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APP AND DRIVER COMPATIBILITY REPORTS FOR WINDOWS UPDATES
* Article
* 10/05/2023
* 9 contributors
Feedback
IN THIS ARTICLE
1. Prerequisites
2. Use the Windows feature update device readiness report
3. Use the Windows feature update compatibility risks report
4. About reporting data latency
5. Known issues
6. See also
7. Next step
Show 3 more
With Intune, you can deploy updates to Windows 10/11 devices by using policies
for Update rings for Windows 10 and later and Feature updates for Windows 10 and
later. To help prepare for update deployments, Intune offers integrated reports
to help you understand compatibility risks that might impact your devices during
or after an update:
* Windows feature update device readiness report - This report provides
per-device information about compatibility risks that are associated with an
upgrade or update to a chosen version of Windows.
* Windows feature update compatibility risks report - This report provides a
summary view of the top compatibility risks across your organization for a
chosen version of Windows. You can use this report to understand which
compatibility risks impact the greatest number of devices in your
organization.
To use these reports, you must first ensure that prerequisites are met and that
devices are properly configured for data collection.
PREREQUISITES
LICENSING
The Windows feature update device readiness and Windows feature update
compatibility risks reports require users of enrolled devices to have one of the
following licenses:
* Windows 10/11 Enterprise E3 or E5 (included in Microsoft 365 F3, E3, or E5)
* Windows 10/11 Education A3 or A5 (included in Microsoft 365 A3 or A5)
* Windows 10/11 Virtual Desktop Access (VDA) per user
Before using these reports, you must attest to having the required licenses on
the Windows data page of the Intune admin center.
DEVICES
To be eligible for the Windows feature update device readiness and Windows
feature update compatibility risks reports, devices must:
* Run a supported version of Windows 10 or later with the latest cumulative
update
* Be Microsoft Entra joined or Microsoft Entra hybrid joined
* Be managed by Intune (including co-managed devices) or a supported version of
the Configuration Manager client with tenant attach enabled
* Have Windows diagnostic data enabled at the Required level or higher
Additionally, you must set the Enable features that require Windows diagnostic
data in processor configuration setting in Tenant administration > Connectors
and tokens > Windows data to On.
USERS
To view these reports, users must be assigned an Intune role with the Managed
devices > View reports permission. This permission is included in the following
built-in roles:
* Endpoint Security Manager
* Read Only Operator
* Help Desk Operator
In addition, to use the Windows feature update device readiness report, users
must also have the Roles > Read permission. This permission is included in the
following built-in roles:
* Endpoint Security Manager
* Read Only Operator
* Help Desk Operator
* Intune Role Administrator
USE THE WINDOWS FEATURE UPDATE DEVICE READINESS REPORT
The Windows feature update device readiness report provides a device-level view
of compatibility risks associated with an upgrade or update to a chosen version
of Windows.
Important
The insights in this report are specific to the target version of Windows you
select when generating the report. To ensure accuracy of insights, confirm that
your selected OS version matches the version of Windows you intend to deploy.
To use this report:
1. Sign in to the Microsoft Intune admin center.
2. In the admin center, go to Reports > Windows updates > select the Reports
tab > select Windows Feature Update Device Readiness Report.
3. Configure settings:
* Select Select Target OS and choose the version of Windows you plan to
deploy.
* Select Select Scope (Tags) and choose which devices should be in scope for
this report.
* Optionally select Ownership and Readiness status to refine the report.
* Select Generate report. This process can take several minutes. You're
notified when report generation is complete.
Important
The data in this report is made available on-demand only. You must configure the
Target OS and Scope (Tags) settings, and then click Generate report for data to
appear in the report.
Note
When you generate a report, the data in the report is cached on a per-user
basis. Other Intune users in your organization will not be able to see the
report you have generated. If you'd like to regenerate the report with different
settings or to pull the latest data, follow the steps provided and select
Generate again.
The following columns are available in this report:
* Device name - The name of the device.
* Manufacturer - The manufacturer of the device.
* Model - The model of the device.
* OS Version - The current version of Windows installed on the device. For more
information on how to interpret OS version data, see Windows 11 release
information or Windows 10 release information
* Readiness status - A summary of the readiness state of the device.
* Sys req issues - A summary of any system requirements associated with the
target OS version that this device doesn't meet.
* App issues - The number of applications installed on this device with a known
compatibility risk associated with the target OS version.
* Driver issues - The number of drivers installed on this device with a known
compatibility risk associated with the target OS version.
The following applies to Readiness status:
* Low risk - There are no known compatibility risks associated with the device.
* Medium risk - There are only minor, or non-blocking, compatibility risks
associated with this device, such as applications that are automatically
removed during upgrade.
* High risk - There are multiple or blocking compatibility risks associated
with this device, such as applications that block an upgrade.
* Replace device - The device isn't capable of upgrading to the target OS
version.
* Upgraded - The device is already running a version of Windows equal to or
greater than the target OS version.
* Unknown - A readiness status couldn't be determined. Ensure that the device
is properly configured to send Windows diagnostic data.
For more information about the compatibility risks that impact a specific
device, select the device name to open the details flyout. The tabs on the
details flyout include:
* Overview - A summary of device properties that can be used to identify the
device, and an overview of the compatibility risks impacting the device.
* Applications - A table of applications with compatibility risks that are
installed on the device.
* Drivers - A table of drivers with compatibility risks that are installed on
the device.
* Other - A table of compatibility risks that might impact this device, but
aren't associated with applications or drivers. Compatibility risks
associated with device configurations and settings, such as some Safeguard
holds, fall into this category.
USE THE WINDOWS FEATURE UPDATE COMPATIBILITY RISKS REPORT
The Windows feature update compatibility risks report provides a summary view of
the compatibility risks across your organization associated with an upgrade or
update to a chosen version of Windows.
Important
The insights in this report are specific to the target version of Windows you
select when generating the report. To ensure accuracy of insights, confirm that
your selected OS version matches the version of Windows you intend to deploy.
To use this report:
1. Sign in to the Microsoft Intune admin center.
2. In the admin center, go to Reports > Windows updates > select the Reports
tab > select Windows Feature Update Compatibility Risks Report.
3. Configure settings:
* Select Select Target OS and choose the version of Windows you plan to
deploy.
* Optionally select Asset type and Risk status to refine the report.
* Select Generate report. This process can take several minutes. You are
notified when report generation is complete.
Note
When you generate a report, the data in the report is cached on a per-user
basis. Other Intune users in your organization will not be able to see the
report you have generated. If you'd like to regenerate the report with different
settings or to pull the latest data, follow the steps provided and select
Generate again.
The following columns are available in this report:
* Asset type - The type of asset that has a compatibility risk. Options include
Application, Driver, and Other.
* Asset name - The name of the asset with a compatibility risk, such as the
application name.
* Asset vendor - The name of the vendor who publishes the asset with a
compatibility risk.
* Asset version - The version of the asset with a compatibility risk.
* Affected devices - The number of enrolled devices that might be impacted by
this compatibility risk.
* Risk status - A summary of the severity of the compatibility risk. Most
compatibility risks are either Medium risk if they might block the upgrade.
* Issue - A description of the compatibility risk that has been identified.
For more information about a specific compatibility risk, including which
devices are potentially impacted, select the number in the Affected devices
column to open the details flyout. The tabs on the details flyout include:
* Overview - A summary of the compatibility risk, including asset details and
the compatibility assessment. When available, the Guidance section provides
recommended actions to mitigate the compatibility risk.
* Affected devices - A table of the devices that might be impacted by this
compatibility risk.
ISSUE DESCRIPTIONS
We use information from the Microsoft app compatibility database to describe any
existing compatibility issues for publicly available applications from Microsoft
or other publishers:
APPLICATION IS REMOVED DURING UPGRADE
Windows detected compatibility issues with an application. The application isn't
migrated to the new OS version. No action is required for the upgrade to
continue. Install a compatible version of the application on the new OS version.
Windows can partially or fully remove these assets:
* Full removal: Windows setup completely removes the app from the device during
upgrade.
* Partial removal: Windows setup partially removes the app from the device. You
need to manually uninstall it after you upgrade Windows.
In both the cases, after you upgrade Windows, you can't use the app.
BLOCKING UPGRADE
Windows detected blocking issues, and can't remove the application during
upgrade. It might not work on the new OS version. Before you upgrade, remove the
application, reinstall and test it on the new OS version.
BLOCKING UPGRADE, BUT CAN BE REINSTALLED AFTER UPGRADING
The application is compatible with the new OS version, but won't migrate. Remove
the application before upgrading Windows and then reinstall the application on
the new OS version.
BLOCKING UPGRADE, UPDATE APPLICATION TO NEWEST VERSION
The existing version of the application isn't compatible with the new OS version
and won't migrate. A compatible version of the application is available. Update
the application before upgrading.
DISK ENCRYPTION BLOCKING UPGRADE
The application's encryption features block the upgrade. Disable the encryption
feature before you upgrade Windows and enable it after the upgrade.
DOESN'T WORK WITH NEW OS, BUT WON'T BLOCK UPGRADE
The application isn't compatible with the new OS version, but won't block the
upgrade. No action is required for the upgrade to continue. Install a compatible
version of the application on the new OS version.
DOESN'T WORK WITH NEW OS, AND WILL BLOCK UPGRADE
The application isn't compatible with the new OS version and will block the
upgrade. Remove the application before upgrading. A compatible version of the
application may be available.
EVALUATION MAY BE REQUIRED ON NEW OS
Windows will migrate the application, but it detected issues that may impact the
app's performance on the new OS version. No action is required for the upgrade
to continue. Test the application on the new OS version.
MAY BLOCK UPGRADE, TEST APPLICATION
Windows detected issues that may interfere with the upgrade, but needs further
investigation. Test the application's behavior during upgrade. If it blocks the
upgrade, remove it before upgrading. Then reinstall and test it on the new OS
version.
MULTIPLE
Multiple issues affect the application.
REINSTALL APPLICATION AFTER UPGRADING
The application is compatible with the new OS version, but you need to reinstall
it after you upgrade Windows. The upgrade process removes the application. No
action is required for the upgrade to continue. Reinstall the application on the
new OS version.
DRIVER WON'T MIGRATE TO NEW OS
The currently installed version of a driver won't migrate to the new OS version.
* The driver won't migrate to the new OS version and Windows doesn't have a
compatible version. In this case, we recommend checking with the independent
hardware vendor (IHV) who manufactures the driver, or the original equipment
manufacturer (OEM) who provided the device.
* A new driver is installed during upgrade, and a newer version is available
from a Windows Update. If the computer automatically receives updates from
the Windows Update, no action is required. Otherwise, import a new driver
from Windows Update after you upgrade Windows.
SAFEGUARDS
When an issue may result in a Windows client feature update to fail or rollback,
we may apply safeguard holds to prevent affected devices from installing the
update in order to safeguard them from these experiences. We remove these holds
once a fix is found and verified. To get additional information about safeguard
holds in place, see the Windows release health page under Known issues
corresponding to the relevant release.
Note
The safeguard entries aren't a real asset that's installed on your devices. It's
a placeholder to help identify apps or drivers in your environment with the
safeguard compatibility tag.
ABOUT REPORTING DATA LATENCY
The data source for these reports is Windows diagnostic data. Data typically
uploads from enrolled devices once per day and is then processed in batches
before being made available in Intune. The maximum end-to-end latency is
approximately 52 hours.
KNOWN ISSUES
EXPORTED CSV FILES DISPLAY NUMERICAL VALUES
When report data is exported to a .csv file, the exported data doesn't use the
friendly names you're used to seeing in the online reports. Use the information
below to map the data in the exported file into the meaning of the value:
WINDOWS FEATURE UPDATE DEVICE READINESS REPORT
Ownership:
Expand table
Ownership .csv value Report value 0 Unknown 1 Corporate 2 Personal
Readiness status:
Expand table
Readiness status .csv value Report value 0 Low risk 1 Medium risk 2 High risk 3
Replace device 4 Upgraded 5 Unknown
Sys req issues (Some report values map to multiple .csv values):
Expand table
Sys req issues .csv value Report value 1, 8, 10 Processor family 2 RAM 3 BIOS 4
Basic display driver 5 TPM 6, 12 System drive size 7 Secure boot 9 Network 11,
13 Driver block 14 S mode 15 Storage
Note
When exported, the sys req issues column is represented as a comma-separated
list of all values that apply to the device. For example, a value of "1, 2"
means the device does not meet the processor family or the RAM requirement for
the target OS version selected.
WINDOWS FEATURE UPDATE COMPATIBILITY RISKS REPORT
Asset Type:
Expand table
Asset Type .csv value Report value 0 Device 1 Application 2 Driver 3 Other
Risk status (This column is called Readiness status in the .csv export):
Expand table
Readiness status .csv value Risk status report value 0 Low risk 1 Medium risk 2
High risk
Issue (Asset Type is required to properly map exported Issue values):
Expand table
Asset Type Issue .csv value Issue Guidance Application, Other 1 Doesn't work
with new OS, but won't block upgrade. Application won't work on new OS. No
action is required for upgrade to proceed. Application, Other 2 Evaluate
application on new OS. Application may have issues on new OS. No action is
required for upgrade to proceed. Application, Other 3 Reinstall application
after upgrading. No action is required for upgrade to proceed. Application will
work on new OS, but must be reinstalled. Application, Other 4 Disk encryption
blocking upgrade. Disable disk encryption before upgrading. You can re-enable it
after. Application, Other 5 Blocking upgrade. Remove application before
upgrading. Application may work on new OS. Application, Other 6 Blocking
upgrade, update application to newest version. Update application before
upgrading. Compatible version is available. Application, Other 7 locking
upgrade, but can be reinstalled after upgrading. Remove application before
upgrading. Application will work on new OS, but must be reinstalled.
Application, Other 8 Application is removed during upgrade. Application is
removed during upgrade due to compatibility issues. No action is required for
the upgrade to proceed, but be sure to test the application on the new OS, and
check with the developer for a compatible version if needed. Application, Other
9 Evaluation may be required on new OS. Windows may upgrade, but applications or
drivers can have issues. Driver 1 Driver won't migrate to new OS. Check with
vendor for compatible driver. Driver 2 Driver won't migrate to new OS. Driver is
replaced with a new version (either inbox or via Windows Update). No action is
required for upgrade to proceed. Driver 3 Blocking upgrade. Can't upgrade.
Note
Guidance information is not included in the .csv export file. The mapping table
includes Guidance data for each Issue type.
SEE ALSO
The FastTrack Center Benefit for Windows provides access to Desktop App Assure.
This benefit is a service designed to address issues with Windows 10/11 and
Microsoft 365 Apps for enterprise compatibility. For more information, see
Desktop App Assure.
NEXT STEP
* Configure Update rings for Windows 10 and later
* Configure Feature updates for Windows 10 and later
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