www.egain.com Open in urlscan Pro
40.87.88.76 Public Scan

Go To Rescan
Add Verdict Report

Submitted URL:
https://protect-eu.mimecast.com/s/WkajC003AsgLYXOhDgfsD?domain=contactcenterworld.com
Effective URL:
https://www.egain.com/customer-service-messaging-dos-donts/
Submission: On August 27 via manual (August 27th 2020, 10:22:11 am UTC) from GB

Summary HTTP 89 Redirects Links 20 Behaviour Indicators

Summary

This website contacted 20 IPs in 5 countries across 18 domains to perform 89 HTTP transactions. The main IP is 40.87.88.76, located in Washington, United States and belongs to MICROSOFT-CORP-MSN-AS-BLOCK, US. The main domain is www.egain.com.
TLS certificate: Issued by Go Daddy Secure Certificate Authority... on January 19th 2019. Valid for: 2 years.

This is the only time www.egain.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
2 2	91.220.42.235 91.220.42.235	42427 (MIMECAST-UK) (MIMECAST-UK)
1 1	216.139.242.51 216.139.242.51	32400 (HWSERVICE...) (HWSERVICES-32400)
40	40.87.88.76 40.87.88.76	8075 (MICROSOFT...) (MICROSOFT-CORP-MSN-AS-BLOCK)
4	2a00:1450:400... 2a00:1450:4001:817::200a	15169 (GOOGLE) (GOOGLE)
1	2606:4700::68... 2606:4700::6811:d2cc	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	2a00:1450:400... 2a00:1450:4001:820::2008	15169 (GOOGLE) (GOOGLE)
1	2a00:1450:400... 2a00:1450:4001:824::2004	15169 (GOOGLE) (GOOGLE)
2	34.252.23.208 34.252.23.208	16509 (AMAZON-02) (AMAZON-02)
2	34.249.40.91 34.249.40.91	16509 (AMAZON-02) (AMAZON-02)
2	63.134.242.129 63.134.242.129	14992 (CRYSTALTECH) (CRYSTALTECH)
1	2a00:1450:400... 2a00:1450:4001:801::2008	15169 (GOOGLE) (GOOGLE)
5	2a00:1450:400... 2a00:1450:4001:81b::2003	15169 (GOOGLE) (GOOGLE)
2	2a00:1450:400... 2a00:1450:4001:81a::2003	15169 (GOOGLE) (GOOGLE)
1	2600:9000:218... 2600:9000:2182:d200:1f:f723:6fc0:93a1	16509 (AMAZON-02) (AMAZON-02)
1	2a00:1450:400... 2a00:1450:4001:802::200e	15169 (GOOGLE) (GOOGLE)
1 1	2a00:1450:400... 2a00:1450:4001:801::200e	15169 (GOOGLE) (GOOGLE)
1 1	2a00:1450:400... 2a00:1450:400c:c06::9d	15169 (GOOGLE) (GOOGLE)
1 3	2a00:1450:400... 2a00:1450:4001:809::2004	15169 (GOOGLE) (GOOGLE)
1	2a00:1450:400... 2a00:1450:4001:806::2003	15169 (GOOGLE) (GOOGLE)
1	2600:9000:218... 2600:9000:2182:1000:1a:2af:6d00:93a1	16509 (AMAZON-02) (AMAZON-02)
1	2606:4700::68... 2606:4700::6811:43b0	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	2606:4700::68... 2606:4700::6812:14bf	13335 (CLOUDFLAR...) (CLOUDFLARENET)
19	52.32.209.7 52.32.209.7	16509 (AMAZON-02) (AMAZON-02)
1	2606:4700::68... 2606:4700::6813:9b53	13335 (CLOUDFLAR...) (CLOUDFLARENET)
89	20

2 91.220.42.235 (United Kingdom) 2 redirects

ASN42427 (MIMECAST-UK, GB)
PTR: eu-api.mimecast.com

protect-eu.mimecast.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 216.139.242.51 (Austin, United States) 1 redirects

ASN32400 (HWSERVICES-32400, US)
PTR: 216-139-242-51.aus.us.siteprotect.com

www.contactcenterworld.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

40 40.87.88.76 (Washington, United States)

ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US)

www.egain.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
egain.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 2a00:1450:4001:817::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.googleapis.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2606:4700::6811:d2cc (United States)

ASN13335 (CLOUDFLARENET, US)

js.hs-scripts.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:820::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.googletagmanager.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:824::2004 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.google.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 34.252.23.208 (Dublin, Ireland)

ASN16509 (AMAZON-02, US)
PTR: ec2-34-252-23-208.eu-west-1.compute.amazonaws.com

analytics.analytics-egain.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 34.249.40.91 (Dublin, Ireland)

ASN16509 (AMAZON-02, US)
PTR: ec2-34-249-40-91.eu-west-1.compute.amazonaws.com

ml314.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 63.134.242.129 (New Hyde Park, United States)

ASN14992 (CRYSTALTECH, US)
PTR: www.visitortracklog.com

code.visitor-track.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:801::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.googletagmanager.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

5 2a00:1450:4001:81b::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.gstatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
www.gstatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2a00:1450:4001:81a::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.gstatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2600:9000:2182:d200:1f:f723:6fc0:93a1 (United States)

ASN16509 (AMAZON-02, US)

sc.lfeeder.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:802::200e (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:801::200e (Frankfurt am Main, Germany) 1 redirects

ASN15169 (GOOGLE, US)

www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:400c:c06::9d (Brussels, Belgium) 1 redirects

ASN15169 (GOOGLE, US)

stats.g.doubleclick.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:4001:809::2004 (Frankfurt am Main, Germany) 1 redirects

ASN15169 (GOOGLE, US)

www.google.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:806::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.google.de	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2600:9000:2182:1000:1a:2af:6d00:93a1 (United States)

ASN16509 (AMAZON-02, US)

tr.lfeeder.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2606:4700::6811:43b0 (United States)

ASN13335 (CLOUDFLARENET, US)

js.hs-analytics.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2606:4700::6812:14bf (United States)

ASN13335 (CLOUDFLARENET, US)

js.hs-banner.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

19 52.32.209.7 (Boardman, United States)

ASN16509 (AMAZON-02, US)

ebrain.egain.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2606:4700::6813:9b53 (United States)

ASN13335 (CLOUDFLARENET, US)

track.hubspot.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
59	egain.com www.egain.com egain.com ebrain.egain.com	1 MB
7	gstatic.com fonts.gstatic.com www.gstatic.com	187 KB
4	google.com 1 redirects www.google.com	1 KB
4	googleapis.com fonts.googleapis.com	3 KB
2	google-analytics.com 1 redirects www.google-analytics.com	18 KB
2	lfeeder.com sc.lfeeder.com tr.lfeeder.com	4 KB
2	visitor-track.com code.visitor-track.com	984 B
2	ml314.com ml314.com	13 KB
2	analytics-egain.com analytics.analytics-egain.com	6 KB
2	googletagmanager.com www.googletagmanager.com	65 KB
2	mimecast.com 2 redirects protect-eu.mimecast.com	1 KB
1	hubspot.com track.hubspot.com	257 B
1	hs-banner.com js.hs-banner.com	11 KB
1	hs-analytics.net js.hs-analytics.net	18 KB
1	google.de www.google.de	106 B
1	doubleclick.net 1 redirects stats.g.doubleclick.net	154 B
1	hs-scripts.com js.hs-scripts.com	647 B
1	contactcenterworld.com 1 redirects www.contactcenterworld.com	718 B
89	18

	Domain	Requested by
39	www.egain.com	www.egain.com
19	ebrain.egain.com	analytics.analytics-egain.com ebrain.egain.com
6	fonts.gstatic.com	fonts.googleapis.com
4	www.google.com	1 redirects www.egain.com www.gstatic.com
4	fonts.googleapis.com	www.egain.com
2	www.google-analytics.com	1 redirects www.googletagmanager.com
2	code.visitor-track.com	www.egain.com code.visitor-track.com
2	ml314.com	www.egain.com ml314.com
2	analytics.analytics-egain.com	www.egain.com analytics.analytics-egain.com
2	www.googletagmanager.com	www.egain.com
2	protect-eu.mimecast.com	2 redirects
1	track.hubspot.com
1	www.gstatic.com	www.google.com
1	js.hs-banner.com	js.hs-scripts.com
1	js.hs-analytics.net	js.hs-scripts.com
1	tr.lfeeder.com	www.egain.com
1	www.google.de	www.egain.com
1	stats.g.doubleclick.net	1 redirects
1	sc.lfeeder.com	www.egain.com
1	egain.com	www.egain.com
1	js.hs-scripts.com	www.egain.com
1	www.contactcenterworld.com	1 redirects
89	22

This site contains links to these domains. Also see Links.

Domain
twitter.com
www.facebook.com
www.instagram.com
www.linkedin.com
egain.com
www.youtube.com
community.egain.com
support.egain.com
econet.egain.com
media.egain.com

Subject Issuer	Validity	Valid
*.egain.com Go Daddy Secure Certificate Authority - G2	`2019-01-19` - `2021-03-11`	2 years	crt.sh
upload.video.google.com GTS CA 1O1	`2020-08-11` - `2020-11-03`	3 months	crt.sh
sni.cloudflaressl.com Cloudflare Inc ECC CA-3	`2020-08-04` - `2021-08-04`	a year	crt.sh
*.google-analytics.com GTS CA 1O1	`2020-08-11` - `2020-11-03`	3 months	crt.sh
www.google.com GTS CA 1O1	`2020-08-11` - `2020-11-03`	3 months	crt.sh
*.analytics-egain.com Go Daddy Secure Certificate Authority - G2	`2017-09-07` - `2020-09-07`	3 years	crt.sh
*.ml314.com Amazon	`2020-02-17` - `2021-03-17`	a year	crt.sh
*.visitor-track.com COMODO RSA Domain Validation Secure Server CA	`2018-09-25` - `2020-09-24`	2 years	crt.sh
*.gstatic.com GTS CA 1O1	`2020-08-11` - `2020-11-03`	3 months	crt.sh
*.lfeeder.com Amazon	`2019-10-02` - `2020-11-02`	a year	crt.sh
www.google.de GTS CA 1O1	`2020-08-11` - `2020-11-03`	3 months	crt.sh
*.google.com GTS CA 1O1	`2020-08-11` - `2020-11-03`	3 months	crt.sh
hubspot.com Cloudflare Inc ECC CA-3	`2020-07-27` - `2021-07-27`	a year	crt.sh

This page contains 8 frames:

Primary Page: https://www.egain.com/customer-service-messaging-dos-donts/
Frame ID: 7034ACD08D5FEBBEA389BBEA2E90031E
Requests: 71 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/onetag/EG26912918
Frame ID: 8F7F3F365F2108AE0F1057FE59D670F6
Requests: 1 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/iframe/EG26912918
Frame ID: 794850FFE1986948793E5A64FF8D8C21
Requests: 1 HTTP requests in this frame

Frame: https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ&co=aHR0cHM6Ly93d3cuZWdhaW4uY29tOjQ0Mw..&hl=en&v=QVh-Tz10ahidjrORgXOS1oB0&size=normal&cb=kq4ktyh7q0n
Frame ID: 5F86FCA78E47603CB81CB0593BD304A2
Requests: 1 HTTP requests in this frame

Frame: https://www.google.com/recaptcha/api2/bframe?hl=en&v=QVh-Tz10ahidjrORgXOS1oB0&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ&cb=rb7z8wgnsk3
Frame ID: 39C427F3203A9B6BF754C5989E879E94
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Frame ID: 225A2D7F5DB29FB36107F0FF3511C819
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Frame ID: C8698F9CB3B20C4B12E402B80D5F1304
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/templates/chat/egchat/index.html?entryPointId=1001&locale=en-US&postChatAttributes=true&templateName=egchat&ver=v11&&aId=EG26912918&sId=C681810677-4459-4875-82a9-8fd81036c9f3&uId=C54410fb6f-72cf-4b0d-aa96-c45ebd089ef6&referer=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&wsname=https://www.egain.com&EGAIN_AV_CHAT_STATE_DATA=null&parentLost=false&docked=true
Frame ID: DB022E399B7BB924EEFC7B0166E3B833
Requests: 12 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page URL History Show full URLs

https://protect-eu.mimecast.com/s/WkajC003AsgLYXOhDgfsD?domain=contactcenterworld.com HTTP 307
https://protect-eu.mimecast.com/redirect/eNptUU2P0zAQ_SuVDz21qT_bJFLFIjiyHEDcKkXOeNKaNnZkO1skxH9nslRaDnvyeOa... HTTP 307
https://www.contactcenterworld.com/ctrd.aspx?nm=58138&tk=h289ac330&cid=3172154&nm=58138&tk=h289ac330 HTTP 301
https://www.egain.com/customer-service-messaging-dos-donts/ Page URL

Detected technologies

WordPress (CMS) Expand

Overall confidence: 100%
Detected patterns

headers link /rel="https:\/\/api\.w\.org\/"/i

PHP (Programming Languages) Expand

Overall confidence: 100%
Detected patterns

headers link /rel="https:\/\/api\.w\.org\/"/i

MySQL (Databases) Expand

Overall confidence: 100%
Detected patterns

headers link /rel="https:\/\/api\.w\.org\/"/i

Ubuntu (Operating Systems) Expand

Overall confidence: 100%
Detected patterns

headers server /Ubuntu/i

Apache (Web Servers) Expand

Overall confidence: 100%
Detected patterns

headers server /(?:Apache(?:$|\/([\d.]+)|[^/-])|(?:^|\b)HTTPD)/i

Page Statistics

89
Requests

100 %
HTTPS

71 %
IPv6

18
Domains

22
Subdomains

20
IPs

5
Countries

1785 kB
Transfer

5502 kB
Size

11
Cookies

20 Outgoing links

These are links going to different origins than the main page.

URL: https://twitter.com/eGain

Search URL Search Domain Scan URL

URL: https://www.facebook.com/eGain

Search URL Search Domain Scan URL

URL: https://www.instagram.com/egainhq

Search URL Search Domain Scan URL

URL: https://www.linkedin.com/company/egain-corporation

Search URL Search Domain Scan URL

URL: https://egain.com/products/
Title: Products

Search URL Search Domain Scan URL

URL: https://egain.com/solutions/
Title: Solutions

Search URL Search Domain Scan URL

URL: https://egain.com/resources/
Title: Resources

Search URL Search Domain Scan URL

URL: https://egain.com/blog/
Title: Blogs

Search URL Search Domain Scan URL

URL: https://egain.com/resources/research/
Title: Research

Search URL Search Domain Scan URL

URL: https://www.youtube.com/egainchannel
Title: Videos

Search URL Search Domain Scan URL

URL: https://community.egain.com/system/community/forums/list.page
Title: eGain Customer Forums

Search URL Search Domain Scan URL

URL: https://support.egain.com/portal/
Title: eGain Support Portal

Search URL Search Domain Scan URL

URL: https://econet.egain.com/
Title: eGain Econet Portal

Search URL Search Domain Scan URL

URL: https://egain.com/success/
Title: Success

Search URL Search Domain Scan URL

URL: https://egain.com/success/analyst-recognition/
Title: Analyst Recognition

Search URL Search Domain Scan URL

URL: https://egain.com/success/awards/
Title: Awards

Search URL Search Domain Scan URL

URL: https://egain.com/egain-support/
Title: Support

Search URL Search Domain Scan URL

URL: https://media.egain.com/support/managedservices.asp
Title: eGain Managed Services

Search URL Search Domain Scan URL

URL: https://egain.com/partners/
Title: Partners

Search URL Search Domain Scan URL

URL: https://egain.com/company/
Title: Company

Search URL Search Domain Scan URL

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

https://protect-eu.mimecast.com/s/WkajC003AsgLYXOhDgfsD?domain=contactcenterworld.com HTTP 307
https://protect-eu.mimecast.com/redirect/eNptUU2P0zAQ_SuVDz21qT_bJFLFIjiyHEDcKkXOeNKaNnZkO1skxH9nslRaDnvyeOa95-c3v1mCqbCWOex7j9UIcPOhRLg-pbyFOE4xYCi5opJt2C0Ca8WGJQT0Uyl-RLqbpjZSSbHnnNOM5OSGYfaOZnKvlWy4NBtWxvI1OiIwzjWJ-YlKYlVCNZXUsjKCumM-L0RG5bQURpHmnG7UupQy5fa0O-3u9zs5CsVCAbKH6R7TzS0mTzsoyVU2T78-hPFoaqHqdbkeL7JuLCjF1-DdUYmDFEav30XQy7hEcu5gi9185aJrVPfiGrUVuvtkzEfRHDrJJec1zeSeMGRhbLb0L4JwLbjmB0M6fWatFpTGZCk49uDSgIwv9wvC9ce3L9SAOZc4YoJ_Cb0h82jzhToHiX0zIN-jNKildU6DldCLAyrQwlqu94MchoUSXCKGD0N8ej8ltqzw7GMg2JRiQShbnKuR9gk2lwckz_3PxcvD2uo7phcPuHrGnO3Zh3O7-hzzygZHZzjNkoumZPa66ec4h2WNj2hes4D_M_jzF-cYv2Y HTTP 307
https://www.contactcenterworld.com/ctrd.aspx?nm=58138&tk=h289ac330&cid=3172154&nm=58138&tk=h289ac330 HTTP 301
https://www.egain.com/customer-service-messaging-dos-donts/ Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 57

https://www.google-analytics.com/r/collect?v=1&_v=j83&a=1649222792&t=pageview&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&ul=en-us&de=UTF-8&dt=Customer%20Service%20Messaging%20%7C%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=IEBAAUAB~&jid=794075223&gjid=1068013541&cid=1320140563.1598523714&tid=UA-15835029-4&_gid=1754893628.1598523714&_r=1&gtm=2ou8j2&z=210202944 HTTP 302
https://stats.g.doubleclick.net/r/collect?v=1&aip=1&t=dc&_r=3&tid=UA-15835029-4&cid=1320140563.1598523714&jid=794075223&_gid=1754893628.1598523714&gjid=1068013541&_v=j83&z=210202944 HTTP 302
https://www.google.com/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-15835029-4&cid=1320140563.1598523714&jid=794075223&_v=j83&z=210202944 HTTP 302
https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-15835029-4&cid=1320140563.1598523714&jid=794075223&_v=j83&z=210202944&slf_rd=1&random=3380199472

89 HTTP transactions
0 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H/1.1

200
OK

Primary Request / Show response
www.egain.com/customer-service-messaging-dos-donts/
Redirect Chain

https://protect-eu.mimecast.com/s/WkajC003AsgLYXOhDgfsD?domain=contactcenterworld.com
https://protect-eu.mimecast.com/redirect/eNptUU2P0zAQ_SuVDz21qT_bJFLFIjiyHEDcKkXOeNKaNnZkO1skxH9nslRaDnvyeOa95-c3v1mCqbCWOex7j9UIcPOhRLg-pbyFOE4xYCi5opJt2C0Ca8WGJQT0Uyl-RLqbpjZSSbHnnNOM5OSGYfaOZnKv...
https://www.contactcenterworld.com/ctrd.aspx?nm=58138&tk=h289ac330&cid=3172154&nm=58138&tk=h289ac330
https://www.egain.com/customer-service-messaging-dos-donts/

129 KB
25 KB

542ms
310ms

Document
text/html

40.87.88.76
MICROSOFT-CORP-MS...

General

Check archive.org

Show headers Download Go to

Full URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: a8ff18b6c598cfbe42f66003f79aad291bfe559d7d80c8f0a6a1a0cd34dbd698

Request headers

Host: www.egain.com
Connection: keep-alive
Pragma: no-cache
Cache-Control: no-cache
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site: none
Sec-Fetch-Mode: navigate
Sec-Fetch-User: ?1
Sec-Fetch-Dest: document
Accept-Encoding: gzip, deflate, br
Accept-Language: en-US
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Server: Apache/2.4.29 (Ubuntu)
X-UA-Compatible: IE=edge
Link: <https://www.egain.com/wp-json/>; rel="https://api.w.org/" <https://www.egain.com/?p=10764>; rel=shortlink
Vary: Accept-Encoding
Content-Encoding: gzip
Content-Length: 25133
Keep-Alive: timeout=5, max=100
Connection: Keep-Alive
Content-Type: text/html; charset=UTF-8

Redirect headers

Cache-Control: private
Content-Type: text/html; charset=utf-8
Location: https://www.egain.com/customer-service-messaging-dos-donts/
Server: Microsoft-IIS/8.0
Set-Cookie: ASP.NET_SessionId=lrlaqrdk0ummm1oaojlaxhmp; path=/; HttpOnly; SameSite=Lax CCWBOT=IPAddress=185.212.171.67; expires=Mon, 13-Feb-2023 11:21:49 GMT; path=/ CCWTEMP=TempID=bfc735cf-e8f8-4dd4-b7ee-fe8f9a74d40c; expires=Mon, 13-Feb-2023 11:21:49 GMT; path=/ COOKIE=Performance=1&Functional=1&Targeting=1&CookiePopup=1; expires=Mon, 13-Feb-2023 11:21:49 GMT; path=/
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Date: Thu, 27 Aug 2020 10:21:49 GMT
Content-Length: 551

GET
H/1.1 200
OK jquery.fancybox.css
www.egain.com/egain-child/fancy/ 5 KB
2 KB 176ms
98ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain-child/fancy/jquery.fancybox.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 1724e498648a06b3b219675dff7c922677a3e1eea41bbaed40242dcdec8bf8ec

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "1489-592d7e654638f-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=99
Content-Length: 1477

GET
H/1.1 200
OK rs6.css
www.egain.com/plugins/revslider/public/assets/css/ 55 KB
12 KB 275ms
98ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/plugins/revslider/public/assets/css/rs6.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: d63fa35ad0ec42110f7779d3825e3bcf079bf7fe188c7e7909494002194d694d

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:20:59 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "db2a-592d7e615f30e-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=98
Content-Length: 11707

GET
H/1.1 200
OK style.css
www.egain.com/plugins/sticky-header-oceanwp// 753 B
626 B 305ms
98ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/plugins/sticky-header-oceanwp//style.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: aa9aa133def537d11a152aec44e76c0f38f92bb68bc70d743a6f4fc787786e20

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:00 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "2f1-592d7e6260077-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=100
Content-Length: 290

GET
H/1.1 200
OK swiper.min.css
www.egain.com/plugins/swiper-slider-and-carousel/assets/css/ 17 KB
3 KB 307ms
97ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/plugins/swiper-slider-and-carousel/assets/css/swiper.min.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: aa6093ae92ef933fc67b115b3f5e22f69f2fca61db60e1101197e5bc429a5c75

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:20:55 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "4561-592d7e5dcc251-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=100
Content-Length: 2870

GET
H/1.1 200
OK wp-ssc-public.css
www.egain.com/plugins/swiper-slider-and-carousel/assets/css/ 1 KB
791 B 308ms
97ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/plugins/swiper-slider-and-carousel/assets/css/wp-ssc-public.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 71225be729a67fc91782773bc10027436904c6a58a6b56d7ff474fa0ed4c2908

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:20:55 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "4c3-592d7e5dcc251-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=100
Content-Length: 455

GET
H/1.1 200
OK dashicons.min.css
www.egain.com/includes/css/ 46 KB
28 KB 310ms
99ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/includes/css/dashicons.min.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 18aa66c192cbef43a61b1398c292ae5c6c1d40d679428ee998b1c6bfaf61d75a

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:04 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "b9c6-592d7e65d0e53-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=100
Content-Length: 28481

GET
H/1.1 200
OK style.css
www.egain.com/egain/ 2 KB
1 KB 309ms
98ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain/style.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 9ae26fdff0351c180d3c463d055fa4f7bcbf1c2b1e5d5672e4d94b10b06b27e2

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "677-592d7e65359ee-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=100
Content-Length: 948

GET
H/1.1 200
OK style.css
www.egain.com/egain-child/ 1 KB
1 KB 373ms
97ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain-child/style.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: d99a42550c16bb6c826894140fb292f73d60d6dda36814c7ed9f9039c257420b

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Fri, 06 Dec 2019 06:49:26 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "556-59903725aa37f-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=97
Content-Length: 805

GET
H/1.1 200
OK font-awesome.min.css
www.egain.com/egain/assets/css/third/ 30 KB
7 KB 424ms
119ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: c4fe355dfa317d1cfaf6a39aa324e94c8a96fcf73410b7f9eec59951cdfaa593

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "7971-592d7e653e68e-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=99
Content-Length: 7057

GET
H/1.1 200
OK simple-line-icons.min.css
www.egain.com/egain/assets/css/third/ 11 KB
3 KB 405ms
97ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 00cb5467cd1232cc0358b03f57cdba0c37d8a4c74fc8949a5dc62ab36e803c5c

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:53 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "2a9d-592d7e653e68e-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=99
Content-Length: 2439

GET
H/1.1 200
OK magnific-popup.min.css
www.egain.com/egain/assets/css/third/ 5 KB
2 KB 406ms
97ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain/assets/css/third/magnific-popup.min.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 130258c738258aede53d50cd605361e26189d1176960bd440a8785d81e9ee331

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "145d-592d7e653e68e-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=99
Content-Length: 1579

GET
H/1.1 200
OK slick.min.css
www.egain.com/egain/assets/css/third/ 2 KB
919 B 407ms
97ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain/assets/css/third/slick.min.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: f94c40827295309e660e47038ab6c021e897ec570d812298d3d475159ddc8596

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "627-592d7e653e68e-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=99
Content-Length: 584

GET
H/1.1 200
OK style.min.css
www.egain.com/egain/assets/css/ 152 KB
23 KB 473ms
100ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain/assets/css/style.min.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 9a55211e7b59cd42aa4665f67ec3d145907eb4199e956e52b421afd6ea9fa731

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "25fdf-592d7e653e68e-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=96
Content-Length: 23257

GET
H2 200 css
fonts.googleapis.com/ 25 KB
1 KB 17ms
14ms Stylesheet
text/css 2a00:1450:4001:817::200a
GOOGLE

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Full URL

https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin

Requested by

Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:817::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

d3fb385aad2757e720c0e49ca0b807172ff255ad2dc2bf4b1998e632297800a9

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	0

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security: max-age=31536000
content-encoding: gzip
x-content-type-options: nosniff
status: 200
alt-svc: h3-29=":443"; ma=2592000,h3-27=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-T050=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection: 0
last-modified: Thu, 27 Aug 2020 10:12:07 GMT
server: ESF
date: Thu, 27 Aug 2020 10:21:53 GMT
x-frame-options: SAMEORIGIN
content-type: text/css; charset=utf-8
access-control-allow-origin: *
cache-control: private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin: *
link: <https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires: Thu, 27 Aug 2020 10:21:53 GMT

GET
H/1.1 200
OK custom.css
www.egain.com/egain-child/css/ 104 KB
15 KB 493ms
99ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/egain-child/css/custom.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 16c15a877b85bcec4ebc3d05a369ef7be1ef6fa814502d8c30d71d4c57d7036c

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Fri, 14 Aug 2020 04:19:11 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "19e09-5acceb914154d-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=99
Content-Length: 14708

GET
H/1.1 200
OK widgets.css
www.egain.com/plugins/ocean-extra/assets/css/ 36 KB
6 KB 504ms
98ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/plugins/ocean-extra/assets/css/widgets.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 9de0d24675d34b06af8a34918b566f94e8296d32228371766cbc15d8abc74195

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:01 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "9083-592d7e635043e-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=98
Content-Length: 5666

GET
H/1.1 200
OK jquery.js Show response
www.egain.com/includes/js/jquery/ 95 KB
33 KB 507ms
101ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/includes/js/jquery/jquery.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 1db21d816296e6939ba1f42962496e4134ae2b0081e26970864c40c6d02bb1df

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:04 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "17a69-592d7e66b75da-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=98
Content-Length: 33776

GET
H/1.1 200
OK jquery-migrate.min.js Show response
www.egain.com/includes/js/jquery/ 10 KB
4 KB 504ms
97ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/includes/js/jquery/jquery-migrate.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 48eb8b500ae6a38617b5738d2b3faec481922a7782246e31d2755c034a45cd5d

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:04 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "2748-592d7e66b663a-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=98
Content-Length: 4014

GET
H/1.1 200
OK revolution.tools.min.js Show response
www.egain.com/plugins/revslider/public/assets/js/ 147 KB
50 KB 532ms
108ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/revslider/public/assets/js/revolution.tools.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 45012f93c4cbd739c51f4043a3a1d3c8377272ef606dd39e51a6a81e02dad594

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:20:59 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "24ba4-592d7e61602ae-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=98
Content-Length: 50582

GET
H/1.1 200
OK rs6.min.js Show response
www.egain.com/plugins/revslider/public/assets/js/ 261 KB
66 KB 586ms
106ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/revslider/public/assets/js/rs6.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 3ef8e11864cb4fe830ee71e98447368b0255a360f27efcf9201ed9418f328313

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:20:59 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "412a9-592d7e616124e-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Transfer-Encoding: chunked
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=95

GET
H/1.1 200
OK main.js Show response
www.egain.com/plugins/sticky-header-oceanwp// 2 KB
934 B 593ms
97ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/sticky-header-oceanwp//main.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 66a557f1b3623caa94df4ecbb7252b25b413b1165d697359340162860f9fa539

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:00 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "816-592d7e6261017-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=98
Content-Length: 585

GET
H2 200 5480551.js Show response
js.hs-scripts.com/ 793 B
647 B 150ms
148ms Script
application/javascript 2606:4700::6811:d2cc
CLOUDFLARENET

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Full URL: https://js.hs-scripts.com/5480551.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: H2
Security: TLS 1.2, ECDHE_ECDSA, AES_128_GCM
Server: 2606:4700::6811:d2cc , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: e81e97716d15f27861c83f063a37716c4f39105d22ef9972c844e7a138ce4851

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Thu, 27 Aug 2020 10:21:54 GMT
content-encoding: br
vary: Accept-Encoding
cf-cache-status: EXPIRED
status: 200
cf-request-id: 04d10943190000c2f49908e200000001
server: cloudflare
x-trace: 2B99015792E36ED6CC932216B940CECF7A420ECB5F000000000000000000
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
access-control-max-age: 3600
content-type: application/javascript;charset=utf-8
access-control-allow-origin: https://www.egain.com
cache-control: public, max-age=60
access-control-allow-credentials: true
cf-ray: 5c95117e8ba2c2f4-FRA
expires: Thu, 27 Aug 2020 10:22:54 GMT

GET
H2 200 js Show response
www.googletagmanager.com/gtag/ 89 KB
35 KB 21ms
20ms Script
application/javascript 2a00:1450:4001:820::2008
GOOGLE

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Full URL

https://www.googletagmanager.com/gtag/js?id=UA-15835029-4

Requested by

Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:820::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

44b925232c28ab3b06324a3bdae9a568cacc2eaae3429767a89db35ad66713a2

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Thu, 27 Aug 2020 10:21:54 GMT
content-encoding: br
vary: Accept-Encoding
status: 200
alt-svc: h3-29=":443"; ma=2592000,h3-27=":443"; ma=2592000,h3-T050=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length: 35832
x-xss-protection: 0
last-modified: Thu, 27 Aug 2020 09:00:00 GMT
server: Google Tag Manager
strict-transport-security: max-age=31536000; includeSubDomains
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Thu, 27 Aug 2020 10:21:54 GMT

GET
H/1.1 200
OK logo-egain-1.svg
www.egain.com/egain-media/2019/03/ 2 KB
2 KB 126ms
103ms Image
image/svg+xml 40.87.88.76
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Full URL: https://www.egain.com/egain-media/2019/03/logo-egain-1.svg
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: b38ea2b0ae2dc42545587a31157dcef874ea628a7157a85bd96c9fde809afa2b

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "754-592d7e6592651"
Content-Type: image/svg+xml
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=96
Content-Length: 1876

GET
H/1.1 200
OK intl-tel-input.min.css
www.egain.com/plugins/wpforms/pro/assets/css/vendor/ 69 KB
7 KB 98ms
98ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/plugins/wpforms/pro/assets/css/vendor/intl-tel-input.min.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 8636e150b75e5c5c9021c19ab92e68451c2a6287c06e68d84c1badf730fb5456

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:01 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "114be-592d7e632645d-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=97
Content-Length: 6405

GET
H/1.1 200
OK wpforms-full.css
www.egain.com/plugins/wpforms/assets/css/ 37 KB
6 KB 98ms
97ms Stylesheet
text/css 40.87.88.76
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Full URL: https://www.egain.com/plugins/wpforms/assets/css/wpforms-full.css
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: f138e95f181ccb0231d499396cc595d220fac84c7c2f8b7ae190921417097a95

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:01 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "946d-592d7e631b87d-gzip"
Vary: Accept-Encoding
Content-Type: text/css
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=94
Content-Length: 5493

GET
H/1.1 200
OK imagesloaded.min.js Show response
www.egain.com/includes/js/ 8 KB
3 KB 102ms
99ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/includes/js/imagesloaded.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 11e15f1d64a63cb498d0d42720a688ed15bf78393d8c460d695a110244c066e3

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:04 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "1fb1-592d7e65ee314-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=97
Content-Length: 2551

GET
H/1.1 200
OK magnific-popup.min.js Show response
www.egain.com/egain/assets/js/third/ 20 KB
7 KB 101ms
98ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/egain/assets/js/third/magnific-popup.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: c78a38f48aa4252bdbee7ebebc0dc68eaa95f27d362aa58021fd2f085ca0df4a

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "4ed0-592d7e653f62e-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=97
Content-Length: 7142

GET
H/1.1 200
OK lightbox.min.js Show response
www.egain.com/egain/assets/js/third/ 1 KB
910 B 100ms
97ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/egain/assets/js/third/lightbox.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: af0267055194b8495fca64e1134f6945df1cae01c54f88a387a8507d008ae3c5

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "4e0-592d7e653f62e-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=97
Content-Length: 561

GET
H/1.1 200
OK main.min.js Show response
www.egain.com/egain/assets/js/ 121 KB
32 KB 110ms
107ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/egain/assets/js/main.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: 68114526fe2e683a27fd18ef79c2b9408707712af99831574f533473c0b5822d

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "1e26f-592d7e653f62e-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=97
Content-Length: 32760

GET
H/1.1 200
OK hoverIntent.min.js Show response
www.egain.com/includes/js/ 1 KB
828 B 104ms
104ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/includes/js/hoverIntent.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: c0df99d896f6b409b47703361145068963f76a08b8d49d4053a9f6d11628f9ef

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:04 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "45b-592d7e65ee314-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=96
Content-Length: 479

GET
H/1.1 200
OK maxmegamenu.js Show response
www.egain.com/plugins/megamenu/js/ 27 KB
5 KB 98ms
98ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/megamenu/js/maxmegamenu.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:20:57 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "6cc2-592d7e5fb3740-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=92
Content-Length: 4544

GET
H/1.1 200
OK jquery.intl-tel-input.min.js Show response
www.egain.com/plugins/wpforms/pro/assets/js/vendor/ 27 KB
11 KB 99ms
98ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/wpforms/pro/assets/js/vendor/jquery.intl-tel-input.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:01 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "6ca7-592d7e632645d-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=96
Content-Length: 10440

GET
H/1.1 200
OK jquery.validate.min.js Show response
www.egain.com/plugins/wpforms/assets/js/ 24 KB
8 KB 100ms
98ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/wpforms/assets/js/jquery.validate.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:01 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "5f30-592d7e631c81d-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=95
Content-Length: 7815

GET
H/1.1 200
OK jquery.inputmask.bundle.min.js Show response
www.egain.com/plugins/wpforms/assets/js/ 116 KB
28 KB 101ms
101ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/wpforms/assets/js/jquery.inputmask.bundle.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:01 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "1ce62-592d7e631d7bd-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=95
Content-Length: 28217

GET
H/1.1 200
OK mailcheck.min.js Show response
www.egain.com/plugins/wpforms/assets/js/ 4 KB
2 KB 98ms
97ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/wpforms/assets/js/mailcheck.min.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:01 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "fae-592d7e631b87d-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=95
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GET
H/1.1 200
OK wpforms.js Show response
www.egain.com/plugins/wpforms/assets/js/ 48 KB
12 KB 99ms
98ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/plugins/wpforms/assets/js/wpforms.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:01 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "bf2a-592d7e631b87d-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
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GET
H2 200 api.js Show response
www.google.com/recaptcha/ 739 B
687 B 17ms
15ms Script
text/javascript 2a00:1450:4001:824::2004
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https://www.google.com/recaptcha/api.js?onload=wpformsRecaptchaLoad&render=explicit

Requested by

Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:824::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

GSE /

Resource Hash

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Security Headers

Name	Value
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Thu, 27 Aug 2020 10:21:54 GMT
content-encoding: gzip
x-content-type-options: nosniff
server: GSE
x-frame-options: SAMEORIGIN
content-type: text/javascript; charset=UTF-8
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content-length: 468
x-xss-protection: 1; mode=block
expires: Thu, 27 Aug 2020 10:21:54 GMT

GET
H/1.1 200
OK jquery.fancybox.js Show response
www.egain.com/egain-child/fancy/ 50 KB
14 KB 99ms
99ms Script
application/javascript 40.87.88.76
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Full URL: https://www.egain.com/egain-child/fancy/jquery.fancybox.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: c8fc96d99ee53dd4de071bf15190a3e1d96f89cbabf53520645470d5085d4809

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "c663-592d7e654638f-gzip"
Vary: Accept-Encoding
Content-Type: application/javascript
Connection: Keep-Alive
Accept-Ranges: bytes
Keep-Alive: timeout=5, max=95
Content-Length: 14063

GET
H2 200 css
fonts.googleapis.com/ 4 KB
636 B 17ms
16ms Stylesheet
text/css 2a00:1450:4001:817::200a
GOOGLE

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Full URL

https://fonts.googleapis.com/css?family=Cabin+Condensed:400,600,700

Requested by

Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:817::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

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Security Headers

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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security: max-age=31536000
content-encoding: gzip
x-content-type-options: nosniff
status: 200
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x-xss-protection: 0
last-modified: Thu, 27 Aug 2020 10:21:54 GMT
server: ESF
date: Thu, 27 Aug 2020 10:21:54 GMT
x-frame-options: SAMEORIGIN
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timing-allow-origin: *
link: <https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires: Thu, 27 Aug 2020 10:21:54 GMT

GET
H2 200 css
fonts.googleapis.com/ 6 KB
749 B 16ms
15ms Stylesheet
text/css 2a00:1450:4001:817::200a
GOOGLE

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Full URL

https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700

Requested by

Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:817::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

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Security Headers

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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security: max-age=31536000
content-encoding: gzip
x-content-type-options: nosniff
status: 200
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x-xss-protection: 0
last-modified: Thu, 27 Aug 2020 10:14:38 GMT
server: ESF
date: Thu, 27 Aug 2020 10:21:54 GMT
x-frame-options: SAMEORIGIN
content-type: text/css; charset=utf-8
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cache-control: private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin: *
link: <https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires: Thu, 27 Aug 2020 10:21:54 GMT

GET
H2 200 css
fonts.googleapis.com/ 7 KB
834 B 16ms
15ms Stylesheet
text/css 2a00:1450:4001:817::200a
GOOGLE

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Full URL

https://fonts.googleapis.com/css?family=Open+Sans:400,600,700

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Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:817::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

ESF /

Resource Hash

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Security Headers

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Request headers

Referer: https://www.egain.com/egain-child/css/custom.css
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security: max-age=31536000
content-encoding: gzip
x-content-type-options: nosniff
status: 200
alt-svc: h3-29=":443"; ma=2592000,h3-27=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-T050=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection: 0
last-modified: Thu, 27 Aug 2020 08:43:11 GMT
server: ESF
date: Thu, 27 Aug 2020 10:21:54 GMT
x-frame-options: SAMEORIGIN
content-type: text/css; charset=utf-8
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cache-control: private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin: *
link: <https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires: Thu, 27 Aug 2020 10:21:54 GMT

GET
H/1.1 200
OK success_bg.jpg
egain.com/egain-media/2019/02/ 112 KB
112 KB 314ms
97ms Image
image/jpeg 40.87.88.76
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Full URL: https://egain.com/egain-media/2019/02/success_bg.jpg
Requested by: Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash: ed662c5428af7fddda4ae5179f96af068dd1459f93c404414e9d27fb063b5df8

Request headers

Referer: https://www.egain.com/egain-child/css/custom.css
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "1bf28-592d7e65916b1"
Content-Type: image/jpeg
Connection: Keep-Alive
Accept-Ranges: bytes
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GET
H/1.1 200
OK EG26912918 Show response
analytics.analytics-egain.com/onetag/ Frame 8F7F 16 KB
6 KB 219ms
38ms Script
text/javascript 34.252.23.208
AMAZON-02

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Full URL: https://analytics.analytics-egain.com/onetag/EG26912918
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 34.252.23.208 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS: ec2-34-252-23-208.eu-west-1.compute.amazonaws.com
Software: /
Resource Hash: 822f1cc2b1ad36c72ede3dd7e33aa43a8f65557eba145da6334b5a0e88fa738a

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Server
Vary: Accept-Encoding
Content-Type: text/javascript;charset=utf-8
Cache-Control: max-age=86400
Connection: keep-alive
Content-Length: 5466
Expires: Fri, 28 Aug 2020 10:21:54 GMT

GET
H/1.1 200
OK tag.aspx Show response
ml314.com/ 26 KB
12 KB 141ms
36ms Script
application/javascript 34.249.40.91
AMAZON-02

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Full URL: https://ml314.com/tag.aspx?277
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 34.249.40.91 Dublin, Ireland, ASN16509 (AMAZON-02, US),
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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Last-Modified: Thu, 27 Aug 2020 06:18:25 GMT
Server: Microsoft-IIS/10.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Vary: Accept-Encoding
Content-Type: application/javascript; charset=utf-8
Cache-Control: public, max-age=71790
Connection: keep-alive
Content-Length: 11933
Expires: Fri, 28 Aug 2020 06:18:25 GMT

GET
H/1.1 200
OK VisitorTrack2.js Show response
code.visitor-track.com/ 358 B
661 B 622ms
145ms Script
application/javascript 63.134.242.129
CRYSTALTECH

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Full URL: https://code.visitor-track.com/VisitorTrack2.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_256_CBC
Server: 63.134.242.129 New Hyde Park, United States, ASN14992 (CRYSTALTECH, US),
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:43 GMT
Content-Encoding: gzip
Last-Modified: Mon, 15 Apr 2019 22:27:51 GMT
Server: Microsoft-IIS/8.5
X-Powered-By: ASP.NET
ETag: "3214e76daf3d41:0"
Vary: Accept-Encoding
Content-Type: application/javascript
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Content-Length: 355

GET
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www.googletagmanager.com/ 89 KB
30 KB 32ms
32ms Script
application/javascript 2a00:1450:4001:801::2008
GOOGLE

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Full URL

https://www.googletagmanager.com/gtm.js?id=GTM-WQGFD2

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Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/

Protocol

HTTP/2+QUIC/46

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:801::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

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Security Headers

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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Thu, 27 Aug 2020 10:21:54 GMT
content-encoding: br
vary: Accept-Encoding
status: 200
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server: Google Tag Manager
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content-type: application/javascript; charset=UTF-8
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cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Thu, 27 Aug 2020 10:21:54 GMT

GET
H/1.1 404
Not Found arrowdown.png
www.egain.com/egain-child/image/ 32 KB
32 KB 319ms
297ms Image
text/html 40.87.88.76
MICROSOFT-CORP-MS...

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Full URL: https://www.egain.com/egain-child/image/arrowdown.png
Requested by: Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
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Request headers

Referer: https://www.egain.com/egain-child/css/custom.css
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Server: Apache/2.4.29 (Ubuntu)
Transfer-Encoding: chunked
Content-Type: text/html; charset=UTF-8
Cache-Control: no-cache, must-revalidate, max-age=0
X-UA-Compatible: IE=edge
Connection: Keep-Alive
Link: <https://www.egain.com/wp-json/>; rel="https://api.w.org/"
Keep-Alive: timeout=5, max=96
Expires: Wed, 11 Jan 1984 05:00:00 GMT

GET
H/1.1 200
OK fontawesome-webfont.woff2
www.egain.com/egain/assets/fonts/fontawesome/ 75 KB
76 KB 127ms
97ms Font
application/octet-stream 40.87.88.76
MICROSOFT-CORP-MS...

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Full URL: https://www.egain.com/egain/assets/fonts/fontawesome/fontawesome-webfont.woff2?v=4.7.0
Requested by: Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash

Request headers

Origin: https://www.egain.com
Referer: https://www.egain.com/egain/assets/css/third/font-awesome.min.css
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "12d68-592d7e65405ce"
Connection: Keep-Alive
Accept-Ranges: bytes
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Content-Length: 77160

GET
H2 200 mem8YaGs126MiZpBA-UFVZ0bf8pkAg.woff2
fonts.gstatic.com/s/opensans/v17/ 9 KB
9 KB 6ms
5ms Font
font/woff2 2a00:1450:4001:81b::2003
GOOGLE

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Full URL

https://fonts.gstatic.com/s/opensans/v17/mem8YaGs126MiZpBA-UFVZ0bf8pkAg.woff2

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Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

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Reverse DNS

Software

sffe /

Resource Hash

Security Headers

Name	Value
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Request headers

Origin: https://www.egain.com
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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Mon, 24 Aug 2020 11:04:00 GMT
x-content-type-options: nosniff
last-modified: Tue, 23 Jul 2019 19:30:49 GMT
server: sffe
age: 256674
status: 200
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content-length: 9132
x-xss-protection: 0
expires: Tue, 24 Aug 2021 11:04:00 GMT

GET
H2 200 mem5YaGs126MiZpBA-UNirkOUuhpKKSTjw.woff2
fonts.gstatic.com/s/opensans/v17/ 9 KB
9 KB 6ms
6ms Font
font/woff2 2a00:1450:4001:81b::2003
GOOGLE

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Full URL

https://fonts.gstatic.com/s/opensans/v17/mem5YaGs126MiZpBA-UNirkOUuhpKKSTjw.woff2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

Security Headers

Name	Value
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Request headers

Origin: https://www.egain.com
Referer: https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Mon, 24 Aug 2020 11:04:01 GMT
x-content-type-options: nosniff
last-modified: Tue, 23 Jul 2019 19:30:44 GMT
server: sffe
age: 256673
status: 200
content-type: font/woff2
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cache-control: public, max-age=31536000
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content-length: 9180
x-xss-protection: 0
expires: Tue, 24 Aug 2021 11:04:01 GMT

GET
H/1.1 200
OK Simple-Line-Icons.woff2
www.egain.com/egain/assets/fonts/simple-line-icons/ 29 KB
30 KB 172ms
98ms Font
application/octet-stream 40.87.88.76
MICROSOFT-CORP-MS...

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Full URL: https://www.egain.com/egain/assets/fonts/simple-line-icons/Simple-Line-Icons.woff2?v=2.4.0
Requested by: Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 40.87.88.76 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: Apache/2.4.29 (Ubuntu) /
Resource Hash

Request headers

Origin: https://www.egain.com
Referer: https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Last-Modified: Wed, 18 Sep 2019 18:21:03 GMT
Server: Apache/2.4.29 (Ubuntu)
ETag: "7570-592d7e65405ce"
Connection: Keep-Alive
Accept-Ranges: bytes
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GET
H2 200 mem5YaGs126MiZpBA-UN7rgOUuhpKKSTjw.woff2
fonts.gstatic.com/s/opensans/v17/ 9 KB
9 KB 7ms
6ms Font
font/woff2 2a00:1450:4001:81b::2003
GOOGLE

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Full URL

https://fonts.gstatic.com/s/opensans/v17/mem5YaGs126MiZpBA-UN7rgOUuhpKKSTjw.woff2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

Security Headers

Name	Value
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Request headers

Origin: https://www.egain.com
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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Mon, 24 Aug 2020 11:04:01 GMT
x-content-type-options: nosniff
last-modified: Tue, 23 Jul 2019 19:31:11 GMT
server: sffe
age: 256673
status: 200
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content-length: 9080
x-xss-protection: 0
expires: Tue, 24 Aug 2021 11:04:01 GMT

GET
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fonts.gstatic.com/s/opensanscondensed/v14/ 10 KB
10 KB 7ms
7ms Font
font/woff2 2a00:1450:4001:81b::2003
GOOGLE

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Full URL

https://fonts.gstatic.com/s/opensanscondensed/v14/z7NFdQDnbTkabZAIOl9il_O6KJj73e7Ff0GmDuXMR7eS2Ao.woff2

Requested by

Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

Security Headers

Name	Value
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Request headers

Origin: https://www.egain.com
Referer: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Mon, 24 Aug 2020 11:04:03 GMT
x-content-type-options: nosniff
last-modified: Mon, 22 Jul 2019 19:18:28 GMT
server: sffe
age: 256671
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content-length: 10228
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expires: Tue, 24 Aug 2021 11:04:03 GMT

GET
H/2+Q/46 200 z7NFdQDnbTkabZAIOl9il_O6KJj73e7Ff1GhDuXMR7eS2Ao.woff2
fonts.gstatic.com/s/opensanscondensed/v14/ 9 KB
9 KB 6ms
5ms Font
font/woff2 2a00:1450:4001:81a::2003
GOOGLE

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Full URL

https://fonts.gstatic.com/s/opensanscondensed/v14/z7NFdQDnbTkabZAIOl9il_O6KJj73e7Ff1GhDuXMR7eS2Ao.woff2

Requested by

Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700

Protocol

HTTP/2+QUIC/46

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:81a::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

Security Headers

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Request headers

Origin: https://www.egain.com
Referer: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Mon, 24 Aug 2020 09:09:02 GMT
x-content-type-options: nosniff
last-modified: Mon, 22 Jul 2019 19:18:10 GMT
server: sffe
age: 263572
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content-length: 8876
x-xss-protection: 0
expires: Tue, 24 Aug 2021 09:09:02 GMT

GET
H2 200 lftracker_v1_ywVkO4XMdlOaZ6Bj.js Show response
sc.lfeeder.com/ 9 KB
4 KB 47ms
17ms Script
application/javascript 2600:9000:2182:d200:1f:f723:6fc0:93a1
AMAZON-02

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Full URL: https://sc.lfeeder.com/lftracker_v1_ywVkO4XMdlOaZ6Bj.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: H2
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Server: 2600:9000:2182:d200:1f:f723:6fc0:93a1 , United States, ASN16509 (AMAZON-02, US),
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Thu, 27 Aug 2020 10:21:54 GMT
content-encoding: gzip
last-modified: Wed, 26 Aug 2020 07:33:06 GMT
server: AmazonS3
x-amz-cf-pop: DUS51-C1
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GET
H2 200 analytics.js Show response
www.google-analytics.com/ 45 KB
18 KB 6ms
6ms Script
text/javascript 2a00:1450:4001:802::200e
GOOGLE

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Full URL

https://www.google-analytics.com/analytics.js

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Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:802::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

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Resource Hash

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Security Headers

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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security: max-age=10886400; includeSubDomains; preload
content-encoding: gzip
x-content-type-options: nosniff
last-modified: Thu, 04 Jun 2020 23:38:14 GMT
server: Golfe2
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content-length: 18469
expires: Thu, 27 Aug 2020 10:33:41 GMT

GET
H2

200

ga-audiences
www.google.de/ads/
Redirect Chain

https://www.google-analytics.com/r/collect?v=1&_v=j83&a=1649222792&t=pageview&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&ul=en-us&de=UTF-8&dt=Customer%20Service%2...
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https://www.google.com/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-15835029-4&cid=1320140563.1598523714&jid=794075223&_v=j83&z=210202944
https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-15835029-4&cid=1320140563.1598523714&jid=794075223&_v=j83&z=210202944&slf_rd=1&random=3380199472

42 B
106 B

19ms
18ms

Image
image/gif

2a00:1450:4001:806::2003
GOOGLE

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Full URL

https://www.google.de/ads/ga-audiences?v=1&aip=1&t=sr&_r=4&tid=UA-15835029-4&cid=1320140563.1598523714&jid=794075223&_v=j83&z=210202944&slf_rd=1&random=3380199472

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Host: www.egain.com
URL: https://www.egain.com/customer-service-messaging-dos-donts/

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:806::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

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Security Headers

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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

pragma: no-cache
date: Thu, 27 Aug 2020 10:21:54 GMT
x-content-type-options: nosniff
server: cafe
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Redirect headers

pragma: no-cache
date: Thu, 27 Aug 2020 10:21:54 GMT
x-content-type-options: nosniff
server: cafe
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
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content-type: text/html; charset=UTF-8
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x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 /
tr.lfeeder.com/ 43 B
294 B 60ms
32ms Image
image/gif 2600:9000:2182:1000:1a:2af:6d00:93a1
AMAZON-02

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Full URL: https://tr.lfeeder.com/?sid=ywVkO4XMdlOaZ6Bj&data=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URL: https://www.egain.com/customer-service-messaging-dos-donts/
Protocol: H2
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 2600:9000:2182:1000:1a:2af:6d00:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software: CloudFront /
Resource Hash: b1442e85b03bdcaf66dc58c7abb98745dd2687d86350be9a298a1d9382ac849b

Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Thu, 27 Aug 2020 10:21:54 GMT
via: 1.1 987c00b911316df568db602f83876a8e.cloudfront.net (CloudFront)
server: CloudFront
x-amz-cf-pop: DUS51-C1
x-cache: LambdaGeneratedResponse from cloudfront
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GET
H2 200 5480551.js Show response
js.hs-analytics.net/analytics/1598523600000/ 60 KB
18 KB 157ms
156ms Script
text/javascript 2606:4700::6811:43b0
CLOUDFLARENET

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Full URL: https://js.hs-analytics.net/analytics/1598523600000/5480551.js
Requested by: Host: js.hs-scripts.com
URL: https://js.hs-scripts.com/5480551.js
Protocol: H2
Security: TLS 1.2, ECDHE_ECDSA, AES_128_GCM
Server: 2606:4700::6811:43b0 , United States, ASN13335 (CLOUDFLARENET, US),
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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

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date: Thu, 27 Aug 2020 10:21:54 GMT
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server: cloudflare
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vary: Accept-Encoding
x-amz-version-id: null
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cf-request-id: 04d10943b900001776b82eb200000001
content-type: text/javascript
expires: Thu, 27 Aug 2020 10:26:54 GMT

GET
H2 200 5480551.js Show response
js.hs-banner.com/ 45 KB
11 KB 48ms
47ms Script
text/javascript 2606:4700::6812:14bf
CLOUDFLARENET

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Full URL: https://js.hs-banner.com/5480551.js
Requested by: Host: js.hs-scripts.com
URL: https://js.hs-scripts.com/5480551.js
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

x-goog-hash: crc32c=Bg4hnQ==, md5=KHlIStnfchm+AaJfxrw8JQ==
date: Thu, 27 Aug 2020 10:21:54 GMT
content-encoding: br
cf-cache-status: REVALIDATED
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server: cloudflare
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vary: Accept-Encoding
access-control-allow-methods: GET, OPTIONS, PUT, POST, DELETE, PATCH, HEAD
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expires: Thu, 27 Aug 2020 10:26:54 GMT

GET
H/1.1 200
OK utsync.ashx Show response
ml314.com/ 34 B
999 B 34ms
34ms Script
application/javascript 34.249.40.91
AMAZON-02

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Full URL: https://ml314.com/utsync.ashx?pub=&adv=&et=0&eid=68399&ct=js&pi=&fp=&clid=&if=0&ps=&cl=&mlt=&data=&&cp=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&pv=1598523714485_osi7xku3k&bl=en-us&cb=6681697&return=&ht=&d=&dc=&si=1598523714485_osi7xku3k&cid=&s=1600x1200&rp=
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URL: https://ml314.com/tag.aspx?277
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 34.249.40.91 Dublin, Ireland, ASN16509 (AMAZON-02, US),
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
Server: Microsoft-IIS/10.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
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Expires: 0

GET
H/1.1 200
OK egain-chat.js Show response
ebrain.egain.com/system/templates/chat/ 2 KB
2 KB 788ms
186ms Script
application/javascript 52.32.209.7
AMAZON-02

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Full URL

https://ebrain.egain.com/system/templates/chat/egain-chat.js

Requested by

Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

52.32.209.7 Boardman, United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

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Security Headers

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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Last-Modified: Sat, 15 Aug 2020 14:04:24 GMT
Server: Microsoft-IIS/8.5
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Strict-Transport-Security: max-age=2592000
Accept-Ranges: bytes
Content-Length: 1068

GET
H/1.1 200
OK allow_cobrowse.js Show response
ebrain.egain.com/system/cb/admin/js/ 24 KB
7 KB 788ms
187ms Script
application/javascript 52.32.209.7
AMAZON-02

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https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js

Requested by

Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

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Reverse DNS

Software

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Resource Hash

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Security Headers

Name	Value
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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Last-Modified: Mon, 10 Aug 2020 22:50:46 GMT
Server: Microsoft-IIS/8.5
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Vary: Accept-Encoding
Connection: keep-alive
Content-Type: application/javascript
Cache-Control: max-age=86400,private, no-cache="set-cookie"
Strict-Transport-Security: max-age=2592000
Accept-Ranges: bytes
Content-Length: 6841

GET
H/1.1 200
OK Offers.egain Show response
ebrain.egain.com/system/ 262 B
1 KB 793ms
189ms Script
text/javascript 52.32.209.7
AMAZON-02

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Full URL

https://ebrain.egain.com/system/Offers.egain?command=GetRulesJS&egofferpageurl=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&egofferpagetitle=Customer%20Service%20Messaging%20%7C%20eGain&egofferpatternchecksum=

Requested by

Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

52.32.209.7 Boardman, United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Microsoft-IIS/8.5 / ARR/3.0

Resource Hash

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Security Headers

Name	Value
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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Pragma: no-cache
Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Server: Microsoft-IIS/8.5
X-Powered-By: ARR/3.0
Vary: Accept-Encoding
Connection: keep-alive
Content-Type: text/javascript; charset=UTF-8
Expires: Thu, 01 Jan 1970 00:00:00 GMT
Cache-Control: no-cache, no-cache="set-cookie"
Strict-Transport-Security: max-age=2592000
Content-Length: 284
X-UA-Compatible: IE=EmulateIE9

GET
H/1.1 200
OK EG26912918
analytics.analytics-egain.com/iframe/ Frame 7948 0
0 36ms
36ms Document
text/html 34.252.23.208
AMAZON-02

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Full URL: https://analytics.analytics-egain.com/iframe/EG26912918
Requested by: Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
Server: 34.252.23.208 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS: ec2-34-252-23-208.eu-west-1.compute.amazonaws.com
Software: /
Resource Hash

Request headers

Host: analytics.analytics-egain.com
Connection: keep-alive
Pragma: no-cache
Cache-Control: no-cache
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site: cross-site
Sec-Fetch-Mode: navigate
Sec-Fetch-Dest: iframe
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Response headers

Cache-Control: max-age=86400
Content-Encoding: gzip
Content-Type: text/html;charset=utf-8
Date: Thu, 27 Aug 2020 10:21:54 GMT
Expires: Fri, 28 Aug 2020 10:21:54 GMT
Server
Vary: Accept-Encoding
Content-Length: 1504
Connection: keep-alive

GET
H2 200 recaptcha__en.js Show response
www.gstatic.com/recaptcha/releases/QVh-Tz10ahidjrORgXOS1oB0/ 337 KB
132 KB 7ms
6ms Script
text/javascript 2a00:1450:4001:81b::2003
GOOGLE

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Full URL

https://www.gstatic.com/recaptcha/releases/QVh-Tz10ahidjrORgXOS1oB0/recaptcha__en.js

Requested by

Host: www.google.com
URL: https://www.google.com/recaptcha/api.js?onload=wpformsRecaptchaLoad&render=explicit

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:81b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

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Security Headers

Name	Value
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Request headers

Referer: https://www.egain.com/customer-service-messaging-dos-donts/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date: Mon, 24 Aug 2020 21:36:57 GMT
content-encoding: gzip
x-content-type-options: nosniff
last-modified: Mon, 24 Aug 2020 04:38:28 GMT
server: sffe
age: 218697
vary: Accept-Encoding
content-type: text/javascript
status: 200
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GET
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fonts.gstatic.com/s/opensans/v17/ 9 KB
9 KB 6ms
5ms Font
font/woff2 2a00:1450:4001:81a::2003
GOOGLE

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https://fonts.gstatic.com/s/opensans/v17/mem5YaGs126MiZpBA-UN8rsOUuhpKKSTjw.woff2

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HTTP/2+QUIC/46

Security

QUIC, , AES_128_GCM

Server

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Reverse DNS

Software

sffe /

Resource Hash

Security Headers

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Request headers

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Response headers

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GET
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www.google.com/recaptcha/api2/ Frame 5F86 0
0 43ms
43ms Document
text/html 2a00:1450:4001:809::2004
GOOGLE

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https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ&co=aHR0cHM6Ly93d3cuZWdhaW4uY29tOjQ0Mw..&hl=en&v=QVh-Tz10ahidjrORgXOS1oB0&size=normal&cb=kq4ktyh7q0n

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Software

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Resource Hash

Security Headers

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Response headers

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GET
H/1.1 200
OK vt2.aspx Show response
code.visitor-track.com/ 0
323 B 149ms
149ms Script
text/javascript 63.134.242.129
CRYSTALTECH

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Full URL: https://code.visitor-track.com/vt2.aspx?v=6&id=112410&r=&u=https%3A//www.egain.com/customer-service-messaging-dos-donts/
Requested by: Host: code.visitor-track.com
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Response headers

Date: Thu, 27 Aug 2020 10:21:43 GMT
Cache-Control: private
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X-AspNet-Version: 4.0.30319
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Content-Length: 0
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GET
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www.google.com/recaptcha/api2/ Frame 39C4 0
0 22ms
22ms Document
text/html 2a00:1450:4001:809::2004
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https://www.google.com/recaptcha/api2/bframe?hl=en&v=QVh-Tz10ahidjrORgXOS1oB0&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ&cb=rb7z8wgnsk3

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Host: www.gstatic.com
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Protocol

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Software

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Resource Hash

Security Headers

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Response headers

status: 200
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GET
H/1.1 200
OK egain-docked-chat.js Show response
ebrain.egain.com/system/templates/chat/ Frame 225A 49 KB
15 KB 365ms
364ms Script
application/javascript 52.32.209.7
AMAZON-02

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https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js

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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egain-chat.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

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Reverse DNS

Software

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Resource Hash

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Security Headers

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Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
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Strict-Transport-Security: max-age=2592000
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GET
H/1.1 200
OK getCBHostName.jsp Show response
ebrain.egain.com/system/cb/admin/ 195 B
587 B 189ms
189ms Script
application/javascript 52.32.209.7
AMAZON-02

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https://ebrain.egain.com/system/cb/admin/getCBHostName.jsp

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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

52.32.209.7 Boardman, United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

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Resource Hash

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Security Headers

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Request headers

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User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Server: Microsoft-IIS/8.5
X-Powered-By: ARR/3.0
Vary: Accept-Encoding
Strict-Transport-Security: max-age=2592000
Content-Type: application/javascript;charset=UTF-8
Connection: keep-alive
Content-Length: 260

GET
H2 200 __ptq.gif
track.hubspot.com/ 45 B
257 B 31ms
31ms Image
image/gif 2606:4700::6813:9b53
CLOUDFLARENET

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Full URL

https://track.hubspot.com/__ptq.gif?k=1&sd=1600x1200&cd=24-bit&cs=UTF-8&ln=en-us&bfp=2017058934&v=1.1&a=5480551&rcu=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&pu=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&t=Customer+Service+Messaging+%7C+eGain&cts=1598523715657&vi=bb804bc041ca286546ac987acc50c90d&nc=true&u=153380583.bb804bc041ca286546ac987acc50c90d.1598523715654.1598523715654.1598523715654.1&b=153380583.1.1598523715654

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

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Software

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Security Headers

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Request headers

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Response headers

cf-ray: 5c951186eb811f51-FRA
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GET
H/1.1 200
OK checkSession.html Show response
ebrain.egain.com/system/cb/cs/ Frame C869 1 KB
1 KB 187ms
186ms Document
text/html 52.32.209.7
AMAZON-02

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https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com

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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

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Reverse DNS

Software

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Resource Hash

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Security Headers

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Request headers

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Response headers

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Connection: keep-alive

GET
H/1.1 200
OK iframe-style.css
ebrain.egain.com/system/templates/chat/egchat/css/ 3 KB
1 KB 187ms
186ms Stylesheet
text/css 52.32.209.7
AMAZON-02

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https://ebrain.egain.com/system/templates/chat/egchat/css/iframe-style.css

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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

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Reverse DNS

Software

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Resource Hash

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Security Headers

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Request headers

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Response headers

Date: Thu, 27 Aug 2020 10:21:54 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
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Cache-Control: max-age=7200,private
Strict-Transport-Security: max-age=2592000
Accept-Ranges: bytes
Content-Length: 987

GET
H/1.1 200
OK index.html Show response
ebrain.egain.com/system/templates/chat/egchat/ Frame DB02 8 KB
4 KB 192ms
191ms Document
text/html 52.32.209.7
AMAZON-02

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Full URL

https://ebrain.egain.com/system/templates/chat/egchat/index.html?entryPointId=1001&locale=en-US&postChatAttributes=true&templateName=egchat&ver=v11&&aId=EG26912918&sId=C681810677-4459-4875-82a9-8fd81036c9f3&uId=C54410fb6f-72cf-4b0d-aa96-c45ebd089ef6&referer=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&wsname=https://www.egain.com&EGAIN_AV_CHAT_STATE_DATA=null&parentLost=false&docked=true

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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

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Reverse DNS

Software

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Resource Hash

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Security Headers

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Request headers

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Security

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OK jsbundle.17.0.6-8.js Show response
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196ms Script
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HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

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application/json 52.32.209.7
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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egchat/libs/jsbundle.17.0.6-8.js

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GET
H/1.1 200
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193ms XHR
application/json 52.32.209.7
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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egchat/libs/jsbundle.17.0.6-8.js

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GET
H/1.1 200
OK application-config.json Show response
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application/json 52.32.209.7
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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egchat/libs/jsbundle.17.0.6-8.js

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GET
H/1.1 200
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text/html 52.32.209.7
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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egchat/libs/jsbundle.17.0.6-8.js

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GET
H/1.1 200
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text/html 52.32.209.7
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Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egchat/libs/jsbundle.17.0.6-8.js

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Request headers

Accept: application/json, text/plain, */*
Referer: https://ebrain.egain.com/system/templates/chat/egchat/index.html?entryPointId=1001&locale=en-US&postChatAttributes=true&templateName=egchat&ver=v11&&aId=EG26912918&sId=C681810677-4459-4875-82a9-8fd81036c9f3&uId=C54410fb6f-72cf-4b0d-aa96-c45ebd089ef6&referer=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&wsname=https://www.egain.com&EGAIN_AV_CHAT_STATE_DATA=null&parentLost=false&docked=true
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:57 GMT
Content-Encoding: gzip
X-Content-Type-Options: nosniff
Last-Modified: Wed, 02 Oct 2019 20:42:26 GMT
Server: Microsoft-IIS/8.5
ETag: "0a54ee66179d51:0"
Vary: Accept-Encoding
Connection: keep-alive
Content-Type: text/html
Cache-Control: max-age=7200,private
Strict-Transport-Security: max-age=2592000
Accept-Ranges: bytes
Content-Length: 477

GET
H/1.1 200
OK bot_launch.svg
ebrain.egain.com/system/templates/chat/egchat/ext-components/launch-button/ Frame DB02 26 KB
27 KB 195ms
194ms Image
image/svg+xml 52.32.209.7
AMAZON-02

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://ebrain.egain.com/system/templates/chat/egchat/ext-components/launch-button/bot_launch.svg

Protocol

HTTP/1.1

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

52.32.209.7 Boardman, United States, ASN16509 (AMAZON-02, US),

Reverse DNS

Software

Microsoft-IIS/8.5 /

Resource Hash

3f7dda7bab6a4b9fab86de6b00d512af04f94c361bebf9847d80155a29191040

Security Headers

Name	Value
Strict-Transport-Security	max-age=2592000
X-Content-Type-Options	nosniff

Request headers

Referer: https://ebrain.egain.com/system/templates/chat/egchat/index.html?entryPointId=1001&locale=en-US&postChatAttributes=true&templateName=egchat&ver=v11&&aId=EG26912918&sId=C681810677-4459-4875-82a9-8fd81036c9f3&uId=C54410fb6f-72cf-4b0d-aa96-c45ebd089ef6&referer=https%3A%2F%2Fwww.egain.com%2Fcustomer-service-messaging-dos-donts%2F&wsname=https://www.egain.com&EGAIN_AV_CHAT_STATE_DATA=null&parentLost=false&docked=true
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date: Thu, 27 Aug 2020 10:21:57 GMT
X-Content-Type-Options: nosniff
Last-Modified: Thu, 24 Oct 2019 23:40:33 GMT
Server: Microsoft-IIS/8.5
ETag: "a53fe06dc48ad51:0"
Strict-Transport-Security: max-age=2592000
Content-Type: image/svg+xml
Cache-Control: max-age=7200,private
Connection: keep-alive
Accept-Ranges: bytes
Content-Length: 26803

Verdicts & Comments Add Verdict or Comment

112 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

11 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

Domain/Path	Expires	Name / Value
.egain.com/	1970-01-19 12:02:05	Name: __hssc Value: 153380583.1.1598523715654
.egain.com/	1970-01-19 21:23:39	Name: __hstc Value: 153380583.bb804bc041ca286546ac987acc50c90d.1598523715654.1598523715654.1598523715654.1
www.egain.com/	1969-12-31 23:59:59	Name: EG-S-ID Value: C681810677-4459-4875-82a9-8fd81036c9f3
.egain.com/	1969-12-31 23:59:59	Name: __hssrc Value: 1
www.egain.com/	1970-01-23 12:00:37	Name: _wpfuuid Value: 789f07e1-d583-4bc6-a76d-9a32e0af8f87
.egain.com/	1970-01-19 21:23:39	Name: hubspotutk Value: bb804bc041ca286546ac987acc50c90d
www.egain.com/	1970-01-19 20:47:39	Name: EG-U-ID Value: C54410fb6f-72cf-4b0d-aa96-c45ebd089ef6
.egain.com/	1970-01-20 05:33:15	Name: _lfa Value: eyJ5d1ZrTzRYTWRsT2FaNkJqIjoiTEYxLjEuNjljYzNkMGIxY2ZlMGVmMy4xNTk4NTIzNzE0NDczIn0%3D
.egain.com/	1970-01-19 12:02:03	Name: _gat_gtag_UA_15835029_4 Value: 1
.egain.com/	1970-01-19 12:03:30	Name: _gid Value: GA1.2.1754893628.1598523714
.egain.com/	1970-01-20 05:33:15	Name: _ga Value: GA1.2.1320140563.1598523714

2 Console Messages

A page may trigger messages to the console to be logged. These are often error messages about being unable to load a resource or execute a piece of JavaScript. Sometimes they also provide insight into the technology behind a website.

Source	Level	URL Text
console-api	log	URL: https://www.egain.com/includes/js/jquery/jquery-migrate.min.js(Line 2) Message: JQMIGRATE: Migrate is installed, version 1.4.1
console-api	log	URL: https://ebrain.egain.com/system/templates/chat/egchat/libs/jsbundle.17.0.6-8.js(Line 56758) Message: App Service: validateAppState: resolving promise to True

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

analytics.analytics-egain.com
code.visitor-track.com
ebrain.egain.com
egain.com
fonts.googleapis.com
fonts.gstatic.com
js.hs-analytics.net
js.hs-banner.com
js.hs-scripts.com
ml314.com
protect-eu.mimecast.com
sc.lfeeder.com
stats.g.doubleclick.net
tr.lfeeder.com
track.hubspot.com
www.contactcenterworld.com
www.egain.com
www.google-analytics.com
www.google.com
www.google.de
www.googletagmanager.com
www.gstatic.com
216.139.242.51
2600:9000:2182:1000:1a:2af:6d00:93a1
2600:9000:2182:d200:1f:f723:6fc0:93a1
2606:4700::6811:43b0
2606:4700::6811:d2cc
2606:4700::6812:14bf
2606:4700::6813:9b53
2a00:1450:4001:801::2008
2a00:1450:4001:801::200e
2a00:1450:4001:802::200e
2a00:1450:4001:806::2003
2a00:1450:4001:809::2004
2a00:1450:4001:817::200a
2a00:1450:4001:81a::2003
2a00:1450:4001:81b::2003
2a00:1450:4001:820::2008
2a00:1450:4001:824::2004
2a00:1450:400c:c06::9d
34.249.40.91
34.252.23.208
40.87.88.76
52.32.209.7
63.134.242.129
91.220.42.235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www.egain.com Open in urlscan Pro 40.87.88.76 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page URL History Show full URLs

Detected technologies

Page Statistics

89 Requests

100 %HTTPS

71 %IPv6

18 Domains

22 Subdomains

20 IPs

5 Countries

1785 kBTransfer

5502 kBSize

11 Cookies

20 Outgoing links

Page URL History

Redirected requests

89 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 0 data transactions

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www.egain.com Open in urlscan Pro
40.87.88.76 Public Scan

Screenshot
Live screenshot

Full Image

89
Requests

100 %
HTTPS

71 %
IPv6

18
Domains

22
Subdomains

20
IPs

5
Countries

1785 kB
Transfer

5502 kB
Size

11
Cookies

89 HTTP transactions
0 data transactions