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Notice: We updated our Privacy Notice as of August 29, 2023 to provide
information on, among other things, the appointment of Constant Contact’s EU and
UK Representatives and Constant Contact’s participation in the new EU-U.S. Data
Privacy Framework.

Constant ContactIf you are using assistive technology and are unable to read any
part of the Constant Contact website, or otherwise have difficulties using the
Constant Contact website, please call 877-358-5969 and our customer service team
will assist you.




CONSTANT CONTACT PRIVACY NOTICE




Last Updated: August 29, 2023




ABOUT US



Constant Contact, Inc. (together with its subsidiaries, “Constant Contact”, “us”
or “we”) is a leading provider of email and digital marketing services and lead
generation and customer relationship management services to businesses,
nonprofits, and other organizations. We refer to the products and services that
are ordered by our customers (“Customers”) and provided by or on behalf of us to
our Customers pursuant to the Terms of Service here, as the “Services.”

 

Our Services help our Customers provide timely and relevant marketing and
communications on a cross-media basis. Our Customers can upload contact lists
and use our platform to reach their own customers and others through email and
other channels. Personal information and other data submitted by or on behalf of
a Customer in connection with the Services, including contact lists (which may
include email addresses and other information for a Customer’s contacts) and
content (including the content of a Customer’s campaigns) (collectively,
“Customer Data”), belongs to and is controlled by our Customers. Constant
Contact acts as a service provider or processor to its Customers, including when
we offer to Customers various Services through which our Customers (or their
affiliates): (i) create their own applications running on our platforms; (ii)
sell or offer their own products and services; (iii) send electronic
communications to their contacts through our Services; or (iv) otherwise
collect, use, share or process personal information via our Services.

 

When acting in this capacity, we process Customer Data on behalf of our
Customer, and we have no direct relationship with the end-users who use our
Customers’ services or products or visit our Customers’ websites. Constant
Contact does not process Customer Data except as provided in our Terms of
Service with our Customers, available here.  

 

The Customer Data that we handle on behalf of our Customers is not collected on
our websites, but rather through our Customers’ independent use of our platform.
 For example, our Customers may use our platform to encourage their contacts to
sign up for their email lists. Emails sent from the Constant Contact platform
include single pixel gifs, also known as web beacons, which contain unique
identifiers that enable us and Customers to recognize when their contacts have
opened an email or clicked certain links. These technologies record each
contact’s email address, IP address, date, and time associated with each open
and click for an email campaign. We use this data at our Customers’ direction to
create reports for our Customers about how an email campaign performed and what
actions their contacts took and to analyze, customize and enhance our Customers’
communications and strategies.  For more information about how we process
Customer Data, please review our Customer Contact Data Notice.

 

We are not responsible for the privacy or data security practices of our
Customers, including with respect to the personal information they collect or
upload to our Services.  If you are an end user of one of our Customers whose
personal information we process and you are seeking to exercise your data
rights, you should contact our Customer directly.




INFORMATION COVERED BY THIS PRIVACY NOTICE



This privacy notice and our Cookie Notice collectively provide details about our
practices relating to personal information collected from or about visitors to
our websites, our Customers, and others who interact or engage with the Services
(collectively, our “Users” or “you”). It describes how your personal information
is collected, used and shared by us in the course of the provision of the
Services and operating our website and our business.



This privacy notice only applies to our Users’ personal information.  It does
not apply to any of our Customers’ contacts’ personal information included in
the Customer Data.



In addition to this privacy notice, the following addenda related to individuals
in certain locations also may apply to your purchase or use of Services where
applicable. These addenda are a part of this privacy notice:



 * GDPR Addendum for Users in the European Economic Area & the UK 
   
   
   

 INFORMATION WE COLLECT FROM YOU



In the course of your visits to our websites and applications, and/or your
purchase, registration, or use of the Services, we collect and have collected in
the preceding 12 months, the information about you, described below. We collect
this information for the purposes described under “How We Use Your Information”.

 

 

Category of Personal Information Collected 

Examples

Information and Identifiers About You

Name, address, phone number, email address, employer name, job title, or other
similar identifiers, information you permit us to see when interacting with us,
including through social media, or comments and opinions you provide to us such
as when you post on message boards, blogs or complete an online form.

Commercial Information

Services purchased and information relating to your use of our Services.

Financial Information

Payment information, including credit card data that you provide to us (by way
of our Services or otherwise) when you purchase Services.

Internet/Network Information

IP address, browser type and version, type of device you use, operating system
version, and device identifier, geographic location (such as country, state,
latitude and longitude), pages you view, how you got to our Services and any
links you click on to leave our Services, when you update your information,
communicate with us, or order new Services; metadata and user behavioral metrics
about your use of our Services and emails we send to you (including clicks and
opens), metadata about how your customers, contacts, and users interact with our
websites, your interactions with any videos we offer; issues you encounter
requiring our support or assistance.

Tracking Technologies

Cookies, web beacons, pixels, tags, scripts and other similar technologies
(“Tracking Technologies”). For more information, see our Cookie Notice.

Our Interactions with You

Information that you may provide during your telephone conversations with us,
which we may monitor or record, or in other forms of communication such as
email, short message services and/or multi-media services (“Texts”) and virtual
chatbots and the third party technology used to operate the chatbots.

Inferences

Other members of the Constant Contact corporate family; our partners; third
party service providers and vendors; in connection with a sale, merger,
acquisition or corporate reorganization; and legal or regulatory authorities and
other relevant third parties for legal reasons.

Survey Information

If you complete optional surveys that we use for research purposes, we shall
collect the information provided in the completed survey.

 


We may combine any information we collect about you with other information we
have about you to help us update, expand and analyze our records, identify new
customers, and suggest products and services that may be of interest to you. 




SOURCES OF INFORMATION 



We obtain the categories of personal information listed above from the following
sources:



 * Directly from you when you provide it to us, for example prior to or during
   any registration process, when you call or email us, or send us Texts (for
   support or otherwise) or when you use our Services, at trade shows, meetings,
   seminars, webinars, in surveys or at other events; or at other events;
 * Automatically from your use of our websites, including your interactions with
   our chatbots and the third party technology used to operate the chatbots, or
   from your mobile device;
 * From our business partners, service providers, and affiliates;
 * From third parties whom you direct to share information with us;
 * From your online browsing and usage activity; and
 * From public sources, third party data providers, and third party social
   networking sites, including information that they provide to us if you use
   your credentials at such social networking sites to log into some of our
   Services (such as your name and email address to pre-populate our sign-up
   form), except for Text message opt-in consents.
   
   

In addition to the foregoing, we also obtain information that is provided by you
on our public forums, including the Constant Contact Community and Constant
Contact Marketplace. With your consent, we may also obtain and post testimonials
or reviews for inclusion on our websites or elsewhere. Your posts may remain
even after you suspend or cancel your account. Reviews and contributions to any
of our public communities are considered public and non-confidential by us and
are not treated as proprietary information or personal information covered by
this privacy notice. To request removal of your personal information on our
public forums or on the public portions of our websites, please send an email to
privacy@constantcontact.com. In some cases, we may not be able to remove your
personal information, in which case we will let you know if we are unable to do
so and why.



For more information about cookies and other Tracking Technologies, please
review our Cookie Notice.




HOW WE USE YOUR INFORMATION



We may collect, use or disclose personal information about you for one or more
of the following business and/or commercial purposes:



 * To provide the requested Services to you;
 * To provide you with useful content;
 * To ensure the proper functioning of our Services;
 * To offer, operate, evaluate and improve our Services and our business;
 * To provide you with requested information or technical support;
 * To facilitate your movement through our websites or your use of our Services;
 * To do a better job of advertising and marketing our Services (subject to your
   consent where required by applicable law);
 * To advertise and market third-party products and services (subject to your
   consent where required by applicable law), except that we do not use your
   Text message opt-in consent to market third-party products and services;
 * To diagnose problems with our servers or our Services;
 * In connection with our security and compliance programs;
 * To comply with law;
 * To enforce the terms governing our Services and website;
 * To administer our websites;
 * To communicate with you, which may include sending you marketing information,
   product recommendations and other non-transactional communications (e.g.,
   marketing newsletters, telemarketing calls, Texts or push notifications,
   information about our Services, news or events) about us, our affiliates and
   partners;
 * To target current or prospective Customers with our Services through online
   advertisements served on third-party sites by third-party vendors, such as
   Google (subject to your consent where required by applicable law)
 * To assist us in offering you a personalized experience or otherwise tailor
   our Services to you (for example, in order to provide you with specific
   resources applicable to your industry); 
 * In connection with sale, merger, acquisition or corporate reorganization; and
 * As otherwise described in this privacy notice and any additional policies
   linked or referenced herein.
   
   

We also use the information we receive to produce reports on trends and
statistics, such as mobile search trends, email open rates by industry, campaign
best practices or the number of users that have been exposed to, or clicked on,
our websites or evaluated or purchased our Services.





DISCLOSURE TO THIRD PARTIES BY CATEGORIES OF PERSONAL INFORMATION 



We may disclose, and have disclosed in the past 12 months, the categories of
personal information to the third parties as described in the below chart. We
disclose personal information for the purposes described above in the section
titled “HOW WE USE YOUR PERSONAL INFORMATION.” We disclose personal information
to our service providers and vendors to provide our Services, which include our
hosting providers, analytics providers, information technology providers, and
other similar providers. If legally required to do so, or if we have a good
faith belief that such disclosure is reasonably necessary, we may disclose your
personal information to courts of law, public authorities (including to meet
national security or law enforcement requirements), and other relevant third
parties, such as internet service providers, to conduct an investigation,
respond to a third party or law enforcement subpoena or court order, to bring
legal action, and to prevent harm to others. Notwithstanding anything set forth
in this privacy notice, we do not share Text message opt-in consents or related
mobile telephone numbers with third parties, except with our service providers
and vendors to provide our Text Services.

 

 

Category of Personal Information Collected

Third Party Disclosures

Information and Identifiers About YouOther members of the Constant Contact
corporate family; our partners; third party service providers and vendors; in
connection with a sale, merger, acquisition or corporate reorganization;
authorized users within your organization; and legal or regulatory authorities
and other relevant third parties for legal reasons.Commercial InformationOther
members of the Constant Contact corporate family; our partners; third party
service providers and vendors; in connection with a sale, merger, acquisition or
corporate reorganization; authorized users within your organization; and legal
or regulatory authorities and other relevant third parties for legal
reasons.Financial InformationOther members of the Constant Contact corporate
family; third party service providers and vendors; in connection with a sale,
merger, acquisition or corporate reorganization; authorized users within your
organization; and legal or regulatory authorities and other relevant third
parties for legal reasons.Internet/Network InformationOther members of the
Constant Contact corporate family; our partners; third party service providers
and vendors; in connection with a sale, merger, acquisition or corporate
reorganization; authorized users within your organization; and legal or
regulatory authorities and other relevant third parties for legal
reasons.Tracking TechnologiesOther members of the Constant Contact corporate
family; our partners; third party service providers and vendors; in connection
with a sale, merger, acquisition or corporate reorganization; authorized users
within your organization; and legal or regulatory authorities and other relevant
third parties for legal reasons.Our Interactions with You Other members of the
Constant Contact corporate family; our partners; third party service providers
and vendors; in connection with a sale, merger, acquisition or corporate
reorganization; authorized users within your organization; and legal or
regulatory authorities and other relevant third parties for legal
reasons.InferencesOther members of the Constant Contact corporate family; our
partners; third party service providers and vendors; in connection with a sale,
merger, acquisition or corporate reorganization; and legal or regulatory
authorities and other relevant third parties for legal reasons.Survey
InformationOther members of the Constant Contact corporate family; our partners;
third party service providers and vendors; in connection with a sale, merger,
acquisition or corporate reorganization; and legal or regulatory authorities and
other relevant third parties for legal reasons.

 

 

In addition, we may disclose your personal information as stated in additional
policies linked or referenced herein and at your direction. If you are located
in a jurisdiction where such disclosures require your permission, we will only
do so with your consent. For more details about how we disclose information to
our partners, about authorized users of our Services, and for the purchase of
domains, please see the below sections.



DISCLOSURE TO PARTNERS



The information we disclose with our partners includes your name, email address
and other information enabling our partners to assist you in using our Services.
If you are located in a jurisdiction where such disclosure requires your
permission, we will only do so with your consent. Please note that if you access
our Services through a tool that hides your location, such as through a virtual
private network, you may not receive our request for permission because we were
not able to identify you as being located in a jurisdiction where your
permission is required.

 

Further, our partners are prohibited from using your contact information for any
purpose beyond those set forth above without your consent. We will not provide
our partners with your credit card information. If you are working with a
partner, such as a Constant Contact Solution Provider, and would like that
partner to have full access to your account, including the ability to send
emails on your behalf, we will provide access to just that partner upon your
request or consent. 

 

In the event we collect information from you in connection with an offer that is
jointly presented by us and a partner, we will let you know who is collecting
the information and whose privacy notice applies, as well as any options you may
have regarding use of your information.




DISCLOSURE TO YOUR ORGANIZATION & AUTHORIZED USERS



If you created an account with an email address assigned to you as an employee,
contractor, or member of an organization, we may provide that organization with
certain limited information about your account, including your email address or
the organization name you provided us with, upon the organization’s request. All
users authorized by an organization to have access to an account can view
personal information stored in the account. A primary account holder can view
personal information saved in sub-accounts to which they have authorized access.
We share information about authorized users only for legitimate purposes
consistent with this privacy notice, including servicing the account and
marketing Services to you.



 

SALE AND SHARING OF PERSONAL INFORMATION



When you interact with our websites, we may use, or authorize third-party
partners and service providers to use cookies, web beacons and similar
technologies to improve your experience with us. The Tracking Technologies
described in our Cookie Notice can collect personal information about you that
can be used by us and our authorized third-party partners and service providers.
 Our sharing of your personal information in this way may constitute “selling”,
“sharing”, or using for “targeted advertising” under applicable U.S. state
privacy laws. The term "sale" is broadly defined by the CCPA and includes
sharing personal information for monetary or other valuable consideration.



To the extent this is considered “selling” or “sharing”, in the preceding 12
months, we have sold or shared the following categories of personal information
for the purpose of showing you ads about Constant Contact’s services:

 

 * Identifiers
 * Internet or other similar network activity

 

Because our only potential “sale” or “share” of your personal information occurs
as a result of the use of cookies, if you’d like to opt out of the sale of your
personal information, please click Cookie Settings to update your cookie
preferences.  For more information, please refer to our Cookie Notice.




SECURITY



The transmission of information via the internet, email or Texts is not
completely secure. Although we will do our best to protect your personal
information, we cannot guarantee the security of your information transmitted
through the Services or over email; any transmission is at your own risk. Once
we have received your information, we will take appropriate technical and
organizational measures to safeguard your personal information against loss,
theft and unauthorized use, access or modification.

When we collect financial account information, such as credit card numbers, we
protect its transmission through the use of encryption such as the Transport
Layer Security (TLS) protocol.




CHOICE/OPT-OUT

MARKETING COMMUNICATIONS FROM US

EMAIL



You always have the opportunity to opt out of our marketing communications with
you or change your preferences by following a link in the footer of all
non-transactional email messages from us or by emailing us
at optout@constantcontact.com. Some communications from us are considered
transactional or service communications (for example, important account
notifications and billing information). You agree to receive these transactional
and service communications as a condition of the Services that we provide to
you. You must cancel your accounts for all Services if you do not wish to
receive any transactional or service communications from us. To cancel your
account, please contact customer support. You may still receive marketing
communications from us even after you cancel your account unless you also
opt-out of our marketing communications, as described above.




PHONE



If you do not want to receive marketing calls by phone, you may contact customer
support and indicate your preference to us. Note that we may use automated
dialing technology to place marketing calls. In the event we do use such
technology for marketing calls, we will do so with your consent as required to
comply with applicable law. You do not need to agree to receive automated
marketing phone calls or texts from us in order to use the Services.



TEXTS



We may send you marketing communications via Texts.  If you do not want to
receive marketing Texts from us, you can opt out at any time by replying STOP.

 

COOKIES



For information about how to manage and opt out from cookies, please visit
our Cookie Notice.




RETENTION OF PERSONAL INFORMATION



We retain your personal information to provide Services to you and as otherwise
necessary to comply with our legal obligations, resolve disputes, and enforce
our agreements. We will retain your personal information for no more than seven
years following the later of (i) the date on which you terminate your use of the
Services or (ii) May 25, 2018, unless we are otherwise required by law or
regulation to retain your personal information for longer.




YOUR RIGHTS



You have certain rights relating to your personal information subject to local
data protection laws. In certain circumstances, you have the following rights:




The Right to KnowThe right to request any or all of the following information
relating to your personal information we have collected and disclosed in the
last 12 months, upon our verification of your identity:


 * The categories of personal information we have collected about you;
 * The categories of sources of the personal information we have collected about
   you;
 * Our business purpose for collecting that personal information;
 * The categories of third parties with whom we disclose that personal
   information; and 
 * The specific pieces of personal information we have collected about you.

The Right to Request DeletionThe right to request the deletion of personal
information we have collected from you.The Right to CorrectThe right to correct
inaccurate personal information that we maintain about you.The Right to Opt Out
of Targeted Advertising or the Sale or Sharing of Personal InformationThe right
to direct us not to sell or share personal information for targeted advertising
about you to third parties now or in the future. Here, the only “sale” or
“sharing” that may take place is through our use of cookies which you can opt
out as directed by our Cookie Notice.The Right to Non-DiscriminationThe right
not to receive discriminatory treatment for exercising these rights.The Right to
AppealYou may have the right to appeal a decision we may make related to your
request.“Shine the Light”California Civil Code Section 1798.83 permits you to
request information regarding the disclosure of your personal information to a
third party for the third party's direct marketing purposes.

 

Please note the above rights are subject to certain exceptions.

If you are a resident of the EEA or the UK, please review the GDPR Addendum for
more information about your privacy rights under GDPR, UK GDPR, or Swiss DPA.




HOW TO EXERCISE YOUR RIGHTS



To exercise any rights you may have as described above, please submit a request
to us by:

 

 * Submitting a data access request here.
 * Sending an email to privacy@constantcontact.com.
 * Calling our Customer Support team or our Legal and Compliance team at
   781-462-1490.
   
   
   

To the extent you have a right to appeal a decision we’ve made about your
personal information, please submit an appeal request via email at
privacy@constantcontact.com.



Only you, or a person or entity that you authorize to act on your behalf, may
make a verifiable request related to your personal information. We may not be
able to fulfill your request or provide you with personal information if we
cannot verify your identity or authority to make the request and confirm the
personal information relates to you. We will need to verify your identity before
processing your request. In order to verify your identity, we will generally
require the matching of sufficient information you provide us to the information
we maintain about you in our systems. If you are using an authorized agent,
please note that you will be required to verify your identity and provide
written confirmation that you have authorized the agent to make a request on
your behalf. For requests to access or delete, we may require you to verify your
identity directly with us, and directly confirm with us that you provided the
authorized agent permission to submit the request. We will respond to most
requests within forty-five (45) days, or otherwise request an additional
forty-five (45) day period within which to respond.‍




THIRD PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS



Some of our Services provide links to other websites. Because we do not control
the information policies or practices of these third party sites, you should
review their privacy policies to learn about how they collect and use personal
information.

Single Sign-On. You may also log in to some of our Services using sign-in
services such as Facebook Connect or an Open ID provider. These services will
authenticate your identity and provide you with the option to share certain
personal information with us, such as your name and email address to
pre-populate our sign up form. For example, if you take advantage of certain of
our social media features, such as the Facebook Like button, and widgets, such
as the “Share This” button or interactive mini-programs that run on our site,
the applicable social networking sites may collect your IP address, which page
you are visiting on our websites, and may set a cookie to enable it to function
properly.




INFORMATION FROM THIRD PARTIES



To manage the information we receive about you from a social networking site or
other third party (for example, if you link your Constant Contact and Facebook
accounts), you will need to follow the instructions from that party for updating
your information and changing your privacy settings, where available. The
information we collect is covered by this privacy notice and the information the
third party collects is subject to such third party’s privacy practices. Privacy
choices you have made on any third party site will not apply to our use of the
information we have collected directly through our Services.




REFER A FRIEND



If you choose to use our referral service to tell a friend about our Services,
we will ask you for your friend’s email address. We will automatically send your
friend a one-time email inviting them to visit our websites. We retain this
information for the sole purpose of sending this one-time email and tracking the
success of our referral program. Such referrals may not be permissible in all
situations or in all jurisdictions. You acknowledge and agree that you are
solely responsible for compliance with any applicable laws in this regard
including, if applicable, seeking consent from your friend. Your friend may
contact us at privacy@constantcontact.com to request that we remove this
information from our database.



DATA TRANSFERS AND PRIVACY FRAMEWORKS



Constant Contact participates in and has certified its compliance with the
EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy
Framework and the Swiss-U.S. Data Privacy Framework (collectively, the “Privacy
Frameworks”). For more information about international data transfers or our
participation in Privacy Frameworks or, please review the Data Transfers section
in this GDPR Addendum.









MINORS



Our Services are not directed to persons under 18. We do not knowingly collect
personal information from minors under 18. If you are a parent or guardian of
such a child and become aware that your child has provided personal information
to us, please contact us as described in this privacy notice and we will take
reasonable steps immediately to remove any such information.



NOTIFICATION OF CHANGES


We reserve the right to modify this privacy notice at any time, so please review
it frequently. If we decide to change this privacy notice in any material way,
we will notify you here, by email, or by means of a notice on our websites. In
all cases, your continued use of any Services constitutes acceptance to any such
changes.



GDPR AND UK GDPR REPRESENTATIVES


We have appointed IT Governance Europe Limited to act as our EU representative
and GRCI Law Limited to act as our UK representative. If you wish to exercise
your rights under the EU or UK General Data Protection Regulation, or have any
queries in relation to your rights or general privacy matters, please email our
EU representative at eurep@itgovernance.eu or our UK representative at
ukrep@grcilaw.com. Please ensure to include our company name in any
correspondence you send to our representatives. 

 

CONTACT US AND COMPLAINTS



If you have any questions about this privacy notice or our data handling
practices, or you wish to make a complaint, you may contact us at
privacy@constantcontact.com or by regular mail at:



Legal and Compliance

Constant Contact, Inc.

1601 Trapelo Road

Waltham, MA 02451

U.S.A.

 
 * © Constant Contact, Inc. 1996-2024
 * Terms of Service
 * Acceptable Use Policy
 * Anti-Spam
 * Privacy Center
 * Vulnerability Disclosure
 * Do Not Sell or Share My Personal Information






COOKIE SETTINGS

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
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MANAGE CONSENT PREFERENCES

REQUIRED

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These cookies and tracking technologies are required to help our websites work
correctly. For example, these cookies allow you to navigate our Website and use
essential features, including secure areas and shopping baskets.

Cookies Details‎

FOR OPTIMAL EXPERIENCE

For Optimal Experience



 * ADVERTISING
   
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   These cookies and tracking technologies allow us to deliver content,
   including advertisements, relevant to your specific interests. This content
   may be delivered on our Websites or on third party websites or services. They
   allow us to understand and improve the relevancy of our advertisements. They
   may track personal information, including your IP address.

 * ANALYTICS
   
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   These cookies and tracking technologies help us understand how customers and
   visitors interact with our Websites. They provide us with information about
   areas of our Websites visited, time spent on our Websites, transactions
   performed, and any error messages you receive. These cookies allow us to
   improve the performance of our Websites. They may collect your IP address but
   only for the purpose of identifying general locations of visitors and
   identifying fraudulent or spam traffic.

 * FUNCTIONAL
   
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   These cookies and tracking technologies allow our Websites to remember
   choices you make to give you better functionality and a personalized
   experience. For example, when you select a specific currency on one of our
   Websites, we will remember your currency selection when you return.

Cookies Details‎
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PERFORMANCE COOKIES



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