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Text Content

To enjoy your purchase before 23 December, please place your order by 16
December.

STAY SAFE ONLINE
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MENUMENU

MENUMENU
 * Home
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   * * * SHOP BY LIFESTYLE
       
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     * * CLOTHING
       
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FAQ

 * General – In Store
 * General – Online
 * Return Policy
 * How To Shop Online
 * Payments
 * Delivery
 * Privacy
 * Store Card FAQ
 * Store Card Application
 * Store Card Benefits

FAQ's Filter
General – In Store General – Online Return Policy How To Shop Online Payments
Delivery Privacy Store Card FAQ Store Card Application Store Card Benefits


GENERAL – IN STORE

How do I apply for a Queenspark Store Card?



You can apply in store or online for a Queenspark Store Card here
Only available to customers within borders of South Africa with a valid SA ID

Can I use my Queenspark Store Card at other stores?



You are only able to use your Store Card at Queenspark stores, and at Queenspark
online. Only available to customers within borders of South Africa

Where can I pay my store account?



You can pay at any Queenspark store or with an EFT.

Please see our banking details below:
Bank Name: Standard Bank
Account Name: RCS Cards
Account Number: 061234745
Bank Branch Code: 051001
Account Type: Current Account
Reference Number: Account Card Number (19 digits)

How do I redeem my new Queenspark Store card vouchers?



Spend R1 200 and get R400 off.
Spend R800 and get R300 off.
Spend R500 and get R200 off.
Spend R300 and get R100 off.
Please note that these vouchers are only redeemable in store and not online.

What is my Store Card application status?



To find out about your application status, please contact RCS at 0861 783367.

I want to change my details for my RCS account?



Please contact RCS at 0861 783367.

Can I shop on Lay-By?



Yes, we do offer Lay-By at Queenspark stores only, and not online. You can find
out more about our Lay-By terms and conditions in store.

Can I buy sale items on Lay-By?



You unfortunately will not be able to lay-by sale items.

I would like to work for Queenspark. What do I do?



Please send your CV and cover letter to hr@queenspark.com

How do I unsubscribe to your newsletters?



Simply click on the ‘UNSUBSCRIBE’ button at the bottom of the newsletter.

How do I unsubscribe to your SMS messages?



Reply ‘STOP’ to any SMS that you have received from us.

How do I know if an item is available at a certain store?



You can email our customer care department at customercare@queenspark.com and we
will assist you.


GENERAL – ONLINE

How can I contact Queenspark online?



Please see our contact details here

What are the requirements to register for online shopping?



In order to register for online shopping, you will need to:
1. Have your own cell phone number
2. Have a valid ID/passport number (SA & NAM)
3. Have an unique email address.
4. Be at least 18 years old.
Please click here to find out more about shopping online with Queenspark.

Can I have two online profiles with the same email address?



No, each profile will need a unique email address.

How do I change my contact details on my profile?



To change or update your phone number or email address on your profile, click on
the “Login” button and sign into your profile. Once you have signed in, click on
“My details” and you will be able to edit your personal details. When you are
done editing your details, click on the “Save Profile” button.

What should I do if I am experiencing technical issues on the website?



Please contact us by sending an email to customercare@queenspark.com. We will do
our best to resolve your issue as quickly as possible. Please first have a look
at our FAQ’s section as well to see if there is a solution to the problem you
are experiencing.

Will I automatically have a Queenspark RCS Account when I register for online
shopping?



No, online shopping is completely separate to a Queenspark RCS account. If you
are interested in applying for a Queenspark RCS account, please click here.
here
Only available to customers within South Africa

Can I place an order if I do not have a South African credit card?



Yes, you are able to place an order from anywhere outside of South Africa with
any of these payment types. At the moment, we only deliver to various areas
within South Africa and Namibia but please feel free to get in touch
here@QPinternational.com to let us know if you would be interested in
international shipping options.

The item I’m interested in is out of stock online. How can I get it?



You can contact your nearest Queenspark store (click here for the details and
locations of all our stores), or email our customer care department with the
product code of the item you are interested in and we will do our best to assist
you.

Can I check the availability of stock in my local stores online?



We unfortunately do not offer this option yet, but please contact your nearest
Queenspark store (click here for the details and locations of all our stores),
or email our customer care service with the product code of the item you are
interested in and we will do our best to assist you.

Can I send someone a gift?



We unfortunately do not offer this option yet, but please feel free to buy them
a gift from your nearest Queenspark store (click here for the details and
locations of all our stores).


RETURN POLICY

Can I return products I bought online from Queenspark?



Yes, if for any reason you’re not happy, you may return items purchased online
to any Queenspark store for a full refund, replacement or exchange, provided you
have the till slip or invoice, and items are returned in a saleable condition
with tickets and tags still attached to the item, within 14 days of delivery in
the case of jewellery and accessories or 28 days of delivery in the case of all
other products, save for underwear, swimwear or intimate apparel, which may not
be returned or exchanged.
Kindly note that Queenspark does not accept returns of any goods delivered
outside of South Africa

Please read our full Return Policy here as return periods might vary, depending
on the items.

How do I return products I bought online?



Please visit your nearest Queenspark store to return the items you purchased
online. Kindly note that Queenspark does not accept returns of any goods
delivered outside of South Africa

Please read our full Return Policy here as return periods might vary, depending
on the items.

Can I return jewellery and accessories?



Yes, you may return jewellery and accessories bought online to any Queenspark
store for a full refund, replacement or exchange, provided you have the receipt
or invoice, and the items are returned in a saleable condition within 14 days of
delivery. Kindly note that Queenspark does not accept returns of any goods
delivered outside of South Africa

You can read our full Return Policy here.

Can I return underwear, swimwear or intimate apparel?



We unfortunately do not allow returns, refunds or exchanges on any underwear,
swimwear or intimate apparel.

How will I be refunded for my return?



You will be refunded in the same way that you paid for the items. E.g. if you
paid by way of credit card, the amount paid, less the delivery fee (which is not
refundable), will be refunded back to your credit card.


HOW TO SHOP ONLINE

How do I shop online with Queenspark?



You are able to shop online on our website with your mobile phone, tablet or
desktop. Firstly, you need to navigate to the products that you are interested
in on the website. Thereafter, you simply select your size and add it to your
cart.

Once you are done adding products to your cart and want to complete the
purchase, click on the shopping cart and follow the required steps. After you
have competed the transaction and we have received payment for your order, you
will receive a confirmation email from us.

How can I find a specific product on the website?



In the search bar, you are able to search for a description of the item you are
looking for e.g. white shirt. Additional search filters are available to assist
with your product search, such as size, brand, price, category, colour or the
product’s SKU code.

Will the products in my shopping cart be reserved for me?



We unfortunately cannot reserve any products until the order has been completed
and payment is received.

Am I able to remove items or change the size after I ordered?



No, you unfortunately will not be able to remove items or make any changes after
your order has been submitted.

Am I able to add items to my order?



No, you unfortunately will not be able to add other items to your order after it
has been submitted.

How can I cancel my order?



You unfortuantely are not (subject to applicable law) able to cancel an order
after it has been confirmed and paid for, as it is already busy being prepared
for delivery. You can, however, return the items after you receive them if it is
in line with our Returns Policy.

Can I place an order via email or phone?



You unfortunately will only be able to place an order on our website.

I’m unable to add items to my shopping cart? What do I do?



If you are experiencing problems with adding items to your cart, please email
our customer care department at customercare@queenspark.com and we will gladly
assist you.

Can I purchase a gift card online?



You unfortunately will not be able to purchase gift cards online. You can,
however, purchase gift cards in-store. You can find your nearest Queenspark
store here


PAYMENTS

What are my payment options?



If you are in South Africa you can pay online by using any of the payment
options below:
1. Visa (credit and debit)
2. Mastercard (credit and debit)
3. Instant EFT
4. Mobicred
5. FASTA Checkout
6. Queenspark Store Card - powered by RCS
7. RCS Store Card
8. PayJustNow
9. Payflex
Regrettably, we do not accept American Express or Diners Club.

If you are in Namibia you can use any of the following payment methods:
1. Visa (credit and debit)
2. Mastercard (credit and debit)

What is Mobicred?



Mobicred is a simple and convenient credit facility that allows customers to
safely shop online at over 2000 participating retailers; with us being one such
store.

Mobicred is an online revolving credit facility that allows you to shop on
Queenspark and repay the amount in monthly instalments.
The displayed monthly payment amount is indicative monthly pricing for 12 months
at 18.25% interest per annum including a monthly fee but excludes a once-off
account Initiation Fee. Please note the interest rate is subject to change.
NCRCP38/FSP 44481

What are the Mobicred benefits?



Mobicred grants approved customers access to an online revolving credit facility
up to R35,000 to purchase items online; the user pays 7.5% of the outstanding
balance each month and gains access to any monies paid back into the account for
purchases again.

How do I use Mobicred credit?



Apply now: here

New Mobicred users:
- First, you’ll need to register on Mobicred’s website and complete your
application.
- Once approved, you can return to Queenspark and pay for your items using
Mobicred*.

Existing Mobicred users:
- Select Mobicred as your payment option during checkout.
- Log in using your Mobicred username and password.
- Enter the one-time pin (OTP) that will be sent to your mobile phone.
- Confirm and pay.
- Your Mobicred account will be debited and we will send you a confirmation
email of your order.

Mobicred Fees
As a revolving credit facility, Mobicred repayments are calculated as % of the
account balance plus fees.
These fees will be confirmed with you by Mobicred on opening your Mobicred
account.

What is PayJustNow?



Enjoy instant approval and shipment
Within mere seconds you’ll know you’ve been approved – and then comes the fun
part:
Orders ship as they would with any other form of payment, as quickly as you
choose.

What are the PayJustNow benefits?



- Instant approval and shipment
- Goods delivered while you pay installments
- Payment in three equal interest free installments
- Fees will only be charged for late payment of installments

How do I use PayJustNow?



Apply now: here

What is Payflex?



Payflex offers the first truly free payment plan in South Africa. Check out with
Payflex and choose to pay for your order in either 4 interest-free payments over
6 weeks (25% paid upfront) OR 3 interest-free payments over 3 paydays (33,33%
paid upfront). Your goods are shipped immediately, and you incur no additional
cost (zero fees, zero interest*).
Payflex is not a credit provider. Payflex provides interest and charge-free
payment plans for low-value amounts over 6 weeks or over 3 paydays. This is
commonly referred to in the industry as BNPL (Buy Now Pay Later) services. If
one does not meet the required instalment dates, penalties are incurred, but not
in the form of interest.
* Default fees apply if you miss a payment.

How easy is it to apply for a Payflex account?



It’s super easy! We pride ourselves on simplicity and making payments
hassle-free. To apply for your Payflex account, simply select Payflex as your
payment method at checkout, provide your ID number, and we’ll assess you in
seconds. No documentation required. It’s that simple.

How do I find out more about Payflex?



Apply now: here

Can I pay online with a gift card?



Unfortunately you are not able to pay with a gift card when shopping online
unless it is a Online generated coupon.

Can I pay cash on delivery?



Unfortunately, you will not be able to pay cash on delivery. You will need to
pay on our website. Please see the available payment options here.

Who can I contact if I am struggling to pay online?



If you are experiencing any difficulties or have queries regarding paying
online, please send an email to pmt@qp.com and we will gladly assist you.

What do I do if my credit card details are not accepted?



Please contact your bank first to make sure that this is not due to technical
issues on their side. Once this is ruled out and if you are still experiencing
difficulties, please contact Queenpark’s Customer Service by sending an email to
customercare@queenspark.com

Why is my credit card payment not going through?



The most likely cause for your credit card transaction failing would be your
bank declining the transaction. Our payment gateway merely acts as a conduit
between your bank and Queenspark in order to process the online transaction, but
the authorisation for the transaction comes from your bank.

Some of the most common reasons for credit card payments failing include
incorrect card details, exceeding your daily limit and insufficient funds. Some
banks also automatically disable debit cards for online payments. In this case,
you would need to contact your bank to enquire further.

Will I be able to pay in a foreign currency with my credit card?



Yes, our payment processor accepts non-South African credit cards. You will
automatically be billed in your credit card statement with the equivalent order
value in your currency.

Why have I not received my payment confirmation email?



Please note that you will only receive your payment confirmation email after we
have received payment. You can check your Order History under your account
profile to make sure your payment was processed successfully.


DELIVERY

Which courier company do you use for deliveries?



We make use of DPD Laser (previously Dawn Wing) for our deliveries within South
Africa.
We make use of DHL for our deliveries to Namibian customers.

What are your delivery times?



Deliveries by DPD Laser within South Africa are made between 09h00 and 18h30 on
all weekdays excluding public holidays.
Deliveries by DHL within Namibia are made between 09h00 and 18h30 on all
weekdays excluding public holidays

Do you deliver on weekends or public holidays?



Deliveries are unfortunately only made on working days.

When will I receive my order?



In South Africa your order should be delivered to you within 7 to 10 working
days (subject to what is stated below).
Arrangements for delivery of your order in Namibia will be finalized as soon as
additional freight, customs, taxes, excise duties and related fees have been
settled.

How will I know when my order will be delivered?



When your order is scanned out onto the delivery vehicle, you will receive an
SMS to inform you when your order will arrive with a URL that allows you to
interact with us. A second SMS will be sent 30 minutes prior to the arrival of
your order with another URL, which will allow you to track the progress of the
courier en route .

What happens if I’m not at the delivery address when my order gets delivered?



Should the courier try to deliver your order but you are not available or at the
delivery address, you will receive a third SMS indicating how you can rearrange
your delivery.

Is it possible to pay extra for overnight delivery?



We unfortunately do not offer overnight delivery. If you need an item urgently,
you can find your nearest Queenspark store here.

Do you have special delivery periods for holidays e.g. Christmas?



Unfortunately, we do not. As mentioned above, we only deliver on working days.

Which areas in South Africa and Namibia do you deliver to?



We currently deliver to various areas within South Africa and Namibia but please
feel free to get in touch with customercare@queenspark.com to let us know if you
would be interested in international shipping options (we may not necessarily be
able to ship to all countries, but would welcome the enquiry ).

Is it possible to deliver to a PO Box address?



We unfortunately will not be able to deliver to PO Box addresses or temporary
structures.

Can I cancel or edit my order?



Unfortunately we do not (subject to applicable law) offer the option to cancel
or change an order after it has been accepted and paid for. However, after you
have received your order, you are welcome to exchange or return it to any
Queenspark store with your receipt or invoice for a full refund if it is in line
with our Returns Policy. Please click here for our Returns Policy.

I have not yet received my order. What must I do?



Please contact our customer care department by sending us an email at
customercare@queenspark.com.

Who can I contact if my order is incorrect or I have a query about deliveries?



All delivery queries should be directed to our customer care department. Please
email us at customercare@queenspark.com and we will assist you.

I received my delivery but there are items missing. What do I do?



Please contact our customer care department by sending an email to
customercare@queenspark.com and we will assist you.

I received my delivery but I think that the items are defective. What do I do?



Please contact our customer care department by sending an email to
customercare@queenspark.com and we will assist you.

Do you have a minimum purchase value?



No, we do not have a minimum purchase value.

How much does delivery cost?



Our delivery fee within South Africa is R99 per order.
Our delivery fee to Namibia will depend on the weight and dimension of the
parcel being sent. The delivery fee at checkout will be an estimate and there
might be an additional fee once the parcel is weighted at the DHL depot.

Need help finding your Namibian Postal Code?



https://www.namibpages.com/namibian-postal-codes/


PRIVACY

Is it safe to shop online with Queenspark?



We have done our best to try to ensure that shopping online with Queenspark is
as safe and secure as possible. We make use of physical, electronic, and
administrative safeguards to prevent unauthorized access to your personal
information and maintain data accuracy, in order to ensure the correct use of
your personal information.

With the use of 3D Secure and Payer Authentication, online payments are
authenticated and verified, allowing for protection against any unauthorized use
in the case of your card getting lost or stolen.

What is 3D Secure?



3D Secure is an additional security measure to ensure that your online card
transactions are safe and secure. 3D Secure is mandated by card associations and
managed by South African banks. Mastercard uses a security service named
‘SecureCode’, whereas Visa makes use of a security service named ‘Verified by
Visa’.

How does 3D Secure work and what happens when I use it?



Your credit or debit card payment will be redirected to your bank’s 3D Secure
service to authenticate and authorise the payment for online shopping.

Authentication is done via one-time pins (OTPs) that are sent to your cell phone
or email address. You are required to enter the OTP in order to complete the
online transaction. The completion of the 3D secure verification thus serves to
confirm that the card holder has authorized the online transaction.

What are Cookies? What are they used for?



Cookies are a form of internet technology. They are files that are written or
downloaded to your computer’s hard drive when you access a website. Websites use
cookies to, amongst other things, provide features for their users, store and
retrieve information on your computer and gather statistics and data about the
people who visit the website.

Are Cookies a threat to my privacy?



Cookies are not able to access and read your hard drive to find out information
about you. However, any information that you have freely given to a website,
such as credit card information, would be stored in cookies unless you have
switched off the cookie feature in your web browser. Only in this manner, can
cookies be a threat to your privacy.

You can read more about cookies here

Password protection



You are responsible for the creation and safekeeping of your user name and
password. It is strongly recommended that you keep your password and login
details private, so only you have access to your account. You also have the
option of changing your current password in “My Account”.

I forgot my password. What should I do?



Simply click on the “forgot password” link found on the login page and you will
be able to change your username or password.

Will I be receiving marketing communication?



As part of the registration process you will be asked whether or not you consent
to receiving marketing and promotional communications from us and/or our
marketing service providers (including news about Queenspark’s promotions or
special offers). Should you not wish to receive any marketing and/or promotional
communications please click the unsubscribe link on our newsletter.


STORE CARD FAQ

What is a Queenspark store card?



The Queenspark Store Card is a credit facility that allows you to shop at all
Queenspark stores nationwide and on Queenspark online platform. This payment
method is only available to customers within the borders of South Africa.

What are the benefits of the Queenspark store card?



Not only does the Queenspark Store Card give you access to the look you love, it
also includes:

 * Enjoy R1 000* in free fashion vouchers when you receive your Queenspark Store
   Card
 * Shop immediately and take the look you love home with you today
 * Shop in more than 100 stores nationwide and Online at www.queenspark.com
 * Be first to know about our amazing sales, exclusive offers and new fashion
   ranges
 * Pay one affordable monthly instalment every month
 * You can use your store card at any Queenspark Store nationwide
 * For your security, you’ll receive free SMS notifications on all purchases
 * Choose to receive your statements via e-mail – simple and easy!
 * Customer Protection Insurance for complete peace of mind
 * Minimum spend and T's & C's apply. RCS cards is a registered Credit and
   authorized Financial Services Provider. NCRCP 38/FSP 44481

What does customer protection insurance cover?



For your protection we offer Customer Protection Insurance on your Queenspark
Store Card
For more information about the benefits, please click here
To view the Policy Terms and Conditions, please click on the relevant link here

How much does the Queenspark store card cost?



A monthly service fee will be charged on your Queenspark Store Card as well as
competitive interest rates applied on all purchases.

What are the requirements to apply for a Queenspark store card?



 * You must be 18 years or older
 * Have a valid SA ID or Drivers Licence
 * Be employed and earn R2 000 or more per month
 * You must be employed and provide proof of income documentation

How can I apply for the Queenspark store card?



You can apply here applications.rcs.co.za/queenspark/ or in-store

What credit limit will I get?



Your credit limit will be determined by your own individual profile, taking into
account your affordability

How will I receive my Queenspark store card?



You can collect your Queenspark Store Card at any Queenspark store nationwide
within South Africa

Can I view my account online?



Yes, you can view your account online by registering for Queenspark
Self-Service. Click here or download the mobile APP from App Store or Google
Play Store.

How do I register for self-service?



To register, click on the My Account tab and follow the instructions. Please
have your account and mobile numbers ready.

The following services will be available via Self-Service:

 * Check your available credit
 * Download statements (from 6 months back to current)
 * Receive statements via email
 * Update your e-mail address
 * Pay your account

How do I check the amount I need to pay or have available to spend?



These amount will be shown when you log into Self-Service as well as on your
latest statement

Where can I find my account number?



Your account number can be found on your monthly statement or you can call us on
0861 783 367

How do I set-up a debit order to pay my Queenspark store card?



Call us on 0861 783 367 and we will set a debit order up for you

What should I do if I lose my card?



 * Call us on 0861 783 367 and we will block the card immediately
 * You can then go to any Queenspark store nationwide and we will provide you
   with a replacement card at a nominal fee

How much do I need to pay each month?



Your monthly statement will reflect the installment that you need to pay by the
1st of the month or log-on to the Self-Service portal to view the installment
due.

How do I pay my Queenspark store card?



There are many ways you can pay your Queenspark Store Card:

 * Store – by visiting any Queenspark store nationwide
 * Debit Order – A payment is automatically debited from a bank account and due
   date that you selected. To activate, call 0861 783 367 and we will assist you
 * EFT Payment – Simply pay the required amount by using your 19-digit account
   number on the front of your Queenspark Store Card. Please use below details
   when making an EFT payment
   Bank Name: Standard Bank
   Account Name: RCS Cards
   Account Number: 061234745
   Bank Branch Code: 051001
   Account Type: Current Account
   Reference Number: Account Card Number (19 digits)
 * Self-Service – via the Self-Service link on the website. Click here or via
   the downloadable APP on AppStore or Google Play Store


STORE CARD APPLICATION

Who can apply for a Queenspark store card?



 * You must be 18 years or older
 * You must have a valid SA ID or Drivers License
 * You must be employed and provide proof of income documentation
 * Your income must be R1000 or more per month


STORE CARD BENEFITS

It's the card that gives you more:



 * Enjoy R1 000* in free fashion vouchers when you receive your Queenspark Store
   Card
 * Shop immediately and take the look you love home with you today
 * Be first to know about our amazing sales, exclusive offers and new fashion
   ranges
 * Pay one affordable monthly installment every month
 * You can use your store card at any Queenspark Store nationwide
 * For your security, you’ll receive free SMS notifications on all purchases
 * Choose to receive your statements via e-mail – simple and easy!
 * Customer Protection Insurance for complete peace of mind

*Minimum spend and Terms and conditions apply. RCS cards is a registered Credit
and authorized Financial Services Provider. NCRCP 38/FSP 44481

Customer Protection Insurance



For your protection we offer Customer Protection Insurance on your Queenspark
Store Card
For more information about the benefits, please click here
To view the Policy Terms and Conditions, please click on the relevant link here

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