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Contact Us
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más información.


USING TRELLO WITH AN ATLASSIAN ACCOUNT


IMPORTANT NOTE:

The integration of an Atlassian account with your Trello account is currently in
progress, which means that your Trello account will soon be linked to an
Atlassian account. Atlassian accounts consist of one email address per account
and it's important that your primary email address is appropriate for the
content inside of your account.

We recommend separating work and personal between two different accounts.

Nothing will change inside of Trello with regard to how you or your colleagues
collaborate in Trello Workspaces and on Trello boards! Once your Trello account
is linked to your Atlassian account, you'll be able to log in to Jira,
Confluence, Bitbucket, and Trello with one set of credentials. 

If you already have an Atlassian account that you want to connect to your Trello
account, make sure the email on your Trello account matches your Atlassian
account.

If you don’t already have an Atlassian account, we’ll create one for you based
on the email address on your Trello account.

Connected your Trello account to the wrong Atlassian account? Reach out to our
Support team at http://www.trello.com/contact for help.


FAQ - TABLE OF CONTENTS

ABOUT ATLASSIAN ACCOUNTS

 1. What is Atlassian?
 2. What is Atlassian account?
 3. How do I know if I'm using Trello with an Atlassian account?
 4. Why are you asking us to migrate to Atlassian account now?
 5. How do I log in after migrating to Atlassian account?
 6. How can I reset my Atlassian account password?

MIGRATING TO ATLASSIAN ACCOUNT

 1. Why is this happening?
 2. I just logged into Trello, and I was automatically migrated to Atlassian
    account. Is that expected?
 3. Can I opt-out of migrating my Trello account to an Atlassian account? Is
    there a way to undo the migration once it’s been completed?
 4. Is upgrading to Atlassian account free? 
 5. Why do I have to migrate my account? Can’t you merge the user database with
    Atlassian without users having to take action?
 6. Will the mobile app still work if I migrate to an Atlassian account?
 7. I used to have multiple email addresses on my account. Where did they go?
 8. I can’t log in with the email address on my account.
 9. How do I manually migrate to an Atlassian account?

ATLASSIAN ACCOUNT AND YOUR TRELLO CONTENT

 1. Will migrating to Atlassian account cause me to lose access to my boards or
    Trello content?
 2. Will migrating to Atlassian account impact how other people access shared
    boards?
 3. How does migration impact my Trello Workspace?
 4. Will I lose access to my Trello Workspace if I migrate my account?
 5. Will the migration of my account to Atlassian account somehow impact my paid
    subscription?

ATLASSIAN ACCOUNT AND TRELLO ENTERPRISE

 1. How does this impact my Workspace if we are using Trello Enterprise?
 2. I usually log into Trello using SSO. What’s changing?
 3. I don’t use SSO to sign into Trello. What’s changing for me?

MANAGED ACCOUNTS

 1. What does it mean to have a “managed” account?
 2. Do I become managed when I migrate to an Atlassian account?
 3. My account is already managed by a Trello Enterprise. Does this apply to me?


ABOUT ATLASSIAN ACCOUNTS


WHAT IS ATLASSIAN?

Atlassian is a software organization that provides the tools to help every team
unleash their full potential. These tools include Jira Core, Jira Software, Jira
Service Management, Confluence, Bitbucket, Opsgenie, Statuspage, and since
acquiring it in 2017, Trello.


WHAT IS AN ATLASSIAN ACCOUNT?

With an Atlassian account, you can use just one account to log in to any
Atlassian products, such as Jira Core, Jira Software, Jira Service Management,
Confluence, Bitbucket, Opsgenie, Statuspage, or Trello. You don't need to manage
separate accounts for each of these products - just one account to rule them
all!


HOW DO I KNOW IF I'M USING TRELLO WITH AN ATLASSIAN ACCOUNT?

If you're already logged into Trello, you can check this by going to your
profile page at trello.com/me. If your Trello account is linked to an Atlassian
account, you'll see a variation of this message:

> This is an Atlassian account. Edit your personal information and visibility
> settings through your Atlassian profile.

Clicking on the link in the message will take you to your Atlassian profile,
where you can make changes to your profile information and settings.


WHY ARE YOU ASKING US TO MIGRATE TO ATLASSIAN ACCOUNT NOW?

Since 2017, Trello has been working diligently to integrate with Atlassian
systems and now we’re ready for Trello accounts to get an Atlassian account.


HOW DO I LOG IN AFTER MIGRATING TO ATLASSIAN ACCOUNT?

On trello.com/login, enter your email address. Our system will recognize that
your account is linked to an Atlassian account. Click the "Log in with
Atlassian" link to login.




HOW CAN I RESET MY ATLASSIAN ACCOUNT PASSWORD?

To reset your Atlassian account password, go to
https://id.atlassian.com/login/resetpassword. We'll send you a password reset
email. Once you reset your password, you can log into Atlassian and Trello with
your Atlassian account email and your new password.

--------------------------------------------------------------------------------


MIGRATING TO ATLASSIAN ACCOUNT


WHY IS THIS HAPPENING?

The integration of an Atlassian account with all your Atlassian Cloud services
is currently in progress, which means that your Trello account will soon be
upgraded to Atlassian account. When it is complete, you'll be able to log in to
Jira, Confluence, Bitbucket, and Trello with one set of credentials. You can
also use your Atlassian account to log into our Atlassian Community and
Atlassian support and billing systems.


I JUST LOGGED INTO TRELLO, AND I WAS AUTOMATICALLY MIGRATED TO ATLASSIAN
ACCOUNT. IS THAT EXPECTED?

Yes, if you log into Trello using Google, you will automatically be migrated to
Atlassian account as part of that process. 


CAN I OPT-OUT OF MIGRATING MY TRELLO ACCOUNT TO AN ATLASSIAN ACCOUNT? IS THERE A
WAY TO UNDO THE MIGRATION ONCE IT’S BEEN COMPLETED?

Over the course of this year, all Trello accounts will get an Atlassian account.
We do not offer an opt-out of this process, nor is there an option to reverse
the migration once it’s completed.


IS UPGRADING TO ATLASSIAN ACCOUNT FREE?

There are no costs with this migration. Anyone can make an Atlassian account for
free and this process is the same as doing that, but with the added step of
linking your already-existing Trello account to it. Many other Atlassian
products have free versions as well, and this migration will allow you to try
those out all from the same place!


WHY DO I HAVE TO MIGRATE MY ACCOUNT? CAN’T YOU MERGE THE USER DATABASE WITH
ATLASSIAN WITHOUT USERS HAVING TO TAKE ACTION?

We are requesting users to review their profiles to ensure every user has an
opportunity to review the email they’re using in Trello, preventing any issues
with mismatched or outdated information. We will automatically update the
accounts of any user who did not go through the migration process later this
year.


WILL THE MOBILE APP STILL WORK IF I MIGRATE TO AN ATLASSIAN ACCOUNT?

Yes! The mobile app will still work for devices that match our supported
operating system versions.


I USED TO HAVE MULTIPLE EMAIL ADDRESSES ON MY ACCOUNT. WHERE DID THEY GO?

Atlassian accounts only have a single email address. Beginning in 2020, Trello
has been helping users to reduce to a single email address ahead of this change.
If there were still multiple email addresses on your account when it was updated
to Atlassian account, we tried to pick the best one to keep on your account, and
the others were removed. If you try to log in with one of the email addresses
that was removed, we’ll send an email to every address on the account letting
you know which email address to use going forward.


I CAN’T LOG IN WITH THE EMAIL ADDRESS ON MY ACCOUNT.

If you don’t have access to the email address remaining on your account, you’ll
have the opportunity to change the email address after entering your Trello
password. If you need to change your email address and your account is managed
by a Trello Enterprise, please have the admin for your Enterprise contact us.


HOW DO I MANUALLY MIGRATE TO AN ATLASSIAN ACCOUNT? 

If your Trello account hasn't migrated to an Atlassian account yet, you can
manually start that process from Trello's Settings page. Click on your avatar on
the header and choose Settings or open http://www.trello.com/my/account. Scroll
down to the Two Factor Authentication header to see a banner with the title
"Your Trello + Atlassian account". Choose Update account on this banner and log
in to Atlassian using the same email registered to your Trello account. Your
account will complete the migration process and you'll see those changes
reflected on your Trello account's Profile page.



--------------------------------------------------------------------------------


ATLASSIAN ACCOUNT AND YOUR TRELLO CONTENT


WILL MIGRATING TO ATLASSIAN ACCOUNT CAUSE ME TO LOSE ACCESS TO MY BOARDS OR
TRELLO CONTENT?

No, the changes from this process only apply at the account level. Nothing will
change inside of Trello with regard to your boards, and you’ll continue to
collaborate on boards in the same way!


WILL MIGRATING TO ATLASSIAN ACCOUNT IMPACT HOW OTHER PEOPLE ACCESS SHARED
BOARDS?

Nope! Collaborating on boards will work the same after you connect your Trello
account to your Atlassian account.


HOW DOES MIGRATION IMPACT MY TRELLO WORKSPACE?

The migration won’t have any effect on your Trello Workspace or how you
collaborate on Trello boards. The changes made will only apply at the account
level and have an effect on where management of your account is located, such as
changing your profile information. 


WILL I LOSE ACCESS TO MY TRELLO WORKSPACE IF I MIGRATE MY ACCOUNT?

You won’t lose access to your Trello Workspace as your account will still be a
member of them and your boards. Once your account has been migrated, you’ll
still be able to use Trello as you were before.


WILL THE MIGRATION OF MY ACCOUNT TO ATLASSIAN ACCOUNT SOMEHOW IMPACT MY PAID
TRELLO SUBSCRIPTION?

The migration won’t cause any changes to your current subscriptions in Trello.
This will only impact your login experience as you’ll be asked to log in via
your Atlassian account instead of your Trello account.

--------------------------------------------------------------------------------


ATLASSIAN ACCOUNT AND TRELLO ENTERPRISE


HOW DOES THIS IMPACT MY WORKSPACE IF WE ARE USING TRELLO ENTERPRISE?

The migration won’t have any effect on your Enterprise settings, Trello
Workspaces within the Enterprise, nor how you collaborate on boards. The changes
made will only apply at the account level and have an effect on where the
management of your account is located, such as changing your profile
information.


I USUALLY LOG INTO TRELLO USING SSO. WHAT’S CHANGING?

If you’re on a legacy edition of Trello Enterprise, you'll still log in to
Trello using SSO, but you'll also be prompted to log in with Atlassian account.
Depending on your Atlassian organization’s security settings, this may be
through SSO or with an email address and password. If your organization uses the
same SSO setup for both your Trello Enterprise and your Atlassian account, you
may only have to go through SSO once.

Note that if SSO is optional for your Trello Enterprise, rather than enforced,
you don’t need to go through the SSO step. You can instead enter your email on
trello.com/login to log in with your Atlassian account, and this will take you
straight into Trello.


I DON’T USE SSO TO SIGN INTO TRELLO. WHAT’S CHANGING FOR ME?

After your connect your Trello account to your Atlassian account, your Trello
password will no longer work. Instead, you’ll always log into Trello using your
Atlassian account. Depending on your organization’s security settings, this may
be through SSO—even if you weren’t using SSO with Trello before—or with an email
address and password.

--------------------------------------------------------------------------------


MANAGED ACCOUNTS


WHAT DOES IT MEAN TO HAVE A “MANAGED” ACCOUNT?

When a user has a company email address on their Trello account, and the company
verifies the domain, the Trello account will become managed by the admin of the
Atlassian organization that verified the domain. Managed accounts can be
deactivated or deleted by an organization admin at any time.


DO I BECOME MANAGED WHEN I MIGRATE TO AN ATLASSIAN ACCOUNT?

Your account won't automatically become managed when you migrate to an Atlassian
account. However, if your Trello account uses an email address with a company
domain, your Trello account could become managed at any time if the company
verifies the domain. This is true whether or not you've already migrated your
account. For this reason, we strongly recommend that you confirm that the email
address associated with your Trello account is the one you want to have
associated with that account. To avoid losing access to your account, it should
be an email address that you still have access to, and if you're using Trello
for personal use, it should be a personal email instead of a work email.


MY ACCOUNT IS ALREADY MANAGED BY A TRELLO ENTERPRISE. DOES THIS APPLY TO ME?

Yes, your accounts can now be managed by both the Trello Enterprise and an
Atlassian organization. For legacy editions of Enterprise, these may have
different admins.



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Last updated on March 14, 2022
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