. Can I order from overseas and have the product delivered to an address in Australia? Yes, you can order products from overseas on bunnings.com.au but items can only be delivered to Australian addresses. I'm having trouble ordering online, can you help me? If you're having trouble buying products online, contact Customer Support at customersupport@bunnings.com.au for assistance. Can I buy Gift Cards online? Yes, you can buy Bunnings Gift Cards online. Buy a Gift Card. Do you offer Click & Collect? Currently, only products at warehouses in Victoria (excluding Brunswick and Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and Warringah Mall), Western Australia (excluding East Victoria Park, Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT are available for next day Click & Collect. These products will have the Click & Collect icon visible on the website. Can someone else pick up my order on my behalf? Yes, someone else can pick up your order on your behalf. They'll need to provide a copy of the order confirmation and photo ID in store when collecting your order. PAYMENT What methods of payment do you accept? Payment can be made by Visa, Mastercard, AMEX, PayPal, Zip, Openpay and Diners Club International. When will I be charged for my order? Payment will be processed immediately following a successful transaction. Are my personal details safe? Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement. Can I pay with a Gift Card online? You can't pay with a Gift Card online at this time. This service will be available in the future. The price has changed since I placed my order, can I get the lower price? If the product price has changed since placing your order, please contact Customer Support at customersupport@bunnings.com.au for assistance. Bunnings Price Guarantee only applies to products sold by Bunnings, and not those sold by third party Trusted Sellers on our website. Can I pay with PayPal? Yes, PayPal is available as a payment option for online orders excluding gift cards. Can I pay with Zip? Yes Zip is available as a payment option in-store and online for products excluding gift cards. Can I pay with Openpay? Yes, Openpay is available as a payment option in-store and online for products excluding gift cards. Can I pay with AfterPay? No, AfterPay is not available as a payment option. PRICE GUARANTEE Do you price match products online? Our Price Policy also applies online to products sold by Bunnings. Please contact Customer Support at customersupport@bunnings.com.au to process the price guarantee and place your order. What's your price policy? Find out all you need to know about our Price Policy. YOUR ACCOUNT How do I create a Bunnings account? Select 'Sign In' at the top of the homepage, then select 'Create a profile' to sign up for a Bunnings account. I'd like to close my account To close your account, please contact us for assistance. I'd like to unsubscribe from the Bunnings newsletter To unsubscribe from Bunnings newsletters, select 'Unsubscribe' on your My Profile page. How can I contact you to ask a question or provide feedback? You can contact our Customer Support team at customersupport@bunnings.com.au or provide feedback online. HELP I can't sign into my account, can you help? If you're having trouble signing into your account, please contact us for assistance. I've forgotten my user name, can you retrieve it? If you've forgotten your user name, please contact us for assistance. I've forgotten my password, can I reset it? Visit the customer login page to reset your password. Feedback CUSTOMER SERVICE * Help centre * Find a store * Your account * Track your order * Returns and refunds * Delivery * Click & Collect * Product Finder App * COVID-19 information PRODUCTS & SERVICES * Products * Gift Cards * Gift Ideas * Brands * Catalogue * Bunnings magazine * All D.I.Y. categories * Services * Marketplace * Redemption offers * Flybuys * Product recalls ABOUT BUNNINGS * About us * Policies * Sustainability * Media centre * Store entry information * Terms and conditions * For suppliers * For contractors * View more * Community * Contact Us * Jobs * Community * Contact Us * Jobs * Payment * * * * * * * * Follow Us * * *